I absolutely do not recommend this "doctor". Zero stars. This place has ZERO accountability, the doctor is very arrogant, they are liars, and they don't follow through. I do not recommend. Read on for the details.
After the exam, I was whisked into the section with the glasses and was coerced into picking out very expensive frames that were barely covered by my insurance. It felt like a money grab. The markup on plastic frames is ludicrous. The frames that my insurance covers were piled in a bucket that I would have to pick through while the expensive frames were nicely displayed.
I found out that I could get a lot more for what my insurance covers at Costco. I could have gotten 2 pairs at Costco for what I paid at the doctor for one pair. I called to cancel my glasses order and they said "it's too late." They placed the order an hour before I called. I hardly think they were grinding the lenses at that point.
I got my glasses and I noticed that one of my eyes didn't feel right. I went back to see if the problem could be figured out. Long story short, Dr. Timko barely did anything to assess the problem and when I asked her to check the glasses against the prescription, she was *very* dismissive and said "We do that when the glasses come in."
I went back to my regular eye doctor to see if he could help me figure out the problem. Turns out the eye that felt weird had a prescription lens that was stronger than what she wrote. I was right. If only she had the courtesy to check the glasses like I asked her to. I do not like being dismissed- I would imagine no one does.
I called to let them know about this and they offered me nothing. I asked them to take the glasses back and reverse the insurance claim. They gave me credit for the glasses. A week later, when I went to purchase my glasses elsewhere, I found out that they never reversed the claim. I called them immediately from the optician's, and they assured me they would call insurance right away. TWENTY minutes later, I called back and they said they got busy. I told them this was supposed to be done a week ago and they said "it's a complicated process". They are liars, VSP is one of the easiest companies to work with. I had to pay full price for my glasses because of Timko's INEPTITUDE. I filed a grievance with my insurance company. She absolutely should not receive a DIME from insurance.
I do not trust them with my eyes. This place has ZERO accountability, the doctor is very arrogant, they are liars, and they don't follow through. I do not recommend. read more