I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

Run don't walk as fast as you can away from this business. Sold my son a car they knew was back and…read morethey refused to fix the problem. He has the car 13 days and it had to toll back to then 5 times. Look at legal to handle this mess. Taking advantage of a young man looking to buy his first car. Again run away from them and pass this along. ET

Went to Peninsula Subaru work with Alec in sales ,great salesman no pressure got everything I…read morewanted. Good price very friendly service. It was apparent they care about their customers. Highly recommend recommended.

I recently purchased a new Subaru Trailseeker from Peninsula Subaru, and I wanted to share a few…read morelessons I learned that may help others navigate the process more confidently. The experience wasn't terrible, but there were several moments that reminded me of the old-school dealership tactics many of us hoped were a thing of the past. My biggest advice is to come prepared. Research pricing, know the value of your trade-in, and don't rely solely on what a salesperson tells you. After numerous rounds of negotiations, we finally reached what I believed was an agreement. When I carefully reviewed the purchase paperwork, I discovered that the agreed-upon sales price had not actually been reflected in the contract. During the final negotiation they switched to discussing monthly payments, but the underlying sales price calculations had not been updated. The new worksheet looked like a better deal, but in reality the sales price remained the same. When I pointed this out, I was told it was a "computer error." Whether it truly was or not, it was significant enough that I seriously considered walking away. Instead, I ended up renegotiating with the finance manager and received a lower price than what was on the paperwork, but it still wasn't what I believed we had originally agreed to. The entire experience reinforced just how important it is to read every line before signing anything. I've purchased and sold several vehicles over the past decade, and I haven't encountered this level of confusion or negotiation tactics since the late 1990s, when another dealership manipulated both the selling price and my trade-in value and ultimately had to unwind the entire transaction. The trade-in process followed a similar pattern. The initial offer was well below what I believed was fair. Only after standing firm through multiple rounds of negotiation did the dealership increase the offer to $22,500 for my Outback, which had approximately 35,000 miles and no damage. That same vehicle is now listed on their website for about $29,000. Buyers can decide for themselves what that says about the negotiation process. If you choose to purchase from this dealership, be prepared. Know your numbers, verify every figure on every document, question anything that doesn't make sense, and be willing to walk away if necessary. Expect multiple rounds of back-and-forth negotiation and classic good cop/bad cop sales tactics. Unfortunately, the experience didn't improve after the sale. During delivery, my salesperson assured me that the dealership's technical advisor would help me learn the features of my new electric vehicle and assist with any questions. However, despite several attempts, she has been unable to resolve many of the issues I've encountered with the vehicle. That ongoing lack of support has only added to my frustration and has made the overall ownership experience less enjoyable than it should have been. I like the vehicle itself and hope Subaru addresses some of the software issues over time. I simply wish the buying experience had matched the quality and reputation that Subaru has built.

This has been way too long in coming…read more CJ and his team did an amazing job taking care of us. Two weeks after buying a Lexus, the heater was blowing only cold air. Bellevue Lexus determined someone had used something to plug a coolant leak which seeped into the engine and caused damage, including a cracked block. No fault of their own, CJ helped me find a new engine with significantly lower miles than the old one, and some additional parts, and had his mechanic install it and paid for the labor if I paid for the engine. He really didn't have to do that since we bought it as is, but that's their attitude there, which was GREATLY appreciated. Anyone in the south end looking for good quality people to buy a used car, go talk to CJ and his team at NW Rides!

Great place! Seriously! I was lucky enough to get CJ to show me this beautiful 2016 Subaru Impreza…read more he was awesome with showing me all the perks of the car and a great conversationalist. In fact, we were planning on being there for a while since car salesmen are usually hard to bargain with but this was quick and easy. CJ made everything go so smoothly and he was able to compromise with us on the price. I live all the way in seattle and the staff there DROVE THE CAR TO ME all the way from bremerton for free! Also he has the cutest dog in the world. definitely recommend this place. full gas tank and EVERYTHING. thanks guys!

For those customers with a lease, beware of the experience towards the last 3 months…read more You will start getting emails from various sales people, telling you that they have buyers interested in your car so to come in to talk about ending the lease early. We did and elected to just turn the car in. This was June and our lease ended in August. We were told to write a check for $275 and the lease was canceled. Imagine our surprise when we received a bill from the leasing company asking for over $700, that the car went to auction, not sold to someone else and the whatever the dealership promised along with the check was between us and them. Now we can't get the sale rep to answer us, Kaydian Fehr. We are so done with this dealership.

Totally not the place you want to buy a vehicle, they will swindle you and Side talk you and make…read moreyou sign stuff that doesn't make any sense and at the end of the day you will get screwed, they will harass you to try to buy your vehicle, even if you don't wanna sell it and I mean by harass I mean daily calls even when you tell them you don't wanna sell it they will call and keep calling. if you want any kind of help from them. It will take days and you may have to go in there to talk to them in person because they are very unhelpful. They left the hood of my jeep unlatched 2 times, purchased a vehicle from them and noticed that there was a little tiny strip missing on a rear passenger door, they refused to replace it. It was like a $40 part but they couldn't be set back $40. They sell a whole bunch of warranties you don't need...and smile Like you should thank them...

Thank you, Rabar, for a fantastic experience buying our Toyota! His communication with me was great…read moreand will definitely buy from him again when we trade or buy. Our Toyota was in the customer delivery area when we arrived and ready to go!!! Top notch service !!!

