I can honestly say this company is truly into customer service. Once you get started and set up…read morethings are easy. Everyone I have ever spoken has been caring and attentive. And there is always someone live available to talk to! But it is also easy to work with their website. I like that they send out several timely reminders so nothing ends up falling through the cracks and with phone numbers to make it easy to just call. All offices and phone staff are friendly and can easily retrieve all the info to make changes smooth. And a big bonus is how the company created very flexible terms so any changes can be handled easily including extensions of loans or getting news ones fast. I love this company and tell the workers this too.

Handed the title to my 2015 Lexus to obtain a title loan. They did not approve my loan due to my…read moreex's name still being on my bank statements. They refused to give me back any documents I handed them including my bank statements, copy of my drivers license, copy of my registration, etc. The staff member was nice until I asked for my documents back, she rudely let me know they would shred the documents. I requested she hand me the documents again then she reminded me they have them on email anyway and still refused to hand over my personal documents. I found the process to be difficult, time consuming and at the end rude.

Don't use them anymore. Period…read more They changed their systems so that if you make a mistake with getting money, they can't fix it. Because they have a "new system". Their managers can't override it. I just spoke with a manager and confirmed this. The problem I have is that I deleted the ACH part of my account to get funds delivered to my debit card. Should be the same thing, right? It's not. Their system decided to use ACH (did I not mention I had already deleted it) so I can't get my funds until Tuesday. There is nothing you can do at this point because of their "system". Move on friends. There are a lot more places to get payday loans.

If you need help and it's on their list of offerings, this is the place to go! Respectful,…read morefriendly, fast transactions, and reasonable rates. Cynthia, in general, helped me with a particularly tricky situation where I needed a money order cashed (btw, this is pretty much the only place in the universe you can cash one!), and despite the 4.99% fee to do so, they could! She greeted me with a prompt "Hello!" A smile, and some quick rapport building before she processed everything and I was on my way in just under 5-7 minutes. Never know... could be a customer for other services and I'd do so knowing I'd be taken care of in or out of the store. Thanks again!

I've been waiting here for over an hour. Actually, an hour and 15 minutes to cash a check. I have…read moreID and a recent financial POA. Maggie, who is nice enough, has to make multiple calls to her "Director" , who doesn't call her back while I sit here. "Rapid" is not the correct name for this business. I think 15-20 minutes would be more reasonable for this service.

The place is always clean service is great and they come in handy when emergency's happen.read more

Don't use them anymore. Period…read more They changed their systems so that if you make a mistake with getting money, they can't fix it. Because they have a "new system". Their managers can't override it. I just spoke with a manager and confirmed this. The problem I have is that I deleted the ACH part of my account to get funds delivered to my debit card. Should be the same thing, right? It's not. Their system decided to use ACH (did I not mention I had already deleted it) so I can't get my funds until Tuesday. There is nothing you can do at this point because of their "system". Move on friends. There are a lot more places to get payday loans.

So, I needed a money order today to pay my rent for October. Last month I went through my bank to…read moreget a money order for rent, thinking it would be easier AND cheaper. Yeah, not so much. On top of the amount I needed for the money order, my bank charged me an additional $10.00 for processing. So, I did a little research and found Moneytree. They only charged 75 cents per money order up to $1000.00. Not only that, but the girl who was working this morning was extremely friendly and super informative. I know where I'll be going for my next money order!

Called in to the office because I was approved online. Once I called I spoke with the apparent…read moremanager (although I don't know how someone lacking such customer service could acquire that position) and was told because I was self employed I could not get the loan. I explained it didn't say that anywhere on their site. She explained "it doesn't need to we can deny whoever we want for whatever reason we want!" I was so appalled at the way she was talking to and treating me. I thought maybe she was having a bad day, I decided to apply again two months later, now full time at my non self employed job, once again called in and got the "manager." She wasn't having it, she pulled me through every ringer. Telling me she would find out how I had false documents. Pretty sure she was out to get me, all because I questioned her about being approved and then denied for self employment. Maybe she could take this "pandemic break" to reevaluate her current career choices, because customer service is not her calling!

