I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

UPDATE: I had to sign documents to waive the extended warranties yet kept my GAP. These additional…read morewarranties cover basically everything normal car insurance covers except KAO charges $6,000 + $3,500 "accessories" for this. However, due to their mistake, I have to wait 6-8 weeks for $9,500 to fall off of my loan with the lender and refinance to lower my note to what it should have initially been. Additionally, I've emailed TWICE about the brake pad warnings popping up on my car when I haven't had it two weeks and my dealer warranty is still 3 months. No one has been responding, so my next move is to show up to the dealership. I will not be changing my review to add stars unless my brakes are fixed or someone compensates me for having them fixed elsewhere. Shop here at your own discretion, but heed my warning...there are far better places to go, especially if you are a woman. __________________ OP: I had an extremely long review written out, but it has since expired so I will come back to re-write this at a later date. Gist: Rayvin is great! Finance added $3,500 in charges for "accessories" (car didn't even come with a spare tire much less accessories) and United Care Care ($6,000 undisclosed) onto my contract without showing me beforehand. I had my son with me, so I was a little preoccupied, but the finance employee breezed over paperwork without disclosing line items. I got home and read through my paperwork far more thoroughly and noticed these charges. Now I am responsible for $9,500 I did not consent to and feel like they straight up f*cked me over simply because I did not have my husband with me and was distracted with my child. Predatory behavior.

They do a great job. Never had an issue. Been bringing my Subaru here for service for several…read moreyears.

Firstly, when I bought the car last year, they tried to steal my credit by insisting on my credit…read moreinformation when I was paying cash. Within 24 hours of unlocking my credit as they asked, I was notified that someone tried to put in a fake report in my name to steal my ID. Who else but the sales manager who insisted? One year later, take the car in for "free" oil change in order to stay under warrantee. I had just hand washed the car, that sits in the garage with 4,000 miles on it and in pristine condition. Comes out of the shop with scuffs, scratches and sticky crap all over the hood, and bumpers. Even supposed detailing didn't remove one pretty bad scratch. DO NOT DO BUSINESS WITH THIS PLACE. ---3 days later ---Admittedly, after I posted this review, I got a call about my complaint. They repaired as much of the damage as they could, so I have to give them credit for that. So I updated my 1 to a 2.

This has been way too long in coming…read more CJ and his team did an amazing job taking care of us. Two weeks after buying a Lexus, the heater was blowing only cold air. Bellevue Lexus determined someone had used something to plug a coolant leak which seeped into the engine and caused damage, including a cracked block. No fault of their own, CJ helped me find a new engine with significantly lower miles than the old one, and some additional parts, and had his mechanic install it and paid for the labor if I paid for the engine. He really didn't have to do that since we bought it as is, but that's their attitude there, which was GREATLY appreciated. Anyone in the south end looking for good quality people to buy a used car, go talk to CJ and his team at NW Rides!

Great place! Seriously! I was lucky enough to get CJ to show me this beautiful 2016 Subaru Impreza…read more he was awesome with showing me all the perks of the car and a great conversationalist. In fact, we were planning on being there for a while since car salesmen are usually hard to bargain with but this was quick and easy. CJ made everything go so smoothly and he was able to compromise with us on the price. I live all the way in seattle and the staff there DROVE THE CAR TO ME all the way from bremerton for free! Also he has the cutest dog in the world. definitely recommend this place. full gas tank and EVERYTHING. thanks guys!

This Dealership has great people on their team and it carries through to Service Department!…read more Steve got me checked in and made sure to communicate if I needed to know something along the way. I got important questions answered and it was so valuable to talk with someone about my vehicle that is knowledgeable and clearly loves where he works. Thank you for a great experience.

After everything they finally helped me out , Travis was pretty cool and got what I needed, but the…read morerest still Stands

Earlier this week i had a fantastic car-buying experience at Heartland Toyota Bremerton,WA all…read morebecause ofJoshua Schumacher. I had a specific budget and Josh was incredibly attentive to this. The entire experience was efficient and stress-free unlike so many car purchases. Josh is exceptionally knowledgable and professional. With this knowledge he represents Toyota at the highest level. I have already recommended him to local friends who are Toyota owners for their next car. If you are looking for an honest and genuinely helpful car purchase, go see Joshua Schumacher. The Heartland Toyota dealership is a large, pleasant and impressive experience.

If I could leave zero stars, I would. Terrible experience that began with their awful customer…read moreservice. From the moment I walked in the door, I was ignored and had to wait in line for 20 minutes. They did work on my truck and 2 days later my check engine light was back on. The second time, they claimed I had "rodent activity" and my warranty wouldn't cover it. I took my vehicle to a different Toyota dealership, and they stated there was no rodent activity. Heartland Toyota will try to get you to pay for work not performed and work that doesn't need to be performed. They even sent me a video and photo of my "damaged" hoses. I'm convinced they were from another vehicle. I have the text messages, paperwork and photos as proof. I reached out to the Heartland GM and Quality Assurance advisor and neither returned my email. Please steer clear and go to another mechanic!

