Customer service: not thorough, I was surprised but it didn't raise major flags. Doctor: 110% definitely not; full disclosure, I have eye glass insurance. Problems: 110% not a thorough exam, eye glass selections were minimal, tacky and overpriced. The OD was beyond strange and I was extremely uncomfortable. He thinks eating tomato soup solves pretty much everthing. I TOLD HIM my right eye had changed; he didn't acknowledge said he would keep my same subscription. SOLUTION: I paid out of pocket to get a correct eye exam; FYI the Optimist couldn't even read his prescription. Thank God I did my prescription did change. We had an incredible range of frames with excellent, competent of services! read more

I have had to take the glasses back twice; 6 trips in all. Both times the prescription was wrong. The doctor never blamed himself, and the blame was put on the lab and also, on me. He never took responsibility and would not return the $75 for the 'exam'. What a waste of my time. I got a refund for the glasses; however, I asked the guy to make sure that he credited both cards that I had used, and he only used one to make the refund. I wish I could give it zero stars. Never, never will I recommend this place to anyone. Shame on them. read more

I went to get my annual eye exam at this place for the first time, omg what a mistake, from the minute you arrive you feel this place's bad energy. I should've left but decided to stay. The girl in the front took me in and told me to take my contacts off and gave me a USED contact lens box, when I told her these are used she said oh you want a NEW case? I was like of course, it's unsanitary and unsafe to use a USED unwashed contact lens box, please beware. I proceeded with the doctor and felt super rushed. Then was taken to the lobby to pay my copay and was attended by a rude guy who insisted that I should purchase glasses with them because my insurance would not pay the purchase of glasses online (yeah right). I declined and left as quickly as possible. Not clean and rude! Will not return! read more

What a wonderful service we had at this Peale Vision center. It was our first time there and we really had a positive experience with their GREAT customer service. Even though thy did not accept my son's insurance, the ladies at this place provided my son with all the help he needed and told him all the steps he should take in order to get his refund. read more

Pearle Vision - Eyewear & Opticians Near Me - Miami, Florida

Amazing service by Gigi she was so polite and helped me decide on the many pairs of glasses I wanted lol. I truly don't know why this place has so many bad reviews, I recommend 10/10 service! read more

WOW.... the bad reviews are accurate and the lady below was probably paid to give them a good review. RUN from this place. Here's what happened. Both my girlfriend and I came in for an eye exam. We did not by any glasses at that time due to the selection - just couldn't find anything we liked. We later went to an eyeglass place by us and found glasses. The doctor flagged both of our prescriptions as odd or off. We still got them fulfilled. BOTH of our prescriptions were complete wrong. We both had blurred vision and issues seeing. I called to let them know BOTH our prescriptions were bad and we would now have to spend more time and money getting them fixed. They suggested we come back ... no way... maybe one prescription but not both. I suggested they reimburse us and they never called back. I called again - the owner got on the phone with an immediate attitude, defensive, unwilling to help. He said "You didn't buy any glasses it's not my problem - the doctor did it - speak with him" beyond rude and uncaring. COST: they're also expensive. BEWARE of this place, save your time and money. Go somewhere else and believe the other reviews read more

I was skeptical as the rating wasn't the best on Yelp. But, I experienced no issues. The Doctor was thorough, professional. She explained everything in detail. The girl who helped with the glasses, was helpful. She didn't mind giving me quotes on different brands of eye ware. I was happy with the way my visit went. Professional, from the beginning they advised me that they were running behind. So, as long as I know what to expect, I am cool. read more

Horrible the eye examiner refuse to wear the mask Correctly and scream to his patients read more

Just went back for my glasses and it was a good experienced and received good customer service. However, glasses are pricey and ended up spending $400. My frames alone were $178... Online the same frames in amazon were $88... So disappointed that I did not look in amazon first. Next time :-/ Price for an appointment with the optometrist was $84. I thought this place would be less expensive, but I was wrong. read more

The reviews are super accurate. RUN FROM THIS PLACE. The manager/owner is rude, condescending, and not suitable to service customers. The "hook-up" eye exam guy in the back will give you a "quickie" eye exam. Get your glasses and eye exam somewhere else that believes in service and ethics. Get the quality YOU deserve. YOU and I BOTH, deserve better than this poor example of a Pearle franchise. This place is garbage! read more

DO NOT COME TO THIS PLACE! Eye exams are done in less than 5 minutes. Besides the fact that everything feels rushed, they make you try other brands. For example, I've used Air Optix for years and was given Acuvue to try. I hated Acuvue so when I called to get the Air Optix on my prescription, I was told I had to go back and get rechecked and pay again. What a SCAM! Never again will I go to this place. read more

