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    15 years ago

    Went out of way to make sure computers work before installing

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    1010Computers - Storefront that offers mobile/Onsite technical support for small business and residential clients.

    1010Computers

    (17 reviews)

    I brought my Dell laptop to 1010Computers because it would not power on. After the repair, the…read morelaptop worked, but I later discovered it was running on a 128GB SSSTC SSD--a very small, low-end drive I never authorized or discussed with the shop. When I asked for clarification, the business stated they had diagnostic photos, hardware inventory screenshots, and a detailed report proving the SSD was already in the machine at the time of service. I requested copies multiple times. They did not provide a single photo, screenshot, or document. The customer portal they referenced contained only an invoice and the laptop's serial number. When I asked again for the documentation they claimed existed, the shop refused to send it and insisted they would no longer communicate in writing. They stated that any further discussion must take place only in person, which prevents any verifiable record. At no point did they provide the evidence needed to confirm their claims. My review is based entirely on written communication and the business's refusal to provide the diagnostic documentation they repeatedly referenced.

    On October 30, 2025, I brought my HP Spectre x360 ​​laptop which had a flickering screen, to their…read moreoffice (ticket #9325). I paid $50 for a diagnostic check. On November 13, they sent me an email stating that they had run tests but found nothing, and that opening the case was required for further investigation. However, claiming that the screws were in poor condition, they demanded $80 for this procedure. Only for opening the case! I realized that I was dealing with scammers. I had previously opened the laptop case myself without any issues when replacing the battery, following instructions I found on YouTube. I immediately retrieved my laptop from them and, acting on advice I found online, connected it to my smart TV. The image on the television screen did not flicker. The diagnosis took all of three minutes. Subsequently, I purchased a new screen for $150 on Amazon and replaced it myself, again following instructions from YouTube. The laptop has been working without any problems ever since. Do not get involved with these scammers.

    T-Mobile

    T-Mobile

    (10 reviews)

    Decided to purchase new phone based on trade in of old. Old phone was inspected and accepted as…read moretrade in. Sale was made. Upon returning old phone was told the trade in was not acceptable and to return the new phone there would be a restocking fee! What a scam!

    I went into the store today to return their WiFi equipment because I no longer needed the home…read moreinternet. I had the worst interaction with their sales person, Daisha. She was rude from the moment I went into the store for the return. She told me that I needed to wait until I received a label from T-Mobile because I had cancelled the home internet. I responded that the sales person over the phone said I could return it in the store. Daisha told me that if I cancelled service that I had to wait on the label. She did all this before looking at her computer. I asked her to check to see if I still have service and lo and behold once she checked her computer I still have service until April 6th. This set the tone for our interaction. She was rude the whole time and not once spoke or apologized for the fact that she was wrong. When she had to go to the back to get some return stickers, she yelled for the entire store to hear, "Lord Jesus, 6 o'clock can't get here fast enough." That was when I had to tell her as I was leaving she was the most unprofessional person I have dealt with in a long time. T-Mobile doesn't have to worry about my business ever again id that is the type of employees they hire. And to add salt to the wound the manager did nothing.

    PC's - itservices - Updated May 2026

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