I LOVE this Pearle Vision. My son and I have been going for years, and my ex-husband might still be going there, even though he would have to travel over an hour to get back there. Jeff, Skip, Dr. Geiderman, Dr. Andrea...all wonderful and helpful. There is a generosity in this store, that I have always admired....the staff is totally backed up by Dr. Geiderman, who owns the store and sets the example for making sure the customer is happy. They go way beyond the norm to succeed in these efforts! For the past few years, I have been able to pick out frames without dragging a 2nd opinion person with me! The staff is always helpful (and tells you the truth!), and often I've have other customers "chime in"....it's just such a comfortable place! Can't say enough...love, love, love them! read more

My wife and I came in for routine eye exams and to reorder her contact lenses. The entire staff was extremely friendly, especially Dr. Andrea Grote. The exam was simple and quick, while Dr. Grote was extremely friendly and thorough. After the exams were done, we weren't originally interested in getting new glasses for ourselves. However, not only did the owner give us 'buy one get one' for our new glasses, but he also had them ready that day! I will definitely be using them for all my future eye needs. read more

I had a great experience here! The first girl who assisted me (I forget her name) was super helpful and sweet. Walked me through the tests and gave clear instructions. Then, my appointment was with Dr. Andrea. Omg she was amazing. We chatted for a while and bonded over both being virgos! She hooked me up with a couple months of samples too! Then Amber, the manager, helped me check out. She patiently looked up my insurance info and walked me through the itemized costs. This team really cares! Dr Andrea also let me know she would help me out with any infection issues (i work in health care), which was so nice to know since I rarely trust urgent care systems with my eyes. Though i didn't get glasses, and just contacts, i did see they have a huge variety of frames! Highly highly recommend! read more

dr. geiderman r o c k s --- smoking hot awesome ......................my experience with the doctor was awesome----he cares about your experience and makes all efforts to cut you a great deal!! nothing short of a great business man! love love love the doc! read more

I saw Dr. Liz as one of the last appointments of the day -- she was super helpful; going above and beyond in trying three or four different contact lenses before finding the right fit (each with subsequent tests/measurements). At no point did I feel rushed or hurried; will definitely come back if there's another Yelp deal (and probably even if there wasn't one). read more

My Yelps are few and far between, but I owe the folks at Pearle on Lincoln a shout... I walked into their store a desperate man after a unsuccessful strabismus surgery a month prior. I had experienced intermittent double-vision immediately following the surgery, but the week leading to my visit to Pearle the double vision was nearly full time. The only way I could merge the two images (absent prism glasses) was to crane my neck back so I viewed the world with the lower 30 degrees of my field of vision. Needless to say, that sort of posture tends to put a lot of pressure on the neck and upper back--so it's no shocker that I walked into Pearle not only blind but pretty much in an invisible neck cast. I was desperate for immediate relief in the form of prescription glasses with prism. The Pearle employees couldn't be more sympathetic or ready to help. Not only did they place a rush order for the new lenses, they engineered a pretty inventive solution for immediate relief. The technician there ground and retrofitted my existing prism lenses, swapping left-for-right and right-for-left lenses (the surgery basically flipped my deviation) into a frame that they let me "borrow" until my new lenses had arrived. Resourceful, effective and above-and-beyond are descriptors that come to mind. Hat tip to the owners of Pearle on Lincoln. They've assembled a hard working and friendly staff and operate the franchise with the commitment and care of a small business owner. I will be a repeat customer. read more

I thought that the service was awesome. I was there early and they were able to get my appointment started right away. My eye exam was quick and I was able to pick out frames shortly after. Everyone was super nice. After I picked out the frames, they were ready within 30 minutes. Overall it was a great experience. My only disappointment was the selection of frames. There wasn't a wide selection of frames, especially for $200 and under. read more

I went in to get an eye exam and glasses one afternoon. I was told that they could see me right away -- then, for some reason, I ended up having to wait for upwards of 45 minutes. No real explanation was given. No big deal, it happens. The doctor I saw was friendly, but she asked a bunch of questions about my ethnicity as it relates to the condition of my eyes. That was kind of off-putting and awkward. The real thing that bothered me, however, was that at the end of the appointment I was told my glasses would be available for pickup in a day or two. I called back two days later (after receiving no notification) and asked about my glasses. They said that they hadn't arrived yet. I received no notification until the following Tuesday. At that point I called again and the salesperson told me that they had not actually placed the order yet. He did so at that moment, and then the glasses were available for pickup the next day. Why did this take an entire week? And why did I have to call to make it happen? How long would I have ended up waiting if I hadn't called? This is poor customer service all around. UPDATE: Originally I gave two stars primarily because of the errors related to customer service. Not long after posting this review the company reached out to me, apologized for the snafu, and offered a partial refund based on the errors that occurred. To me this is evidence of a company that actually cares about their customers! Even if they make mistakes, they're willing to do due diligence in correcting those mistakes. :) read more

