So, my friend got COVID. Well, her entire family did. So they're quarantining. She's fine, but has…read moresome pretty bad symptoms. So she asked me to help her out, get some prescriptions and OTC stuff at this Walgreens, right near both our houses and drop it off on her porch. Sure, is Sunday afternoon, I'm not doing anything else. Go to the pharmacy, easy as pie. Bam, get the Rx. Time to get the OTC stuff via curbside to go and this whole trip will be 15 minutes. Park in the curbside to go parking spot, call the store, tell them who I'm picking up for, "OK we'll be right out." 10 minutes later, nothing. I text her, she says she'll call. 5 minutes later, "OK, they said they'll be right out." Another 5-10 minutes go by, I call again, and then they tell me I need to come in to present my ID. This isn't ideal, because I have a toddler, who hasn't mastered wearing a mask yet, but I could have made it work, if I had just known right away that I needed to go in (like if the guy on the phone had just told me the first time I called?). Also, why can't they just check my ID in the car. Also, if they didn't realize that they needed ID prior to hanging up the first time and didn't have my number to call back, just walk out to my car and tell me. And then, why lie/withold this information from her when she called too?? I finally went inside, and they didn't even care about the inconvenience. Would have easily been a 5 star review for the pharmacy, but the curbside fiasco, waiting almost a half an hour drove that way down. I understand everyone is under a lot of stress/inconvenience with COVID, but like, use common sense/decency.

Worst service ever. I went there to pick up a medication. The cost was over a $100. I asked if…read morethere was a cheaper alternative. I was no, take it or leave it. I couldn't afford it. I left. I went to a near by Stop and Shop pharmacy. I asked them the same thing regarding the cost of the drug. The attendant went to a computer came back in about 5-7 minutes. I ended up paying about $10.00. She made an effort to help me. I will never go to a Walgreens pharmacy again.

I work for a doctors office and we sents meds over for a Pt. This pharmacy gave the family the…read morewrong antibiotic dosage. I called the pharmacy to verify that they got the correct prescription, a girl answered the phone told me to wait, I understood told the girl to take her time. She puts me on hold then hangs up. I call again and get hung up on, I call again and someone answered but they were speaking fast and stern the only thing I heard the man saying "we cant help you" mumbled something else and quickly hung up. If someone had answered and politely told me that the person who can help me is unavailable and to call back later, then there would be no issue. But that is not what happened. I unfortunately had to tell my patient that the pharmacy was hanging up on me and she would have to try calling herself. Im not sure what children are working here but they need to be retrained.

Wouldn't step foot in here again if it was the last place in earth. Store is old and dirty. Most of…read morethe items are locked to prevent theft, so you have to ask a staff member to unlock it for you. Staff acts like you just asked them to boil the ocean for you if you ask for an item to be unlocked. To top it off, I placed a large photo print order the previous night and went in the morning to pick it up. I had the order number confirmation email that my order was ready, but I was told that the order was never done and that I'd have to do it myself at the kiosk. No apology, no offer to look for my order or ask someone else. I specifically spent time editing the pictures and ordering them so I wouldn't have to spend a long time at the in-store kiosk. Pharmacy is awful, as if you couldn't already guess.

I bought some Easter candy. Some of the candy was listed as 25% off. I paid cash and was leaving…read morethe store when I noticed I was charged full price. I mentioned this to the cashier and he said I need to use my card. I returned the candy and he processed my refund. He said I needed to prove identity to get the refund. I gave him my VA card. He said that was not acceptable. I gave him my CT drivers license. He said it expired in 2023. I said it's the same information, has a photo and CT license #. He said the refund would not process without a current drivers license. I dug out my current drivers license and gave it to him and he processed the refund. We then rang up the candy again with the Walgreens card and it gave me the 25% discount and I saved @ $10.00. I am wondering why I had to show ID to get a refund from something I just purchased with cash 2 minutes prior. The sign on the candy did not say 25% off with use of card. It said 25% off. I am glad I checked my receipt. I did get the discount but it took time and I had to prove identity to get a refund and then re buy the candy. A lot of time wasted. George Thomson

WORST PHARMACY POSSIBLE... constantly out of certain prescriptions they receive orders for…read moremonthly.. ( they always need to "re order" always 2-3 days behind.. if you want your prescription on time ( when your doctor prescribes it ) go anywhere but here...

