I WAS BLATANTLY LIED TO IN PERSON ABOUT A SERVICE I INQUIRED ABOUT OVER THE PHONE. I called PepBoys Encinitas to ensure they could perform a vehicle inspection for a ride share vehicle for my son to drive and was told that they were contracted by the ride share firm to perform this service. When I spoke with a service advisor in person he claims they don't do new vehicle inspections, so I left. I then called 2 other San Diego area Pep Boys who informed me that the service advisor at Encinitas Pep Boys had lied to me. All Pep Boys are to perform inspections for this ride share service. If the advisor at PepBoys Encinitas is so comfortable lying about something so insignificant, what else is he willing to lie about? Repair work needed? Wear and tear on your tires? Amount of brakes you have left? I will no longer be bringing any of my older cars to this location for service and I will no longer purchase parts or accessories at this location because of this incident. There are a lot of places in Encinitas to have your car serviced. I cannot trust PepBoys Encinitas to be one of them. read more

BEST EVER!!! I took my car here to get the brake pads replaced after the dealer told me I needed them replaced since the price quote I got was half of what the dealer quoted me. I made an appointment a couple of days in advance so I didn't have to wait at all when I got there. The dealer claimed my brake pads were down to 2mm (letting me know they should be replaced at 3mm). When I took the car in, they were all ready to give me knew brake pads and I headed to Starbucks to get some work done and wait. The woman called me almost immediately and told me that she put the car up and the brake pads don't need to be replaced at all. They are actually at 6mm! Not only were they going to save me $200 from the dealer, they saved me from replacing them unnecessarily! I LOVE this place! I was shocked! What, you didn't sell me something I didn't need even when I came to you telling you it needs to be replaced? What is this small town Texas? Is it sad that I feel like it's more normal to get bent over and just take it when it comes to car stuff?! read more

I'm redoing my opinion, if you care to see my last review read below... I started going here again for just auto parts. I always did get a reasonable deal here and they have a decent selection. Well, here's what made me change my mind. First, I replaced all 3 vehicular wiper blades here. I purchase them, they're nice enough to throw them on within 2 minutes of purchase. Well, one set for my BMW didn't work out too well and just left streaks everywhere, so having a busy Xmas, I went back one month later and they still not only refunded my $, but also put a new pair on again immediately. By the way, if you have a BMW, Bosch is the only way to go, well, at least for my car... Then, I have a car disaster when the computer on my Bronco blows. Encinitas F and D wanted $600 for a new computer. These guys not only found one for $220, but had it overnighted (for free) from Illinois and delivered at 9 am the next day. Beyond impressive. Encinitas Foreign and Domestic put it in, but they were definitely a little embarrassed about their price. Their manager from Boston (great guy, don't know his name), is terrific. So, these guys have gone from 1 star now to 3. Still don't know about taking my car in for an actual car repair or service, but hey, they're improving... I'm not too stoked so far.... I dropped off my Jeep here due to the oil gauge saying low pressure and I also decided to get an oil change. While at it, I also inquired as to getting the window fixed that is "stuck". Well, these guys have to charge you for every diagnostic test under the sun. So, I paid $40 for a drive ability" test. I was going to have them look at the window, but it was $60 for an electric test, and from there a new regulator and installation ending up being close to $400, maybe more. Well, my regulator is fine, I think it's electrical, so I'll do that one myself. Back to the oil gauge: I left the Jeep overnight and they said they would have the part the next day. It came in but was a faulty part, so the Jeep stayed another day until the new part arrived. Well, driving down the road the other day, the same faulty gauge light came on. Pep Boys made me an appointment for the following day, so I dropped it off on a Saturday, only to be told by late Saturday night that they just can't find the problem. So, Sunday comes around (Super bowl, of course), and they call me 2 hours before closing to state that they will have to now order a part from the dealership, alas, I'll have to come back some other time. Over all, this will take Pep Boys 4 days to just fix an oil gauge. Bummer and lame. I would really bitch, but the guys were actually very nice and still willing to work on the issue, so their service is what gets them 2 stars, but not getting it done really reduces their overall rating. So, to be continued once the new oil gauge sending unit is installed. This was a bummer; I wanted to find a good, effective and reasonable Jeep mechanic in Encinitas. Story continued one month later: the new oil sending unit is installed and I'm back to square one with the same problem. I pretty much wasted $300. Also, I had to actually call three times to remind them. One manager was beyond sorry on one occasion, apologizing profusely. He said he'd call me back immediately with details. Well, he never did. Their customer service blows chunks. :( It took almost 2 months to fix this issue and it's not fixed. read more

