We love this location. The best service! Their selection of frames is great and the prices are the best around! This location has an eye doctor and they have the most up to date equipment. read more

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I had an eye exam by the doctor and unlike any doctor I've ever been to in my life, I was not given the results of the exam. She said she would email me her findings the following day and I waited the entire day, nothing came. I went to the location and she wasn't there. The employee at front looked into the system and didn't see anything about my results. I am so contused as to what type of doctors office wouldn't be able to provide results of an exam they perform???? My doctor who referred me to them needs to see the results of the exam due to some serious symptoms I have, but I don't have any proof to show him that the doctor said she didn't find any of the conditions that he thought I might have. read more

Atmosphere was great and everyone was friendly when I first walked in. I made an appointment for 4:35 that same afternoon, showed up on time, and still waited until 4:55 PM. Typical Miami, where doctors don't respect other people's time. read more

"Great staff, limited extra-wide frames" Everyone was super nice and helpful, but honestly... the extra-wide frame section was a total letdown. Maybe a dozen options, tops -- and almost none with fun colors or personality. For a place with such a "diverse collection," they really dropped the ball on extra-wide styles that actually look good. read more

I've shopped before w/ Warby Parker and it's always been a breeze, however at a different location experienced some challenges. Decided to rewrite the memory and went to this location b/c of all the good reviews and wow do they deserve them all ! Super welcoming vibe from ALL employees but Obe / David / and especially Yana really helped my experience. They were nicely staffed too, so anyone who walked in had someone greeting/helping them ! Overall great location and I booked my eye exam two hours before walking in so that was also a bonus ! read more

I love this location; Daisy gave me the best customer service. She was so sweet and gave me the cutest feedback on my eye wear selection. Thank you so much for making my visit a breeze. I can't wait to rock my new glasses. read more

Super friendly staff and the doctor who did my exam took 20 minutes, super friendly and fast!

I am super disappointed and dissatisfied with this store. Definitely thumbs DOWN. I DO NOT recommend Warby Parker. They sell plastic glasses with a fancy looking name. I bought two pairs and the sales rep did not allow me to pay with my employee HSA card. They don't want to help you only make a sale. My sales rep was a guy. He told me the glasses would arrive in a few days they took over two weeks. Everything is a scam, service WHAT service? I went into the store with broken glasses and can't see without my glasses. I really need them. For this guys lack of service I had to continue wearing the broken glasses until the first pair arrived that work. A week later, 3 weeks later the second pair arrived, the reading glasses arrived and I cannot see with them. I also had a broken leg and was bed red-din. Today I went to the store to get help and I was informed my 30 day return policy expired. I would need to buy another pair for $300 & get a new pair of glasses that I don't need. Guess what your policy stinks and I WILL NOT BUY FROM YOU AGAIN. read more

Warby Parker Coconut Grove - The glasses I cannot use - $200 wasted. - Optometrists Near Me - Miami, Florida

This was my first experience at Warby Parker in Coconut Grove. I had never heard of Warby Parker and I am now obsessed! They really have a style for everyone! My salesmen, Bruno was knowledgeable and helpful - he helped me pick the perfect sunglasses for me! read more

Came to this location recently to get a screw put on my frames as it became loose in the middle of a shift at work. Rashel was quick to assist and explain to me what was going to happen and how they would be fixing the issue. She had a sense of urgency while being enthusiastic about helping out. I was in and out within 10mins which I really appreciated as I had to get back to work. Rashel was extremely helpful and patient with all my questions and even cleaned up the frames for me as it's been a while since I've had maintenance on my frames. Highly recommend coming to this location, ask for Rashel! read more

DONT WASTE YOUR TIME. YOU GET WHAT YOU PAY FOR!! They do not honor the quality of eyeglasses. I paid for scratch resistance and after 4 months of wearing them they were full of scratches. They will not replace them. They also broke very easily!! Customer service is the worst I've ever seen!!!!! read more

Great customer service at this location. Obi helped me out and was extremely patient and gave great recommendations as this was my first pair. Very streamlined process. read more

We walked in on a Sunday morning. They had just opened. Two sales girls immediately greeted us. PROS: Cool frames! I found a few I liked. CONS: Too Expensive, they couldn't find my insurance coverage given my name and provider (UHC) read more

Great experience here as everyone is super helpful and can even help giving you opinions on what frames look best on you. I'd order from here again :) the best part is that a budget pair of frames are just $100 and have warranty against scratches. read more

