I recently had to return to the optometrist to update my glasses, and all I can say is that it is an absolute pleasure every time I visit Envision Optique. From the amazing selection of frames and sunglasses to the unparalleled service and genuine kindness of the entire staff, they make every visit such a great experience. Libia and Jose are always incredibly helpful and welcoming, and of course, Dr. Obregon is wonderful, knowledgeable, thorough, and the consummate professional. I absolutely love this place and cannot recommend Envision Optique highly enough! read more

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Great doctor! I started coming here because of dry eye issues that were preventing me from wearing my contacts. This office has state-of-the-art equipment to test your eyes for dryness. This sounds $$$$ but the nice staff was able to point me to an eye insurance option that makes all of my eye care so much more affordable. The doctor was able to create a plan for me & switch my contacts. I'm so happy I can wear contacts again thanks to him. Other reasons I recommend this office: 1. Easy to make an appointment 2. Considerate with options that don't break the bank 3. Kind staff 4. Clean 5. Street parkin is easy to find If you need a good doctor that cares about your vision & isn't just trying to make you spend a bunch of money, try this place. read more

This is the epitome of s***ty customer service. Was out of town vacationing in the area and needed sos help with my Morel glasses repair. My bad for having an obscure brand that apparently has a poor support network from Morel USA. In the first conversation by phone, was reminded twice that I had not purchased my glasses there. It was as if a rainbow of service options would have been available to me if I had been their customer already. We'll, pity the potential client needing service from Envision Optique. I sent a dozen photos and a link from the manufacturer for what specific repair I needed. They called back later than they had promised the next day. Representative Livia was cheerfully apologetic that they didn't have the right tools and parts, nor did they stock any Morel products. I'm so angry that Morel USA even lists Envision Optique as an official dealer. This was an absurd waste of my time. Livia carried on, however, indirectly punishing me for not having purchased my glasses there. Had I initially been a customer there, they would have been happy to ship my glasses to the Morel Lab for repair. I'm sorry, Livia: the entire world cannot possibly be existing customers. If you and Envision Optique ever wish to expand your apparently limited, small and exclusive customer base, the way you're going about it is completely off-track. I will make it my goal to ensure that Morel USA hears about the quality of customer service provided by your team. This is completely unacceptable, discourteous, and in fact so offensive. read more

I hate to admit my eyesight gets a little worse by the day... Therefore, I don't love visiting Envision Optique because they always confirm this sad fact of life. That being said, they are ensuring I keep seeing well so I guess that's a good thing and why they get four stars. I first visited Dr. Obregon last year when I needed a new optometrist in the area. Long story short, I ended up coming about six times within a month and half. With words like scratched cornea being thrown around, it wasn't their fault but aggravating nonetheless to fit in weekly appointments all revolving around poking at my eyes. What made it even worse? Long wait times. I'm talking about show up for your appointment at noon and hoping you even get seen by one. Unfortunately, that's the kind of thing I've come to expect at most Miami doctor offices. Sigh... I returned for my annual exam recently with no scratched cornea and things went a lot smoother this time. Even securing the first appointment of the day at 10, the doc doesn't seem to roll in until 10:30 so I guess no matter the time, just don't expect to be seen on time. You probably ask why I don't just seek another, perhaps more time sensitive, optometrist? Well, because at the end of the day, Dr. Obregon knows what he's talking about, the rest of his friendly staff is super helpful and, just a couple of times a year, I am able to put on my big girl pants and pull out the patience that is needed for enduring the frustrating wait. Just don't expect those pants to come out often. After all, I do prefer skirts. read more

