The staff is very friendly and their services are reasonably priced. I would highly recommend.read more

Would not recommend. I had 6 different shirts (4 brand new) lose their buttons over a 3 week period…read moreafter getting laundered and pressed

Warning - Do NOT take your leather goods here!…read more I brought my 100% leather coat (purchased in Italy) to Royal Cleaners to have it cleaned and stored. Before leaving it, I specifically verified with the manager that they were able to properly clean real leather. She confirmed that they could. When I picked it up a week later, the coat was completely ruined -- the leather was faded, there was a hole in the front, and the sleeves were damaged. When I showed the manager, she said she didn't have to inspect it when it returned from the outside company that actually did the cleaning. I requested the name of the company they used and their business insurance information from both the manager and owner. They refused to provide it. Even my attorney attempted to get the information, but the owner still refused to cooperate. I eventually had to take them to small claims court, but the judge wouldn't review all the photos, emails, or attorney letters. The judge stated I should sue the company that cleaned the coat -- even though Royal Cleaners was the one who hired them and took responsibility for the service. This entire experience has been extremely frustrating and disappointing. If you value your leather or designer items, do not take them to this cleaner.

Our family has been going to this dry cleaners for almost 10 years. The owner takes great pride in…read moretheir work and wants every customer to be happy. We bring uniforms, suits, men's shirts and ladies dresses, blouses and also our bedding. We feel the prices are good and the service is quick. We are thankful for the location but also the drive up window is awesome! It's a dry cleaner folks....alll you peeps making negative posts should grow up. Thank you for your awesome service.

Brought my clothes to Horizon Cleaners and when I returned to pick them up, agent told me that I…read moredid not bring any clothes in. Confused I checked my closet again and the clothes were indeed missing. After 2 weeks of searching, returned to the store and same agent told me he was confused and returned my clothes to me. Make sure to get receipt if you drop clothes off at this location. Plus she was rude about the situation.

Way too expensive. Better pricing in Melissa. Like 1/5th the price for certain items.read more

Very friendly staff. During drop off at first visit they took the time to go each items needs and…read moreeven provided information of other services that they provide. Today at pick up once again very welcoming and after pick up of my items the clothing looks nice. Dropped off another order today.

I rarely leave negative reviews, but I feel people should know about my experience…read more I dropped off a pair of shorts to be hemmed and my wife's blouse. I was told they would call me with a quote before doing the work, but they never did. Instead, I received a text saying my items were ready for pickup. When I arrived, I was shocked to find they charged $20 to hem a single pair of shorts--shorts that only cost me about $25 to buy. I would never have approved that price had they called me as promised. They also charged $7 just to cut my wife's blouse, even though I had asked about having it properly hemmed. I asked them to keep the blouse and hem it correctly. When I returned, they wanted to charge me another $22 to hem it. I asked them to apply the $6 credit that the husband had already agreed to after acknowledging my concerns, but the wife argued with me and refused. The most frustrating part wasn't just the prices--it was the lack of communication. If they had called me with the quote as promised, I would have declined the work before it was done. In my opinion, the pricing is excessive, the communication was poor, and the customer service left a lot to be desired. Unfortunately, this was one of the worst experiences I've ever had with a cleaners, and I won't be returning.

I have used this location for years and overall I've had a good experience until my last visit. As…read morealways I requested to have my dress shirts and pants starched and I was told NO. The young lady and older gentleman told me I had to get whatever service is recommended on the garment care tag. Out of 18 pieces of laundry only two pieces could be starched. Even though they have literally been starching my clothes for almost four years they still said no. I had no choice to leave my clothes last time but not in the future. Now I have to find a new cleaners.

I have used the Comet cleaner on Stacy Rd in McKinney occasionally for the last couple of years. I…read morewould say about half the time I have to ask for something to to be redone because it is still dirty. Last week I took in a sweater, dress, and a silk pillow cover. When I picked up the items the sweater had a blue spray type something all over the sleeve and front, the pillow cover still had a small stain on it, and the dress was pressed poorly. I had them redo the sweater and pillow cover and just took the dress. When I picked the items up today, they had WASHED the 100% dry clean only pillow cover! It is a ruined, wrinkled, falling apart mess! And they just handed to me as if nothing was wrong. What kind of dry cleaner washes something that is labeled dry clean only? I could have ruined it myself for free! Also the sweater was still stained. Needless to say I will never go back and should have learned my less before this happene.

We've been using them for about 6 months and haven't had any problems. Price is very affordable and…read moreeverything of completed on time.

WAY overpriced and WAAAY too much starch, especially for someone who specifically asked for NO…read morestarch. I use them a couple of time a year out of necessity and convenience, and always regret it.

I dropped off some basic clothes (cotton/cashmere) and I was returned my new cashmere sweater with…read more3 holes, there were no holes at all before ever. the audacity to charge for that and not inspect the quality of the item.

Should be able to give 0 stars!…read more First just picked up my dry cleaning photos in their store, my dress is wrinkled! Completely unacceptable!!! Second, I dropped off a vest and when I spoke to them and they said they could not do it. I told them I was a traveling nurse and would not be home till now, they no longer have my 1,000 vest made from goat skin they simply said they donated it. When they told me they would hold it!!! DO NOT USE THESE CLEANERS!!!

I needed to get a dress back overnight to wear the next day to an event. They were able to get it…read moreback to me the next day. They were very professional and my dress looked fantastic. The owner's seem able to do what you need and work on-site.

This is my first time going to this place but service was fast and is not too expensive.. is far…read morefrom my house but the quality is good. Recommended.

Always bringing my dry cleaning here each time! Great work on both the front and back staffread more

*Update I've added a picture of my pants. I'm a 29" length and my pants were hemmed at 25." I was…read moreoffered my the manger to bring in my pants for the third time to fix it. I obviously denied that option. None one should have to go to the dry cleaner x3 times to hem two pair of the same pant. Now I'm paying $40 to another dry cleaner to alter my pants and wasting more time and money that should have been done right the first time. Not at any time did they even offer to refund me my money back for the loss of time and money I spent here.