This rating has nothing to do with the food. The pizza from here is fantastic, without a doubt This rating has to do with the service and the way you have to order/get your pizza. On-line ordering only, unless you call and get an intelligent person on the phone who will take your order. When you order on -line, you have no idea how long it will be before your order is ready; the only response you get is that you'll get a text when it is ready for pickup. Are you supposed to just sit around waiting waiting waiting? With company coming over on Sunday (8/15) I wanted to get two pies. I called (as I had done several times before) and was told to order on-line (no luck doing a phone in order this time!) I placed the order and then called back to find out when I could pick it up; was told 30mins. So, 30mins go by and I head over. When I got there, I was told it would be 30mins. "Wait a min. I was told 30 mins, thirty mins ago"...reply: "oh, ok let me check"...comes back..."about 10mins". I wait. 15mins go by....I ask again..."about another 10mins"....I wait....10mins go by...
I ask again (remember I've got company waiting at home for food)...."oh should be another 10mins"....I wait...two mins later the person comes back: "listen..we had a problem...it's going to be another 10mins" Bottom line: It was just over one hour since placing my order when the pizza maker comes out of the kitchen and hands me two boxes. "We never got your ticket until 10mins ago, sorry". (Which means the Front of House person has been lying to me for the past half hour) Now, had I not paid in advance (which you have to do with on-line orders) I would have walked out. The other bottom line: this operation is part of a shared kitchen model with Bambolina (also great pizza) and Kokeshi (fantastic pan-asian) but....I will Never (period) Ever (period) set foot in any of these businesses again (despite having been a semi-regular customer since they opened). Never. Ever.
(UPDATE: here it is 22hrs after placing my order....i just got a text saying it was ready for pick-up. so disappointing....) read more