Came here for a wheel alignment. The prices are fair, not overpriced like the dealerships. They conveniently take walk ins. Only problem is that the work took way longer than anticipated today, but Christine and the cashier who rung me out were so friendly I'm not upset. I will be back. Thanks read more

Pep Boys - Auto Repair Near Me - Bridgeport, Connecticut

Told us things wrong with car that, after bringing to reputable mechanic, were inaccurate. Worse was customer service rep who told me repeatedly that 'field service team' would be in contact. They never contacted me after several emails to corporate. read more

had my vehicle towed to Pep Boys at this location and their manager. Theo was completely unprofessional. My car has been sitting there for three days the parts that I got were incorrect, but when I came and dropped off my new parts today early in the day, he told me that it would be taken care of 30 minutes before close. Nobody has called me or contacted me so I called the assistant manager and asked what happened and nobody in the whole place was aware that my parts were even dropped off when I dropped them off directly to the manager, and he told me that they would be taken care of if I hadn't called them to check on what was going on I wouldn't have known that he left for the day and didn't call me and didn't let the technician know that the parts were still there the assistant manager Christina was lucky enough to talk to the technician and get him to work on my car first thing tomorrow morning, very un Professional never will I ever bring my car to this place again every day that my car is in there it's costing me money and I pacifically was going to wait at their center and he told me to leave and that he would contacted me and never did!! I wish I had looked at the google reviews before I came here because clearly this isn't new for them! DO NOT BRING YOUR CAR HERE‼‼ read more

In prepping for the winter, I needed to get 4 new tires. My dad did some research and this was the best deal he could find in the area - but 3 get 1 free. John, the manager, was accommodating, informative, and personable. The service was good, did not have any issues with the job itself, but in general was a bit slow. Also the shop itself was a bit dusty, which bothered my asthma. Overall I recommend this site, I would just suggest dropping off and coming back for your car instead of waiting like I did. read more

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This company hires the most inept, incompetent, stupid people on the planet. They couldn't do a simple alignment on my pick up truck. I also wanted to balance my two front tires. They told me they couldn't do it. WTF? You can't balance my tires? You are a tire shop. That's all you do now. I'm assuming because they are: a) racist A&&hats, or b) lazy tards trying to avoid work (the place was empty and I called first), or c) incompetent, or d) all of the above. There didn't seem to be a manager expediting anything this company is bound to lose money until they go broke and the store closes. Schools should bring elementary stiudents here and tell them this is what you will be doing when you finish school when you never learn to read and write. This is what happens when you hire illiterate, lazy people who hate their jobs, don't have any pride in their work, and are paid minimum wage and not worth even that. read more

i walked in for a oil change.. it took 2 hours for a oil change.. mind you there was NO ONE waiting on their car.. AND TO MAKE MATTERS WORST.. they couldn't even do it because a screw was stripped. i also came here for windshield wipers and month ago and that took 45 minutes to do. HOW IN THE WORLD.. like come on yall. people have things to do.. places to go. this place is the worst read more

I took my car here to get new tires since I had a flat tire. They gave me 2 new tires but put the hub caps on wrong because they weren't on when I got back home (I live 5 mins away). The second I got home I realized, and called them in hopes they would give me new ones but they just said it was my fault and there was nothing they could do. I know it wasn't my fault bc my hub caps have never fallen off and after I picked my car up, the only 2 that fell off were the ones they had just put on. Wouldn't own up to their mistakes and blamed it on me. Really bad experience would definitely not go back. read more

Made appointment for 11 am. Got here at 1030 am. Told me I'll be next. What a lie. 4 hours later my tires are off so I can't leave and still waiting. Only one mechanic on duty and I'm always the next car which is again a lie. Walk ins taken care of before me. Stay away from here. read more

Had an appointment at 11 for a tire repair. Three hours later and the tire still isn't repaired. What's the point in making an appointment if you still wait over 3 hours for repairs to be done. The only reason you got one star is because it made me give it to you. Zero stars from me. read more

Richard is a poor manager of this location. He is rude to customers. He lies about what parts are in or not in. He likes to say over the phone, " Yes, I am looking at it right now", when he just picked up the phone, he said one part was there and in the next moment says it didn't come in. So frustrating! read more

