Getting back from vacation and finally able to write my review. Also didn't want to rush something based off of a bad experience and wanted to give a concise representation of why I'm so unhappy with my experience here.
Some preface, I did thoroughly enjoy this tackle shop and did regularly stop by on my trips to and from Huntington Pier. I always heard and read mostly good reviews (get to that in a second) and was VERY happy to support a local business rather than shopping in a big store or on Amazon.
My bad experience started out rather good actually. I came in to get a reel spooled, and the prices here were actually much better than others locally and again I just always enjoy supporting this local business specifically. After speaking with him for a while we decided that 300yds of 100# braid and 200yds 60# of mono would be more than enough for my setup. Unfortunately my reel had a rather unique handle on it and the what I assume to be owner informed me after setting everything up that he didn't have the proper reel handle for his spooling machine, and that he had left it at home. Not a problem for me. He asked if I lived somewhat locally to which I replied that I did, and he let me know that if I was willing to come back, he could grab it when he gets home, and could be in tomorrow to do the reel. I was more than happy to wait, agreed with him, and he asked me when I would be coming in. I asked if he's in tomorrow, what time usually, and he said he would be there in the morning, I believe we very loosely said 10am. Good experience so far.
The following day, I go in to the shop, admittedly a bit later than spoken about, I believe still before noon, maybe a little after honestly. I was in the area due to an errand and was happy that it was super close to the tackle shop. I stopped in to which I was greeted with a younger gentleman with a fuller head of somewhat curly hair. I unfortunately didn't get his name. I informed him of the situation and I believe he somewhat was aware of it, but from the sounds of things, the owner wasn't in yet. The worker called up the owner for me and asked about the longer handle, and the owner let him know that I guess he was unfortunately not able to locate it when he went home the previous night, and told him to suggest Turner's for me if I needed it in a hurry. I let the worker know that I was in no rush but thanked him for his time and help and actually got to my car before thinking, "yknow since I'm not in a rush, and again I really like these guys, I should just leave my number and wait." To which I did. Left my number with the curly-ish haired worker, thanked him again, and went on my way. Still good experience as things get misplaced, and everyone was still super helpful.
A week or so goes by and I actually do end up getting a phone call back from the owner, informing me that he WAS able to find the handle, and that if I was still looking to get it spooled, to come in and he could have it done. AWESOME. I went in and this is where things started to go downhill.
Preface before the issue, two things, I had read in a few reviews that there was a worker who just seemed to have a bad attitude and didn't seem like they wanted to be there. From EVERY time I had went in, I never encountered this worker and thought they must no longer have worked there. Two, I remember specifically going over and over again with the owner on the setup for the spooling vs the topshot that I was going to run, and remember to a T that it would be 300yds 100# braid, 200yds 60# mono, and the very first day when I went in and spoke with the owner, I remember asking him before I left about how much it would be. He told me the braid should be roughly 18 cents and the mono he said was 6 cents and I remember him saying so the top shot shouldn't be more than like 15 bucks and the braid no more than 60. Cool, on to the issue.
I go in and I can immediately tell the worker that the few reviews are referring to is working. He seems very unapproachable and somewhat standoffish. Doesn't matter to me, I went in and simply said what was going on, and he also somewhat knew what the situation was, and we went ahead with the spooling. Spoke with him a little on what I'm fishing, what he fishes etc, small talk, but do again specifically remember speaking with him on the line capacities I wanted, and remember stating at least 3 times that I would only need and was only looking for 300yds of braid, and 200yds of mono top. He started on the reel, and I browsed around. He finished with the reel, I came up, and he then let me know that he, in his words, "was able to get 500 of the braid on". ..... ok that is not what I asked for. He rung me up and the price was ridiculous in comparison to what I was expecting AND what I had asked for. Not wanting to deal with the kids bad overall attitude and obvious issues with directions on customer's parts, and not wanting to deal with the issue with him, I read more