3.5 Stars Dear Envision Optique, Well, I returned on Friday to pick up my new specs and to have my eyes dilated and checked. I arrived around 10:45am and since there was no one in the shop, I started thinking I would be in and out quickly. However, that was not the case. First, which I had not been previously told, the drops that dilate your eyes takes about 30 minutes to kick in, and here I am running late for work and pressed for time. But ok, I never asked, and so, I can only blame myself. Plus I should have gotten there at opening at 10am, so I was already running myself behind. Well, being that I had to wait 30 minutes for the drops to do their trick, I opted to wait in my car, jamming to music and hanging out with my love (he drove so that my blind ass wouldn't crash leaving with my eyes dilated). When I walked back in 25 minutes later, there was another person in the waiting room. No biggie I thought. However, where it all went a bit wrong for me was at this point. He gets checked out and they drop the same drops in his eyes. He sits in the waiting room with me. 5 minutes later the assistant comes out, and just when I think he's about to call my name, he calls the other guy over. Wait a minute, doesn't he have to wait the same 30 minutes for the drops to kick in?! So, it was an other half hour before I was seen. This upset me. I didn't walk out of there til noon. :( But hey, these are the situations that one experiences when dealing with such a quaint, personal, small doctor's office. I guess it's a give and a take. My glasses are fabulous and I love the way I look in them. :) No complaints there. Thanks guys of Envision!! Regards, SabrinaAnna* read more

There are no words to describe how terrible this optometrist office is !!! If you want to be ripped off and treated like you don't matter, this is the place to go to. I will never step foot in this office. Rude customer service. My "new prescription" in 2018 was so bad that I still couldn't see anything. I would have to wear my glasses with the prescription from 2011 and I saw better with those. Don't waste your time here!!! ps. It took a month to get my glasses and prescription wasn't even correct. read more

I don't understand the negative reviews, I had such a great experience at Dr. Obregon's office. I've been going to different Optometrists for years and it's always very "in and out". The Dr. was very thorough and made sure I felt comfortable with the contacts I chose. I am someone who is extremely skeptical and aware that I am not getting ripped off and did not feel that way at all. The doctor and staff were very transparent, gave me a copy of all items charged for my approval and even followed up to make sure everything was ok. Also, I must ass that Elba was extremely patient and kind. Excellent business, very happy customer! read more

I have been a customer at Envision Optique for the past few years. Even though this place does have its flaws, I wanted to keep the consistency with my eye exams, the place is clean, classy and the staff is professional. First its flaws: the timing. Timing is a major factor when it comes to making your appointment, if you get the first appointment, it isn't going to start exactly on time. So keep that in mind. Their day starts of at 10am on weekdays, not too sure about weekends. Also, if you are going to get your eyes dilated, make sure you do it in the later afternoon hours and on days they are allowed to do so. I had made an appoinment on a Saturday and the doctor had informed me that they usually do not do eye dilation, which my response was I cannot do this during the week due to work hours. Dudes, you gotta change the music that plays in store, smooth jazz is like 80's.. (there are some soft listening radio stations) Anyhow-- for the better part: their staff is friendly and professional, they also know how to work with your insurance. This benefited me plenty since I was able to get prescription glasses and sunglasses for a good price while paying for contacts out of my pocket. Whereas had I gone to another place I would have paid double the price. Also, keep in mind, the selection of frames in their store isn't just what is available, they also look up online to see if they have maybe different colors. In other words, don't limit yourself to what is on display in the store. This came in handy when ordering my sunglasses, I was able to get the frame in black, even though the original frames on display were of a brown color. (even though a mistake was made and my sunglasses were sent in brown, the staff re ordered and I got my black frame sunglasses, I'm a happy camper). Also keep in mind that it takes a couple of days to get your items. So, its not the best place and its not the worst either, I like calm and professionalism especially if I'm going to spend time there, you can always go to starbucks up the street or take a stroll around the little park infront of the office. =) read more

I am stuck with this doctor because it is so close to my house and is covered by my insurance. However, he is very arrogant and thinks he is above the law -- dude, you're just an optometrist. Daily contacts have a valid prescription for two years, and he kept saying that I was not allowed to get a prescription for a 1 year supply after 9 months of having been prescribed these contacts. On another instance, I used to have 2-week contacts and after about 7 months, I wanted to switch do dailies because the 2-week ones were irritating to my eyes. I had to pay full price for an eye exam even though there was no change to the actual measure, just the type of contact. On top of that, to get the right contact, I had to visit the shop three times and he was very stingy about the number of contacts I was allowed to take home to try, ie, only 3 pairs for three days. Does he not know that you can have accidents? And with dailies, if the contact does not go in properly, I just throw it out, since they get blurry afterwards. What a miser. He probably gets them for free anyway. To add to all of this, after I started getting daily contacts, the manager Naike said that I could get a rebate for my contacts. She gave me a card with the info and because I could get $80 for the 1-year supply that I got, I wanted to do it! She told me that if I had any issues, she would contact the rep (I should have known there would be issues following this offer). After a couple of months of having sent it, I called Naike for help and she never looked into the issue. I called several times after this since it bothers me that someone would recommend something if they know it will just be a waste of my time. read more