This may have been my first time in a Warby Parker store. I was impressed by the level of customer service which was very attentive. Also impressed by the wide selection of stylish and unique frames they had on display along with the prices. I tried on so many frames here but barely scratched the surface as there are so many of them. I hear great things about Warby Parker and I would probably love their stores if I actually started wearing my glasses like I'm supposed to. read more

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I live walking distance from this location and made an appointment for an eye exam online. I was very pleased with the independent optometrist but I am really annoyed and upset with the Warby Parker experience. I was given a hard sell in a crowded, noisy environment. I was waiting for the dilation solution to take effect to finalize my eye exam but was asked to go ahead and pay for the eye exam, which I did. I tried on frames and talked about the costs of the contact lenses and the next thing I knew the salesperson told me she had charged another $725 to my credit card for the glasses and contacts. I am attempting to cancel the orders and will never step foot in their shop or order online ever again. Unbelievable!!!!! read more

I went with my son to the Coconut Grove store late July. We wanted to have our frames updated with our new prescription, emitted by an optometrist, as they don't offer that service. We weren't exactly comfortable with how we were treated. The lady was rude, unhelpful and was very nervous about us trying the lenses. You should not work in a customer related business if you feel uncomfortable, specially now that we have COVID. Anyway, I called afterwards to make a complaint and was helped by a kind employee who does know how to treat a customer. Just as an extra note: my son´s glasses broke not long after. Now I need to go change them. Let´s see how they treat us. read more

I was skeptical because the prices are low. The customer service is excellent. The attention to detail with their styles is quite nice. Their 30 day return policy and unlimited adjustments is a nice perk. What I found odd was that you can't call and talk to the stores directly, you have to go through a main number. I wanted to check on parking at a location and received a non descriptor answer since it was a call center. Their inventory isn't connected between stores either so if one store is OOS you have to call customer service to see where you can pick up your glasses of choice (with no immediate guarantee they will be there). I wish they would do a plus up tier with more sturdy material as their styles are great. Fingers crossed, let's see what happens. read more

A quick update on my previous review: I've increased my rating to 4*... Although I never went back to this location, I did, however, heard back from the management team, and with a few back and forth emails and a call I decided to give them a second chance and we went to one of their other locations in MidTown in Miami this morning, and as expected they superseded my expectation at all fronts. Thank you Jody for going out of your way to assist my wife and me with our optical needs. Greatly appreciated. read more

We spent Sunday afternoon at Peacock Park playing baseball and decided to walk to Warby Parker to order sunglasses. I've heard a lot of great things about the service. However, our reception was poor to say the very least. When a friend, my 7 year old son and I arrived at the store entrance, we were walking behind a couple. The salesperson at the door opened the door for the couple, but pushed the door closed and walked away as we approached. I thought that it was possibly me being overly sensitive but my friend mumbled " WTF? He just pushed the door closed." Interestingly enough the same person who pushed the door closed followed me to ask if I wanted service. I responded that I would wait for anyone else to assist me besides him as he pushed the door closed as we approached, which I found extremely rude and unprofessional. He didn't deny his actions or apologize, he went to the front to speak with the other person at the front door. Meanwhile as I was contemplating leaving altogether, my 7 year old son happened upon another associate, Obi, where he asked for his assistance. Sadly, Obi was waiting on another customer, but offered to help us when he was done. We went to the car for a restroom break and to pick up my prescription. Upon our return, the other front door guard approached to assist us. Obi returned to the front and we thanked him, but explained that my son had picked his salesperson. This is where the experience turned from a -1 star to a 5 star. I'm not going to say that this was shopping while Black, but it was f'ed up. I will say that Obi took great care of us. We even saw a little teamwork. His female coworker at the next counter went to get the lens for me to select my color choice. We were measured, fitted, offered expedited shipping and paid without issue. I get that Warby Parker is typically located in hip, trendy neighborhoods; which are also in the midst of gentrification. However, rudeness is not acceptable to those of us who look like the long term residents being pushed out. I still plan to contact Warby Parker directly about this experience. Besides Obi and his co-worker's great service, I had a proud momma moment as I watched my son choose our sales associate and take control of the situation in the midst of possible discrimination, but undeniably rude service. I was reassured that We are working in the right direction. read more

Overall I was please with this place. The service was very helpful and knowledgeable! They had all types of frames for all different types of faces. The staff were super helpful to help with my particular face and my thick lens need. I would definitely shop here again. Bottom line...why pay an outrageous amount for glasses and get bottom line service when warby Parker has got everything figured out to a science! Pros Straight forward pricing Great knowledgeable staff A very good range of options for all faces and prescription needs Great location read more

