I brought my car in for new brakes a little over a month ago, 10/14. I had initially written a 5 star review during the wait for my car to be finished because I was so impressed by the professionalism and honesty of the staff. However by the time I left, I had deleted the post. I wasn't planning on writing a revised review but I am so disappointed with the service at this point and I really feel compelled to. When I brought my car in to this location, I specifically stated that my car was breaking hard. After about 2 hours, I was given an itemized list of what I needed and the total was a little over $1,000. I told the manager that was over my budget and he said he would work with me according to what I could afford. I explained to him what my budget was and he mentioned a payment plan for 6 months or 12 months would be an option. I told him I would agree to $750 because that was the minimum to qualify for the 12 month plan (the total that they adjusted the price to was $800 which was acceptable to me). They ran my credit and I was approved for $1,200. After I was told that all the repairs were COMPLETE, I was then told that I needed a break booster, which the mechanic found only at the end of the repairs but was not told to me until the repairs were complete. That added another $400 that brought it up to a little over $1,200. It seemed like a pretty uncanny coincidence that when I was approved for $1,200, all of my costs were almost immediately raised to $1,200+ in addition to the fact that the extra part I needed was required for the exact reason I had brought in my car, breaking hard. Seeing as I told them that from the start, I would think they would assume immediately that I would need a break booster. Not the case apparently. Instead, they waited 4 hours until telling me. At that point I had no choice but to bring it back or else I would have to pay out of pocket at another shop plus labor. I had to wait for a week until the break booster came in (when I was told 3 days), in which I had to pay over 200 in ubers. When the break boosters were being installed, I talked to the other manager Russell who was courteous but told me that since the payment plan had already gone through, nothing could be done to adjust the price. I still to this day am honestly convinced I was defrauded. 2 weeks ago I had further break issues that costed me over $600! My experience at the shop and the additional payment plan that I had to add to the existing one was completely horrendous. I thought about bringing it back in to this location for the new break repairs, but even the idea of having it fixed for free wasn't enough to get me there. My experience was beyond disappointing and although I continue to trust Pepboys, I will not return to this location again. read more