I wish I could give Pep Boys Encinitas a good review, but unfortunately, this local location and their corporate office dropped the ball! After calling them and inquiring about a cost of an alignment and asking if they can complete the service the same day, they suggested I drop my car off or make an appointment. I made an appointment online and arrived on time. Although my appointment was for 10:00 am, my car didn't go onto the rack until 12:00 pm and I didn't leave until 1:15 pm. Nonetheless, they were busy and I had work to do at the Starbucks next door. Although I could tolerate the long wait, I did not appreciate how I was treated and how the mechanic spoke to me--like I was an idiot and I couldn't understand what he did to the car--rotate the tires and align the wheels. He seemed bothered that I asked about my vehicle. Since I am a communication professional, I really noticed this. And, the worst part was when I got back into my car, it was a mess. Grease stains all over my light leather seats, doors, and mat. Disgusting. I had to spend money to get the car washed after the service, which is insane. I've never complained to a corporate office before, but I called and asked if this was normal or if this is something that should be reported. The corporate phone representative suggested that I file a complaint. He said they would get back to me in 24-48 hours, but hopefully sooner. It has been a week and I still haven't heard anything from the company. Overall, I am really disappointed in their scheduling, timing, communication, and the way in which they treated me and my vehicle. Even worst, my car now pulls to the opposite direction and I don't even want to take it back. Alignment shops are a dime a dozen. I would have rather supported a local business owner than contributed to this corporation. read more

Had a 3:00 appointment to get my brakes done. 3:45 I'm called because they can't find my wheel locks. I asked them what they've been doing for 45 minutes. The response without as much as an I'm sorry was that they were waiting for a slot to open up so they could pull my car inside becAuse they were running behind. Unbelievable!!! Pep Boys has lost my business! read more

I took my car for routine oil changes to this location for 2-3 years. Every time I called or came in to drop off my car, it was a pleasure to interact with Grant and the other customer service representatives. I'm sure they interact with a lot of disgruntled customers every day (we get it, bringing your car in for services isn't the most fun) but they were always incredibly polite and professional. I moved recently and will miss coming here for an oil change. I always had a pleasant experience. I wish every business exemplified the level of customer service Grant and the team showed. The world would be a better place! read more

After a few good experiences with them for minor repairs, last time that I went they moved my appointment 4 times in one week!!! They never called, so I went there four times (even on Saturday at 8 A.M.) and received the news that they couldn't make it. In short, maybe they are good mechanics, but they are pricey and irresponsible. You should try any of the places that are on 328 Camino Real. read more

Either incapable or dishonest. I took my car for a noise it was making from the passenger side. They told me that the noise is coming from the driver side bearing and hub and they need to be replaced. Again, I told them the noise is coming from the opposite side, but they told me that noise goes from one side to the other. They gave me a costly estimate. I left for a second opinion. I took my car to the dealer. I was told that bearing and hub are fine, but they had to tighten the axle since it was too loose and caused the bearing and hub to be loose. I paid the dealer and was happy that I didn't give my car and money to Pep Boys. They are total waste of time & money. I am glad that I second guessed them. They totally deserve 0 star rating..... read more

Never going to Pep Boys again! Have had 4 oil changes since living it the area and all but one have been terrible experiences. My last one, I made an appointment and it still took them two hours to complete! I always walk away feeling like they only did the oil and nothing else like fill fluids, check tires, brakes, etc. This time, I went in since my car was making an odd sound at 3000 RPM and it began right after the oil change. The first thing the service guy said to me was "I hope you have time to wait cuz we're booked solid for four days," even though I was told over the phone no appointment was needed and to just bring it in. After 20 minutes they finally looked at my car and 3 different possible problems were put on the table. In the end, the said it was a muffler issue and referred me to Midas. Thank God I went to Midas! It was diagnosed and fixed within 15 minutes, at no charge and they stayed open late to help me! Now that is service! Go to Midas- not Pep Boys!!! read more

horrible service manager /Sal/.......absolutely unfriendly and make you not to go back there anymore I'm even surprised the service department is still open for the public and people giving them businesses. Pep Boys /ENCINITAS/ location needs a serious employee training to win back the customers around the area. Since then I talked to few people and they saying the same thing JUST DONT GO THERE!!!!!!! I wish I would know it before I wouldn't waste my time.....!! read more