I went to Pep Boys because it was a 90 degree day and the air conditioning had just went out in one of my work vehicles. My mechanic was unable to get the ac compressor within a reasonable time. I was desperately in need of help. When I first went in, I was greeted with a smile from the gentleman at the front desk. I told him what was going on with the truck and he said it was going to be a long wait. The manager Jose, overhearing the conversation walked over and said he would take my vehicle in right away. I explained that I was in dire need of that specific vehicle and he said he would do his best to track down the part and have fixed before they closed. I waited to receive a phone call saying they were unable to fix it. Lo and behold, they delivered! The air conditioning was just as cold as when I first purchased the truck. I picked the truck up an hour before they closed. Pep boys has made a believer out of me. read more

I am a former employeer of pep boys that worked for them last year. Yesterday i stopped by at 6:30 to drop off my vehicle for diagnostic and repair and leave with them overnight. The new store manager named "Richard" denied me services and denied me a lyft ride home. i told him customers get a ride home if they're getting their cars worked on paid by the company. He told me to go to the other pep boys in hamdem and all i wanted was a diagnostic and repair. refused to write me a ticket for my vehicle. I would not recommand going to that location in bridgeport I recommended my other friend 2 weeks ago to go to pep boys for a smoke test. 2 hoursl later i get a call saying he owes 350$ for smoke test.... and they wouldnt give him back his keys. price was outragous and to find out later he was charged wrong, never informed him of the price before hand. Richard just took and keys and said to come back later without informing him about the prices read more

I've been to this Pep Boys twice and both times I've received great service. Richard and John are great! As are the rest of the guys. Friendly and quick service! I'll be returning. Services: Oil change, filter change, new tires read more

It was OK. They didn't try to add anything I didn't really needed, and the final invoice included the price I got before they started working. But timing wasn't that great. Told them much longer than promised to finish the repair. I wouldn't mind if they tell me ahead so I could go and do some errands, but they didn't. So I ended up waiting about an hour longer than I planned to. Will return again just next time not going to come when they tell me a job will be done. read more

They don't even deserve a 1 Star... Horrible! Horrible! Horrible service!!!!! I went for a diagnostic a couple of weeks back because the check engine light was on and paid $100 (w/tax included) for them to tell me I needed a new catalytic converter. I waited two weeks for them to get back to me w/a price, when I finally called to follow up they stated they needed me to come in AGAIN to check what model (California/US) converter my car needed... So I'm guessing they wouldn't have called me if I didn't follow up w/them myself, very unprofessional... Shortly after I decided to go to Auto Zone to do a FREE diagnostic and NOTHING showed up for the converter... The code that showed up this time was for the Mass Air Flow Sensor... Schedule a 2nd app. w/ Pep Boys, which they did not keep. Finally saw me almost 1.5hrs later! Not to mention I was there w/my 5 year old daughter... Why schedule an appointment if you can't keep it?!! They gave me the side eye for going to Auto Zone, did the diagnostic again and this time nothing showed up for the converter... The code that came up was for the Mass Air Flow Sensor like Auto Zone said... With that being said, SAVE YOUR MONEY AND SAVE YOUR TIME!!! read more

Buying auto parts ok at this place but never do alignment at this location No computer prints out for the results waste my money for the service. read more

This is the spot to go to, if you need some minor work on your vehicle and you are able to DIYS! read more

Pep Boys - Auto Repair Near Me - Bridgeport, Connecticut

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AWFUL SERVICE!!!!!!! AVOID AT ALL COST! I am a busy full-time student and worker who had purchased two new tires to be replaced in the front my 2007 Jeep Liberty since my old tires had been worn out. I asked all the questions that I felt were relevant to job being done such as the estimated time of the service as well as the rate for the job being done. As I am waiting, one of the service writers asks if I would like to switch my old back tires to the front and replace the new tires in the back, which I declined because the back tires did NOT needed to be touched. I was completely ignored and my tires got switched anyway. I was later informed that it was the stores policy to put old tires in the front while putting the new tires in the back. Had I been informed of this early, I would not have agreed to have the service done. I've been scammed. I've been taken advantage of as a woman. I've been inconvenienced. I would not recommend for any person with sense to have service provided for them by Pep Boys. read more

I am disgusted with management and the corporation at this point. They lie to obtain sales at this location. After you purchase they will let you know they were unable to service your car and only refund you partial of your payment. When you address your concerns, management will make up stories to by time and never follow-up with a solution. The district manager is aware and will tell the general manager to by more time. I spent $1600 in April and currently still waiting for partial of my refund 6months later. Do not bring your business here. I had to drive to the location in order to speak with management and each time I've arrived, a customer was yelling at him with similar concerns. Richard is a bad representative of this company. I just want my refund. read more

worst service ever I would never go here the endanger me and my daughter life by returning car they couldn't fix instead of telling me to take auto body shop run as far away as u can read more

