Ketcham tackle is a regular stop for me when I am looking for tackle. Mom and pop store run mostly…read moreby the owner and his dad. Good selection, especially considering that it's a fairly small location. Knowledgeable staff that offer suggestions, tips, and helpful insights. Prices are reasonable and in line with other tackle shops in the area. I've been coming here for years and will definitely be back soon.

We have stopped by this place whenever we come down to fish off the pier . Staff has always been…read moreso friendly and knowledgeable when it comes to what you might need depending on your experience. So many options from rods, weights and gear. Prices seem fair and reasonable. We also get bait from them as well. Plus they always have the nicest employee to greet you at the door.

Really nice environment, felt welcome and shot some arrows. They teach you how to shoot the arrows…read morewithout judgement. You do shoot with other people if they come. I would come here again :)

Had an awesome experience at Turner's in Fountain Valley. I came in as a complete beginner looking…read moreto get into archery and ended up getting my compound bow and everything I needed to get started. Justin was fantastic from start to finish. He was knowledgeable, patient, and took the time to answer all my questions. He even promised he'd have me hitting a business card before I left, and he delivered! I got to practice with the bow and was able to hit a business card at 20 yards before walking out the door. Really appreciate the excellent customer service and the time Justin took to get me comfortable with my new setup. If you're new to archery, definitely ask for Justin!

Needed 50 feet of chain for the replacement anchor on our boat…read more West marine had what we needed. Including shackles to connect the chain to the anchor. Friendly and helpful staff quickly measured out the 50 feet, cut the chain, got us a cart to put it in, and wrote out the ticket.

1 star. It's a really neat store with harder to find items in store but the employees are pretty…read morehorrible. There was about 10 male employees all just hanging out and even walking by and looking right at you with eye contact and never said even hi and definitely did not offer any assistance or care to ask if we needed any help. Management PLEASE RETRAIN your employees. Again none of them even asked us if they could help us not one even said Hello after just staring at us like WTF? The bathroom was flooded looked like the toilet and urinal were both flooded or leaking and no one bothered to clean it up instead they just put a slippery sign on the floor. With 10 employees hanging around not doing crap, one of them could have mopped the bathroom or tried to do something about the leak or flood right? I've heard many people say they get their cars towed just by parking right in front of the store which is beyond a slap in the face. Thank god I did not have this issue as I was only in the store like 15minutes.

Got recommended this store and was not disappointed. Brett was extremely helpful and thorough with…read morehis knowledge and answers for my first firearm purchase, FSC renewal and FSC for my wife. He made the experience smooth and easy. From the moment you walk in, you can just tell that this is a top notch shop and has high quality service.

Ended up shopping here because I found the guns I was looking for on their website. I haven't been…read morehere before and it's also been a while since I purchased a firearm, so since it's pretty far from where I live, I called ahead to ask what documents I needed and what they accept as secondary proof of residency. I feel like that can vary from shop to shop, so I wanted to make sure I came prepared. I didn't realize how busy this place gets. I walked in and checked in at the door using the laptop, and there were about 10 people or parties ahead of me. I ended up waiting around 30 to 40 minutes, which wasn't too bad considering how busy they were. Andre helped me with everything and made the process pretty easy. I took the FSC test there, and he was also super helpful when I was deciding which Beretta I wanted. Overall, it was a really good experience purchasing a firearm here. Pickup was just as easy. I went when they opened and there was no wait, even though I had an appointment scheduled for a later time. I was in and out pretty quickly, which was nice. My only complaint is more about the customers than the store. If you're planning to purchase a firearm, I'd recommend doing some research beforehand on what documents you need and whether you're legally able to purchase one. I saw someone spend quite a bit of time looking at different pistols and optics, only to find out they couldn't make a purchase. I feel like knowing this ahead of time would save both the customer and employees some time. One thing to keep in mind is that they do have an appointment system, and you can also join the virtual line through their website. I didn't know that before going, so definitely something I'll take advantage of next time. Overall, really good experience and I'll definitely be coming back.

This Bass Pro Shop feels like it's out in the middle of nowhere. Even though it's sort of in a…read morestrip mall, there aren't any other good stores to shop at. If you've never been in a Bass Pro Shop, it's all hunting and fishing gear. They sell guns, fishing poles, men's and women's clothing, and everything else you would need in terms of outdoor gear at affordable prices. The store is decorated with a bunch of taxidermies throughout. A lot of busts on the wall, near the entrance. Staff greet you at the entrance. They are available at the various counters throughout the store, and at the registers. There's plenty of free parking.

This is a smaller Cabela's location and given that it's a great location still…read more However. Whoever was working the guns with the dark hair and the trimmed dark beard working mainly the left side was a jerk. He didn't seem like he wanted to be there nor cared about anything. I asked him about the gen 5 glocks and he cut me off to say all glocks are illegal to sell in CA. Not what I was asking about and also false. I then was trying to inquire about a Ruger mark 4 and he was rude about how they have them but won't sell them but can order them. I still don't understand what he meant other than out of stock maybe? Anyway. Another customer came up behind me and asked this man a question and he scolded the customer and said he was with me, he was not and dragged me into it for some reason. He eventually got rid of the prospect and I proceeded to tell him I didn't want or need his help and to help the man he ignored. Instead he called up the next person in queue. Ironically enough, an employee was going off on a phone or radio about giving the best customer satisfaction possible lol. I almost said something to him but he was so hyped and happy, unlike mr grumps at the gun counter. Aside from that and what drove me away from purchasing a new firearm that day, the guys working Ammo and the fishing department were amazing. They really showed their knowledge and were a pleasure to work with. I will be back because of them, but maybe sticking to rifle supply for gun purchases.

