We bought our first swing set from here and our family loves it! The kids are on it everyday…read more Several of our neighbors bought their swing sets from here too and we all have a great experience. These swing sets are a great value for the price, are heavy-duty and have lots of options to choose from. Everyone was very nice, helpful, and professional. Thanks!! Christopher

We bought from here with the intent of supporting a local business. Initially I was pleased with…read moretheir customer service. We weren't sure what we wanted, the owner came out and looked at the property, helped us plan how it could be set up. We bought it. Paid 1/2 in advance. After the 4 weeks lead time, I followed up. It seemed like something was forgotten. And it would still be a couple of weeks. We waited. Day of installation finally arrived. We are required to pay remaining balance that day. Before installation is complete. They start the installation. Initially said it would be 2 days. They get it done in one day. As soon as they leave my husband notices that the last 1/3 of the twisty slide is practically vertical. The whole family tries it. We all get launched out of this slide. I call immediately to say that this isn't going to work. After several weeks of back and forth, we finally get them out here to address this slide. They show up at 5pm to do this work. With small kids, this isn't appropriate. They rush around trying to beat the day light, walk away with a slide that is less vertical, however now there's about a 3' drop of the bottom of the slide to the ground. With the explanation of "get a mat to catch them". Also unacceptable and it's communicated immediately. But now it's late and now we need to wait some more. Daily phone calls from both me and my husband. And we finally get commitment that they will fix it. And come during daylight so it's not rushed. Several hours again and it's "better" but barely satisfactory. I would've loved to tear it down and send it back and get my money back. It was exhausting and easier to walk away than deal with them any longer. Don't fall into this trap. Spend your money, time and energy elsewhere.

Order process showed free shipping at checkout for a large playground see saw. After placing the…read moreorder, I was contacted and told there was an additional $1,000 freight charge not disclosed beforehand. When I challenged this, I was told the business would not honor the original terms and the order was canceled. The issue here is transparency. Customers should not be surprised with major delivery charges after checkout.

Besides selling swing sets, this facility will allow you to host a birthday party and use all of…read morethe various swing sets and trampolines they have. I just came back from a six-year-old party... Approximately 30 kids. The place was extremely clean, the owner was very helpful, and most importantly the kids had an absolute ball. They went on all of the various swing sets and other equipment and just played to their hearts content. Highly recommend considering this facility not only to purchase swing sets but to host a birthday party.

I had a basketball hoop put in last week. Very good guys who took pride in their work. On time and…read morehelpful. I would recommend.

They did a great job installing a basketball hoop in our front yard. Specifically, Carlos was whom…read morethey sent and he was excellent! Very knowledgeable and personable. He gave us some advice on where to position the hoop within the space so we don't obstruct the view of the home but still have it in a good position with great angles. Made sure the base was level and completed the installation smoothly! We're happy with the results and would highly recommend Carlos and the Swimgset warehouse for a basketball hoop installation.

I love Swingset. I just had a shed put in and I was amazed how easy of a process this was. Abel…read moreand Gloria were courteous and helpful in guiding us on which shed fits our needs. Their crew meticulously installed our shed quickly. They removed the old shed, set up the foundation and installed the new shed all within a month. Sturdiness, Quality and aesthetic of shed is amazing. Love it!

Do not do business with this company! Horrible customer service experience! Refused to honor $900…read morein gift cards purchased previously. There was no expiration date on the gift cards. The manager told me the company changed internally -- but this should not be a problem passed down to the customer. Making the experience even worse was the fact that she was patronizing and condescending in tone. I was prepared to spend thousands of dollars with this company. This is NOT a customer friendly company. AVOID!!

