I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

UPDATE: I had to sign documents to waive the extended warranties yet kept my GAP. These additional…read morewarranties cover basically everything normal car insurance covers except KAO charges $6,000 + $3,500 "accessories" for this. However, due to their mistake, I have to wait 6-8 weeks for $9,500 to fall off of my loan with the lender and refinance to lower my note to what it should have initially been. Additionally, I've emailed TWICE about the brake pad warnings popping up on my car when I haven't had it two weeks and my dealer warranty is still 3 months. No one has been responding, so my next move is to show up to the dealership. I will not be changing my review to add stars unless my brakes are fixed or someone compensates me for having them fixed elsewhere. Shop here at your own discretion, but heed my warning...there are far better places to go, especially if you are a woman. __________________ OP: I had an extremely long review written out, but it has since expired so I will come back to re-write this at a later date. Gist: Rayvin is great! Finance added $3,500 in charges for "accessories" (car didn't even come with a spare tire much less accessories) and United Care Care ($6,000 undisclosed) onto my contract without showing me beforehand. I had my son with me, so I was a little preoccupied, but the finance employee breezed over paperwork without disclosing line items. I got home and read through my paperwork far more thoroughly and noticed these charges. Now I am responsible for $9,500 I did not consent to and feel like they straight up f*cked me over simply because I did not have my husband with me and was distracted with my child. Predatory behavior.

We've had terrific experiences with Peninsula Subaru - maintenance of vehicles as well as car…read morepurchasing. Staff are incredibly customer service oriented, go the extra mile to listen to customer needs and professionally walk you through to resolution. In particular Sales Consultant James Dougherty and Finance D.J. Kugler were exceptional to work with recently. The company culture embraces loyalty of long term employees, high performance, customer service focus and low pressure atmosphere in sales interactions with customers. Without a doubt, we will continue to look to Peninsula Subaru for current and future car needs! Highly recommend in every way!

I recently purchased a new Subaru Trailseeker from Peninsula Subaru, and I wanted to share a few…read morelessons I learned that may help others navigate the process more confidently. The experience wasn't terrible, but there were several moments that reminded me of the old-school dealership tactics many of us hoped were a thing of the past. My biggest advice is to come prepared. Research pricing, know the value of your trade-in, and don't rely solely on what a salesperson tells you. After numerous rounds of negotiations, we finally reached what I believed was an agreement. When I carefully reviewed the purchase paperwork, I discovered that the agreed-upon sales price had not actually been reflected in the contract. During the final negotiation they switched to discussing monthly payments, but the underlying sales price calculations had not been updated. The new worksheet looked like a better deal, but in reality the sales price remained the same. When I pointed this out, I was told it was a "computer error." Whether it truly was or not, it was significant enough that I seriously considered walking away. Instead, I ended up renegotiating with the finance manager and received a lower price than what was on the paperwork, but it still wasn't what I believed we had originally agreed to. The entire experience reinforced just how important it is to read every line before signing anything. I've purchased and sold several vehicles over the past decade, and I haven't encountered this level of confusion or negotiation tactics since the late 1990s, when another dealership manipulated both the selling price and my trade-in value and ultimately had to unwind the entire transaction. The trade-in process followed a similar pattern. The initial offer was well below what I believed was fair. Only after standing firm through multiple rounds of negotiation did the dealership increase the offer to $22,500 for my Outback, which had approximately 35,000 miles and no damage. That same vehicle is now listed on their website for about $29,000. Buyers can decide for themselves what that says about the negotiation process. If you choose to purchase from this dealership, be prepared. Know your numbers, verify every figure on every document, question anything that doesn't make sense, and be willing to walk away if necessary. Expect multiple rounds of back-and-forth negotiation and classic good cop/bad cop sales tactics. Unfortunately, the experience didn't improve after the sale. During delivery, my salesperson assured me that the dealership's technical advisor would help me learn the features of my new electric vehicle and assist with any questions. However, despite several attempts, she has been unable to resolve many of the issues I've encountered with the vehicle. That ongoing lack of support has only added to my frustration and has made the overall ownership experience less enjoyable than it should have been. I like the vehicle itself and hope Subaru addresses some of the software issues over time. I simply wish the buying experience had matched the quality and reputation that Subaru has built.

This has been way too long in coming…read more CJ and his team did an amazing job taking care of us. Two weeks after buying a Lexus, the heater was blowing only cold air. Bellevue Lexus determined someone had used something to plug a coolant leak which seeped into the engine and caused damage, including a cracked block. No fault of their own, CJ helped me find a new engine with significantly lower miles than the old one, and some additional parts, and had his mechanic install it and paid for the labor if I paid for the engine. He really didn't have to do that since we bought it as is, but that's their attitude there, which was GREATLY appreciated. Anyone in the south end looking for good quality people to buy a used car, go talk to CJ and his team at NW Rides!

Great place! Seriously! I was lucky enough to get CJ to show me this beautiful 2016 Subaru Impreza…read more he was awesome with showing me all the perks of the car and a great conversationalist. In fact, we were planning on being there for a while since car salesmen are usually hard to bargain with but this was quick and easy. CJ made everything go so smoothly and he was able to compromise with us on the price. I live all the way in seattle and the staff there DROVE THE CAR TO ME all the way from bremerton for free! Also he has the cutest dog in the world. definitely recommend this place. full gas tank and EVERYTHING. thanks guys!

This Dealership has great people on their team and it carries through to Service Department!…read more Steve got me checked in and made sure to communicate if I needed to know something along the way. I got important questions answered and it was so valuable to talk with someone about my vehicle that is knowledgeable and clearly loves where he works. Thank you for a great experience.