A few months back I realized the drain plug on my wifes car was getting stripped down so I took it in to let them do the oil change and replace the drain plug. When I picked it up I made sure to confirm with the person who checked me out and he assured me they had replaced the drain plug. I checked once I got home and of course it wasn't. I called back and talked to Grant (the one highlight to my dealings there), he offered to have my come in and he would fix it right away. Never ended up making it there in what I considered quickly enough so I figured I would just make sure it got done on the next oil change so I could go back to doing it myself. Called up last night and asked if they could squeeze in an oil change before the closed. Was told they could. I get there and after waiting 20 minutes in line (don't know how it possibly took so long) the man behind the counter (i'll leave off his name) first made sure to ask the guy behind me who had just walked in if he was there before me. Then when I mentioned I had just called, which had been a while since I was waiting for so long and was hoping to do the oil change I was flatly told No we don't have time. He was so short in his response I thought he was kidding for a second. I don't know if I have ever been as disappointed with a company or service before. Couldn't even write this review last night because I didn't want to come off too rude in my comments and gave myself time to think it over. It's a shame because I really do appreciate the guys in the parts department, but after my experience last night I'll never be back. Plenty of other options in Encinitas. read more

Andrew at the cashier was very helpful and personable. When I brought my electronic key to have its battery replaced, he not only offered to do it but suggested I buy two batteries for just a dollar more! read more

While calling around to find new tires for my car, I called Pep Boys because it's located in the neighborhood. I spoke with John on the phone and asked for a price for four Michelin tires. He took forever (he said the computer was slow) to find a price for Continental tires. I reminded him that I asked for Michelin tires. He said, "Oh, we don't have the Continental in stock anyway, and I need to transfer you to Grant, the tire specialist." He put me on hold. My call was transferred around for another 7-8 times before I hung up. Wish I would've read the other reviews here before wasting 30 mins on the phone. read more

I know you probably don't get the same warm fuzzy feeling from a chain as from a mom and pop repair shop, but I've never felt more confident in the guys at Pep Boys encinitas. They've always stuck up for me and always given me a great deal whenever i show up with random problems. They're an honest team over there. read more

The people here are so rude, I first walked in looking for a quote and the guy at the front desk told me around 40$ for a conventional oil change , he later said for me to go online and look myself, so i went to my car then came back in, When i walked in they said that it would take a whole day to do an oil change even when i made an appointment , I'm pretty sure it does not take a whole day to change 5 quarts of oil, my coupon that i also had said i had a free tire rotation and the gentlemen refused to do so because he said that i had bad tires! its not his judgment weather i have bad or good tires , the coupon that i have says i get a free tire rotation so i want a tire rotation , i will definitely be taking my business somewhere else next time read more

If I could give them a 0 I would have. Made an appointment for Monday at 8am. Showed up at 8 but was told the Tech (1 tech only) would not be coming in and the next scheduled tech won't be in until 9am. Who runs an auto repair with 3 bays and a service counter with only 1 tech. Went to Midas price was better than PepBoys and service is good. read more

If you have a receipt and need to return a broken part that has a lifetime warranty, do not go to the Encinitas store. The store manager Yasmine and assistant manager Marcia push their weight around with customers. They did not honor the return policy of the broken part. Had to go to another Pep Boys where they gave me no problems and apologized for any inconvenience. Would not recommend the Encinitas location. Totally unprofessional people in charge. read more

Had a great tire buying and installation experience. Quote beat the other tire shop in town and they were installed in two hours. Salesperson forgot to tell me a fee when I dropped the car off, called to tell me. Didn't wait until I returned to "spring" it on me. No problems, very pleased. read more

I scheduled an appointment to get my oil changed and when I walked in, I was told I couldn't be seen today as they were fully booked. I explained that I had an appointment and the guy at the desk named Kyle checked and saw I had made an appointment online. He proceeded to tell me that the system doesn't know when he is booked and he still can't service my vehicle. I am so disappointed in the lack of service and being turned away when I made sure to schedule it in advance. I have nothing positive to say after this experience. read more

As much as I think I'm an O'Reilly Auto Parts guy, this Pep Boys has come through several times for light bulbs and that kind of stuff. There are certain things I would go to Pep Boys to first. The staff here is really hit and miss. I have had several people help me over the years at this location and go beyond the call of duty (installing window wipers, etc.) and other people kind of dodge helping me out with simple questions. I think this location is pretty solid overall. I have not had Pep Boys work on my vehicle so I can't speak for that type of stuff. They are very good for auto parts. read more