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

I'm rating our experience solely based on the purchase of athletic shoes from a sales associate…read morenamed Sejan. Honestly, I wasn't expecting that much going into Dick's. We normally get our running shoes from another business where they're very knowledgeable about their shoes. Sejan was knowledgeable, attentive, and friendly. The experience was so good that I bought another pair of shoes for the wife, knowing that they were $30 cheaper at another store. At the time, I did not know if Dick's would price match an item if I found it less somewhere else. It turns out that they do, and I was later refunded the difference. Thanks Dick's, and a special thanks to Sejan for the excellent customer service!

Ordered a life jacket that was on sale for $24.98 via the Dick's app. I was going paddle boarding…read morethat day so I set the pick-up location for Newport Beach since I'd be out there later. I went on July 3rd around 1 pm so parking was horrendous. I parked near Barnes & Nobles and took the escalator down to the store. Before I entered the store I checked my order on my phone and noticed I got the wrong size. I walked in and didn't see a sign for online pick-up orders so just went to a register with a cashier. I walked up to them (there was young employee and an older employee having a conversation at the register) and let them know I was there to pick up an online order and the guy at the register looked up my order. As he was doing that, I informed him that I would need to exchange it for a large/extra large and he said sure. He went to grab my online order from the wall, came back and handed it to me and said have a good day and began busying himself with something else. I stood there for a few seconds and asked him if he could please let me know where these life jackets were located because I need to exchange it for a bigger size (second time letting him know this). He then said it was in the back corner and pointed to the back corner. Where it fell short for me is that I let him know I would need to exchange it and either it didn't clock for him to fulfill my request by going and getting the larger size and bringing it back to the register OR he straight up ignored my request and didn't want to go get it. I'm going to say he straight up ignored my request and didn't want to go get it. At that point, I would rather just pick my online order up from a Amazon locker type contraption, go to the back and get the correct sized life jacket, then exchange it and self-checkout myself. I'm against getting rid of humans for jobs, but if the in-person experience is worse than dealing with a computer screen, then I would rather deal with the computer screen. Also, I realize this is a store that highers young people, but it's a branding issue if you don't have pride in training your employees to go above and beyond. In this case, it would have been taking a few extra steps to go get the life jacket size I needed, bringing it back to the register and completing an exchange. Not a crazy ask in my opinion, and it's a standard customer service request and it was not busy at all during this time. It could've been better and for the reason of parking being a little more stressful than other locations and poor customer service, I'd suggest going to another Dick's Sporting Goods or Big 5.

Great store & staff....They have a great selection of fishing and related items. The staff provided…read moresome current local fishing tips regarding tides, bait, and a few locations that were hitting at the time

Always had good experiences with meltons tackle in Anaheim. Walked into the Newport location today…read more(first time since they took over the location) at 4:55 PM and half the security gate was closed and they told me they're closing up. Didn't try and help me in anyway. Workers looked annoyed I showed up. Very disappointing. I looked on Yelp to see hours and it shows they close at 6pm. Which is apparently 5pm and or close to 5pm. I would def call and make sure they're open before you go

I've come here a few times, first time for a saltwater setup and 2nd for freshwater. They have a…read morehuge selection for salt water only a few options for freshwater and honestly, it was a better selection than some of the other local tackle shops in the area. I've only ever seen Billy and he's a really nice guy. My freshwater rod snapped before I could even use it, and I called in asking if he could re-print my receipt and actually let me know there was a Shimano in Irvine that I could go to and see if I could get it replaced under warranty and he was right! Grateful for the tip!

I went to Mahi Tackle today to get new lion put on two reels. I explained the type of fishing I…read moreexpected to do. The rep asked me a few questions and answered all my questions. He told me it would cost under $100. He quickly put on the new line , including a combination braid and mono on one line and all mono on the other. He charges me $71, which was quite a bit less than the $!00 he quoted. I appreciated all the information he provided and the quick service. Great job!!

Five star all the way you're in with a guy's laid back named Chris knocks the holy heck out of the…read moreball definitely steered me into the right drive driver today anyways I will go back again and again these guys can even put grips on your club all the way till 9:00 I think I don't think they're doing that at Roger Dunn anyways keep up the great work God bless and Godspeed

We went to Dick's today to buy a Nike Dri-Fit shirt. I was greeted nicely as I entered and asked if…read morethere was something I was looking for. I told him what I wanted and he pointed me towards the back of the store. When I couldn't find what I needed I went back to the front counter and a second person pointed me towards the back of the store. In all, three people told me where to find the shirt but even though the store was empty, not one person came out from behind the counter to help me. We looked through every rack and every section, no Nike Dri-Fits to be found. We started to walk out empty handed and they still remained behind the counter and just said "sorry about that". Really? We were the only people in the store and you couldn't be bothered to help.