Staff is nice, doctor is not. It's all about business, they make you come twice for prescription glasses and contact lenses... yes for them it is 2 different things. Don't go there they are greedy. read more

Very excellent care!

I have been coming to this office for the last 3 years, mainly because of my husband's issue with finding contacts. The previous office we went to, the personnel were very cold and austere, and here it is the exact opposite. Neike (pronounced Nike) and Alba are not only superbly courteous, but also very accommodating. They help you with what you need but are never pushy as regards a sale. They have a very nice selection of glasses- we got my husband some great Gucci and Ray Ban eyeglasses. As regards prices, you will easily spend around $300 plus for the glasses, more for the designer brands, including all the added benefits such as anti-glare. The reason I buy here versus other places is that they work with many vision insurance programs, they give you $20 credit for every person you refer, and all glasses come with a TWO year warranty with NO copay! My husband has scratched his glasses at least 5 times and we just call in and they order the new lenses no questions asked. When they come in, they call him, swap the lenses, and voila, finito! As regards Dr. Obregon, he is equally amazing. He takes his time with you and talks to you and works to help you find just the right contact for you. My husband has severe astigmatism in one eye and has never been able to find the right contact. The last doctor said he couldn't use soft lenses and said he had to use special order lenses that were $600!!!!! When we visited Dr. Obregon, we found out that was not the case and he was able to work with him and find him a disposable pair he could finally use. Ever since then, we have never gone elsewhere. So please, next time you're in need of some new spectacles, give this place a try! read more

I've been visiting Dr. Obregon now for about five years, so you can say I've seen this place flourish. Speaking of Dr. Obregon, he's a bit serious and strict but very professional, dedicated and passionate about the work that he does. I don't know about you but those are traits I want from someone who can impact the way I see life. His entire staff is amazing! Elsa, Daniel, and Oscar are very personable, patient, and understanding of your needs. Oscar is my favorite due to his humility and humorous side. As far as prices.... They're pretty competitive. My wife bought a pair of Gucci sunglasses $50 cheaper than Nordstrom. Overall, the people are what make place special and I have to say everyone there while different they're all great in their own way!!! read more

Worst customer service that I had in my life. Got the info that they would be open from 8am to 1pm from their answering service and nobody answer. Avoid this place if you want a good service. read more

I find everyone at Envision Optique to be very professional. Dr. Obregon is a person that takes his job very seriously and is always looking out for the patient's best interest. Very happy with them. Isis Palicio read more

Absolutely terrible place to be! The workers there are extremely rude, I literally had to wait 2 hours for an appointment and they were doing nothing i saw the doctor talking to workers and the lady on the front desk I asked her "Hi I'm sorry to bother you but when am I going to be seen? I have to go to a meeting soon" and then she said "Sorry the doctors busy it's gonna be another hour till he can see you" their was NO ONE INSIDE WITH THE DOCTOR and NO ONE came inside to see him for the 2 hours I was waiting. Literally NO ONE in the place. The customer service is BAD. Whoever that front desk lady is needs to be fired now and everyone there. read more

I would suggest that you stay away from this clown and get a doctor who actually cares about his patients. 1. My daughter had an appointment at 3:00pm, my wife made it very clear that it was during her lunch break and that she only had one hour. Naturally, the doctor didn't have time to see her in spite of the appointment. 2. We had a follow up appointment at 11:00 Saturday morning; naturally, he didn't "have time" to see her until 11:30 and that's because I argued. 3. He wrote her prescriptions wrong and, as a result, we had to redo her eyeglasses The guy and his little assistant upfront are arrogant, could not care less about their patients and have no respect for anyone's time. We are certainly not returning. read more

