I went here Friday, April 27, 2019, just before noon, to discuss a potential windshield claim with…read moreLiberty Mutual, my auto insurance company. I have used them for just over a year for both my auto insurance and renter's policies. Stacy R. Kennedy, CISR, is my agent, and she has always been so pleasant and professional when I have dealt with her.
The office is located on the second floor of 10345 Professional Circle, which is to the left of the Renown building. Parking was easy,although the lanes were a little tight. They have restrooms on each floor. And from the second floor there is a huge glass window in the front with a spectacular view of the parking lot and mountains.
I didn't expect my agent to be in or available, but I thought I would stop by since I was in the area, and their Yelp page had no pics, which made me feel sad.
As it turned out, Ashleigh Foster, another agent, was there, and was happy to help me! I signed in first, then waited. She offered me water while she went back to check my policy.
She came out and told me for a small windshield claim, it might be better to pay myself. Since it was comprehensive, I would not be surcharged by them for it, but if I decided to shop around and change companies in the future, I would have to disclose I filed a claim. But she also said if it was a larger amount, go ahead and file the claim.
I also asked if I had to get an estimate first. Like with collision, they send you to Caliber Collision, which works with Liberty Mutual to give an estimate. They go by that amount for the claim, but you are free to choose your own body shop. So I wondered if it worked the same way with auto glass. Ashleigh said no and that I could go wherever.
She recommended I go to Reno Sparks Auto Glass in Sparks to handle it, since she said they provide excellent service, are local, cost less, and even have done her own car, a Subaru. I said I called the national number the day before, and they told me Safelite AutoGlass was Liberty Mutual's preferred partner. But Ashleigh said the national corporation recommends them, but the local agents here know better, due to the reasons mentioned above
I also asked her some questions about recalibration of my safety equipment, since when you have your windshield replaced, any safety camera or sonar that is built in need to be checked. My car has a camera between the review mirror and windshield, which monitors the lane lines as part of the lane assist feature in the Toyota Safety Sense (TSS) package. She was unaware of that, and at first thought I was talking about a dashcam, but she told me to ask the window company.
They have a nice customer waiting room, with three chairs and a bowl of candy by their window. Strangely, they have a secure window between the customer and desk person, like some banks do. I think it is kind of strange for an insurance agency, since they do not handle money, but maybe they just inherited that when they took over the office.