I have been having my eye examinations at this location for many years. My experience has been nothing but positive. Upon entering the facility, patients are greeted by Sunil, Owner and Manager. Sunil is very caring and ensures that the process runs smoothly. He completes the intake activity quickly and efficiently. The examination is completed by Dr. Cia Ghavami. He is a very kind and gentle doctor putting patients at ease. This year, my examination results were identical to last year so I did not need new glasses. I state this to be sure that future patients understand that Dr. Ghavami has the highest of ethics. Accolades for both Sunil and Dr. Ghavami for the manner in which they represent their practice and the reputation of the Pearle Vision brand. read more

I had the wonderful experience of an honorable customer service by Steve. Thank you for such an amazing customer service. I was very aprehensivo at 1st coming into the store but of course my observation was quite different from what I have read in the reviews. Yelp reviewers has me wondering do they just have an "All day bad day?" The entire store and doctor was friendly and greeted everyone and some customers did not greet back but that is ok, they took the time to greet, they took the time for us to select glasses and thank you and we look forward to seeing you and the many years to come. read more

All employees are very nice and friendly. Very professional work environment. They took good care of me and explained everything. Got my glasses within the 7 days at a great price. Every time I called they gave me the update on my glasses. The only things was the both times they said they would call me back they didn't. I know they can be busy so it was no big deal. Overall a good place. read more

What a joke! Came here against my better judgement after reading the reviews. They begin by telling me my insurance doesn't cover verilux lenses which of course they do. They had one girl running around doing everything. The place is dingy and not welcoming at all. Don't waste your time coming here. This place sucks!! I got up and left. Waste of time. read more

If I can give them negative stars I would. However I Matt say the doctor is very nice and helpful. However the staff and owner that sells the glasses and contact are horrible. This place is a bait and switch, I took my daughter to get contacts and they told me her prescription was a special order and I had to pay for them upfront for a year supply ($355), my insurance covered for most so my total was $180, this was four pairs. Once I got the contact lenses, I only received one pair and they told me that the price I paid was for one pair and not four. If my daughter wanted the other three I would have to pay an additional $655! I was floored and argued as professionally as I could. They didn't budge and said that was the price. I'm currently on the hold with corporate. Let's see what they say. I will await a call from the regional manager. Let's see if I get the call. read more

My husband & I went in for an eye exam. This getting old stuff sucks and we both need readers. Fortunately for me, I still have 20/20 but still need readers. Unfortunately, we went in on a gloriously sunny, beautiful Miami day. I mention this because we both got our eyes dilated and we had a heck of a time keeping our eyes open outside. Even with sunglasses. Next time we will go on a cloudy day. We chose Pearle due to location and because they are a preferred provider under our insurance. Our appointment time was honored with no wait. The doctor was friendly and thorough. The girl assisting us with our frame selection was friendly & not pushy. They are pretty pricey though. So we decided to just shop around before committing. If we keep the same insurance, we will go back next year for our eye exam. read more

The Dr was very nice. The sales people are a different story... After the staff insisting I purchase new glasses to take advantage of my insurance allowance I started to look around but couldn't decide on anything. As i attempted to leave I was informed that they had already billed my insurance for top of the line products before I had even decided on options. When I told them I wouldn't be purchasing anything they tried to make me believe that it would take weeks for their charge to be reversed and me be able to purchase using my insurance so that I would be forced to purchase from them. I've already contacted my insurance and the police and will be filing insurance fraud charges. Who knows how many people have been charged not knowing. read more

Very rude staff. Just started screaming at a family while I was in the store! I'm never going back after witnessing that. Truly disgusting behavior. read more

Warning about Pearle Vision on Kendall and 137th Ave. My husband and I went for routine eye exams at the Pearle Vision on Kendall Drive and 137th Ave today. I asked the optometrist to please put his mask over his nose as it had slipped down after he examined my husband. As an optometrist he gets very close to peoples faces all day long and my parents are EXTREMELY high risk (recent open heart surgeries, high blood pressure, diabetes, their age etc), so I wear a mask whenever I am around other people to prevent myself from passing it along to them, as I'm sure most people do. He then proceeded to berate me over "being afraid and freaking out over a fake virus" in front of my husband and our 9 year old. All I had said was,, "please lift your mask back up over your nose." We quietly got up to leave as this was obviously not going to go well. We've all seen these kind of crazy people on the news and Instagram and knew exactly where this guy was heading. He proceeded to followed us out into the lobby area telling his coworker that we were crazy and he wasn't going to see me even though I was the one who said that I'd be leaving and getting my visioned checked at another time. My husband was charged for his prescription by the second coworker and the optometrist then yelled at us to give it back saying we were stealing and what we were doing is illegal. (My husband had PAID already and he's a freaking attorney, very unlikely that he'd risk being arrested over a $50 co-pay). At this point our daughter is hysterical and we're trying to leave the store while the guy is yelling at us accusing us of stealing AND FOLLOWED US OUT. We hurried to our car and drove to the Lowe's next door where we called the police and filed a report. Please save your family from this insanity and do not visit this Pearle Vision. At one point he YELLED that he would "see me again" as if anyone in their right mind would dare come back after being berated, threatened and harassed in such a way. This optometrist is obviously not mentally stable and in no condition to be around customers and especially not children. read more