So I never review auto places, but this place really does deserve a thumbs up. Last year, on our annual trip to Maine, my dad's van broke down and it was a hot mess. We had to get a tow to pep boys, the only place open on memorial day weekend. The general manager was so helpful and accommodating. He knew we had somewhere to get to, so he let us leave the van until our trip was over (we hitched a ride with friends). We picked up the car after the weekend trip was over. He understood our - my - frustration. We ended up leaving with NO fees as they weren't able to do major work. The mechanics performed a temporary solution and warned us that we may not make it back safely to NJ... And it was on my dad, just in case, if he were to take the car and drive it. We rented another van - just in case - my boyfriend drove it and spotted my dad's injured van. Fortunately, we made it back in one piece. I really tip my hat to this pep boys. The manager handled everything professionally, esp my irate self. We don't Don't expect to run into them again on any trips, buy they were really top notch. read more

John was so helpful, he was very attentive and got us the tires we needed and put on the same day, very happy with the service

Went in on Feb. 19th at 6 pm to get air in my tire. Was told I would have to wait 45 minutes minimum. Only two customers in waiting room. I told the manager I would fill the tire. Told me no that I would have to wait. For the time he spent explaining why it would take so long he could have filled my tire. Used to get my oil changes and tires for 2 vehicles there (for many years) but after this experience I will go somewhere else. Terrible way to do business. read more

On Saturday 12/2/17 - 12:30 pm. My car started leaking power steering fluid. I took it to my mechanic just down the street and he suggested it would be faster for me to get the replacement part. I walked into Pep Boys and noticed just one person was ahead of me. The only rep at the service counter finished with that customer and he not once acknowledged my presence. I saw that he continue to give instructions to one of his coworkers regarding deliveries and pickups. Suddenly, another customer walked up to the counter ahead of me to pick his order. But he decided to go to the restroom first. His other co-worker commented that he was his cousin and to take care of him upon his return. Okay, I'm understanding and was patience. Still the rep totally ignored me and walked away. I waited for over 20 minutes. I just shook my head in disbelief. I spoke to an older worker that was picking up a battery and other items. I asked if he was the only person available. He said yes at the time since the others were cashing at the front registers. He was kind enough to get another rep to help. The new rep proceeded to register me on to your rewards program, but that computer was not scanning the card so we had to go to the front registers. Now, twice I asked the rep when will I get the part? He said at 4:30 pm that afternoon and that they would call me. I went and told my mechanic what to expect. At 4 pm, my mechanic called and was told that the part was not coming until the next morning and I was told about it. That's a total lie! I wasn't told I had to wait the next day. Why wasn't I called? I could had went to Advance Auto who had the part. I never submit a complaint before, but Pep Boys' ignorance and unprofessional customer service pushed my limits. I will never go back and I will tell everyone I know to stay away. read more

I was visiting from Boston and had a flat tire and two hours before close they took great care of me and my vehicle and was good to go to drive back to Mass the next day! I highly recommend Pep Boys in Bridgeport, CT! read more

Spent $800+ on repairs. The next day the car died. Waste of money. Try to avoid this place if you can at any cost. If I could I would give them negative stars. read more

I hate walking into this place as an older, white woman. They have no shame and will up sell us everything, including tires we don't need.

Great experience, came in for a tire (they had by far the best price) and there was a system error where it was not in stock as indicated. The manager Anthony and service tech Charlie were very apologetic and gave me a 15 percent discount for having to come back the next day. Best tire buying experience I have had. read more

The customer Service here was great! The manager, Andrew and his staff were very helpful. They even gave us a ride home and picked us up later when the car was ready. The snow tires we originally ordered online weren't available so they gave us a great deal on a different brand that were supposed to be better quality. I will definitely be back in the spring to buy new all season tires from them! Thanks so much read more

Nightmare end..two weeks and one day. Six timed to have clutch fixed. Job is done. After this I will not even purchase windshield fluid from pep boys. As long as Lennon Epps is service manager. Joseph Esposito gave me a200$ gift card for my trouble. It's s a insult. I wall never enter another pep boys. If it was not for Darrel Isaac I would still not have it fixed. read more

Do not go here!! I waited for 1.5 hours to get a diagnosis because my appointment that I had scheduled never made it into the system. Then I had to wait another 30 min just to get an estimate. If you are a woman especially please avoid- both times I have gone it is been creepy. Specifically this last time, a man continually told a woman she looked good and would not leave her alone and none of the staff did anything. Altogether I was there for 3 hours and left with nothing done to fix my car because the man working on it had left. read more

