Thank you, Rabar, for a fantastic experience buying our Toyota! His communication with me was great…read moreand will definitely buy from him again when we trade or buy. Our Toyota was in the customer delivery area when we arrived and ready to go!!! Top notch service !!!

Do your research Go somewhere else. Thieves. :( Zero…read morestars would be appropriate. Service horrible. The GM lies. Etc

After being told by Wilder in Port Angeles that they couldn't see my disabled and undrivable jeep…read morefor 2 months, West Hills got me in as soon as possible. Found the problem and I should have my jeep back in a day. Worth the trip!

For those customers with a lease, beware of the experience towards the last 3 months…read more You will start getting emails from various sales people, telling you that they have buyers interested in your car so to come in to talk about ending the lease early. We did and elected to just turn the car in. This was June and our lease ended in August. We were told to write a check for $275 and the lease was canceled. Imagine our surprise when we received a bill from the leasing company asking for over $700, that the car went to auction, not sold to someone else and the whatever the dealership promised along with the check was between us and them. Now we can't get the sale rep to answer us, Kaydian Fehr. We are so done with this dealership.

I went in today for an oil change and had a great experience! Alex in the Service Department was…read moreprofessional, friendly, courteous, and explained everything in detail. I was just settling in to read my book when Alex came over to tell me they were able to finish early. Nice surprise to hear the checkup revealed all was well with my car and to follow up in 5,000 miles. Yes...I'll be back!

Car dealerships have never been much fun, but West Hills Kia made the experience even more…read moremiserable than usual. Despite having a very straight forward lease calculator on their website, the money guy proposed an absolutely ridiculous payment (not to mention a ridiculous offer for our used Kia.) After several rounds of the usual tiring negotiations, he finally got around to a somewhat fair deal. After waiting some time for the document guy to receive us, we were told that papers were ready to be signed. We then entered the money guy's office, only to see a very perplexed look on the man's face. What ensued was a big problem getting their computer to generate the necessary paperwork. This state of confusion (involving three associates to work out) lasted approximately an hour. During this time, we cooled our heels by waiting outside. Finally, the computer relented, documents were generated, we signed off, and the business was finally done. All told, about four hours at their dealership. And by the way, the money guy had the personality of an anvil. Not the friendliest experience, but at least it was done. Wrong!! The next day, Mr. Charm calls to say that the documents were incorrect. He would now send new ones that we'd have to sign. Naturally, the payments went up a bit at that point. When I expressed my dissatisfaction with their overall dealings, Mr. Charm then accused me of trying to pull a fast one on him. "I think you knew there was a problem with the numbers," is what he told me. If it wouldn't have been even more trouble, I would have told him to come and pick up the damned car and to forget the whole thing. Buying a car (in the old fashioned dealership way) is never a fun thing, but why it has to be this bad, I just don't understand. Bottom line, steer way clear of these folks.

Chris Strobel was an amazing salesman. I will go back and see him when its time for an upgrade…read more Already giving out his information to friends and family. He worked a lot to make things work for my situation. I appreciate how smoothly everything went after I finally made it. Shane in financing was very quick and explained everything I needed to understand.

Very friendly staff! Go see Dawn when you're ready for your next vehicle. She is very informative…read moreand patient.

Agree with J. B. No…read moreprior experience with West Hills Ford, but their service department, particularly Caitlyn, was communicative throughout the recall repair process, and was able to get me a rental when I needed it most. Their shop got the job done quicker than expected, so no complaints there either.

I was interested in a Mercedes SUV on their lot and called at 9 AM to make a straightforward offer…read more I explained that I'm currently in California, that I was ready to pay for the vehicle in advance, and that I'd like to pick it up on October 11, about three weeks out. I was also clear that I needed an answer quickly, because I was considering another vehicle from a different seller. They told me they weren't sure that would be possible. Then I waited all day. Nearly seven hours later, I finally got a text (not a call) saying they couldn't take a credit card payment over the phone or accept a deposit to hold the car until October 11. So I offered to pay the full price. They replied that they don't handle delivery. I said that was fine: I'd wire the full amount and arrange shipping myself. After that I never heard from them again. They also told me they require a wet signature on all paperwork. That means no DocuSign and not even an out-of-state notary. In 2026, that's a real obstacle for any buyer who isn't local. I was offering to pay in full for a car sitting on their lot and to handle the logistics myself, and they still couldn't make it work or give me the courtesy of a reply. If you're an out-of-state buyer, or need a dealer with any flexibility or responsiveness, I'd look elsewhere.

