Had several appointments over the years here, but made the mistake of leaving to go to The Eye…read moreSpecialists (see my negative Yelp review), thinking they could serve my potential future needs better. I have since returned to this practice, specifically Dr. Ehrlich. He is professional, caring and makes you feel comfortable. You don't feel like a "number" just going through the motions like at a larger office.

The best eye doc bar none. I highly recommend Dr Ehrlich!! He is very thorough and I never had an…read moreinstance where, even if busy where he couldn't see me. Never had a better doc!!

The staff was very accommodating and squeezed me into their schedule because I had a time sensitive…read moreneed for a visit. When I arrived, they greeted me at the door, the ladies were all very friendly. The techs were very knowledgeable. The doctor was very thorough and professional during the exam. I had a vision plan but didn't know much and the office staff helped me find my coverage and optimize my glasses based on my plan. For glasses, the office had a nice selection of frames and helped guide me through the process (I had not had Rx glasses before). Location was nice because they have a little parking lot which means you don't have to search for a spot and pay a meter like most places in Somerville. Highly recommend.

I won't go into great detail, but I've had a medical condition for the past month that has…read moreprevented me from driving. One of my requirements from the NJMVC to reacquire my drivers license is to provide them with results from a vision test. I don't use my glasses currently and I'm not required by the state to wear them while driving. I called SFE on Wednesday (5/8/19) to obtain the strength of my last prescription glasses so that I can replace my old and scratched lenses in order to properly perform my vision test. After filling out my release form, I dropped it off in person (as I was not allowed to fax or email it over). As I dropped it off (since I currently do not have the ability to drive) I requested from Wendi, the receptionist, that she please call me when the records are completed so I could coordinate with someone for a ride over to pick them up. She confirmed this by reading my phone number from my file out loud to me to check that it was still the same. Yesterday (5/9/19), I called the office around 4:45 PM to see why I haven't received a call to see if my documents were ready as I was promised. I was told in a very condescending tone that "they've been here waiting since 2:00 PM." When I asked over the phone why I didn't receive a phone call, I got a song and a dance about how "I never asked for a phone call". You literally read my number out loud to me. I'm not allowed to drive. Why would I lie about asking for a phone call? Not my fault she's unorganized and didn't write anything down. When I mentioned that I'm not trying to argue about this over the phone, again, I got a condescending tone of "well, they're here now". Nice. I have 45 days to submit all of my tests to the NJMVC, so I had no choice but to find a ride for this day. Once I walked in, without saying a word, I was handed an envelope with all of my personal medical records. No identification was asked for, no date of birth, nothing. She just assumed I was the correct person picking up my documents. HUGE HIPAA VIOLATION!! I said "that's it?" She said "yup." Unfortunately, my girlfriend was present for all of my recent trips and had to witness all of this first-hand...but on we go with our lives. Thank you Somerville Family Eyecare for all of the hard work and effort you've put into running your practice. I appreciate what you've been able to do to correct my vision over the past 12 years. Unfortunately, I'm not going to allow my records to be in the hands of someone so careless that they just hand them out to anyone that just walks in the front door. Oh, and I also don't appreciate the nasty attitude from Wendi. I was originally going to see if SFE could provide my vision test since I now have vision insurance for the first time in 4 years, but I think I'd prefer to go anywhere else.

Excellent and highly professional optometrist in a convenient new location! I had been dealing with…read morethe same vision issue for five years and received four misdiagnoses and ineffective contact lens prescriptions from four different optometrists. Dr. Timko expertly and accurately diagnosed my issue in less than 10 minutes. I walked out the same day with a pair of contact lenses that completely corrected my vision problem. It was that easy! The staff is friendly and courteous, and I love the decor inside her new location in Somerville. I had such a great experience on my first visit that I came back a second time with my 9 yo daughter, who ended up needing her first pair of glasses and walked away with a very cute pair that she was excited about. Good opportunity to shop local and support a woman-owned small business. Highly recommended!

I absolutely do not recommend this "doctor". Zero stars. This place has ZERO accountability, the…read moredoctor is very arrogant, they are liars, and they don't follow through. I do not recommend. Read on for the details. After the exam, I was whisked into the section with the glasses and was coerced into picking out very expensive frames that were barely covered by my insurance. It felt like a money grab. The markup on plastic frames is ludicrous. The frames that my insurance covers were piled in a bucket that I would have to pick through while the expensive frames were nicely displayed. I found out that I could get a lot more for what my insurance covers at Costco. I could have gotten 2 pairs at Costco for what I paid at the doctor for one pair. I called to cancel my glasses order and they said "it's too late." They placed the order an hour before I called. I hardly think they were grinding the lenses at that point. I got my glasses and I noticed that one of my eyes didn't feel right. I went back to see if the problem could be figured out. Long story short, Dr. Timko barely did anything to assess the problem and when I asked her to check the glasses against the prescription, she was *very* dismissive and said "We do that when the glasses come in." I went back to my regular eye doctor to see if he could help me figure out the problem. Turns out the eye that felt weird had a prescription lens that was stronger than what she wrote. I was right. If only she had the courtesy to check the glasses like I asked her to. I do not like being dismissed- I would imagine no one does. I called to let them know about this and they offered me nothing. I asked them to take the glasses back and reverse the insurance claim. They gave me credit for the glasses. A week later, when I went to purchase my glasses elsewhere, I found out that they never reversed the claim. I called them immediately from the optician's, and they assured me they would call insurance right away. TWENTY minutes later, I called back and they said they got busy. I told them this was supposed to be done a week ago and they said "it's a complicated process". They are liars, VSP is one of the easiest companies to work with. I had to pay full price for my glasses because of Timko's INEPTITUDE. I filed a grievance with my insurance company. She absolutely should not receive a DIME from insurance. I do not trust them with my eyes. This place has ZERO accountability, the doctor is very arrogant, they are liars, and they don't follow through. I do not recommend.

Everyone at this facility is very kind, knowledgeable. EXCEPT for the one that sits at the desk in…read morethe front. Sad if I talked to anyone ​like she does, my butt would be out the door! Very rude individual!

Better staff the doctor should care the wait time shouldn't be, 4 hours long office should have y…read moreTissues and they should not keep the samples for themselves

I was working memorial day morning and my glasses were super loose on my face and kept falling. I…read morecalled and asked for the hours since it was a holiday. They closed at 5 and the sweet lady who adjusts the glasses was going to leave a little earlier. I got off at 3 and called again just to make sure she would be there. The super sweet employee John said she would wait for me. I sped over and had my glasses fixed by Maria. Thank you Maria and John for the help and amazing interaction!

I went here for a yearly checkup since it is in network on my plan…read more Making the appointment was easy via their website. It took about 12 minutes for my exam to start after my scheduled appointment time. I'm total I was in and out in 45 minutes. Everyone was friendly and helpful. They are taking cleanliness serious and anything that is touched they sanitize. The equipment seemed modern and clean. I do not know enough about the equipment but seemed modern to me. I would say there is a very soft persuasion to purchase frames or contacts if you need them. Absolutely no one was pushy. The pre exam was smooth and quick. They eye doctor was friendly and explained everything he was doing. Overall it was a great experience. I would give it 4 or 5 stars but not sure what that means for an eye exam.