I went to the store for an oil change which I scheduled on-line. The oil change was to include a free tire rotation. I asked the service person to fill my tires with air because they were low. I waited an hour for the oil change which was fine however when my car was finished and it was time to pay I asked if the tires have been filled and I was told yes they have been. Once I started driving my car I checked the tire pressure reading on my car (my car is equipped with tire pressure reading) and it was exactly what it was when I entered the store. I will assume the tire rotation took place but in all honesty now I am questioning in my mind if they did complete the transaction. I do not appreciate being lied to, if the attendant was not sure he should have said let me double check I can accept that but by saying yes he is confirming an operation that did not occur. I will not be back at Pep Boys Bridgeport. read more

I highly recommend this Pep Boys location. Andrew the service manager is extremely helpful. We had a flat tire and desperately needed replacement they helped us out and stayed open late just to give us the service we needed. All staff is very pleasant and efficient. We now feel safe and back on the road in under an hour. read more

I want to change the oil today, when I check in, they guy told me it will be 45 mins. It's fine, not that long, so I wait. Now I've been waiting here for 1 hour and 20 mins and the guy told me they need another 25 mins. It doesn't make any sense. I asked the manager what happened, he said there are other cars ahead of me. Then why didn't tell me this in the first place? Poor customer service. I will never never never come back again. If you want to wait at least 2 hours just for an oil change, try it out. read more

I never got my car serviced here bc I'm a DIY kind of person. I always purchase parts or cleaning products. Staff is always nice to me & helpful.The manager of the store is always smiling & greets me everytime I come in. You don't find that in stores nowadays. read more

The car that I had just purchased broke down on me out of nowhere! I was freaking out and since we were close my husband took it there... thank God! They were great! I usually feel cheated at repair shops because they are usually vague but not these guys. Not only did they do a great job and were nice, they were persistent when contacting my warranty company which was not answering. They really took care of me. Highly recommended! read more

This place is the pits and the people that work there don't want to help you let alone work. Tried to get a tire warranty issue resolved there but ended up going to Orange instead. Much better at that branch instead of this one. read more

I recently had an engine installed in my vehicle from this store location and I have found that there are more issues with my vehicle now then when I took it in there. The horn doesn't work anymore because we "forgot" to plug it back in? Wouldn't you check to make sure all the electrical is ok before returning it to the customer.?. there is a noise almost like a tea pot kettle whistling as the car is turned off. I was told that it may make noises because the "engine" hasn't been started in a while. I bring it in there to get rid of the noise and then I come out with a different one. I purchased an engine from some parts place that the manager knew. I am then told that the reason why its making noise because I "rushed them to fix it" I am sorry but the customer shouldn't be talked to like that. I refuse to bring the vehicle back there to have them sabotage it anymore. The took off the bumper to replace the engine and when they put it back on there were things missing from the wheel well cover to hold it in place. I would recommend people to stay clear of this place. And of course the mechanic that fixed the car is "away" on personal business so no one can look at it until next week. How convenient for me. I am about to dispute the charge and have pep boys bite the 1400 they charged me. on top of all this I was told over the manager's personal phone that," oh yeah we forgot to tell you this and that about the vehicle. I have recorded the conversations and the texts I made with the shop manager. I refuse to believe that there should be sounds coming from the engine. I am told that he forgot to tell me and put the work into the paperwork? I am reporting the place to the better business bureau. Full investigation will be filed and placed. I refuse to walk back in that place. read more

My car battery died in the middle of a week-long arctic blast. To top it off, I had a broken leg. After a certified mechanic tested my starter and charging system, he confirmed that the battery failed, I called (7) auto parts providers to compare specs and pricing. I was lucky enough to meet Jason Holland (Retail Manager). He ultimately located a German-made battery which provided almost 50% more cold-cranking amps and operating capacity (with double the warranty) for 40% LESS money. I will never shop anywhere else... read more

As an older black woman, I am usually on my guard to not be taken advantage of by auto mechanics, home improvement contractors, and the like, so I approached Pep Boys with the same apprehension and awareness. To my pleasure, and having had the issues diagnosed previously, Andrew, Henry, and Jordan were courteous, informative, honest and up front about what my car needed. Andrew even brought a coupon to my attention that saved me almost half the regular cost of the repair. There was no hard sell nor suggestion of anything else needed except what was originally diagnosed. I was told that the work would take two hours and I waited two hours. Jordan showed me one of the needed repairs and why my engine light was on. We did forget to order the part for that but when I called the store to see if it came in, Tyrell addressed my questions friendly and professionally. I really appreciate the Pep Boys Boston Avenue Team! read more