Is everything in this store free? I came in looking for candy and the aisles were almost empty, a…read morefew minutes later a woman came in with her shopping bag and grabbed all the candy she could put in it, when I went to the counter I mentioned it to the security officer and he said there is nothing he is allowed to do about it. While I was telling him about the lady robbing the candy aisle a man walked in and cleared out the red bull display by the register in clear sight of the security officer. The security person said I see him but I can't do anything. So Is everything in the store free now? ??

This store is in a superb location. It is easily accessible and very convenient. The shelves are…read moreonly semi stocked and the employees are friendly, but not very knowledgeable. There is plenty of parking available. With the right management, this store could come back to its former glory. Considering its proximity to downtown New Haven, it is a gem waiting to be rejuvenated with the proper, prompt attention.

My grandmother has been using this pharmacy for the past 30 years and always comes back with the…read morekindest words to say about the staff and service. Today we needed an emergency prescription put in, I came down to find out their internet has been out for 4 days! They went above and beyond in getting everything Nan needed ASAP despite having no internet. So many thanks North Haven Pharm!!!!

Outstanding and personalized service; had a question and the owner called me back immediately and…read moreidentified himself via his first name; went way above and beyond to assure I was satisfied. The big chains just can't or won't go there; highly recommend this business!

this store has everything I need. I've purchased geriatric supplies for my elderly relatives. You…read morecan find every kind of candy that are hard to find in other places as well as handmade candies from local small business companies. I get my 1000 piece White Mountain puzzles there regularly which they keep in stock. I am able to to purchase my husband his favorite brand of DADS root beer, which is an older, hard to find elsewhere, but not here. I could purchase baby gifts, jewelry, outerwear, and holiday gifts. Basically this place has everything I need. The outstanding help every time I go there comes from Debbie behind the counter who is friendly knowledgeable, and always there to help. I highly recommend Apex for all your one stop shopping needs.

I'm being generous by giving a 2 rating. The facility (structure) is modern and clean, but the…read morestaff and their reliability are horrible. If you are price conscious, RUN from this price gouging pen.

Been using this CVS for the convenience for many years now. Get all my flu, Covid, etc vaccines…read morethere and that's always been a positive experience but yesterday I ran into a situation that I feel was unprofessional and intolerable. I had two prescriptions to pick up and entered the drive thru line with about 5 cars in front of me. Sat in the line for 20 minutes to finally get my turn at the window and the clerk says, sorry, unfortunately we're closing for lunch now. I said, you've got to be kidding me! I've been in this line for 20 minutes. He replied that I could come back in a half hour when they reopened. That's it, window closed. So, after years of using them for all our family prescriptions, I requested that everything be moved to Yale Outpatient Pharmacy in Hamden where I already had two specialty meds that they fill for me. Thanks CVS, it's been real. By the way, Yale doesn't close for lunch. Someone is always available to take care of you. And they're always very pleasant. Never leave feeling anything but SEEN.

It never ceases to amaze me how different stores within the same chain could be so very different…read morefrom each other. This CVS was very busy. The line at the pharmacy counter was backed up all the way to the front door. There were a group of high school students who work there stocking shelves. However, none of them knew where anything was located. It was also interesting how many things were under lock and key. Prices were extremely high at this location. Parking is available and easily accessible right off of Washington Avenue. Sadly, we couldn't find many of the items my neighbor had requested .

This is a great pharmacy. Tried of the big chains treating you like a number. I was. One too many…read morescrew ups sent me screaming. These people really care and get ready for this.... THEY DELIVER no extra charge. I swear. I was home sick, the doctor called something in, I called to see if it was ready and they said they would deliver. That was great. They are nice to boot.

