1. Liberty Mutual Insurance

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Reno, NV

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Liberty Mutual Insurance

3.0 (2 reviews)
Open • 8:30 am - 5:00 pm

Services - Liberty Mutual Insurance

Homeowner or property

Car and truck insurance

Life insurance

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8 years ago

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Stephy Navarro - Capital Auto Insurance - Edith Mejia and Flo

Stephy Navarro - Capital Auto Insurance

(1 review)

South Reno

This place is a disgusting excuse for an insurance place. First of all the girl Stephanie…read moreoriginally set me up with the policy, she was very friendly when she knew I was going to write a policy with her. She quoted me a price which was reasonable considering my car is a 2015 so I went ahead and signed the policy. It took about an hour to do so. She sent me papers to sign via email which didn't work so my bf had to go get them, bring them to me at work and then bring them back to her. She wasn't very friendly to him when he did. Then I get an email back with an even higher monthly premium then she originally told me. I let it slide since it was only a $25 difference. I also signed up with her for auto pay as well as paperless billing. So a few weeks passed and I received a paper bill for $75 higher than my original quote. When I called to complain she told me she would re-quote me for something lower, she put me on hold for about 2 minutes while she did so. In my opinion it should take longer to find another deal so I don't feel as though she did it she only said it to try to satisfy my anger. Then comes back and said because of a ticket I didn't disclose to her there's nothing lower and that I'm stuck paying that much. She got my whole dmv report the date of the original policy set up and got all the tickets or accidents in it and told me them that day so I know for a fact she's just making an excuse. Then today I called to ask for help canceling it so she transferred me right away to the insurance company itself rather than helping me fix the problem. When I spoke with Progressive they told me there's fees that were never disclosed to me and referred me to the agent who wrote the policy to get the fees removed since that was not my fault. When I called Stephanie back once she knew it was me she was very rude and told me she wouldn't do anything to help me and if I don't pay the fees then I'll just end up in collections. Then had the audacity to ask me if I originally asked her if there were cancelation fees because I was going to cancel in the 1st month. How could I know she would screw me over and I would get over charged and get no assistance and feel the need to cancel in the first month? She started to accuse me if being in a rush the day she wrote the policy which is a lie and then said it's my own fault for not telling her I would cancel so soon. She is extremely rude and her customer service is appalling and disgusting. I'm so angry at how poorly her attitude was projected. When I asked for her bosses info to complain site proceeded to state she's the boss and I can only complain to progressive. Unless she owns it then she's lying and I don't believe someone who is trying to run their own business would be so rude to their own clients. She lied across the board. PLEASE STAY AWAY FROM THIS SORRY EXCUSE OF A BUSINESS. THEY ARE CROOKS WITH SHITTY ATTITUDES AND ARE VERY DISRESPECTFUL. I ALREADY FOUND A MUCH BETTER DEAL THROUGH AUTO INSURANCE AMERICA AND ALREADY THEIR CUSTOMER SERVICE PUTS STEPHANIE TO SHAME. CAPITAL SHOULD BE CLOSED AND STEPHANIE SHOULD NO LONGER BE ALLOWED TO SELL INSURANCE. SHE IS A DISGRACE TO THE INSURANCE WORLD. I'll be contacting the insurance board to make a complaint as well as to the owner of the company. FOR YOUR OWN SAKE. .....GO SOMEWHERE ELSE!

From the owner: Capital Insurance Service formerly known as Capital Auto Insurance is a full service agency serving…read moreNorthern Nevada for over 10 years. Capital Auto Insurance we strive to provide our clients with the best possible insurance at the lowest cost possible. Because we have access to multiple insurance companies, we are able to compare rates and policy types with a variety of companies. This allows us to offer our clients insurance that will meet their needs and their budgets. Capital Auto Insurance our friendly professional agents are here to service all your insurance needs.

Liberty Mutual Insurance - homeinsurance - Updated October 2026

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