My appointment was the first appointment of the day at 10am. Doctor saunters in at 10:13, and then by 10:30 I realize they triple book time slots and I'm third. I walked out. read more

I had an appointment a week ago and I was so happy with the service that the doctor and the ladies were giving me. Everyone was wearing mask and you must not put back the frames on the wall because they go ahead and clean them. I am so happy that they do clean the frames with everything going on . I was also explained what I can do for my lenses since I didn't want new frames and how to save money using the insurance of eyemed . Good prices, good frame selection and everyone is professional. read more

If I could give this place a -5 rating I would. The service is terrible. The woman that works at the desk called nancy is the rudest most vulgar woman in the world the second I walked in she gave me attitude. and tried to talk down to me. The eye doctors don't have any idea what they're doing. They messed up my prescription 3 times and are completely incompetent. I will not be returning ever again. All this store has given me is problems! read more

This place is overpriced. Customer service, terrible!!. I spent almost $1,000 in two pairs. One pair had a scratch, and I had to come back because the person helping me couldn't see it. 3rd visit nasty and rude girl finally saw the scratch. 4th visit I could see the markings from the progressive and she said she would give me a refund, WOW. What a waste of my time. Do yourself a favor and go elsewhere. People need to learn to be kind and courteous, specially when I am paying. The way they treated me, it felt like I was getting it for free. read more

Overpriced! and on top of that not a very good customer service. I would never recommend this place to anyone.

This the reason I give one star, even that I think that they deserve even less. I do not recommend this store/company to anyone. I purchase my son's eyeglasses in there, I paid over $300 for his eyeglasses (they didn't take my insurance and they were closer to home), not 3 months passed by and one of the lenses got scratched. I called then and asked them about the coatings that they applied to the lenses, and they gave some really bad explanations (I have been wearing lenses my whole life) that do not make any sense. So I went to the store and they where to charged me $165 to change one of the lenses (because it was no way to fixed it they said). This place is a rip off, they overcharge and the quality of their products is lacking. I have never been to an optical where the quality of their products, customer service have been this terrible. read more

I've been here 3 times and the staff is always pleasant. The optometrist is very nice and helpful. Keep up the great work!

This store has a wide selection of frames, and a wide variety of lenses. Contact lenses come in very quickly. The girls are very helpful and pleasant. The Dr was very nice and sweet, she took her time doing my exam, I did not feel rushed. read more

This place is great I don't understand why everyone says its terrible the glasses are expensive I agree but the girl was friendly my glasses were fine and everything turned out great read more

Had no A/C when I got there and they could have at least called before hand to let me know so that I can reschedule the appointment I had with them. Terrible experience. read more

I took my 16 year old for an eye exam and to get a contact prescription and only 4-5 months later I called them and asked if I could get another prescription for another contact brand as the acuvue was irritating my child's eyes and they said they would have to exam her again! for $60!!! Just to switch contact brands???? This is absurd and when speaking to the front desk lady she just repeats herself like a robot and is not understanding or helpful although it is not her decision she has no customer service skills.. NEVER GOING BACK! read more

I made an eye exam appointment and still had to wait 1.5 hours for the Dr. to see me and paid $84 and was rushed. Got my glasses and in a few months the screw that keeps the lenses came off and I had to return to tightened it. I had glasses from other places before from all price ranges/places and never had experienced this. One of my other family members got their glasses here as well. Yet, unfortunate for that person after a few months, the lenses or edge of the lenses on two side starts to crack or split from outward to inward. I called the place and they said charges to get it to be replaced. Paid more than $500 and in a year the lenses cracked without being dropped or anything. Make sure to check the (quality) of your frame and lenses people before the warranty date and when you get them. If you paid more than $500 for your glasses make sure the quality and it last more years for the price you paid. read more