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    Ask the Community - Hydroscape Pools

    Ergeon

    Ergeon

    2.0
    (13 reviews)

    They were very nice and the price was reasonable. Unfortunately they could not proceed because one…read morething I needed counts as a safety railing and needs to be approved. So I can't speak to the quality of the work. It seems like they should have realized that earlier!

    Piss poor service and work! We contacted Lowe's for a fence install, they use Ergeon in…read morePhiladelphia for their installs. We called Ergeon and had a video call scheduled. They never called. 40+ mins later we got an email saying it was cancelled. We tried to call them a few days later and were told nobody was available to take a call by a lady who answered the phone. We then received a call almost a week later from them apologizing and made another phone appt. It went through and we set up a time for an installer to come out and take more measurements. We received an email from Lowe's with a different time so tried to contact Ergeon. We tried to call, no return call, messaged them 3 separate times over two weeks with no answer. Finally a guy responded and said he would contact us in about an hr. No call. We finally contacted Lowe's and they contacted Ergeon who finally called us. The guy who called was rude saying well I was dealing with other customers. We told him all we asked was for a confirmation time since we received conflicting info and all someone had to do was send us a 10 second text confirmation the time. The installer came and was nice but he was from another co that Ergeon hired, Innovation Fence. The fence finally got installed, we were charged $350 to remove some dirt, but everything looked ok. About a week later we had some wind, nothing crazy, and a whole section of the fence blew apart and two of the caps were also blown off. Innovation came out and fixed the section, which he cut too short and he didn't notch. A few days later, another pole cap was gone. Then again, there were 3 caps blown off. We are running around to our neighbors like morons asking if they have our fence caps in their yards. We ended up having to buy several online and using silicone to hold them all on because we couldn't get anyone to respond to calls until days and days later. This is what we the customers had to go through less than 3 weeks after having a $15,000+ fence installed through Lowe's, Ergeon, Innovation Fence, and some other guy Innovation hired to dig holes!

    Hydroscape Pools - poolservice - Updated June 2026

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