We purchased a pair of outdoor chaise lounge chairs from Pelican in Whitehouse, New Jersey. The salespeople were extremely good at finding exactly what we needed, at a good price. The selection was very large. read more

Took my kids snowboarding for the first time this year and rented our equipment here twice. Unfortunately, second rental didn't turn out well for my oldest son. He couldn't make it for the fitting but the store said they have his info. from the previous rental so I just provided with the receipt. They gave him the same size but different boots. The first hour it started bothering his ankles and sat out and didn't want to go back. It turned out, the binding strap was worn out and would not stay tight. Binding strap would loosen with any pressure from the boot. That's a major safety issue. So I ended up renting again at the resort. I told the store about it when I returned them but they didn't do anything about it. Lessons learned from my end. I thought the store would comp me for it since the boots weren't used but I got nothing. read more

One of the worst customer service experiences I have had. Based on my experience, I would avoid Pelican Shops and sales representative Ken Hollingworth at all costs. I placed a deposit on an above-ground pool through Ken Hollingworth at Pelican Shops in Whitehouse, NJ, after being told that I could request a refund within 90 days if I changed my mind. I later decided to cancel the purchase and requested that my deposit be refunded within the 90-day window which is also written on the receipt I received. Since then, I have made three written requests to cancel the order and receive my refund, to both Ken Hollingworth and customer service. I have been ignored all times and did not receive the follow-through or resolution I expected. In my experience, Ken did not follow through on what he said he would do, did not properly respond to my cancellation requests, and left me feeling misled during the purchase process. Pelican's customer service lack of response has made the situation even worse. I strongly caution anyone considering doing business with Pelican and Ken to be extremely careful especially if you are putting a deposit down on a pool. Based on my personal experience with Ken Hollingworth, I would avoid working with him completely. I will not return to Pelican, and I am still requesting that they cancel my order and refund my deposit immediately. read more

Amazon is for chumps. Pelican is the gold standard. It was my own childhood ski shop and now serves my family for seasonal rentals and the occasional action sport whim. The place where our ski and snowboard season always starts, gear tuned, rented in a relaxed vibe instead of mountain chaos. This season I bought an Obermeyer ski jacket for my husband as a holiday gift. The man who helped me has been working there since I started skiing in the 1980s. That kind of local loyalty is rare. His advice was thoughtful, unhurried, and focused on making sure I was happy with my decision. My husband loves it. Products are solid and well curated. Service sets Pelican apart. Knowledgeable, patient, and genuinely invested in getting it right. This is the kind of shop that has a legacy and understands its customers. Shops like Pelican are part of the fabric of a community. They are where families return year after year, where kids grow up skiing, and where experience is passed along quietly and consistently. You leave better prepared, better supported, and excited for the season ahead. Grateful this place is still here and still doing it right. read more

Jose was very helpful. We are very happy with the quality of the furniture. We will certainly purchase from Pelican again. read more

Pelican Shops - Sofa, love seat, swivel chair, coffee table, end table and pillows. - Outdoor Gear Near Me - Whitehouse, New Jersey

We have bought 2 pools in the past and now our hottub from Pelican. The sales and customer service team are always very helpful. Sonny and the delivery team were great. Came out multiple times to make sure we understood how to use it and had what we needed. We absolutely love our hottub and wish we would have made the investment years ago! Definitely recommend Pelican for your spa or pool needs. read more

Pelican Shops - Our awesome Tropics Seas Spa Rio hottub! - Outdoor Gear Near Me - Whitehouse, New Jersey

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Good to see them rebound after Covid as it's a real friendly place. We use them for renting Skis and finally decided to buy a pair to own with boots and bindings. Jose helped me out with selection and it was a fairly smooth experience. The gear and clothing section has good brand name items, however, be prepared to spend some real dough. Rental area was congested but the have expanded this year and the customer flow is much improved. Loved their "dumb waiter" type "freight" elevator to get equipment up from the ground level. read more

Pelican Shops - Happy winter time - Outdoor Gear Near Me - Whitehouse, New Jersey

Overpriced and n customer service. I had a problem with my spa and called them for assistance. They came out twice and charged me both times for the visit and told me there was nothing wrong with the Spa. When I finally was able to verify the leak and show them evidence of the leak, they tried to blame ion my Pool company. Then They offered to bring the spa into their location for a total of $750 before they even touched it, with more charges necessary to fix the actual leak. only when I threatened to sue them did they agree to take off the first two visits where they told me there was nothing wrong with the spa. This place is a complete rip off do not buy a spa from pelican!! read more

