Went for a state inspection. They were quick and reasonably priced compared to other shops.read more

Had our BMW X6 serviced and the work and customer service was excellent. The value was half the…read moreprice of their competitors.

I now have my mechanics for life! I've been looking for honest, reliable care for my car after bad…read moreexperiences with the dealer. When I took my Subaru to Ft. Washington Auto & Tire I was prepared for the runaround. Instead, I found Derrick and Betsy who were helpful, very friendly and extremely professional. I was seen in a timely fashion. They under-promised and over-delivered. My car was fixed sooner than I expected and the reasonable price was a little less than what I expected. You can't ask for more. I have a couple more things that need to be done and you can believe my car will be going to Ft. Washington Auto & Tire.

Passed this place today and it reminded me to warn others: on the 2nd or 3rd time I took my car…read morethere, it was in for the day for an oil change. Picked it up at the end of the day and gas was almost empty in a surprise to me - I didn't write down mileage when I took it in but by all indications they'd put 90ish miles on it. Called to express alarm; someone said they'd look into it and get back to us but naturally never did. Wasn't worth fighting about but this place is proven untrustworthy and I hope others can avoid getting taken advantage of like I was. Can't I give them 0 stars? This is the worst a business can be - stealing from and lying to customers

I read what the other reviewers have said about this shop. My experience has been nothing but good…read more They have been very accommodating to any service i have requested. They are well below the "book price" on the final price. I come from a family of mechanics and service writers. I go here because they have the specialty equipment needed to service Mercedes. The only thing i would recommend is that you check the hours they are open.

Buyers Beware !!!!!!!…read more My family has been bringing our Mercedes vehicles to this shop for many years. Under the previous owner, we always received honest service, fair pricing, and professionalism. Sadly, since the original owner no longer runs the business and the business came under new management, our experience has been completely different. We recently brought in our 2009 Mercedes S-Class for what should have been a straightforward battery replacement. We were charged $392 for the main battery, $255 for the auxiliary battery, $127 for installation, and an additional $150 storage fee, bringing the total bill to $924. Here's where things became unacceptable. The shop contacted us on Friday for additional information about the vehicle, and we immediately authorized the repair. However, because they are no longer open on Saturdays and did not have the battery in stock, they had to order it. Instead of accepting responsibility for their scheduling and parts availability, they charged us $150 in storage fees because the vehicle remained on their lot over the weekend before the repair was even completed. The car wasn't sitting there because we delayed picking it up. It was sitting there because they hadn't completed the repair. We explained that we should not be responsible for storage charges on a vehicle that was still waiting on parts and had not yet been repaired. They refused to remove the charge. It didn't stop there. Once the repair was finally completed, they called us at 4:00 p.m. to let us know the car was ready. The shop closes at 5:00 p.m., so we immediately told them we were on our way. That's when we were informed that the "final pickup time" was actually 4:00 p.m. They then said that if we could make it before they closed at 5:00 p.m., we "should be okay." That made absolutely no sense. If the final pickup time is 4:00 p.m., why wait until 4:00 p.m. to notify your customer that the vehicle is ready? You have no idea whether your customer is at work, across town, or otherwise unavailable. After already charging us $150 in storage fees for a vehicle that hadn't even been repaired, it certainly felt like we were being set up to incur another storage charge simply because they waited until the last hour of business to call. As longtime customers, this experience was incredibly disappointing. We trusted this shop for years because of the integrity and customer service under the previous owner. Unfortunately, that level of service appears to be gone. Charging customers storage fees because your business is closed on Saturdays, billing them for storing a vehicle while waiting on parts, and then notifying them at the exact moment your stated pickup deadline begins is, in my opinion, an unfair business practice and a terrible way to treat loyal customers. This shop has lost our business permanently. I would strongly encourage anyone considering bringing their Mercedes .... DON'T. There are too many reputable independent Mercedes repair shops to accept treatment like this. Zero stars if I could give them that.

I didn't even know this was here! From the main road all you can really see is the auto shop…read moreconnected to the Sunoco gas station. But this is right behind it! I was on a tight schedule, and my usual was totally swamped, so they referred me to this shop right behind them. I thought it was kind of cool because they had me drive up and drive around a little bit to try and find out where the tire leak was coming from. I'm used to them just doing everything themselves, so personally I like being part of the process somehow. They also gave me a heads up before proceeding that based on where the leak was coming from, it would cost more than normal. They could've just done it without asking, so I appreciate it that gesture! Within a few hours, my car was ready. Now, later on that evening, I realized that the tire was still leaking, but I took it back as soon as I could and they addressed the problem at no additional cost. And they did it right on the spot! I can't remember the last time that I got car work done without having to come back later. They are professional, and overall get work done faster... Even though it can be hard to gauge because my tire may be on its last leg (yikes). I would recommend them to anyone in the area.

