I spent a significant amount of money with S&R Pool on a complete pool renovation: a new liner,…read moreslide, stamped concrete, and more. The cost isn't my issue. My issue is the quality of the work and how problems have been handled.
Most recently, part of the brand-new liner detached from the track only three years after installation. S&R Pool came out to inspect the pool themselves, yet they immediately tried to blame the water level being too low. That explanation makes no sense. They closed the pool themselves, and the water level at closing was just below the skimmer. When the pool was opened, the water level was at the skimmer.
I've lived in my home for 11 years. For the first 8 years, I had an older liner and never once had it come off the track. Then, only 3 years after S&R installed a brand-new liner, it suddenly detaches. That's not a coincidence. That's poor workmanship.
Unfortunately, this isn't the first issue I've had with them. During the renovation, my sprinkler system was destroyed. It was basically brushed aside as collateral damage, and I ended up paying thousands of dollars out of pocket to repair the lawn and restore the damaged areas.
Then, two winters ago, I paid to have my pool filter acid washed. When I opened the pool, it was obvious the filter had not been cleaned at all. I ended up cleaning it myself. To their credit, they did provide a credit for the service, but it was still disappointing to pay for work that was never done.
What frustrates me most is the lack of accountability. Instead of standing behind their work on a liner that is only three years old, they blamed the customer and their solution was to replace the entire liner at a cost of thousands of dollars. A liner that they installed just three years ago should not be failing like this, and suggesting a complete replacement rather than taking responsibility is unacceptable.
I've tried to overlook the previous issues, but this liner problem is the last straw. If something goes wrong, I expect a company to stand behind its work and work toward a fair solution. Unfortunately, that hasn't been my experience with S&R Pool. Based on the repeated issues and how they've been handled, I won't be doing business with them again, and I would caution others to think carefully before hiring them.
