I can't say enough good things about this place! I took my broken glasses in after checking with…read moreseveral other shops that all told me they couldn't be fixed and I needed to buy a new pair. Within 30 minutes, the owner, Harry, had them completely repaired. He is incredibly knowledgeable and was so friendly throughout the entire process. If you need a quick, affordable, and expert repair, this is the place to go!

Going there over 10 yrs--Harry is the best--HONEST, professional, prompt--it doesn't get better.read more

the service was outstanding. Jill Venturella was very helpful in assisting me with my hearing aids…read more They are a great service provider. They live by the motto---"No cares how much you know until you show them how much you care." Patricia Cummings

Getting my 94 year old dad to consider a hearing aid wasn't easy, but it's gotten so bad I've had…read moreto use earplugs when I'm visiting and he's blaring the TV! Chris Kubick was masterful at walking dad through the process, even offering to take him to his favorite downtown restaurant to show him how the aids will adjust to varying background noise levels! I really thought dad would push back, but Chris has a terrific bedside manner and we're very happy with the process.

Innovation Optics was a great local choice when my prior optician wasn't available. Innovation…read moreOptics fit me in quickly, the eye exam was easy, and I ended up surprising myself by getting eye glasses there as well since they had a ton of reasonably priced options. Then, the glasses came in surprisingly quickly after having to be ordered. All in all, it was a great experience and I'll plan to come back.

Excellent staff and frame selection. I've been a customer for years. You will love this…read moreestablishment!

Absolutely top-class. The support and technical expertise of Austin and Ledy G over the years are…read moreunmatched. The optometry doctors have also been excellent although their availability can be limited during certain periods of the year.

The service and expertise is fantastic. Dr. Maria Donmingues is both extremely knowledgeable and…read morepatient. She takes the time to explain everything regarding the condition of your eyes and answers all of your questions. I was definitely not rushed. I then chose a pair of glasses and was fitted by Austin. Austin is also extremely knowledgeable and patient. He explained the various differences in frames and which ones he thought would benefit me most. If you want a great eye exam and want to be fitted with the beautiful frames this is definitely the place to go.

Doctor, Staff, selection of eyewear, contact lens was all good. Would highly recommend.read more

[ ] This has to be one of the most unprofessional locations that you can ever get your eyes…read morechecked out in. For starters, to make an appointment It takes them wanting to take you as a patient. Also, if you are a union member, be very careful with giving them the voucher,As they don't know, the policies of how to Properly enforce them. as a side note, they say they have to have you have a "mandatory"retina scan for an additional $50 that is their upsell says the doctor won't see you without it, which brings me to the next topic. There is no physical doctor in this location. It's all via the comfort of her own home via video. Any questions that you have afterwards? The receptionist has to text a doctor and have to wait for a response. Another note once you are picking out glasses,Although the selection is not new, they do have a lot NONE have prices on it. So if you have a question about 12 classes, she has to send pictures to the doctor and wait to get a response back on the prices. We went on the saturday, which they are supposed to open at ten in the morning and waited for the girl to arrive in front of the location until about ten twenty six when she finally showed up. When these things were brought up to the attention of *EMILY* the office administrator instead of taking a with a grain of salt,she stated that she does not want to deal with us as clients because she did not appreciate the constructive criticism, which in all businesses, is imperative for growth. Take your business elsewhere...anywhere but here