I purchased a pool cleaner online from Pelican Shops (PS). It was the MAYTRONICS DOLPHIN M400 ROBOTIC POOL CLEANER. I liked reading all of their information on comparing pool cleaners on YouTube. They were also very informative when I called them as well. While the pool cleaner is heavy as hell when removing it from the pool, it does a great job. I would recommend this pool cleaner to others as long as you can bend down and pull it out of the water. I'm guessing it would weigh around 40 pounds when pulling it out at first (maybe a little less). I purchased it from PS because they were the most competitive and because of the warranty program they offer. I love the cleaner and I have had no problems with it, so I cannot tell you how good PS is to work with if you have an issue. Some people have complained about their restocking fees. So just be aware that you might have a different experience if you try to return it. However, my experience with both the pool cleaner and Pelican Shops has been excellent. A++ read more

We were looking to purchase outdoor stools for our house down the shore. Joe was incredibly helpful, showing us different pieces in the Pollywood line. We left with a quote that included delivery to the shore which was very reasonable including assembly. When they delivered they set everything up and it looked great. There is a reason that businesses like Pelican have been around so long! read more

Pelican Shops - Outdoor Gear Near Me - Whitehouse, New Jersey

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Purchased a new hot tub from Pelican in December. Easy from start to finish. Delivery and install was seamless. They are always available to answer questions and help after set up as well. Highly recommended! read more

Pelican Shops - Outdoor Gear Near Me - Whitehouse, New Jersey

Bought a Cal spa from them 2 years ago. Delivery went well. Had a leak after less than 1 year at the filter housing so still warrantied. It was repaired with epoxy. Now a year later it is leaking at the filter housing again and of course now they want to charge to fix it again. If they had replaced it the first time I wouldn't have another leak. I won't even go into the fact that a year old spa shouldn't have been leaking to begin with. Buy from a store that stands behind their products and their service. read more

we visited the shop twice to choose outdoor furniture for our home. Mindy was friendly and helpful, providing guidance on ordering timeframes , furniture size and color choices and delivery. We ultimately went with Polywood and are so happy that we did. it looks fabulous, is comfortable and easy to clean. Our furniture delivery was coordinated just as the staff said it would be - they called when the furniture reached the shop to coordinate a date , and the day before we received a morning or afternoon time window. The delivery team was quick, efficient and friendly. I absolutely would shop at Pelican again for our pool, grill and outdoor needs! read more

Pelican Shops - Polywood dining table and seating for 6. Two chairs with arms and four chairs armless. - Outdoor Gear Near Me - Whitehouse, New Jersey

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I always have a great experience there. Everyone who works here truly cares about the customers and does their best to make sure you leave happy and with what you want. I have been to the rental shop many times and the guys working there are amazing. Always helpful, caring snd go the extra step to make sure you get your rentals in a timely manner. Walking into a place and getting a smile is always nice. Leaving with a smile is even nicer. read more

I want to give a big shout out to Ken for selling us our hot tub. He was very thorough. We asked a lot of questions and he answered all of them. When they came out to deliver the hot tub, they were very professional on time went over everything with us. I would highly recommend them . read more

Pelican Shops - Hot tub. - Outdoor Gear Near Me - Whitehouse, New Jersey

I can't recommend enough that if you're not constantly using the patio, garden or deck space off your home, that you RUN to Pelican Shops and get yourself a new set of patio furniture. They have tons of selection for all budgets (I didn't want to buy something from Wayfair, etc. that I hadn't sat in or that came with all kinds of funky lower quality issues). Jose helped me find the perfect set and we were able to make it fit my budget. They delivered it to my home and placed the pieces where I asked, very professional and nice guys. I now drink my morning tea and evening martini on my new patio EVERY SINGLE MORNING AND EVENING. It has literally changed the way I live my life. I am a very happy camper! Thank you Jose! Additionally, I was there last winter shopping for a last minute ski trip to Wyoming and picked up a helmet, gloves, pants, goggles, etc....they had everything I needed. The big plus was the wide range of sizes and MASSIVE selection (I'm 5'9" and a size 20-thank you very much Obermeyer!). read more

Pelican Shops - Swivel Rocker, Coffee Table and Loveseat - Outdoor Gear Near Me - Whitehouse, New Jersey