After having an eye exam and fitting for contacts, they intentionally charged my insurance as if i also ordered $220 worth of contacts even though I had no intention of ordering any. I only found this out when I tried to use my vision benefits later in the year and was told they were all used up! When I asked them to fix it, I got the runaround and an unsatisfactory resolution. Because of seemingly sketchy business and insurance practices and how they handled my issue, I would avoid doing business at this location. read more

I LOVE this place! Fantastic doctors, great service, friendly and professional. Skip is amazing... Put it this way, I hate driving downtown from Glen Ellyn, always traffic, etc.... But, I would not go anywhere else for my family's vision needs, they are the BEST! Highly recommend..... read more

I had an appointment here recently to get a new contact lens and glasses prescription and a new pair glasses. My experience was great. My glasses took some time to adjust too and I needed some different lenses. The staff went above and beyond to make sure my new lenses worked well. I highly recommend. read more

I have been wearing contacts and glasses for 15 years and have tried a ton of different eye places. I have finally found a keeper. I love this place!! They took me in as soon as I got there. I was seen by Dr. Mokaya; she was extremely knowledgeable, took her time me, and answered all of my questions. This Pearle Vision had excellent customer service by all staff. In my case, Matt took care of me. He was extremely helpful, patient, and made sure I left satisfied. Highly recommend coming here!! read more

My daughter needed to get glasses and contacts as soon as possible and we're new to the neighborhood so I wasn't sure where to go. I saw the Yelp reviews for this place and was skeptical. I couldn't believe a chain eye glass place could really be good enough to get such glowing reviews. After going there today, I can attest that this place deserves all the good reviews and more. Jeff (the manager) was friendly and helpful immediately. He gave us a really good deal on the frames and lenses. He was able to get her in for a contact fitting appointment later in the day and they gave us not one but two trial sets of contacts so that she had something to use while waiting for our order to arrive next week. The doctor was extremely thorough and although we were only charged for the fitting (since she had her eye exam elsewhere), the doctor double checked her prescription and found that a slightly higher correction was actually better for her. I could tell that everyone there cares about their customers. Although it's a chain store, it has a real and honest community feeling. I know we'll be going back there again. read more

I decided to go to Pearle Vision since they have been around for many years. Dr Beth Mokaya did a great job taking care of my eye exam. She was very thorough and she had a great attitude. I will definitely be back for my eye care needs. Matt was very helpful when it came to picking my glasses and helping me figure out what my insurance would cover. This location is highly recommended. read more

If you are looking for your first pair of glasses, this is the place to go. Vanessa did an incredible job at explaining how different types of frames would work with my face (or not), she was very patient and was not trying to hard sale at all. I'm very happy with my new glasses read more

Amazing. I kept putting off getting new glasses because it's such a process. I walked in on a Saturday, didn't have my prescription or insurance card. They got both for me right away, helped me pick out frames, and I was able to walk out with the glasses right away. There were options I was considering that they didn't have in stock, but they offered to let me go with the regular lenses and come back and have them switched out when they were in, no extra charge. read more

I only went here because my usual doc wasn't open on the weekend and I desperately needed to replace my glasses. I was totally blown away by efficiency and quality of service. all staff were good, but Dr. Elizabeth Mokaya (sp?) was amazing - nice, funny, down to earth, quick, and -- even though I wasn't there for contacts - gave me a box of a new kind to try based on my happening to mention that I have dry eyes. All this even though I'd already mentioned that this was a one-off emergency visit. Stellar! I'd trade my posh Loop eye doc for her any day!! read more

This was my first time at this Pearle Vision location. It was the easiest time I have ever had at any eye doctor. The crew was extremely friendly and competent. They were very welcoming, answered all of my questions, and gave me honest feedback regarding my glasses. Recommend 100%! read more

Just moved to the city and lost my glasses. Went to this location based on the reviews. It was such a great experience. Dr Johnson Grote was knowledgeably and so helpful. Natasha and Jeff took so much time helping me pick out glasses. Great customer service and I had my new glasses in less than hour! read more

I came here because I had a Living Social deal that gave me a good discount. I stopped by initially just to get a sense of price and their frame selection. Jeff wasn't pushy at all, but helped me find frames I liked and answered all my cost questions. I had to get an exam and contacts at a different place that takes my insurance--but I came back and got the frames that Jeff helped me with. Everyone was friendly and the service was very quick. I'd give 5 stars if eye care wasn't so damn expensive! read more

I decided to go here for three reasons. A. They take VSP, B. The proximity to my house, and C. The reviews. I now know why there is a consistent consensus that the staff here is just amazing...because they are. I've been working with Doctor Andrea for a few weeks now, and she has been incredibly patient with me while I try to fit contacts for my astigmatism. Bare in mind, this is my first time ever being fitted for contacts. The experience has been extremely down to earth and personal, and every staff member I've worked with, in person, or on the phone has been eager to help me out. Thanks so much guys! read more

