Take a look at the TREND in these reviews and understand that Peninsula Storage has clearly gone down hill (eg. 2009 to present). However, if for some reason you'd prefer to take your chances and rent a unit here, please consider the following: 1) They have been known to raise their rates quite dramatically and with relatively little forewarning (ex. mine more than DOUBLED within the span of just over a month's time) - FACT. 2) The gate hours are 7AM - 7PM and somewhat inconvenient compared to nearby Extra Space Storage (6AM - 10PM) and Public Storage (6AM - 9PM) facilities - FACT. 3) On several occasions, I visited the office in order to either pay my bill or raise a concern only to find the staff had left for the day... well before the stated closing time (* a point reiterated by other customers) - FACT. 4) Soon after moving in, I discovered small "debris" all over my boxes, furniture etc. (including tiny pebbles, dirt and dust). I spoke to a passing employee and he mentioned that in order to keep the driving lanes clean and free of debris(?), they "sweep" the facility by way of those backpack, gas-powered BLOWERS. This unfortunately resulted in crud being blown up and into my unit (defeating in many ways my reason for storing my valuables in the first place) - FACT. 5) Upon abruptly moving out of my unit, soon after receiving a letter detailing the above mentioned MORE THAN DOUBLING of my rent, I requested the approx. 1/2 month's remaining rent be paid back to me. The staff directed me to fill in a prorated funds request form promised to be reviewed by the manager who was off-site at the time. Several days passed and so I called to check up on the status of my request. The manager said that no such rental funds return policy exists and she couldn't fathom why her staff had even suggested that I fill in a petition form (* a document that apparently exists for no apparent reason) After a few moments of utterly useful back and forth, I ended our conversation clearly feeling as if I should have felt 'blessed' to have secured a good rate for the time that I did and it was somehow the benevolence of the management that had allowed me to pay such a good rate for as long as I did. - FACT. Though I'll be the first to admit that my experience may have been unique, and the eerily similar experiences of all the other 1 and 2 star reviewers are therefore simply an unfortunate anomaly, I'd like to suggest the following to anyone in need of a storage facility in the Mt. View, CA are: 1) Shop around! As mentioned above, there are all kinds of options nearby, including Extra Space and Public Storage (* For the record: I DO NOT work for either of these facilities nor any storage company whatsoever) 2) Look for DEAL$, including % discounts and first month's free. (* Search Google for coupon codes and try retailmenot.com etc) 3) If you MUST sign on with this facility, be sure to READ THE FINE PRINT, ask about anticipated rate increases and how much forewarning you can expect, COVER your valuables (* see 'debris' statements above), don't expect the office to be open within a 1/2 hour of closing and DON'T PAY your last month's rent if you decide to leave well before the end of the month (eg. 1st - 15th). *** Because PSC sees no need to cater to customers who are on their way out, by returning any portion of their unused rent, I'd suggest letting your last month's rent LAPSE and paying only what is due on the day you move out (eg. the prorated, daily amount X # days into the last month + a late fee). Granted this may not "fly" and you may be in for a fight, but it's certainly worth a try when faced with an increasingly unconcerned and ridiculously unresponsive organization. In my humble opinion, owning/operating a storage facility is not unlike watching paint dry or the grass grow (aka. really boring and really easy). When a company either fails to deliver the level of service you demand or has the audacity to effectively drive you out by way of a sudden, substantial increase in rent, you do what I did, you vote with your wallet and you LEAVE. read more

Low prices, friendly staff. Really all I could ask for in a storage facility. Units are alarmed which is nice. I'm confident that my items are secure here. read more

Well in legal terms this is called bait and switch... advertised prices online are "From $64.95" but what they fail to tell you is this is the first month only and then it's $159 per month after that. $159?! are you kidding me?? What a waste of time. At least the guy in the office who helped me was nice, but I'm curious if this happens frequently. Very disappointed, definitely won't go back. read more

This is our first time renting a storage unit and Teri was very helpful and very friendly. It was actually cheaper than what I saw online and when I originally called they didn't have any space for the size unit we wanted but our luck one freed up the very next day! read more

Great customer service from jennifer and elvia:) units are affordable, clean and the place is super secure.

I moved my stuff out a little while ago and I wanted to update my review. They are AWESOME!! I put my stuff in Storage as I was waiting for my new job to start. It kept getting delayed and delayed. Peninsula Storage was SO understanding and flexible. I kept extending my storage week by week. I explained my situation and they told me to relax - my stuff would be safe - and to just come by when I needed to. Also, when the day arrived for me to move out, they were so helpful to me and the movers. They made sure the mover could get in and out of the area. Lastly, if you call during work hours, they can extend your access so that you can access your storage after hours. Thank you so much!! read more

Such an easy move in! Thanks Teri and Jennifer :) Great rates and really helpful with showing us different units!

