I'm writing this review because of the excellent customer service I received. I will start off by saying I used this florist sight unseen as an unexpected death to a close friend had in her family and I live out of state. I was very particular about what I wanted and searched the web site for exactly what I wanted and once calling them and asking if I could make a few changes I was assured these requests would not be any problems. Once the funeral was over I was sent photos of my arrangement, and to my surprise, my requests we NOT honored. I also paid for the upgraded arrangement. My arrangement did arrive on time, but it was NOTHING like I wanted it to be. I decided to call and spoke to Gerard, I explained to him that I am not an unreasonable person, but I was very specific in what I wanted and was told they could accommodate my requests and I was also very disappointed in the size of the arrangement originally sent verses what their web site shows. Gerard immediately apologized and offered a full refund! I offered to send him photos of the original arrangement as well as screen shots of the one I picked from the web page so he would understand why I was upset, which I did. But he took it one step further for me, He remade the arrangement and delivered it to Cleveland for me! Ill admit I wasn't too enthusiastic about my original arrangement but he went above and beyond to make me happy and this is why I will use them again and again! Thank you for taking the time to understand my disappointment and making it right!! read more