A pleasant experience from beginning to end. Russel - aka Swing Set Man - was highly responsive,…read moreprofessional. and accommodating, and you can tell he's a master of this art form of swing set installation. I ordered the Gorilla Navigator swing set, which I was going to buy off the Gorilla website. I'm glad I reached out to Russel first, as he found the exact one I wanted on Bed, Bath, and Beyond's website (who knew they were still in business) for $500 less. Tragically, Gorilla forgot a key accessory box when they shipped, but Russel has connections and, if not for the fact I already reached out, he would've been able to procure that box for me. As a result of the delay, I missed the installation date, but again Russel accommodated, coming out on a Sunday morning in the high 20s in March to put the play set together. He knocked the whole thing out in less than five hours. He told me that Gorilla forgot the hardware for the monkey bars (sigh), but not to worry he brings his own and had no trouble getting it installed. He even ensures the swing set is level with his own wooden blocks and secures the swing set properly from tipping. Not a board or screw out of place (and I looked). I almost wish I had another swing set for him to install because the experience was so awesome. He's highly responsive and knows what he's doing (check out his Instagram), and his rates are nearly identical to what you'd pay Gorilla if you had them install. Highest recommendation, do not hesitate to have him build your child's swing set the right way.

Swingset Man did an amazing job! The set was installed perfectly and looks fantastic. Highly…read morerecommend his work!"

Terrible customer service when it comes to moving. They advertise that they move the playground to…read morea new home for you. But its over $1,000 to move it and they don't move the mulch or the barriers and try to charge you more for it. The mulch especially they said they'll move it for $700 but you have to bag it all and the barriers you have to buy all new ones. Moving is stressful enough as it is so it was very upsetting to find out they don't help you with some of the hardest parts of moving. Also my swing set is chipping and they asked if it was stained and I said no and they said it should've been stained but then they stopping staining in 2020 so I'm not sure where we stand on that but for the price it shouldn't look the way it does having it only 5 years.

Horrible customer service... The one employee acted as if I was a bourdon to him. He barley…read moreprovided one sentence answers and was not familiar with the product line. I just had my patio completed and was prepared to purchase everything to go along with it. Save your time and find a retailer who will appreciate your business.

Brian did an amazing job putting together our Gorilla Mountaineer Playset! Very quick communication…read more- he came out a few days after I had contacted him, prompt, and got it done within the time frame he said. Everything looks great and my daughter is so happy to have her own little playground right in our back yard. Thank you!

Best money I've ever spent. Highly recommend hiring this company for a playset or anything else…read morethey advertise building. From my first email to the end of the build, everything was simple and straightforward with no issues.

Visit Date: January 12, 2019…read more I wanted to take my son to Wood Kingdom when I found out about it. Hubby beat me to the punch and took him there on one of my work days but this past Saturday after the gym, he suggested we go again and I was all for it. This is a great place to go for indoor play during the winter. It's spacious, there's a ton of indoor playgrounds and a bouncy castle for the kids to go on. My one issue was certain slides and tunnels were a little tight for me to get through. My son does independent play but he does want me to go on playground equipment with him still. I lost a lot of weight so I can fit fine on most playground equipment but this playground equipment wasn't entirely adult friendly. They offer complimentary coffee and tea which I think is really awesome but I was hesitant to try it. I am a coffee snob and since I've had to go back to only drinking almond milk in my coffee and not the nice delicious dairy free creamers I was using to mask the taste of bad coffee I'm hesitant to try coffee at certain places. Hubby seemed to enjoy it but he used the free tasty creamer they put out. Still it's nice that they even offer free coffee. Open play is $12 per session I'm not sure if they offer a play pass or not.

We could not be happier with our experience at Wood Kingdom. We went in looking to purchase a…read moreswingset for our two boys that they'll be able to enjoy for years to come. From start to finish Joe was a true professional, listening to our needs & desires, offering suggestions he felt would be best suited for our budget and even taking the time to explain the pros and cons of some swingsets I'd researched online before we went to the showroom. We were able to get what I consider to be a top notch set at a price we were very happy with and best of all it was delivered and professionally installed just before our 4 year old's birthday as we requested. He absolutely loves it - mission accomplished. Bottom Line: you may spend a little more than what you see on the big websites but you will not be disappointed in the experience or the finished product you get from Wood Kingdom.