Totally not the place you want to buy a vehicle, they will swindle you and Side talk you and make…read moreyou sign stuff that doesn't make any sense and at the end of the day you will get screwed, they will harass you to try to buy your vehicle, even if you don't wanna sell it and I mean by harass I mean daily calls even when you tell them you don't wanna sell it they will call and keep calling. if you want any kind of help from them. It will take days and you may have to go in there to talk to them in person because they are very unhelpful. They left the hood of my jeep unlatched 2 times, purchased a vehicle from them and noticed that there was a little tiny strip missing on a rear passenger door, they refused to replace it. It was like a $40 part but they couldn't be set back $40. They sell a whole bunch of warranties you don't need...and smile Like you should thank them...

Earlier this week i had a fantastic car-buying experience at Heartland Toyota Bremerton,WA all…read morebecause ofJoshua Schumacher. I had a specific budget and Josh was incredibly attentive to this. The entire experience was efficient and stress-free unlike so many car purchases. Josh is exceptionally knowledgable and professional. With this knowledge he represents Toyota at the highest level. I have already recommended him to local friends who are Toyota owners for their next car. If you are looking for an honest and genuinely helpful car purchase, go see Joshua Schumacher. The Heartland Toyota dealership is a large, pleasant and impressive experience.

To clarify, my Advisor was fantastic -- my concern is that there was work that was conducted by…read moreHeartland Toyota where they either used subpar products or the work was not done at all. I had my brakes changed on my 4Runner at this establishment on September 2025. 5,000 miles later I show up for an oil change and it's lightly requested that I change my rear brakes as they have worn down to 6mm. Again, it was suggested by Heartland that I replace the brakes that they had already replaced 5,000 miles ago. The Advisor is great (he was merely communicating what was reported), and I'm sure the technician also accurately reported the pad thickness. So why was my pad length so low when Heartland had just replaced them 5,000 miles ago? I don't tow, don't go off-roading, and most of my driving is easy highway driving. Everything else on my inspection shows that everything with the car is fine, there is nothing with a caliper that might contribute to excessive wear. I've never even felt nor heard anything to suggest this wear. My car was also aligned and is not out of alignment. So what caused my rear brakes to wear down so quick (mind you, my front brakes stay at the same pad thickness from September 2025 to July 2026). Don't rear brakes wear at a vastly level of front brakes? Never experienced this in CO where my weekdays were spent in literal stop and go traffic and weekends were spent going up and down mountains past 10,000 feet in elevation. There, my brakes would last 2 years. At Heartland, my rear brakes got to half their pad length in just 5,000 miles. I attempted to call to further inquire about this inconsistency but was not able to get a hold of anyone. I'm currently waiting on a service manager to call (hasn't happened yet) , but also since this seems to such an anomalously absurd situation, I figured this merited the initial one star review. I'll revise if this is treated with some sense of acknowledgement or care. So the question is. What brakes did Heartland put on my car. Or did they even put new brakes on my car. I'm not some hard-driving rural cretin, my other car is a Volvo XC90 that I take into Seattle for service. Every single car of mine has gone over 250,000 miles, and I have had this car serviced at a Toyota dealership like clockwork, and I have NEVER encountered this before. This whole thing is confounding.

Agree with J. B. No…read moreprior experience with West Hills Ford, but their service department, particularly Caitlyn, was communicative throughout the recall repair process, and was able to get me a rental when I needed it most. Their shop got the job done quicker than expected, so no complaints there either.

DO NOT buy from West Hills Ford. They sold me a defective…read morenew Ford Transit. When I asked for help, General Manager Clayton Crittenden refused to help and sent me to Ford. Terrible customer service. No support after the sale. I do not recommend this dealership

I have toured a few of the West Hills Autoplex lots while car shopping. Every team I interacted…read morewith was polite, knowledgeable, and not pushy at all. They really know how to treat shoppers!

decent price on a 2023 sierra denali, but pushed hard on completely unneeded add ons, which are…read morejust pure profit. the finance guys mislead you to believe u need stuff like windshield coating (Permaplate)$1,499, theft protection(panel etching) $399, paint fabric leather protection (ResistAll)$1,499 They don't actually do anything additional... it's all just pure added profit. Then their extended warranty is 2x what you can buy on your own. Don't get scammed, say no to everything Carson or Robyn try to sell you. And sales manager (Ash Morshedi) are of no help either once you sign . Make sure you look close at every detail including tires Before you sign. I was soaked for an extra $15,000! Managed to get $9k canceled next day... but don't fall for their sales double speak. I learned my lesson.

David at West Hills Mazda provided excellent service…read more He was courteous and attentive.

Better off going to https://www.southtacomamazda.com/ South Tacoma Mazda will sell you a car at…read moreinvoice with no forced add ons. Their service department is also less of a hassle to deal with. I understand trying to upsell service customers with "recommended" services, but come on. Recommended by who? Not Mazda... recommended by you of course. They legit recommended that I have the transfer case serviced for over $200 on my front wheel drive Mazda3. SURE, lets do it... just show me the transfer case first. Oh wait, it doesn't have one. Also if you try to pay in cash they'll absolutely refuse to give you any change, yet nowhere do they have it posted or tell you beforehand that exact change is required. Yet they'll charge you a service fee for using a card. What kind of idiotic policy is that? The musclehead service manager or whatever he is tried to guilt me into just donating the extra because they refused to give change. No thanks. I don't need to give you even more $ so you can make corporate donations to receive extra tax refunds using your customers' $.