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I LOVE this store. More specifically, the people that work here. I've never met a more knowledgeable group of people. My friends and I have been to many different stores where the workers just try to sell you the most expensive items. Here, the employees take their time to measure you, get to know you as a (in our case) skier/snowboarder, figure out the way you ride, what you're looking for, and what will work best for you. My boyfriend and his family have been coming to Jose for years and he's never steered him wrong. Jose is so personable and educated about all of the products and equipment in the store. He'll never try to sell you something just to make a sale. He's absolutely awesome and I'd drive an hour for his help and expertise any day over any other place. read more

Pelican Shops - Outdoor Gear Near Me - Whitehouse, New Jersey

Purchased a $6400 pool in January 2021. They hand you a list of suggested installers, to which none call you back. So we call to cancel the pool order. Amazingly we get a pool installer to call us back that day. Pool gets installed but now the electrician can't do the electrical due to the installer not obtaining the permit he said he obtained. The pool itself won't prime when turned on. With 3 phone calls to pelican pools. read more

I needed to replace my old spa. The salesman was very helpful and knowledgeable. The installed my new one and removed the old. Unfortunately the manufactured shipped with a faulty board. Pelican repaired very quickly and got me back up and running read more

I have been a customer of pelican for over 30 year. Ski equipment, pool supplies and just purchased a new spa. wonderful, warm and expert service. There prices are always great!! always recommend to all my friends Bob weinman read more

I purchased a spa here in 2023. The sales team was knowledgeable, available, and attentive, making the process very simple and turnkey. After the spa was delivered, staff came out to walk me through and give me a 101 on maintenance and upkeep. Would absolutely reccomend. read more

We had a wonderful experience shopping for our fire pit furniture at Pelican. The prices were competitive, the service with Mindy (and others) professional, and the product much to our liking and excellent quality We would highly recommend shopping here. read more

Can I give less than one star? Waited two weeks for a service call and the technician never showed and didn't bother to call. When I contacted the store the next day, I was told the technician "didn't want to work on my spa". What kind of BS is this? An employee is paid to do a job, and does not have the authority to decide if he want to do it. Manager agreed that he would be paid for the job and the travel time. Unfortunately, the manager didn't have the strength to enforce it. I've dealt with another Pelican store in the past with no problems. This store must be staffed with prima donnas. Beware if you buy anything from them that might require service - apparently it's at the discretion of the employees. This store has a number of 5-star reviews from people who seem to like it ("purchased 2 large umbrellas") and a number of one star reviews - and now I know why. Avoid these people at all costs. read more

I literally hate writing bad reviews but my husband just came home so frustrated and angry at the poor service he just received. There was a tent sale and my husband proactively called to see if it was still going on and the woman said yes. My husband drove 20 minutes for them to say there was no point in my husband being there. Instead of doing anything to accommodate him and apologize for any miscommunication, my husband left frustrated with the lack of customer service. I work in the service industry so this just frustrates me when businesses lack professional service and try to accommodate their customers. We will now go to another ski shop. read more

I really like my hot tub but the customer service person, Andrew is very rude. I understand he is the owners brother which is why no one responds when customers complain. The install guys on my hot tub, very nice. Salesman was OK but he promised us a $500 store credit and then when we went to use it now they can't find any record of it. The service tech is very nice but it took 3 visits to close our hot tub for the winter b/c they had our tub listed as the wrong size (so couldn't do the service b/c he had wrong supplies), then didn't bring enough of the correct supplies, then, Finally, got the job done. It's pulling teeth to work with them. Be warned. And of course, then you get Andrew... read more

Pelican Shops - Outdoor Gear Near Me - Whitehouse, New Jersey

Purchased two hot tubs from Andrew over the years and the service was spectacular. Highly recommend.