Service was 5+ stars! They fit me in on their busiest day and did not rush the appointment. Amber, Danny and Vanessa were all very helpful- I do not remember the owner's name but he took great care of me during my exam and contact fitting. The owner took time to explain the new contact cleaning device they gave me and checked my sight once again after placing in my new contact Rx. I felt pampered -the team they have there is thoughtful, attentive and friendly. Even mailing me my contacts once the order arrives! Turned something I was semi dreading to do and made it into a positive experience. Now I can see clearly again! Thanks for fitting me in today, I sincerely appreciate it! read more

The folks that work here were fantastic. I needed new lenses very badly and most other opticians told me 10 days to 2 weeks to get the lenses, which means I would be without my glasses for that period of time. Amber was able to set me up with temporary lenses which we put in some old frames I had. They scanned in my frames and my new lenses were actually in in 3 days. I cannot recommend this store more. read more

It's difficult for me to find frames to fit my face, because I have a tiny head! Ha! I went in today, because my daughter broke the arm off of a second pair of glasses. I couldn't find a frame that I liked as much as my last pair. Amber was super patient and helpful. She found a couple of arms in their "spare parts" and replaced both of the arms on my old pair for FREE! She also cleaned off all the tape marks from where I had attempted to tape on the old arm! (I was desperate.) Amazing service. I will return for my next pair of glasses! read more

Wow. Simply wow. I went here because my old eye doctor stopped accepting my insurance. I loved them but didn't realize what I was missing out on at Pearle. When you make an appointment the guy that answers the phone is awesome and when you go in there you can tell how much they value their clients. I've had eye issues since I was a kid including surgery to correct a lazy eye. I've never had an eye doctor be so focused on the best possible outcomes for me. They explained so many things to me about my eye, why it was crossed, how that affects me now, simple things I can do to improve near and short sight, explained how I have a flat eye so I'm limited on which contacts I can use, just to name a few. I also wanted to switch to daily contacts. Not only did they let me try on multiple pairs, but sent me home with nearly a months worth of daily contacts (not cheap) to continue trying. Dr. Andrea is fantastic and I will certainly be back. read more

Great service, knowledgeble and fast!

I searched hi and low for a particular pair of glasses, that my current pearl was tryong to charge $489 for (just frames) so i did some shopping around, lens crafters had the same frames... But go figure they didnt take my insurance... So i called every single Pearle in the 25 mile radius finding the lowest for the glasses at 329, being they were a Pearle i was happy, but because theyre franchised owned they didnt except my insurance either.. After my 15th phone call i spoke with Jeff, gave him all my info over the phone so i didnt have to drive for no reason, within minutes he called me back with the best news.. They could order the frame and the price was 329.. After insurance my glasses and frames came out to 268.. When i went in the store the owner was in there.. I cant remember his name, but let me tell you what a great guy.. Because of him & Jeff i will never go no where else, even if the drive is an hour (durning rush hour) ive already told a few friends who will be visiting on their next exam.. But i decided to write this post so others can see how amazing they are.. Mind u i was going to my old Pearle for over 3 years.. And for the same frames they were charging $100 more and wouldnt even work with me on the price.. Shame on them cuz they lost my business... Thanks again Jeff!! read more

The best customer service I have ever received at the eye doctor. The two young ladies at the front desk were welcoming and informative. My eye exam was a breeze. They had a good selection of frames and I even got 30% the complete pair of glasses since I was paying out of pocket. I ended up selecting some fancy frames and they had my glasses (-4.50) ready in 30 minutes. The whole process was easy, I even ended up paying less than I had anticipated ($405). They were so efficient that my 4 year old waited with me the entire time and he maintained his composure. So glad I went here for my glasses, I will definitely be back. read more

This is the best eye place I have been to in Chicago! Not only is the staff super friendly and nice, but they actually know what they are doing. I found out my contact prescription is too strong (probably why I have had headaches). I loved the eye Dr. Once my exam was over, I looked at glasses and the staff gave me their honest opinion for which ones looked best. My glasses were ready in 45 minutes!! I have never had glasses ready so fast. They also looked up my insurance, told me exactly what was covered, and then helped me get the best deal possible. I feel greatful that I have found this place! read more

I had a really bad experience at Lenscrafters and decided to try Pearle on Lincoln. What a difference. Everyone was super helpful. Lenscrafters said two weeks for glasses. Unacceptable. I went to Pearle on Wednesday and they told me they would have my new glasses on Friday afternoon. Wow. I got an eye exam since Lenscrafters gave me the wrong prescription (they never found my old one), had blended trifocals, transition lenses, and new frames for what I thought was a reasonable price. Problem was, I worked on Friday and shipping to my address with no real place for packages wouldn't work because I was at work Friday. BUT the store manager drove to my building in Rogers Park on Saturday morning, two days before Christmas to deliver them to me in person. What a guy. They were great and deserve a super review. Looking to the right side of the page, looks like everyone else agrees. read more

Great service and nice people. Good deals on nice glasses and frames.