To clarify, my Advisor was fantastic -- my concern is that there was work that was conducted by…read moreHeartland Toyota where they either used subpar products or the work was not done at all. I had my brakes changed on my 4Runner at this establishment on September 2025. 5,000 miles later I show up for an oil change and it's lightly requested that I change my rear brakes as they have worn down to 6mm. Again, it was suggested by Heartland that I replace the brakes that they had already replaced 5,000 miles ago. The Advisor is great (he was merely communicating what was reported), and I'm sure the technician also accurately reported the pad thickness. So why was my pad length so low when Heartland had just replaced them 5,000 miles ago? I don't tow, don't go off-roading, and most of my driving is easy highway driving. Everything else on my inspection shows that everything with the car is fine, there is nothing with a caliper that might contribute to excessive wear. I've never even felt nor heard anything to suggest this wear. My car was also aligned and is not out of alignment. So what caused my rear brakes to wear down so quick (mind you, my front brakes stay at the same pad thickness from September 2025 to July 2026). Don't rear brakes wear at a vastly level of front brakes? Never experienced this in CO where my weekdays were spent in literal stop and go traffic and weekends were spent going up and down mountains past 10,000 feet in elevation. There, my brakes would last 2 years. At Heartland, my rear brakes got to half their pad length in just 5,000 miles. I attempted to call to further inquire about this inconsistency but was not able to get a hold of anyone. I'm currently waiting on a service manager to call (hasn't happened yet) , but also since this seems to such an anomalously absurd situation, I figured this merited the initial one star review. I'll revise if this is treated with some sense of acknowledgement or care. So the question is. What brakes did Heartland put on my car. Or did they even put new brakes on my car. I'm not some hard-driving rural cretin, my other car is a Volvo XC90 that I take into Seattle for service. Every single car of mine has gone over 250,000 miles, and I have had this car serviced at a Toyota dealership like clockwork, and I have NEVER encountered this before. This whole thing is confounding.

Agree with J. B. No…read moreprior experience with West Hills Ford, but their service department, particularly Caitlyn, was communicative throughout the recall repair process, and was able to get me a rental when I needed it most. Their shop got the job done quicker than expected, so no complaints there either.

I was interested in a Mercedes SUV on their lot and called at 9 AM to make a straightforward offer…read more I explained that I'm currently in California, that I was ready to pay for the vehicle in advance, and that I'd like to pick it up on October 11, about three weeks out. I was also clear that I needed an answer quickly, because I was considering another vehicle from a different seller. They told me they weren't sure that would be possible. Then I waited all day. Nearly seven hours later, I finally got a text (not a call) saying they couldn't take a credit card payment over the phone or accept a deposit to hold the car until October 11. So I offered to pay the full price. They replied that they don't handle delivery. I said that was fine: I'd wire the full amount and arrange shipping myself. After that I never heard from them again. They also told me they require a wet signature on all paperwork. That means no DocuSign and not even an out-of-state notary. In 2026, that's a real obstacle for any buyer who isn't local. I was offering to pay in full for a car sitting on their lot and to handle the logistics myself, and they still couldn't make it work or give me the courtesy of a reply. If you're an out-of-state buyer, or need a dealer with any flexibility or responsiveness, I'd look elsewhere.

I have toured a few of the West Hills Autoplex lots while car shopping. Every team I interacted…read morewith was polite, knowledgeable, and not pushy at all. They really know how to treat shoppers!

decent price on a 2023 sierra denali, but pushed hard on completely unneeded add ons, which are…read morejust pure profit. the finance guys mislead you to believe u need stuff like windshield coating (Permaplate)$1,499, theft protection(panel etching) $399, paint fabric leather protection (ResistAll)$1,499 They don't actually do anything additional... it's all just pure added profit. Then their extended warranty is 2x what you can buy on your own. Don't get scammed, say no to everything Carson or Robyn try to sell you. And sales manager (Ash Morshedi) are of no help either once you sign . Make sure you look close at every detail including tires Before you sign. I was soaked for an extra $15,000! Managed to get $9k canceled next day... but don't fall for their sales double speak. I learned my lesson.

David at West Hills Mazda provided excellent service…read more He was courteous and attentive.

Based on my personal experience, I have serious concerns about how workplace conduct and…read moreinvestigations were handled within the Haselwood Auto Group. In 2024-2025, I reported an incident of "many"involving a Westhills Used Car Director that I personally experienced as physically inappropriate. I notified upper management, and I provided photos of the resulting marks to upper management. To my knowledge, the incident was not formally documented with HR at the time. As of today, the director I reported remains employed. I was informed that an outside investigator was hired to review multiple workplace‑conduct concerns involving discrimination and inappropriate behavior by long‑term senior managers. I am aware that two senior managers were later terminated, one used‑car sales manager was terminated, and one sales manager resigned. A sales employee who witnessed some of the incidents I reported told me they were never asked any questions about those specific events during the investigation. Instead, they were only asked about unrelated allegations. This raised concerns for me about the thoroughness of the investigative process. HR asked me what accountability looked like from my perspective. At the time, I answered with empathy. Now, after dealing with the impact of these experiences, my feelings have changed. I believe that meaningful accountability is important for anyone affected by discrimination, inappropriate conduct, or hostile workplace behavior. If I'm being transparent, they should be F I R E D!! Period!! I recently reported to HR several incidents from 2012 that I personally experienced as sexually inappropriate. I also provided an eyewitness statement describing what I understood to have happened during those incidents. At the time, I did not file a formal complaint because I feared retaliation from both the individual involved and the company. Based on what I know today, the manager I reported is still employed. These experiences, along with other workplace‑conduct concerns I have witnessed or reported over the years, have shaped my belief that serious issues within the Haselwood Auto Group have not always been addressed in a transparent or effective way. What I have personally experienced and observed reflects what I believe to be a broader cultural problem within parts of the car business at this company.