The team at Coconut Grove's Warby Parker is very warm and welcoming. They take time to make sure you absolutely love the glasses you are selecting. They explain each step of the prescription exam throughly and kindly answer any questions. I had some issues receiving emails about my order that made the process much longer than their service promise HOWEVER, this location (and company) still get 5 stars because they accepted that they had dropped the ball and did everything they could to make my experience great. During one frustrated customer service call I admitted "I would be stupid to get my glasses anywhere else, your product and customer service are recognizably the best in the business; the technical communication just needs work". That statement pretty much sums up my review. I highly recommend these glasses. Also, a special shout out to Bina in the Grove location for staying on top of my order. read more

I came here last night and have never had a more pleasant experience at an optometrist. If you can ask for Katie, she is so unbelievably sweet and will make sure you get exactly what you want. Super knowledgeable young lady, friendly, and helpful. The overall environment of the place is relaxing and the place itself is aesthetically pleasing. Make sure to get there a little early as parking in the grove can be kind of messy but other than that very pleased with Warby Parker and it's service! read more

Finally took in an old pair of glasses that wouldn't stay on (probably 5 years old) and they tightened it up perfectly! Less than 5 mins in the shop, thank God, since my toddler was energy level 30000. read more

love Warby Parker!. no-drama eyeglass process. no one trying to oversell stuff I have not needed in 40yrs of wearing glasses and I'. m pretty sure I wont need in the next 24 months. the frame, the lenses & out of there. straightforward. read more

I ordered glasses with their home try on service which was extremely convenient because of the pandemic. I was able to try on 5 pairs at a time and they got delivered to my home pretty quickly. I finally decided on which ones I liked and ordered them. I visited their store today for free adjustments. We were greeted at the door and were attended to right away (without an appointment). Staff was very friendly. read more

I put / paid for a rush order and I'm still waiting. I had to check in w customer service multiple times. The web site Order history is not transparent. Finally via twitter I found out the issue - they ran out of inventory and had not started on my order! No clue when it's coming. It's the last time I work w this company. Go w lens craft it's at least on time ... read more

They are awesome! Very attentive and pleasant staff. They honor their warranties and it is a bright, open store with great displays. And who can forget $99 and a pair donated for each one purchased, and 6 month scratch warranty?! Only way that could be beat is by having an eye doctor in the store!!!!! read more

This was the best experience I have ever had purchasing eyeglasses. The frames are way better than anything you can buy from Lenscrafters, Costco or See. I discovered them by asking strangers I saw with good looking glasses where they got them. I started by ordering sample frames online but then was surprised to find a store near me. I bought a pair of Haskell sunglasses and James single vision glasses. They fit great. After my order I was given updates every day as to where my order was until the day they arrived. I will be back. read more

Ok. First and foremost - the customer service is amazing. The 2 girls that helped me were adorable and so willing to help me decide on which pair to get which was a task considering their beautiful selection. The store is chic, clean and simple. Upon entering and quickly glancing to the glasses you would think these are all hip, trendy glasses with hip and trendy prices but they are super affordable and they help you with insurance reimbursement if they don't cover your insurance. I had gone to a different store a few days before and found one pair that I liked. At Warby Parker I had about 15 pairs that I couldn't decide on. And before visiting the store I had called their corporate office to get some info and again was received with such a sweet lady on the other end (Lindsay) that was so helpful and kind, I could almost see her smiling on the other end of the line. What a great experience with this company! I will tell everyone I know about this company and refer the heck out of you. I visited the Coconut Grove store but there are a few more in Miami so I suggest making the switch and head over to this place! I went right at 12:00pm 12/9 - thank you to the 2 girls that helped me. You did a great job! read more

So incredibly disappointed by the lack of understanding and empathy at this store. I have purchased five pairs of glasses at this store for my 3 year old daughter who is visually impaired, she wears a prosthetic eye and has had 12 surgeries in her short life. She is roughly 20/800 vision in her one usable eye, has had an iridectomy and has nystagmus. She has outgrown her three pairs of glasses and was in need of an emergency pair to be ordered. It is difficult to find a time to bring just her in and have her pick out her glasses. I also understand that the PD and central vision measurements is of little use for her. Her RX on file is simply a small estimate of her actual RX as opposed to any sort of functional RX. Despite having to explain this to the optician and essentially grovel for her help, her advice (after going in the back to discuss with her co-worker) was for us to go home and order online without any assistance from her. I actually wanted her advice on estimating sizing. Not sure what "liability" she is protecting herself from or what qualifications she thinks she has that supersede the advice of her specialists and myself as her mom who has fought for the best for her. Astounding that an optician and her co-worker think they know best than a parent. (Didn't even have time to tell her I myself actually worked 2 years as an optician!!) Not to mention you would think a visually impaired child in need of glasses would be met with some sort of empathetic interaction. Never ever again. I will take my business else where. Shameful. Disgusting. I left this store with tears in my eyes because no one cares anymore about anything but their own "liability". read more

Great service and selection! Prices and the fact that they donate to young people in need makes it a no brainer.