Do not go to this place the "so called" customer service rep Jessica, who works here is rude and…read moremakes you feel like the scum of the earth for needing help! DO NOT GIVE THEM YOUR BUSINESS!! I recommend going down the street to the wonderful gals at Cashco they treat you with dignity and respect.

Don't use them anymore. Period…read more They changed their systems so that if you make a mistake with getting money, they can't fix it. Because they have a "new system". Their managers can't override it. I just spoke with a manager and confirmed this. The problem I have is that I deleted the ACH part of my account to get funds delivered to my debit card. Should be the same thing, right? It's not. Their system decided to use ACH (did I not mention I had already deleted it) so I can't get my funds until Tuesday. There is nothing you can do at this point because of their "system". Move on friends. There are a lot more places to get payday loans.

I love this place and the people. I've been doing business with them for 16 years. They are amazing…read morepeople. A lot have gotten their own stores and moved on. They are super nice and all are professional. You cash your checks, get loans and/ or get money orders they want your return business. Any business gets all your money orders at no costs. It's a benefit for being a loyal customer. They usually work with you for all repeat customers. I do and have always done repeat business. They are always awesome with keeping great records. Always greet you as you walk into their office. Cheerful Assist you in getting the best possible loan they can. They are the most reliable and trustworthy lenders in the area. Andrianna F. who has been with the company since 2014 and is the manger at this store. She's the nicest person. Who knows what customer service is all about. Stop by and see if they can help you. Their entire staff is Awesome and friendly.

Called about info on cashing a large check was told everything made the drive down and it was a…read morecompletely different story. They expected me to sit around for someone to call them back from an office at five o'clock when most offices are closed by then to verify the check even though they had already called the bank and verified it so who were they calling? Seems like they just wanted the fee to cash it. Lady was rude and had an accusatory attitude towards me because the amount. Then gets an even bigger attitude because I had signed the check and she didn't watch me was told they may or may not run my credit....for cashing a check? Yeah I don't think so. Sketchy place rude workers. Waste of time stay away.

Really like the services offered here and the customers service has always been very friendly!…read more I always end up having conversations with the tellers. It's a quick and easy process! Wouldn't go any where else. I take out pay day advances and have great experiences at all locations.

BEWARE. DO NOT DO IT! I have been paying faithfully for 1 year on a 2500 installment loan…read more ($420/month) Long time customer. I called and asked my balance and they told me it was a little over $2K still. What ?????? I perused my bank ACH's and it totaled approximately $5,040 that they have deducted from my account. If they think I am going to pay $7K they are crazy! Covid hit, unemployed and my employment shut down, then fires and evacuated. They continued to charge me their high interest when I asked the payments to stop until I returned to work. Closed my bank account today and adios! Also they pay their workers peanuts and work them to death. I have all the credit I need as I built my credit up and now have a score in the 700's. I'll use the $400 to pay off my low interest credit cards I have obtained. What a scam!

From the owner: Over the past 30 years, USA Cash Services has been offering products and services designed to help…read morepeople meet their short term financial needs. We have store locations in Arizona, California, Nevada, Utah, Wisconsin, and Wyoming. The products available vary by state, but we offer installment loans, payday loans, and title loans. We also offer online loans to residents of California, Idaho, Nevada, Utah, and Wyoming. Call us to start your application over the phone, or apply online!

Barbara helped me cash a few checks, and she made the experience so pleasant. She also let me know…read moreI can come back to do my taxes which was great information! Thank you guys so much.

Daniel at the El Rancho Dr location took excellent care of me he was super nice and helpful and I…read moregot the cash I needed today! Thanks so much Daniel I recommend this location for your check cashing needs!

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!