I have been coming to this spot since 1992 - that's right 20+ years. Skip and Jeff and Dr. Ralph are mainstays and excel at providing customer service, value and expert eye care. And, they are so patient with me when it comes to selecting my specs. Love them. read more

Been going to this location for two years now and it is still just as good! Friendly staff, easy to schedule appointments, convenient payment and knowledgeable optometrists. No complaints and only positive experiences with this place. read more

I've been going to this Pearle since I was 7 years old (I have really bad eyesight). The service is always great, with fast turnaround time and good prices. I highly recommend them. read more

This is the best optical shop on the North Side, if not the city. Great staff is knowledgeable, honest, and friendly. All of the doctor's are top notch. With late hours on Monday and Thursday + Saturday hours, there schedule works with mine. If I need contact between visits, they are happy to mail them out. Glasses in less than one hour, high tech equipment that even photographs your eyes. All in all, a great store, excellent pricing and lot's of fun frame options. They accept many insurance companies and there is always a Pearle Vision coupon online or in the paper. read more

The staff and service at this optical shop is unparalleled. I have been going to this location for about ten years, went to another shop one time I was looking for a particular frame for my glasses, and never should have strayed. Several times I have needed to have my glasses repaired, lenses replaced, etc., and the staff here has always met my needs quickly, professionally, and either at no cost, or at unbelievably low prices. They want you to be happy with your glasses and are willing to do what it takes to make that happen. read more

What a pleasant experience!! I have never had a more enjoyable eye appointment in my entire life. If you need to get glasses or contacts this is the place to go!! I was running late because of traffic and had already expected to be brushed off and rescheduled at the door but instead I was greeted with friendly smiles and an eager staff excited to help me make decisions. Honestly, I felt like I knew them already. Especially my lovely Optometrist Dr. Andrea Johnson-Grote. she was sensational. She answered each of my questions with concern and cared for my exact specifications when dialing in on perfect vision for my eyes. Along with her years of experience, obviously defined in the care she gave, she had the kindness of a mother and the most admirable characteristics of a true professional Optometrist. After my check-up the staff helped me pick out the perfect frames and because I showed up late they stayed late with a "happy to serve" attitude!!! Even more so, the handsome Optician helping me decided that instead of me having to drive back and waste a trip to pick up my finished perfect pair of glasses, he and his assistant would stay past close and set my frames so that I could walk out the door with them in hand! This took a couple hours!! I walked in nervous expecting the usual run around and walked out kicking my heals together in gratitude and excitement. Thank you so much to the three of you for your time and care. I have found my new eye care solution! You should not spend your time and money anywhere else. They are the best!!! read more

Normally I only write reviews for food places, but this Pearle Vision's customer service was so above and beyond I wanted to be sure I wrote a review. I was helping my mother try and work out her new insurance for glasses and we called this Pearle Vision because they were so close to her house. I believe we spoke to Matt on the phone and he was amazing. He spent a solid 15 minutes on the phone with us pricing out different bi-focal options for her, after having called Blue Cross and Davis Insurance to be sure he was giving her the most accurate numbers possible, all before we even had an appointment! We were lucky and got in for an appointment an hour later and when we asked to speak to a manager to comment on the wonderful help we'd already received before even walking in the owner heard and thanked us. The owner also was my mother's Dr. for her exam, he did a quick and relaxed exam with great personality. We got talking about my mum and where she'd just moved from and how she'd needed glasses for awhile and how excited she was we'd saved up enough to get rid of her old lined bi-focals. When we went to check out he then came over to us and let us know that he was upgrading her lenses to the best possible bi-focal option for free. We were both flabbergasted, the service of the entire team and most importantly the compassion and ability to connect on a human level with their clients really sets this store apart. If you need glasses or contacts I highly recommend coming here and working with anyone on this team! read more

I am so outrageously impressed with the excellent service provided by this pearl vision. In an extremely desperate situation to have one-hour glasses made before a business meeting and Jeff Eide was so extremely graciously as to stayed open after hours in order to accommodate our needs. Upon arrival we realized we also did not have a valid prescription and Dr Ralph Geidermam also graciously stepped in to give a last minute exam after hours. I could not be more impressed by the treatment we received and the courtesy we were treated with. In the end, we were able to have exactly what we needed and I greatly look forward to continuing to give them business read more

Everyone here is so helpful. I was a little hesitant going to a "chain store" but all the staff there provided us with individualized attention and personalized care!! read more