Love everything about this place. Amazing waiting area, awesome location in the heart of Coral Gables. Customer service is great, they make everything easy. I arrived early before my scheduled appointment and they try to do their best to see you promptly. Thank you to Katherine while booking my appointment she was AMAZING and Oscar for making the test seem like a walk in the park [funny jokes too] See you all soon. Sincerely, Luis Padron read more

What's up with all the bad reviews!? I've been coming here for 3 years now and I absolutely love the friendly staff! Michael is a fantastic optician! He is both wise and experienced! He was able to point out that I had too strong of a prescription during my first visit and he was right as I was able to see much better after. He is super friendly and great guy. I always feel welcomed here. read more

This is as good as it gets. I don't mess aroudn with my eye health and thought I was getting the proper eye exams on a yearly basis to keep up with my prescritpion needs, etc. but once I discovered Envision due to a change in health plan I was so happy I did. Dr. Obregon provided me with the most comprehensive eye exam that I've had since I started wearing glasses 10 years ago. In addition, his office staff is very accomodating and welcoming. 10 out of 10! read more

Great optician! They provide high quality eyewear, and an amazing service. I will continue to use them for my eyeglasses.

Great optician and very friendly team!!! This was probably the most comprehensive eye exam I've ever had. I've been wearing contacts for over 15 years and this was the first optician to actually take the time to explain the impact of me wearing contacts the way I had been instead of letting me just choose the lenses I thought were best. Oscar (I think that's his name) on the front end was AMAZING! He was super patient with me trying on frames and explaining my insurance benefits. I will definitely be visiting this office for my eye care needs going forward. read more

The doctor is super arrogant, he is too conservative when it comes to optometry, and I honestly believe he gave me too much of an aggressive prescription. It took me over two weeks to get my glasses and when they FINALLY got there, they were the wrong pair. The staff insisted it was not a mistake, that those were the ones I ordered and did not want to admit their staff made the mistake, I know what glasses I ordered? So I had to wait almost a month to get glasses. Throughout all this, I did not get one call from the office to follow up on the process, in fact, I had to call several times to get updates. Meh, glad I left the gables and can now start looking for someone else. read more

I selected Envision as it was close to my house and it was a participant in my insurance. Both my wife and I had an appointment and we had to wait close to 45 minutes. I guess this is normal for doctors at the end of the day. Went through the prelim, exam, and discussion with the doctor. Both my wife and I stated that we wanted bifocals as it was covered 100% by the insurance. However, he insisted on Progressives. Well, either the lab messed up or he did, but I can not read with the progressives and I spend 10 hrs a day reading or in front of a computer. They insisted I give them time to adjust, but after 3 weeks we are still w/o the ability to read. In the case of my wife, she could not see at all. Not far, not near. She basically demanded a refund and walked away. The doctor stated that I should get a pair or readers to compensate. What? I was given progressives at the insistence of the doctor, and now he wants me to pay for another set of glasses to read? Unlike others here, I asked for my prescription and I got it w/o any hustles. If he would have asked for money, I would have walked out. I have never heard of anyone after you pay for a service, that they do not want to give you the prescription. That was not our experience. I have to say the staff was friendly, but I believe the overall service was more to make money as selling me progressives and add-on's is where they make more money. Would I return? Never read more

This place will scam you. The doctor at first suggested expensive tests that a second opinion said were unnecessary and then when I tried to get my prescription for my contact lenses, Envision refused to release it to me. In the State of Florida statute, section 484.012, "a contact lens prescription shall be considered a valid prescription to be filled for a period of 2 years from the date of the original prescription." The Doctor and the store insisted that there are distinctions in the law according to the type of contact lenses you wear...this is false and a scam by them to get you to come in and pay for another eye exam even when its unnecessary. Withholding prescriptions is illegal and any Doctor that engages in these kinds of unethical and illegal practices makes his medical judgement suspect. read more

My appointment went well. I was seen fairly quickly. The doctor was nice, not pushy or anything like that.