Our experience at Pelican was excellent. Joe and the rest of the staff in the store were very friendly, and very helpful in picking out the right Polywood outdoor furniture. They kept us informed as to when the furniture would arrive at their shop, scheduled the delivery at our convenience, and were quick and clean with that delivery. All in all we could not have had a better experience. read more

we bought our first hot tub from here. Andrew S. was helpful and not at all pushy. He was honest and knowledgeable about all the products and answered all our questions easily. Staff seem friendly too. We would recommend shopping here! read more

Pelican rocks! Jose is the Man! Great selections - summer and winter needs. Courteous and knowledgeable service with super fast delivery. Reasonable prices. Any issues, they take care of it asap. We go here first for all our patio and skiing needs! read more

After ONLY one visit a knowledgeable retail consultant advised me on what to use and how to use the different chemicals. Thank Based on his knowledge I had my pool in crystal clear conditions almost immediately and right in time for mdw! THANKS!! read more

Pelican Shops - Results!!! - Outdoor Gear Near Me - Whitehouse, New Jersey

I have been a customer and fan of Pelican Ski shop for over 30 years! They have a great selection of ski and pool gear. But what I really appreciate is the personal relationship they have with their customers. A few weeks ago, we were looking at some deck furniture. Jose came out to help and was genuinely happy to see my wife and I, calling us by name! All the staff are eager to help and provide guidance. I have never felt pressure to buy. Their focus is advice and guidance. I love this place! read more

The staff at Pelican was helpful in the purchase of our swim spa. We visited several times to compare and contrast different options, and the staff was always happy to answer our questions. They were able to recommend an electrician to us, and a few days after we had the permit and electric work done, the spa was delivered and efficiently moved into place. We appreciated that the spa came with a starter set of chemicals and steps. read more

Pelican Shops - Outdoor Gear Near Me - Whitehouse, New Jersey

Had an amazing experience at Pelican. I was greeted with pure enthusiasm and was swiftly moved to the next room to begin my family's rental of 6 children along with me and my husband, totaling to 8 rentals! Bobby, Sydney, and Alex were all knowledgeable and helpful during the rental process! Will definitely come back. Thank you pelican and management! read more

We were looking for sling chairs to match our patio table. Marie listened to what we needed and showed us many choices that fit our specifications. She is very experienced and is extremely knowledgeable about all brands. She gave us many tips as to what would best suit our needs. We are very happy with our selection and believe the price was reasonable especially for the quality of the chairs. We had looked elsewhere but we are glad we stopped at Pelican to see Marie! read more

Mindy was fantastic in assisting me with my entire backyard setup. This ranged from tables, to adirondack chairs, to dining sets to umbrellas. The furniture is top quality and Mindy and the staff were very helpful in recommending furniture that fit within the dimensions of my yard. We highly recommend Pelican Shops in Whitehouse. read more

I have been going to Pelican since I was about 10 years old back in the 80s. I love the fact that the place has been frozen in time. What I find concerning is the lack of engagement of the current employees. Most of them seem angry with a low morale. They ignore the customers, work at a slow pace and even seem indignant about doing tasks such as retrieving skis for pickup. While I patiently waited for my skis I noticed a sign saying to be nice to the employees that show up. Come on... That's a little overused and not an excuse for poor customer service. They seemed to be adequately staffed. I even overheard an employee state that he had to go to training for skis he will never sell. I suspect there is a lack of management structure. I doubt the employees are given any meaningful incentives or discipline when necessary. Pelican is located in a very affluent area and probably will be able to get away with their marginal operation. I am sad to say, that I won't be coming back. read more

Purchasing big ticket items is never easy because there are so many choices and of course the price, but with the help of Kenh@pelicanshops.com we left the store very excited! The key takeaway is the ease and knowledge from beginning to end. We can't wait for our Cal spa read more

Today was my first visit to what seemed like a wonderful pool store. Itt came highly recommend but I just did not find a reasonably priced lounge chair. It was ok and I understood but I did not feel the service was kind. The gentleman was quite abrupt and almost laughed at us because we miss understood the price. I am recovering from cancer so my eye sight sometimes is not the best. The point is no matter what I wanted to spend a dollar or thousands I should be treated with respect. I was actually laughed at by the salesman and he seemed argumentative. I will not ever go back and I do not recommend anyone such a bad experience. read more

I would have selected 0 stars yet that wasn't an option. If you want a spa - don't go to Pelicans because you will never get it. And you will never get any reliable status on your order. Don't spend your hard earned money at this establishment - this is my plan from now on. read more

Couldn't give less than one star, tried to get a hot tub and was dealing with the manager who told us if we went with one of two colors we would be able to get it by June 30th then was told July 20th then they end of July. August 1st after not hearing anything I went to the store only to have the manager continue to be rude and when I said I didn't like to have to stop in to find out what was going on with our order, that is when he told me that he didn't like me coming in either. This is a great example of poor management and customer service. Will never stop here again. read more