I've been bringing my cutie pie to this grooming establishment for over a year now, and…read moreunfortunately each visit seems to come with an attempt to upsell additional services. Almost every appointment includes recommendations for add-ons like deshedding shampoo, which increases the overall cost. Today's visit was especially disappointing. I was told for the first time my dog has dry skin and they proceeded to point it out, though it wasn't clear what solution they were leading into--possibly another added service or product recommendation. Then I was told my dog had "a lot of matting" underneath her undercoat. They showed me the area, and honestly, it did not appear severely matted at all--nothing noticeably different from what she's had during previous grooming appointments with them. The owner continued explaining they weren't sure how long brushing would take before shampooing and because of that there "may" be an additional $25 charge. The uncertainty around the pricing was frustrating. I came in expecting a simple shampoo and haircut, but was quoted $115 with the possibility of additional charges depending on brushing time. The owner even suggested I take my dog home, brush her myself, and bring her back--which I found surprising. On top of that, I was told pickup wouldn't be for another 4 hours. To me, that feels excessive and seems tied to taking on too many dogs at once. If my dog is already staying for that amount of time, I struggle to understand why there may still be extra charges added. What's most disappointing is the amount of surprise fees and added services, especially as a long-time loyal customer. Every pet owner I've spoken with--many with the same breed--typically spends around $60-$70 for grooming. Also during our conversation another customer came in and waited with his dog , when clearly on their door it says one customer in store at a time . The owner should have made that clear as I felt uncomfortable all while another customer stands there listening in. Upon my arrival, there was another customer there with his dog and I patiently waited outside Needless to say, just be aware that during visits, additional services may be recommended that can significantly increase your final bill. -- A disappointed loyal customer

UPDATE: As of 2023-2024 they no longer take in business for just dog/cat nail clipping / filing can…read moreonly be done in conjunction with grooming.

1: The changes I had…read morerecommended to the owner to be posted are being implemented. Thank you for taking care of this.

We had a lovely experience! Natalia was early, came to our door and met us and the dogs. Engaged…read morewith them and made sure to clearly ask questions to do what we wanted. The dogs looked great after! Weren't stressed at all. We had a great experience and look forward to our next mobile session.

Always makes my Lucy look adorable. They have Reasonable prices. No issues. Quick service. Lucy…read morenever complains. Always comes home with a smile. Definitely recommend.

My pup's usual groomer left the area & I wasn't sure where to go. Found this spot which I had to…read morewait for, but I figured, they must be good if there's a wait. Turns out I was right. What a lovely spot, with lovely people. My pup still smells good two weeks later. Very reasonably priced. Thank you!!

It was so amazing they treating my furr baby so good . Friendly , affordable, and convenientread more

Great customer service over the phone and in person. They did an excellent job with our 100 pound…read moreBernese. (Not an easy job) also very great rates compared to others in the area. We will be back!

I first met Erica in 2015 when I started working with her as a bather. I already had a little…read moreexperience in the pet care industry, but I had no idea that meeting her would completely change the course of my life and career. From day one, Erica welcomed me with open arms. She believed in me, encouraged me, and was always willing to share her knowledge. Through her academy, I completed a 500-hour grooming course that became the foundation of everything I know today. Erica taught me far more than just grooming techniques. She taught me about dog breeds, coat types, breed-specific haircuts, proper hygiene procedures, skin and coat care, hydration treatments, nail trimming, ear cleaning, and even how to safely perform anal gland expression. Every lesson was taught with incredible patience, attention to detail, and genuine care. What truly sets Erica apart is the way she teaches people to understand animals. She taught me how to read a dog's body language, recognize their fears and anxieties, help them feel safe, and handle them with kindness, respect, and compassion. She always emphasized that grooming is not just about appearance--it's about building trust and creating a positive experience for each pet. Today, I am a professional groomer and proud owner of my own business, and I can honestly say that none of this would have been possible without Erica's guidance, mentorship, and constant encouragement. She helped me discover my passion and my purpose in life. Working with animals is something I truly love, and I am forever grateful that she played such an important role in that journey. In all my years working in this industry, I have never met anyone who cares for animals the way Erika does. Her dedication, knowledge, patience, and love for every pet she works with are truly exceptional. She is not only an amazing professional but also an incredible mentor and human being. Thank you, Erica , for believing in me, teaching me, and inspiring me to become the groomer and business owner I am today. I will always be grateful for everything you have done for me and for so many animals. Highly recommended!

We love it here because I know my dog Taina is in good hands. They show her kindness and lots of…read morelove. At the end of the day as a dog owner that is what gives me peace of mind. When I leave Taina I feel comfortable and grateful that she is in good hands. Plus she looks fabulous when I pick her up. Elizabeth Taina

The folks at Chilltown are very professional and listen to your questions and requests. My two…read moreMaine Coons look amazing!! We already booked our third appointment!