What a great staff and the location is perfect! Although they couldn't fit my son's eyeglass prescription, Adrian adjusted and added a screw to his current glasses. I would recommend for anyone to come to this location. read more

Warby Parker has a beautiful selection of well crafted glasses. Frames usually start at $90, then get up to $195 in the higher range. I did a walk-in (I didn't know we needed appointments), but was still able to shop around like I needed to. There were only maybe 3-5 guests in the entire store at any given time. You go to a table in the center where you try on your glasses, and nothing is allowed to go back on the display until they sanitize it. Therefore everything you don't want goes into a tray for them to later clean and return to the display. I need low-nosebridge fit glasses and ALSO have a very narrow face, so I really only had about 5 frames I could chose from. Still, it's more than other places offer. With my $95 frames (the model was Daisy), $50 for blue light filter which I highly reccomend for excessive phone/computer use, and $30 for high index lenses which I need these because my prescription makes the glasses too thick, I paid about $170 total. Overall I am excited to get my glasses in the mail (7-10 business days!) My only pet peeve about this location is parking in Coconut Grove always costs a bit if you can't get street parking. We had to park in the garage for $3 for about a 45 minute visit. read more

Amazing selection, warm, friendly knowledgable staff quick service. I came in to try out a few pairs I was looking at online to see how they'd fit my face. I was delighted to learn they had an entire selection for smaller noses. The staff helped me pick the perfect pair and I received them much faster than the ten days, more like a few days. Great experience, oh and they were 95$! read more

I stopped into their Coconut Grove store on the chance I could have my ridiculously crooked glasses straightened. Even though I had bought them elsewhere, Phillip spent time and took meticulous care in getting them right. Wouldn't take any payment or even a tip which we tried to give him. Thanks so much! read more

I've now purchased three pairs of glasses from Warby Parker and can only say amazing things about the product itself and their customer service. When I went into this location I didn't really know what I was looking for but the sales associate was so friendly and helpful in handing me pairs I might like. She was very knowledgable about their inventory and did a great job showing me frames in my style. The store enforced covid restrictions and sanitized every pair I tried on before putting them back on display. I made an error in selecting the frames I wanted when I ordered them online later that day and when I spoke with Warby Parker's customer service department, they went above and beyond to help me-- I seriously could not have asked for better service. read more

Great service exceptional quality I have purchased two pair, one last year ,one pair this year. Both with progressive and transition lenses. , to my surprise they replaced the lenses on the pair I purchased last year when my prescription had changed at no charge I . Highly recommend Warby . Mm read more

This is both to review the store AND Warby Parker. First of all, bought a pair of reading glasses (not a complicated prescription) and rather than take 5 business days it took over 3 weeks to get my glasses. 1) the guy at the store forgot to place the order (did not even know how to use the order system as he was new and the other guy in the store could care less), 2) called a week later to follow up and Warby Parker customer service saw that the order had not been properly placed (if I would not have called They wouldn't have noticed), 3) told me to wait ANOTHER week and that they would ship them directly to me 4) a week later, I get an email that the glasses were ready for pick up AT THE STORE, they forgot to ship them directly to me. At that point they proceeded to call the store and ask them to ship them to me with courtesy shipping. Here we are, 3 weeks later and I still do not have my glasses. They told me I have to wait 3 to 5 more days cause their courtesy shipping is not expedited. After me getting really upset, they offered me a $20 credit, but I literally had to tell them I was going to dispute the charge on my AMEX. Customer service sux, and all this for Chinese made glasses.......NEVER AGAIN! read more

Not the friendliest experience I've had at that store. I was troubleshooting an issue I had with my frames and was given a bit of attitude. I'm not asking for adjustments for fun, I'm doing it so I can see clearly. I was clear that I did not want to switch lenses if any issues would come up but I was assured that it was a simple process. After I had them switched my lenses made a very annoying clicking noise. I ended up having to buy new frames after the ones I came in with got ruined. Smiling at me as a leave the store doesn't make up for the unfriendly treatment. The store was empty btw so I have no idea why I felt like I was being rushed by the optician. read more