Someone recommended this place to me a few years ago. I've never been disappointed by their…read moreservice. They're extremely honest for example if they can't help you they'll suggest you go somewhere else they've actually driven me home before because I'm handicapped & didn't have a way to get there. They're very close to my house & they're always extremely accommodating & friendly. All car repairs are expensive but here they're at least reasonable. I'd recommend them to anyone with a car. They're the best mechanics I've ever used.

My check engine light was on and auto tech did a diagnostic test and fixed what was wrong. I was…read morealso kept informed. I was very pleased with a job well done

I requested a full check out on a 1972 vehicle. The shop charged $160 for this service. I towed the…read morevehicle and there was where it sat for a MONTH with nothing but excuses. Finally they provide a check out sheet and I had the veh towed home to do what I wanted then returning to him or someone else for the remainder. I attempted to remove the wheels to have the tires replaced and discovered they had hammered the lug nuts so tight there was no way to remove them without equipment.. this was soooo unnecessary other than maliciousness! Of course they deny ever removing the wheels.........how do you do a full $160 inspection without even taking off the wheels

Bad front desk worker very rude. Called a week ago for inquiry and tone was very rude so they did…read morenot get my business.

I didn't have any problems in my car until I took it here I changed the radiator and some how my AC…read morestopped working and it appear the check engine light and they didn't want to fix the mistake they did because they tried to change me a lot to fix the problem they did

Came out to my location and diagnosed the problem with my vehicle. Customer service and…read morecommunication was top notch. Price for the service was very reasonable.

Finding a trust worthy mecía priceless, and getting great rates for quality work is defiantly worth…read moreyour time to take your car repairs to here. Personally I go out of my way and drive an hour and fifteen minutes to get Robinson Poyne's high quality service and best rates service :)

This is my go-to auto mechanic. Hi Tech has done everything for me over the years from brakes to a…read morenew transmission. The crew here is honest, efficient, and priced reasonably. I am always surprised by the number of new model and high priced luxury cars that are brought into the shop. When I bought my new used car a few years ago I brought it in for the once over and would only finalize the purchase after this shop said it looked good. Over 200k miles later, outside of minor things, I have only needed brakes and a starter over the years. More than a decade ago I had an estimate given for a repair from another shop for a drivetrain differential issue (big trouble and huge dollars). I was told by AAMCO that the issue required an entire new differential system ($2500)!! On a recommendation from a friend, I took the car to Hi Tech and the owner, Mr. Long Ho, after assessing the issue realized all that was needed was a shift solenoid which cost only $50.....installed!!! From that day on Long Ho is the only person to work on my vehicle. He does it all, even auto electric. He even allows you to bring in parts that you buy online or from an auto parts store like Advance Auto or Pep Boys. Because I like high performance ceramic brake pads and drilled rotors, I bring in my own brake components and he installs them no issue for the same fixed price. The shop is all by itself on the outskirts of what was once the glorious Landover Mall. The Mall was demolished about 10 years ago but Long Ho and his shop in the parking lot remained. It is on an island all by itself, but still thriving because he is honest and low priced. It is hard scrabble but do not let the looks deceive you. It you want the glitz and free coffee from dealerships, this is not the place for you. If you want an honest estimate of your car's issue at a low price, done in an efficient amount of time....this is the place. The waiting room is sparse and the restroom is super basic so plan on dropping off and not waiting there unless it is something minor that will take an hour or two. The words "honest mechanic" and "low price auto repair" are the most important words here. Disregard the hard scrabble, Spartan surroundings. Trust Long Ho, he and his crew are fair and honest and those words are worthy of five stars.

I've been going here for years for my cars and love that Mr. Long will tell me what's wrong with my…read morecar before he does anything. Even when I've needed a repair beyond the norm that would be a bit pricey he recommended I shop around to see if maybe someone could do it for cheaper first. Explaining to me and breaking down the costs. As a woman, I appreciate the full transparency and that's why I've been a long time customer.