Went looking for a fun summer convertible car, met with Michael D at the Honda dealer and he took…read moreme down to the Mazda dealer that's part of their dealership group. (Sales people can sell any brand under their umbrella). I took this beautiful red MX-5 on an extended test drive, came back to the dealer with the intention to make an offer. My offer was presented which was a significant discount from retail. This was a very smooth & easy transaction with none of the back and forth games, I would definitely recommend them based off this experience. Needless to say I'm very pleased with my purchase & purchase experience.

Honda West Hills made my service experience one of the best I've had at a dealership. Megan was…read morehelpful and communicative from the start. The location is really nice and has a great waiting area with refreshments while you wait for your car. They also offer a shuttle service up to 15 miles from the dealership. I felt confident with the services completed and outside of the items under warranty, the price I paid for the out of warranty items were fair.

I had to get oil change and some warranty issues resolved. I received communications via txt and…read morewhen I picked up my vehicle, she showed me future bundle options which I will consider. 5 stars Note, military discount does not apply to bundle deals only à la cart items. One negative is that the business charges 3% for a CC fee (everyone uses CC today for a variety of reasons down to identity theft). When you think of the taxes and the high costs of labor, this can be high. This is why I am debating on returning here to conduct maintenance. I may only use them to perform warranty work. 1 star as the dealership makes plenty of money that they can absorb this fee as many mom and pop stores all over do. This is the cost of doing business and you can tax write it off.

My husband and I bought a brand new Denali truck. The worst experience at a dealership. I will…read moreNEVER! ever refer Haselwood Chevrolet to anyone. Extremely disappointed, not in the truck but within the service staff. Lies deception and they like to add things to the vehicle you know upsell you....be very careful if you go here to purchase a vehicle. I stress if you have to which I would not recommend. Very disappointing staff. once you purchase the vehicle they're done with you. They don't care what happens after you drive off the lot.

I found these guys off Carfax and they have been nothing short of amazing on service. I purchased…read moremy car from out of state , Ty was who I personally worked with, hopped on multiple phone calls, over delivered on every small ask I had and made me feel as if I was buying the car in person. It was such a smooth process and honestly every other person from the other departments were top notch as well. I contacted over 15 different dealerships trying to find a specific SUV and none were as friendly, caring, or trustworthy as these guys. They deserve every 5 star review they have and this is coming from someone who's maybe written 5 reviews ever, but I feel compelled too when service is 10/10 like this. Great company. Can't recommend them enough. Ask for TY, he was the man.

I am extremely disappointed with the customer service and lack of communication. I had to call…read moremyself just to find out what was happening with my sister's vehicle--even though I'm her brother and live halfway across the country. It's unacceptable that a mother of three was left without a vehicle for 22 days because of poor communication between departments. Customers deserve timely updates, honest communication, and follow-through. Ariana, please stop making promises that can't be kept and focus on providing the level of service your customers expect and deserve. There is significant room for improvement.

I traded my 2007 Ford Taurus in for a 2012 Toyota Camry, that I saw on their website…read more Friendly staff, great prices, and a wonderful memorabilia collection in showroom offices

My daughter purchased a nice Ford Flex from Vlist. A year and 11K miles later, the rear brakes were…read moremaking a grinding noise. Although she bought the car without a warranty, we went back and told them the problem. We knew that Vlist had their repair shop service the rear brakes before they put it up for sale - and they remembered that. They called their repair shop - Hall-N-Sons - which is located next door. They sent a man to pickup the car within minutes and shortly after said a part had failed and they would honor their repair job on warranty - no charge. They had completed the brake repair with all new parts within hours, and the folks at Vlist were delighted to have helped out. The Vlist brothers are car guys- they live, breathe and collect them and they know nice cars. If you're looking for a nice car - give them a look.

I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

Run don't walk as fast as you can away from this business. Sold my son a car they knew was back and…read morethey refused to fix the problem. He has the car 13 days and it had to toll back to then 5 times. Look at legal to handle this mess. Taking advantage of a young man looking to buy his first car. Again run away from them and pass this along. ET