Excellent groomers! My dog came back looking her best. Nice calm environment for grooming....very…read moreclean also. Prices are very fair and they accommodated my senior girl very nicely. Highly recommend. We also took our two cats there for grooming...again an excellent job. Highly recommend. All three returned very calm and peaceful.

This was my first experience with a dog groomer and I was slightly terrified in the beginning. Our…read moredog spent 6 months in a shelter before we adopted her and despite our best efforts to get her cleaned up on our own, we knew a real pro had to take care of her. Luckily we found Monika and she was able to accomodate us on just a day's notice. When I first walked in I was greeted by the staff and explained what we needed done. Then I handed the dog over and waited for their call to pick her up. Just 2 hours later she was ready. Monika and her team did a fantastic job. I requested a deshedding service if they thought it was needed and they said it wasn't. I appreciated the honesty. If there was one thing I would have liked, it would be a better communication of pricing ahead of time. The website didn't list the pricing, and it wasn't communicated at drop off. Price was fair, just it would be good to know ahead of time.

We have 4 dogs so grooming and nail cutting is a hassle. I bring my 2 Chihuahua's here to get their…read morenails cut at least once a month. They always take us as a walk in for nail clipping. We also come in for grooming for them and the others and always by appointment. The staff is nice and they always do a great job. They even put a bandana on the dogs and some doggie cologne when they leave. Great local groomer.

I brought my golden doodle here for the first time today. As he is mainly a standard poodle he is…read morevery large and his fur poodle-like fur is very hard to manage. Bryant did a fantastic job getting him clean and cut and he looks beautiful. Mariyln was very accommodating and just plain nice! I would recommend Rovers Makeovers to everyone!

Today i had an awful experience at this business. I've taken my 2 dogs here a few times. Each time…read moremore of a wait time to have the dogs ready to leave. ive waited as long as 5 hours for the 2 dogs.I had 10am appointment which the owner was late to arrive. I had told him while making apointment i needed them done as soon as possible today. We went inside and he told me ive been nothing but nasty everytime i was there. And he told me this would be the last time he'd take my dogs. When explaining the whole time the reason for it always taking so long is because he has an 18 month old. Not for nothing but that is not my problem.And running a business with a child there to me seems wrong especially when all he does is blame the 18 month old for the all the delay. So everytime I took my dogs i thought i was helping his family with my business. I honestly dont know why i kept going back. ive never been told by anyone in my 66 years on this earth that i will take you today but this will be the last time. i dont appreciate being talked down to by the owner. ive already made an appointment for my dogs elsewhere. I WILL NEVER GO TO THIS BUSINESS AGAIN AND I DEFINITELY WONT RECOMMEND ANYONE I KNOW TO PATRONIZE THIS ESTABLISHMENT!!! VERY VERY UNHAPPY AND DISSATISFIED CUSTOMER!!!!

The business is brand new I believe they opened mid-November 2024…read more I called ahead to see if they cut and file my pet's nails (since some groomers won't just do that unless there's bath/fur cutting involved) my pet has short fur so the only maintenance outside the home is his nails which grow fast. The business owners are a couple and were very nice and attentive to my pet. We also received some homemade peanut butter treats which he (my dog) loved! They are soft and crunchy. They also sell some dog birthday cakes and treats. For nail cutting/clipping and filing the cost is $10. I suggest tipping for their services. Will be back. Just call ahead to check their availability.

Razor burn on chest..which was Found when we got home…read more Grooming Was nice BUT charge was outrageous $80....if I come back in 6wks it will be $55..... i have asked around town and The consensus is the $80 extreme For a small dog.

Sandra greets her human customers the same way she greets her four legged humans, with happiness…read moreand a beautiful smile! She has always given our two doggies Benji & Ruby, the best service and treatment. The doggies are happy to see her as we are, and they look like AKC show dogs when she is finished with them. Sandra always gives us a report when we go to pick then ups, such as if she noticed something that may need Vet attention as well as how our two doggies were during the grooming process. Sandra provides detailed attention to our two companions. We have previously tried other groomers before we found Sandra. As we said she is a caring gentle detailed groomer. We are very pleased with her service.

Several people I know who take meticulous care of their dogs have had bad experiences with My Loyal…read morePup. On more than one occasion, the shop was closed on the day of their scheduled appointment, with only excuses afterward. Even worse, they have been known to shave dogs without the owner's approval, which is completely unacceptable. They also charge $100 or more and insist on cash only, which feels unprofessional and questionable. I've had multiple warnings from other dog owners not to go there -- and now I understand why. The name "My Loyal Pup" is misleading. If you love your dog, stay away from this place