Unfortunately after the unprofessional and inappropriate behavior by the pharmacy staff at this…read moreparticular location. It really leaves me no choice but to leave a very bad review, with hopes that change with come out of all this. On Wednesday 10/1/25 a relative of mine was simply just trying to get a flu vaccination. Three of the pharmacy staffs took a look at the insurance card and could not figure out if they accepted it or not. This relative of mine had been coming to this pharmacy for over one year already and had picked up many prescriptions using this one insurance card for coverage. The pharmacy staff decided that they needed a different card "prescription card" for one entire year that has passed not once was this ever asked before. My relatives information has been in the system for one year already. The young woman with very short-haired and glasses with black scrubs who seemed to have more seniority. Would not help the young man at the cash register who also had short hair and black scrubs. The young man seemed to be very frustrated and nervous. So he provided me with some information for my relatives insurance comp. My mentally disabled relative could not receive her flu shot due to the fact of the pharmacy staff stating the insurance card is has expired and is not in the system. My family and I left the pharmacy and went over to cvs in the same town since my relative has also used them over the years as well. The experience at cvs was so phenomenal. Not only was my relative greeted and treated so kindly, but was also given the flu vaccination using the same exact and only insurance card. This Walgreens Pharmacy really should be ashamed of themselves for the behavior me and my family witnessed and how my relative fell of victim to. A formal phone call complaint was made within the same hour and reported to the shift manager named Chris (female) who apologized on behalf of the pharmacy staff. Chris also stated that due to her position she didn't have the authority to oversee the pharmacy customer service.Chris also stated she will hand over the information to her overseeing manger Christina. Unfortunately Christina the main manager had just left for the day. Chris assured that a phone call back with an update would take place the following day. CHRISTINA THE MANAGER may have never received the information. My relative called back the next day,and received alot of hang ups, excuses for call backs. It became very unprofessional and distasteful and represents a big stain on the store. No accountability was taken and that is unacceptable. Today is October 5, 2025. It's in the hands of corporate management now. This absolutely needed to be spoken on the inappropriate, disregarded,discriminatory acts of customer service given by walgreens Pharmacy staff and store managers. I really hope this doesn't continue and a lesson is taught in how it's effortless to be kind to one another. Best regards.

I found everything I needed and then some at this neighborhood Walgreens in Wallingford! I popped…read morein for a travel hair dryer because I forgot to pack one! There was one left and it was on sale! Score! I was then taken in by all of the seasonal displays and the massive holiday aisle. Thankfully, along several aisles, there are baskets stacked for your convenience. Because if you're like me, you come in for a couple things, and soon your hands are full! Story of my life. So I grabbed a basket and it didn't take me long to fill it with candies, gifts, cookies, stuffed toys, makeup and accessories. I also stocked up on travel items from the great inventory on the travel section on the back wall of the store. I picked up some magazines too! I saw some Pez dispensers, and it was tempting to add them to my basket as I was an avid Pez collector but I used my will power to leave them for another PEZhead! This store is well stocked, clean, organized, and the sections as clearly marked making it a breeze to navigate along the aisles. Check out was seamless and the employees were pleasant. What's not to like about this corner convenient pit stop and pharmacy? (The parking lot and front could use a tidy, but other than that, it's a easy quick stop for your seasonal, office, grocery, office, photo, household, & health and beauty needs).

First I went to Walgreen's; they were sold of out COVID-19 test kits, and didn't have KN-95 masks…read more Then I went to CVS; they had the tests, though they were sorely overpriced, and no KN-95 masks. (Also, both stores were dumpy, dirty, and had lots of empty shelves.) Then I went to Chapel Street Pharmacy. They had plenty of test kits (for half the price I paid at CVS), they had KN-95 masks, the store was clean and bright, and the pharmacist was extremely friendly. If I lived in New Haven I would take all my pharmacy business to this place.

I am balled-over impressed with how outstanding the pharmacist and his staff have been on every…read morelevel. Their customer service is the best I've ever experienced and their efficiency matches their service. I would recommend any or all people I come across to use Chapel Street Pharmacy. They deserve 10 stars!!