The doctor was extremely rude. As he walked in exam room, I was extending my parking meter time on my phone and he ordered me to put it down or come back another day. I left immediately. There was no hello from him. No good morning. This was my first visit to this office. I will not return. read more

Just lost another customer today. They don't care about the customer and all they want to do is find an excuse to charge more. I saw the negative reviews of Envision Optique before becoming a patient but because it is so close to my job I decided the convenience factor was worth the risk. A decision I strongly regret. I would suggest to any yelper, friends and colleagues to stay away from this place. Its just not worth it. read more

I have been going here for several years. The doctor and the staff are always very courteous. The doctor is thorough and remembers details about my eyes and past problems from several years ago. I have always been seen by the doctor within a reasonable amount of time. Very happy with the service I receive here. read more

Great friendly staff. Dr made me feel comfortable. Good selection of frames.

The entire staff at Envision Optique went beyond the call of duty when the lab misplaced my sunglasses. Thanks to Naike she not only found my sunglasses after relentless calls to the lab but she also manage to get me a new pair free of charge. Thank you Dr. Obregon and staff. read more

I liked the doctor as well as the service. People were nice and the space was comfortable. He took his time with me and made sure that my lense worked for me. So far so good. read more

honestly... i had a great over all professional service. I would truly recommend anyone to try it..... patience, loyalty is the specialty.. Sincerely, Hilda read more

I have been a customer at Envision for 2 years and have always had trouble. From long wait times, to inflexibility ( I was running 10 minutes late for a follow-up appt. and the doctor refused to wait for me, when on average I wait 2 hours for any of my appointments), and bad hours (I have been on time for an appointment and no one was even in the shop; also, doctor isn't even in the store for all of the short hours that they are open) I am sooo happy that my company FINALLY chose a new insurance carrier so that I am not stuck with the narrow options of Humana CompBenefits and have to go to this office again. I have actually looked up my new options and there are 10 places I can go to with my new insurance that are local, and have hours for appointments until 8 pm and open as early as 7 am!! I am so happy I will never have to walk in to the shoddy service from Envision Optique again. read more

They are spammers even though I've told them several times over the phone and through email to stop sending me emails THEY STILL SEND them. I had a horrible experience with Dr. Obregon and I haven't been back. It been over 5 years since my first and last appointment. Whoever their marketing person is the need to fire that person when a person tells them they want to opt out of getting their emails they should listen. read more

The best eye exam in years. A very professional staff and an excellent doctor. Keep the good work !!

While the staff is very nice, the eye doctor is completely arrogant with no bedside manner. Plus he makes you wait forever. I will never return. read more

I have been going to Envision Optique for over 5 years but today is the last day. I made my appointment weeks ago and confirmed with the person on the phone that my benefits were okay and good to go. I received ONE phone call and countless texts to confirm my appointment. Nothing about trouble confirming my benefits. I arrive at my appointment and as I'm waiting a staff member comes out and tells me that they can't confirm my benefits. I called my insurance myself and the insurance company confirms that I have no problems with my benefits. The staff member then says, oh it's that they don't accept that plan under the insurance - and then tries to tell me that they called me multiple times to tell me that they couldn't confirm my benefits!!! A complete LIE....the whole thing was a complete waste of my time. What's worse is that as this is happening to me there was another patient in the waiting area with the same problem!! C'mon guys, get it together!!! This could have been resolved in the initial scheduling of the appointment. I agree with a previous post that the doctor is super arrogant but I never had such a horrible experience. I am loyal but my time is valuable. Never going back! read more

The slowest service i have ever encounter in Miami....They tell you a week and the time drags on......whats sad is that you have to go to south beach for service. read more

This doctor is not very competent. I went for my annual eye exam and I had the worst experience ever. He had to do the eye test 3 times because he could not find the right prescription. The same day, I had to come back in the afternoon because the prescription went to high in one of my eyes and I had a terrible headache. He agreed to reimburse for the contact lenses trial and to date he has not done so. Do not waste your time and money. read more