Had a great experience here today! I went in to get windshield wiper blade replacements and was assisted immediately by Gio who was so nice and super helpful! One of the mechanics even put the blades on for me read more

I consider myself pretty well versed in minor car problems such as oil changes, changing my burnt out bulbs, etc. Today I bought a pair of headlights from pep boys and just could not get them to pop in!! I came back to the store thinking I had gotten the wrong bulb somehow and the gentleman at the desk offered to come help me! Austin to the rescue! Austin fiddled with this stubborn bulb for 20 minutes until finally, success!! I was so relieved after trying on my own for 30 minutes to make it work on my own, I've had many good experiences at this store, and staff is always willing to help, but today Austin saved me from a meltdown! I will always come back to pep boys! read more

I needed to get new tires for my 2008 Expedition, so I took it to the Pep Boys in Encinitas. As I walked in I was greeted by Felipe at the counter, which is great in my book. Being greeted with a smile and great personality will always put a smile on my face. He knew what he was talking about, he didn't try to up sell me in anything, but listed some items that I should look into. I loved the customer service provided from Felipe. So if you ever need amazing customer service, go to Felipe at the Encinitas Pep Boys!! My car was ready for me when I was back from having lunch with my kids. Quick service and great customer service, great pricing... Seriously what could be better than that?? read more

Really appreciate the help from Mark yesterday; he went above and beyond to help with a problem with my '94 Camry. After such friendly and helpful service I will definitely be coming back here when I need parts or service! read more

I recommend this place!!! Felipe and his crew are soooo helpful!!! I own a Mazda 3 itouring and have not had any problems with my vehical since I started coming to this location. I drive from Escondido because it's worth it! I was going to Evans tires for 6 years, but one day decided to get my oil changed, alignment fixed, tires Rotated and balanced at Pepboys a year ago. I was in again recently on Sunday Dec. 2nd to get another oil change and tires rotated. I love how they have great customer service. Also, I like how Felipe asks good questions about my car to help address my needs and concerns. He's a great problem solver and has good recommendations. I didn't have an appt but they took me right away. If you're looking for a place that has amazing customer service and a knowledgable team, then you should come here to this location! read more

The staff here are quick, friendly and do great work. The manager Felipe offered me a magazine while I was waiting in the room between retail and service. They are not pushy at all and recommend what I needed and if it was urgent or could wait. I left Pep boys feeling great they took very great care of me, all these years I've been to Toyota Dealerships when I could have just gone to Pep boys for better and reasonable prices. Everyone there is very attentive, I came in without an appointment and yet they still took the time to push my car through and had someone work on it. I had an oil change, alignment and new tires. Great job guys keep it up! read more

I ordered tires online from another company and Pep Boys was a recommended installer. I called to make an install appt before a road trip but they are booked a week out. Fine, I'll wait. Told the guy I could come around 10:30 or 11. Showed up at 11 and was told my appt was for 10AM and now they couldn't get to the car unless I left it all day. Can't do that. Rescheduled another week out. Was told it would take an hour to put my tires on so I planned to just wait rather than be dropped off. When I checked in I was told 1 - 1 1/2 hours. Fine, I'll still wait and get some work done. At 2 hours I started to get cranky. My car took 2 hrs and 40 mins. The desk guy told me it was because I have heavy 19" tires. Well okay but you knew that when I made the appt. What a waste of a Sunday. Not to mention it was the 2nd trip to get the work done. Don't think I'll be back. read more

I needed to have a headlight bulb replaced and wanted a hand with it. Rather than purchasing the part through the auto shop area, I went into the store and bought it for much less. I was told it would cost $10 in labor to replace it (it ended up being rather complicated -- I watched them do it). At the end of the day, it was absolutely worth $10 to avoid the hassle of doing it myself. read more

Felipe (Sales Mgr) was incredible! Took really good care of me all the way! When I first arrived I needed help w a part. Before you know it he was helping me and going above and beyond the extra mile. It didn't feel rushed despite the workload they had ahead of me. read more

OK, I've been coming here for years. For simple work like brakes and oil changes they do a reasonable job but the service staff are usually indifferent and there are just too many issues like pieces of trim not re-attached for me to go back there again. read more