I was given a very thorough eye exam by Dr. Dipal Shah who is an Ophthalmologist, Corneal…read moreSpecialist & Cataract Surgeon. Following the exam, she advised me that I have cataracts and we discussed whether I wanted IO lenses to correct my severe myopia (nearsightedness) or IO lenses to be able to see up close. IO stands for IntraOcular, meaning inside the eye. There are different lenses for the choices. Dr. Shah said she does the procedure in 2 locations, Union and Elmwood Park. This makes me wonder why the name of the business has the words "& Surgery Center". The website name comes up as newjerseyvision.com Dr. Shah said that her Surgical scheduler would call me the next day, but actually it was over a week later. As I was leaving, I stopped at the front desk and asked for a printed copy of my Rx for eyeglasses. I always carry a Rx for glasses in case I'm out of state and my glasses break or get lost. Also, I wasn't sure when I would have the cataract surgery & my glasses needed replacing. The person at the front desk said that the Rx hasn't been finalized yet. I asked her to mail it to me when it was. She said I would have to pick it up in person and sign for it. She didn't know when it would be ready. When the Surgical scheduler called me the next week, she told me that the Dr. had an opening in 2 weeks and explained that Original Medicare only covers the basic lenses and that the ones I need are more expensive and also the facility charge for the closer location to me in Union - 4 miles away charges a higher fee than the Elmwood Park facility 23 miles away from me. My Supplemental Insurance only covers the balance of what Medicare covers. The cost to me would be about $5,500. for both eyes. I asked her to repeat that. She said it's partly because I have an Astigmatism. I was in shock. Others who've had cataract surgery per lens for the "better" lenses. I said that I would have to think about it and completely forgot to ask for my Rx for glasses. This becomes detailed to show why I gave a 2 star rating. I called a few days later for it and after many rings (during normal business hours), it went to voicemail; I left a message with all the pertinent information. No one responded. I called again a few days later and again, had the same result ~ no one responded. Each time, I had pressed the option for the front desk. The next time I called, I pressed the option for Optical for glasses and someone answered. I gave her my name, the date of the exam & explained that I've been trying to get my written Rx for over a month and asked if she could help me. She asked when I would be coming in and I said around 12noon; she said it would be at the front desk. When I arrived (just before noon), no one at the front desk could find it. A nice woman at the front desk asked who I spoke with; I said I didn't ask for her name but it was whoever answered in Optical. I relayed the conversation from that morning and she looked me up in the computer & said that it hadn't been finalized yet. I said "that's unacceptable"; I then explained about leaving 2 prior messages and no one responded and that is just not right. I said that I wasn't leaving without the Rx. As far as I could tell, she did not check with the Optical Dept. but messaged the Dr. and told me to take a seat. The Dr. called her back about 10 minutes later; after another 10 minutes, she said it was printing out. Then she clearly explained that my eyes are only going to become worse without the cataract surgery. I said I understood that. She gave me the paper to sign acknowledging receipt of the Rx. I never raised my voice. I feel that they caused all the delays to get me to sign to have the cataract surgery OR to use the Optical Dept. in their office for eyeglasses. I remembered from years prior that the latter is supposed to be a separate business from an eye Dr. and that's why she didn't contact them. My rating for Dr. Shah would be 5 stars for the exam and consultation and Zero for the BUSINESS. It's most likely that the Management has set protocol for the employees and associates. In my opinion this felt like deception. I will be going to a different ophthalmologist.

I've been a patient since 1980 - through 4 doctors and 4 offices. I think I'm done. The (medical)…read morework seems good (I've had cataracts and glaucoma treatments), their equipment always the latest, but the administrative support or infrastructure is abysmal. so much so that it is hard to get to the actual medical services. 1/2 of my appointments in the last 2 years have been cancelled (I go 4 times/year) . re-scheduling by telephone is nearly pointless (my last attempt involved 4 hangups and aggregate holding time over 45 minutes. In person experiences for clerical issues like checking in, scheduling followup, updating insurance forms, etc aren't much better (at least they can't hang up), waiting typically 10-15 in line (last 3 visits), even when there are only 2 or 3 patients present. It's a shame to judge medical services on clerical performance, but if you can't schedule an appointment or see the doctor without excessive hassle, the skill of the doctor becomes less and less relevant. I'm looking elsewhere.

The eye exam itself is time consuming but I like my eye doctor in this practice. She's thorough and…read moreexplains how to maintain your eye health such as not wearing contact lenses in certain conditions, not wearing them too long, UV protection sunglasses, etc. The staff are professional and work with your schedule. My doctor has early morning and evening hours. All in all, a good place. Parking is limited but I do manage to get a spot.

Terrible, horrible, horrendous front office staff. Ghetto and unprofessional to say the least…read more Don't waste your time at this facility. Knowledgeable doctors. Horrible staff.

Great staff, friendly and love my glasses. The price was great .thank you kindly...appreciate the…read moretome frame of delivery

Quality of care availability, and just general organization has gone way down here over the past…read morefew years. When trying to make an appointment, I left a message and it took them multiple business days to call me back. When they finally returned my call, they let me know they had been closed and that their hours on the website are not accurate (they are open fewer hrs than what is on the site). It took weeks to get an appointment, despite me being flexible. Then, when I showed up for the appointment, I had to stand there for eight minutes just waiting for anyone to greet me at the desk. I coughed, jingled my keys, shouted hello, walked to the back... the only thing that got anyone to recognize me there was me calling them. Then, they had the audacity to actually tell me I was not standing there when I had been. Finally, they couldn't even find my old records on their system and had me entered as a new patient with no history. Too scattered, too rude, not worth it.

I highly recommend Anspach Opticians. Sonia is very friendly, knowledgeable and patient with all…read moreher customers. She has a great selection of frames and she helps you find something within your budget. You will love her!

My husband and I have purchased glasses from Eileen for the 20 years we have lived in Summit. We…read moreare always able to find the perfect pair of glasses in her wide selection of stylish frames. Most important to us are her guidance and judgement. We trust her taste and professional advice completely.