Agree with J. B. No…read moreprior experience with West Hills Ford, but their service department, particularly Caitlyn, was communicative throughout the recall repair process, and was able to get me a rental when I needed it most. Their shop got the job done quicker than expected, so no complaints there either.

am writing this so others do not make the same mistake we did…read more We purchased a 2018 Subaru Crosstrek from West Hills Ford, and within days of purchase, the dashboard lit up while driving -- check engine, Eyesight disabled, traction control, brake system, and more. Alarmed, we immediately had the code pulled, then brought the vehicle straight back to West Hills Ford. At that visit, we were told they would "see if they could figure it out," and if not, they would send it to Subaru to diagnose. Instead of actually doing that, West Hills Ford cleared the code, told us it was probably just dirty oil, and sent us on our way. They did not send it to Subaru. They did not investigate further. They did not even check the oil. Let that sink in. This dealership advertises a 30-point inspection, yet somehow: * The oil was filthy * The oil had apparently never been changed by the previous owner * And a vehicle throwing immediate engine and safety warnings was sold anyway How does a "30-point inspection" miss oil that was so dirty it later triggered engine timing faults? How does it miss that the oil hadn't been changed at all? Or worse -- was it never actually done? Because West Hills Ford dismissed us and wiped the code instead of diagnosing the problem, we were forced to spend our own money taking the vehicle to a Subaru dealership. Subaru identified P000D -- camshaft position slow response, a serious engine timing issue. Even then, the problem was still blamed on "dirty oil from the previous owner." And then -- shockingly -- the lights came back. At the 60,000-mile service, Subaru finally confirmed what should have been addressed immediately when we first returned the car: The camshaft sensor is failing and must be replaced. This entire situation was avoidable. The warning signs were there days after purchase. The code was there. We brought the vehicle back. West Hills Ford acknowledged it might be serious. And instead of following through, they cleared the code, made assumptions, and sent us away in a vehicle with a failing engine component. As if that weren't enough, there were additional red flags that now feel impossible to ignore. We were explicitly told our credit would not be pulled -- it was anyway. We were told the vehicle came with two sets of keys -- we are still waiting on the second set. This has been one of the most stressful, frustrating, and eye-opening purchasing experiences we've ever had. Between the failure to properly inspect the vehicle, the decision to clear codes instead of diagnose, the broken promises, and the refusal to take early responsibility, it is impossible to trust anything we were told. If you are considering buying from West Hills Ford, assume that once the paperwork is signed, you are on your own. Do not trust verbal assurances. Do not assume inspections mean anything. And do not expect accountability when problems surface immediately after purchase. This experience has permanently destroyed our trust in this dealership.

decent price on a 2023 sierra denali, but pushed hard on completely unneeded add ons, which are…read morejust pure profit. the finance guys mislead you to believe u need stuff like windshield coating (Permaplate)$1,499, theft protection(panel etching) $399, paint fabric leather protection (ResistAll)$1,499 They don't actually do anything additional... it's all just pure added profit. Then their extended warranty is 2x what you can buy on your own. Don't get scammed, say no to everything Carson or Robyn try to sell you. And sales manager (Ash Morshedi) are of no help either once you sign . Make sure you look close at every detail including tires Before you sign. I was soaked for an extra $15,000! Managed to get $9k canceled next day... but don't fall for their sales double speak. I learned my lesson.

Hi. My father purchased a car for me through Haselwood at West hills after we had previously…read morepurchased a couple cars prior. My dad trusted what was stated on the Carfax and the fact that the prior cars maintained reasonable working order and decided against purchasing a warranty. "Please my friends, always purchase a warranty" We were told this car would be reliable for me as we were looking for something to get me to my College classes as well as Dr. Appointments as I have a chronic illness and it is crucial I get to those appointments. Unfortunately the vehicle had issues from the moment we got it home. There was no coolant in the reservoir which was an issue and westhills repaired it however within days it was having more problems. We took it in and they said it was fixed but again it was having issues. The serviceman at Westhills did not want to repair the vehicle and offered that I could trade it in but the trade in options would have had us losing out on a lot of money so we just decided to take it elsewhere and repair it. Well, the vehicle has gone in multiple times and cost many thousands of dollars and still doesn't run. The current estimate for repair is 3,000 dollars that I don't have so it just sits in the driveway nowWhat a horrible experience you guys I wish you all a positive experience and sorry I couldn't have shared a more positive one myself.

Elijah sold me a new 2025 Mazda CX50 hybrid. I got fantastic financing and I love the car…read more Absolutely no pressure to buy, and managers and employees were extremely friendly and helpful. I'm highly recommending the business, the car, and my new buddy Elijah.

Better off going to https://www.southtacomamazda.com/ South Tacoma Mazda will sell you a car at…read moreinvoice with no forced add ons. Their service department is also less of a hassle to deal with. I understand trying to upsell service customers with "recommended" services, but come on. Recommended by who? Not Mazda... recommended by you of course. They legit recommended that I have the transfer case serviced for over $200 on my front wheel drive Mazda3. SURE, lets do it... just show me the transfer case first. Oh wait, it doesn't have one. Also if you try to pay in cash they'll absolutely refuse to give you any change, yet nowhere do they have it posted or tell you beforehand that exact change is required. Yet they'll charge you a service fee for using a card. What kind of idiotic policy is that? The musclehead service manager or whatever he is tried to guilt me into just donating the extra because they refused to give change. No thanks. I don't need to give you even more $ so you can make corporate donations to receive extra tax refunds using your customers' $.