I am so so so so happy with Petboys. Will, Jordan, and Mark are the best people. My tires popped and I came in 10 min before and they helped me out so much. I am extremely grateful for there help and if you ever need anything I would with out a doubt recommend petboys in Encinitas thank you so much guys!! you guys saved me life and night!(: read more

DO NOT SHOP HERE. We returned some snow chains that we never use. The employees were rude when we asked to return something. The manager told my wife that she needed to pay attention to the policy because "some" items may be subject to a restocking fee. However, they don't specify so it's a very subjective policy. Also the receipt does not state anything to that nature. We will shop elsewhere next time. read more

Sunday, 5 pm. Car won't start. Dead battery. What to do? Called Pep Boys and they said come on over. Got a jump start and got there in time for battery installation by 6 pm. Wow, great service for a fair price! read more

High Performance car owners BEWARE!!!! THEY WILL JOY RIDE YOUR CAR I brought my Subaru WRX in for a quote on some bent suspension components and a "metal rubbing metal" sound in my wheel. I told them it was most likely the brake pads or the wheel bearing and asked them to check it out. I did not know they were going to "Test drive" it. Anyway i come back to get the car a couple days later and it has 7 MORE MILES than it had when i dropped it off. When i asked them about it, they all just shrugged and gave me the "I don't know, that's weird, it shouldn't have been driven that far." FUCK YOU PEPBOYS read more

The repair section is probably the worst I've ever dealt with getting my car worked on....and I've been to quite a few. Horrible management, lying, last minute delays with no notification,rip offs, sloppy work, list goes on. The mechanics were definitely more easy to deal with then the awful manager alex or something. Do not get your car worked on here. Gave 2 stars because the inside portion if you just want to shop has been a good experience. Good selection and helpful sales associates. read more

I LOVE this place!!!!! For once I didn't feel like chum in a shark tank being a woman walking into an automotive store! OMG THANK YOU BOB SOOOOO MUCH (and now I actually know how to change a fuse in my car!!! And both my power outlets in my car work again!) I can't even begin to describe how amazed I was with the service last night at Pep Boys! First I just have to say THANK YOU BOB YOU WERE A LIFE SAVER!!! I walked in at 8:20pm and had no clue what I needed to fix my car... Not only did BOB (I think he was the store parts manager) look up the part on their computer, but when the year of my car did not pull up on the computer, Bob went above and beyond to help me. He actually looked at my car manuals (which really suck! 2009 Nissan Rouge SL) and when he could not find the answer in the manual, he then walked out to my car with a flashlight and got the old part to make sure I purchased the right type of fuse I needed for my car. Not only did he do all that, but then once I made the comment, "I can't electrocute myself putting the new fuse if the car is off, right?" was nice enough to walk out to my car and made sure that I put the new fuse in the correct location and that it worked (and that I didn't light myself up like the 4th of July... lol!). When my husband got home and I told him I fixed my car and that I had been the one who changed the fuse I must admit that he was a little scared at first, LOL then I explained to him what I meant (see above) and he said "see and that's why I tell you to go to Pep Boys and not Sears or even worse Jiffy Lube!" So we both just want to say again... THANK YOU BOB!!! read more

Another great experience at Pep Boys! I love this place! Whether I need tires, car battery, parts or accessories, they always give me great service. Today I just needed a can of oil. The lady at the front desk looked at my make and model of car and told me what I needed. As I was walking back, someone volunteered to help me. He asked if he could look under the hood of my car to verify that the manufacturer specified that oil. He gave such great service that I told him I wanted to tell the manager how great he was. It turns out he was the manager, Daniel. It is truly a pleasure to shop where they give such great service! read more

Just got back from Pep Boys Encinitas and I want to say THANKS for a job well done. We had a dead battery and went there and and the manager by the name of Daniel helped us out and took great care of us. We are so lucky to have the this place close to our house. They always have great specials and I have always had great customer service from them. Thank you! read more

Big Props to the service crew at Pep Boys. I have not seen this level of service in a long long time. First of all, they've fixed my battery issue(pretty simple), but the staff insisted on getting it for free, even though they system was not accepting the warranty. Second of all, a rep walked with another customer to a parking lot nearby to jump start their car. I mean where do you see this kind of service?? Awesome place, I'm coming back! read more

I bought a battery and had some issues with it. The technical provisions of the warranty meant they didn't have to do anything about it. Although it was not required, they went the extra mike to make sure I left satisfied. read more