This place gets a big plus for allowing car storage within their units. Although they're not cheap. It's Mountain View, not Livermore, what do you expect really? read more

There's only one thing I don't love about Peninsula Storage - they're not 24 hours. But that is actually a positive. They don't attract the sort that come and go in the middle of the night doing weird things. Also, the management are Very helpful and friendly. All the ladies at Peninsula Storage really care about the facility And the tenants. I've had lots of questions and changed units a few times. Jennifer and Naomi have been so great, very patient and always make me feel welcome. I even managed to get my own lock jammed up last week. The lady in maintenance quickly came to my unit and undid the lock for me and even showed me how I got it stuck, and how not to again. She didn't make me feel foolish at all. Sorry I didn't get her name. Thank you ladies! read more

I agree with everyone else here - the bait and switch really pissed me off. I have (2) storage lockers at this place and my rates more than doubled last year. I would highly recommend that people look elsewhere. read more

For the 4th time in 10 days the elevator is out of order. I need to empty my unit, but can't carry all the boxes and furniture down the stairs. The person from the office came over to take a look at the elevator. She just said, "sorry for the inconvenience just use the stairs." The people in the office were so nice when I rented the unit, but that is where the costumer service ended. Giving one star only because the place is clean. read more

We rented multiple units during a remodel. In addition to the bait and switch, which we have experienced on all of our units: 1) when we moved our furniture out of one unit, our furniture was gnawed and had rat droppings. The maintenance guy we told, shrugged like it was common place. 2) There is rarely a manager on site, or anyone who can make a decision. I walked in one day to pay my bill and there were 4 staff people behind the desk - and yet no one could answer my question and referred it to the manager. 3) Repeated calls to the manager and assistant manager have gone unanswered. You can do better. Always ask to meet the manager of a storage facility - their attitude sets the tone for your experience. read more

I didn't get a reply to my email inquiry on the $39 "moves you in" statement. Seemed to me it left room for interpretation, but went down there anyway--how much more could it cost? I figure couldnt be more than other places. Wrong assumption. When I arrived on the day I had a confirmed reservation for (but she couldn't find the reservation), she told me that rate is for the first month, then it goes to $100--for the smallest unit. Wasted trip. From the other comments here, glad I didn't rent here. Also, found a place much closer at less cost, more professionally run, and with easier access. Also, to the owners, just stop with the fake reviews. You are so obvious. read more

Rented a storage unit. Great service, easy process, sales agent was excellent. Everything very clean. Highly recommend

Great place to pick up packing supplies. I've been there many times over the years. Courteous and helpful staff.

I've been a customer since 2013 and had no problems. However, the new management is much more professional - which is nice. The rate for my unit is very competitive with other storage places. read more

We rented a small storage unit this week and were very happy with the signup procedure. The staff were all friendly, professional and welcoming, offering good, clear information as well as coffee and water in the office. The storage area is clean and well lighted. When we brought our items to store the next day, we appreciated the free help that was offered to us to bring items to our unit which is in an upstairs locker. There is an elevator and carts to carry items. read more

Very clean, organized, professionally run storage. It is secure and decently priced. It is in a nice neighborhood which is a bonus attribute. The staff is very helpful too. So this is a 5 star for me. read more

They doubled their rates and lowered the level of service. Didn't get changes on the account correct even when they were made in person with office staff. Changed the lock on my unit without informing me, telling me I should have gotten a letter about a fire inspection. They never sent any letter. Stay away from here. read more

still great price, service, people, clean, easy access - can't beat it.

I thought this place was the best and the prices very good after getting prices from other storage places in the area but now they are increasing my units $180 more per month each saying "the promotional rate ended". Ouch!! I moved out of a larger unit which was the same price I will be paying for a smaller one now. I've checked around and I can get a cheaper price and no increases or surprises! I love this place and David and Roni were the best, honest and helpful. The one thing I can say is it's very clean and the front desk staff is nice but prices are very misleading!!! I use to recommend them to everybody but have had so many complaints I can't recommend them anymore. Sad because I would have rated them 5 stars before!!!! read more

I just started storing some of my items here, and I have got to say that hands-down, this is the nicest storage facility I've ever been to. Units are nice and clean, with well-lit (non-creepy) hallways. Each unit has its own alarm system which can be deactivated upon entering the facility. Not too shabby. The thing that sold me the most on this place is the amazing customer service - friendly, attentive and courteous! read more

I had a very pleasant experience while storing my possessions there from May -Oct. 2010. The staff was always helpful & professional, the place is clean & well-maintained, & the security was excellent. The rate was competitive & they offered me a larger unit for the smaller unit price when I showed them a competitor's rate, even though I preferred Peninsula's easy access to the units. The rate was set to increase after some time, but the costs were clearly stated. I kept the unit for 6 months, so it didn't affect me. I am guessing one could negotiate a deal regarding the rate. This location was very convenient for me. It was recommended by a friend because they had such a good experience & I am now able to recommend it as well. read more

This property is beautiful! The managers were extremely helpful and super sweet. Everything was so new and clean! The security at this facility is top notch. I feel the money I am paying is definetly worth the feeling of knowing my "stuff" is safe and secure! read more

Great storage facility, fair prices, super safe and clean. Yelp is a joke though; I wrote a review before and they took it off because I voiced my opinion about Yelp being a pathetic review format. That will not change and YELP SUCKS! read more

We have never used a storage facility before and searching around for one in our area seemed like a daunting task. But, we quickly narrowed it down to Peninsula Storage Center on Leghorn Street in Mountain View and we are very glad we did. First, the facility is close to us and thus very convenient along with being in a nice, safe area. We were very impressed upon checking in on their rates as Naomi provided us with all the information we needed. We received the first 3 months at 50 percent off for a 10x10 unit. We checked around and there is no better deal. Naomi and the rest of the staff are very friendly and the facility is very clean. We are extremely happy with our decision. We bought a strong lock from them (customers get a discount) and there are plenty of packing materials there, also discounted for customers. While some other reviews complained about the four holidays, during which the office is closed, there is plenty of time to move things into your unit and/or contact anyone in the office. We highly recommend this place. You can rent on a month-to-month basis, with many units being drive-up. You don't have to take your boxes inside unless you want to -- a nice option. Getting in and out is very convenient. We like this place a lot. read more