Jim has been taking care of my pool before I purchased my home and while I've owned it. Nothing…read morebut great things to say about the overall service and fair pricing. I'd highly recommend if you're in search of a great pool company.

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

Beware. Beware Beware. They do not stand by their work or the products they sell. The day after…read morefilling our brand new pool the walls came out of the bottom track. They refused to fix it and blamed it on our yard. they came out 3 times once denting the wall then told us to just throw rocks around it. We now have to pay a new contractor to take the take it down and rebuild it correctly. Very confrontational when you question them. But nice when they take your hard earned money. I have attached photos this happened on all sides of the pool

After incurring damage to r pool due to a windstorm, we needed to find someone to help us replace…read morethe liner. No one wanted to work on the brand of pool we own including the person the pool manufacturer suggests who said he would and ghosted us. Thank goodness I was given Dave's name thru a Facebook sight. Within a few hours of me contacting him, he returned my call and was very willing to help. He completed the job within a few weeks, was there when he said he would b and he and his staff were extremely helpful and courteous thruout the entire project. Dave cares about his customers and the quality of his work and it shows. Great service, great product! I highly recommend Daves company Above Water Pools in Levittown and I wouldn't hesitate to call him again for any of r pool needs. Can't wait to use r pool next year! Thank u!

We hired Montano Tile & Coping to do some renovations to our pool stone coping and sunroom slate…read morefloor. We are very pleased with their work! They are very easy to work with! The scheduling was quick and the work was completed in a timely manner. The workmanship was excellent..

I am writing to express my thanks for the fantastic work that Montano Tile and Coping accomplished…read morein renovating my 48 year old in-ground pool. Dealing with your office and your crew was a pleasure. Everyone was courteous and when work was finished for the day my property was left in perfect condition. It was a pleasure to have you work at my property. Thank you again Montano Tile & Coping Pool Renovations for a beautiful pool renovation. Bernadette (Wyndmoor, PA)

Arista built our inground pool and hot tub with a rock waterfall in 2007. I felt comfortable going…read morewith them because of the lifetime structural guarantee on the pool, the skimmers, the pipes, etc. In 2012 we found cracks going straight down the inside of the pool wall below each skimmer. Arista said the rock waterfall was not properly supported so they added additional support and patched the cracks. The patches looked terrible- and it was a 5-year old pool- but they refused to replaster, assuring me it would blend in over the years. Well, it hasn't. last summer our pool started losing a lot of water, so after a lot of back-and-forth our American league detection here and found out that deep end skimmer was cracked in several places. Arista patched the skimmer with epoxy at no charge - all the while saying it wasn't covered under the warranty- but said that was just a temporary fix and we needed a new skimmer. It's clearly in our contract that skimmers are part of the lifetime structural warranty but Arista refused to replace them saying it wasn't related to the cracks issue from 2012 or anything they were responsible for. So let the buyer beware.

Mike and his crew made our saltwater pool in 2015. Best customer service you will ever get!!!!…read moreThey did our pool while we were in Hawaii for my brother passing. Tough time for our family. We never had to worry about our home or pool construction. Pool was expensive but you get what you pay for. I recommend them highly!!!!! You will be happy with the results. I only use them to get work done or get ahold of warranting department. We have the latest pool slide that is the hit of the Party. We will be building another pool in the second home on the property. We will wait patiently while they are ver busy. Like I said what we spent .... worth every !

Paul the pool guy came out to our pool on a very short notice. Not only did we have a pool cover…read moredisaster that Paul magically fixed (still can't thank him enough), he then go on to getting our water back to the correct Ph level. As new pool owners we really appreciate him helping us survive our first winter. Paul the pool guy was also more than profesional and courteous, he answered all of our questions and was there step for step with us. We highly recommend him to anybody and everybody!!!

I wish I could give 6 Starts!!!…read more Wow our motor started making loud noises yesterday. My husband called Nichols Pool Service and the lady said they could come out today. Ryan came out he is super polite and had it up and running in 10-15 minutes and it was only $95.00. This is the kind of service you don't see anymore. Outstanding job Ryan and we will see you next year for a liner.

Awful! The customer service is non-existent. Erica has an attitude and is unable to manage the most…read morebasic of office tasks (retrieving invoices from a previous year). Dominick will promise to fix an issue and then ignore it. He installed a salt system in my pool 2 years ago and it was faulty from the installation. I have asked him for 2 years to replace it, he has promised to take care of it and never did. He is now no longer taking my calls. I am extremely disappointed with this company.

I have a a number of pool services over the last 30 years and I have to say that Cascade Pools has…read morebeen the best of all. Not only have I used them for opening and closing, I have had them completely rearrange my plumbing, clean up my electrical system and change over my separate pool and spa systems to a single system. I also used them to replace my old heater. Dominic is a true professional. I am truly glad I found them.

What a great couple of people. I went there seeking parts to my filter and very frustrated. I…read morebelieve her name is Jill, put me right at ease. As a pool owner, you know how things can get trying to fix things! She told me, her husband Lance, would be over the next morning. I told her I couldn't afford service at the moment. She said her husband would come over and see what was up. He did . What a great man. He helped put my filter back together and now the system is running better than it has in years. I promised them that they now had a greatful new customer!!! Check them out. They are really knowledgable!

First year using this family owned business. VERY competitive pricing. We have a complicated pool…read moreto learn and they were up for the challenge. Also, our heater went and we were having a pool party and they quickly replaced it (even dealt with our annoying equipment fence) in plenty of time and also did an extra thorough weekly cleaning to boot because they knew we were having company. THEY CARE. They want to succeed. They work with you! They listen!