Jason was a pleasure to work with during the initial consultation. He came out and gave me and my neighbor a fair price quote. His crew came out near the end of 2017 and put the fence up, and everything looked great for some time. However, we've been having issues over the last few months with the top tracks coming out of the posts in many of the sections because the clips are not holding in the post. We had higher than average winds the other night and 2 sections completely blew out and the tops rails fell out of some of the posts.
I contacted Jason and he told me I can put the fence up myself or he'd charge me to send someone out because it's an act of god... I told him about the issues with the top rails and that the clips could be defective, but he blamed it on the manufacture. I found videos of installers using screws to secure the top rails inside the post from inside the post. Var did this in a few sections but not all. I figured the installers forgot to put a screw in most of the other posts, but Jason said they only use screws in certain areas and it's at the installer's discretion. It seems to me that Jason is pretty much telling me that it's not his problem. Why should he care? I believe it's possible that he is making money sending his people out to reinstall fencing after it falls down while standing behind his "act of god" phrase like a shield.
In my opinion, the fence is poor quality and the Var installers failed to inspect the product during installation and used poor judgment in adding additional fasteners as needed to ensure a quality install. The support I'm receiving from Var so far leaves a lot to be desired. I suggest not using Var for a fence install, and look for a fence company that will stand behind their work. Save yourself the aggravation... read more