AWESOME SERVICE !!! Jeff you rock. This company answers their phone and handles all issues with an…read moreA ++++++ SCORE !!

I don't know if everything/everyone attached to my purchase of this house was cursed but I have NOT…read morehad a good experience with Hinman & Associates. Lots of missteps early on - like creating my policies with the wrong name (I go by my middle name but details people) and telling me I didn't have mold coverage when I needed it (I did, had to read the policy myself to find the actual answer). I overlooked many of these small(ish) annoyances and just thought wow, I wonder why my realtor recommended them. The policies (homeowners and auto) seemed good so I figured it didn't matter much. I had a pretty big claim on my house 5 months after I bought it. It sucked. Hinman & Associates did not help at all. Fine, I got it. However, at some point the insurance company requested proof that I had completed the rest of the repairs - only they asked my insurance agent, Rob Hinman, for this and did not ask me. If they had asked me, I would have sent it immediately. It turns out this was because without it, they weren't going to renew my policy when it is up in a month. OK, kind of important, right? So Rob calls me and casually mentions something about them not wanting to renew my policy. Doesn't seem like a big deal to him. It is to me though. So I send him the documentation for the insurance company. I hear nothing back. That day! I got a notice of non-renewal in the mail. OK...a simple fix, right? My crack insurance agent will know what to do! I called, emailed...nothing. This was last week and I still haven't heard back from him. Luckily, in the meantime, I contacted my insurance company and sent what they needed and they renewed my policy. WHEW! Of course, I didn't quite catch them before they notified my mortgage company that my homeowners policy wouldn't be renewed. Mortgage companies reallllly don't like that. So now I have more stuff to do, since Rob Hinman couldn't be bothered to contact me. Yes, I am changing to a new insurance agent!

Very rude broker Andrea was not helpful. Andrea made a point to belittle me repeatedly. Andrea said…read morethat I had "made a mess of everything" by calling to ask for a fair quote for the Tahoe area as many companies no longer insure this area. She further instigated the situation by telling me "you have no idea what you're talking about" and then telling me "to call someone else." Do not recommend working with this company.

You could not ask for better help when it comes to insurance. I buy my health, vehicle and home…read moreinsurance from Truckee Community Insurance, and I'm very grateful for their warm personalities and extensive knowledge and experience. Over the past 6 years they have gone out of their way to help me with multiple issues, shop for the best coverage, and have offered excellent advice. Karen, Donna, and Jon are also friendly, wonderful people! I know I indicated that already, but it's worth pointing out twice. Thank you all so much!!

So, in this time of DMV only seeing people with appointments yet they won't let anyone make new…read moreappointments, what are you supposed to do when you get a car? I am so glad we found Your Way. A quick phone call and everything was going. New insurance, transfer of title, new plates. And here is the SERVICE level you don't see anymore, she picked up my friend at work to help get the ball rolling as I wasn't off work yet to get her to their office. WOW! If you are looking for a new agent or need DMV work done please give them a call.

made me wonder if I really had a policy. 5 years no paperwork (requested paper,USPS) I end up…read morehunting her down every year for POI cards. Found a company at half the policy price and they answer the phone.

I highly recommend Bridget!…read more I have referred clients, friends and family to her thanks to her amazing customer service, knowledge and expertise in the insurance industry. Bridget is very personable, honest and genuine, which is why I trust that anyone I send her way will have a positive experience and their hunt for insurance will come to an end. Bridget is the best!

I've been with Bridget for years now and she always goes out of her way to help me out. A+++read more

We have been insured with Roxanne since she first started as an agent many years ago. We have…read morealways had a great experience with Roxanne and her staff. We have made numerous requests and always been impressed with the speed and professionalism of the people in the office whether we were adding a vehicle, motorcycle, removing a vehicle, or changing coverage. We recently had a water pipe break and an auto accident. Christina did a great job taking all the information from us & explaining the claims process. She also followed up with us to make sure the claims office had contacted us to handle the claim. Christina is not only professional and helpful, she is always very pleasant over the phone. Exceptional service at an exceptional rate. I would recommend Roxanne Duffield to anyone. Roxanne is not in this business to just sell you policies and make money. She really wants what is best for her clients. Roxanne and her staff are very friendly and always welcoming.

We've been with Roxanne and her team for at least 12 years. They have always been really attentive…read moreand helpful when we have questions or need support. I'm very happy with the continued great service. Thank you!

Steve Hesse and his staff are Amazing! They handle my companies insurance as well as my personal…read moreinsurance. They are friendly and helpful and are always there for anything I need.

The Agent Steve is rude and very self serving. If you want to have a conversation with this…read moreoffice, be prepared to be talked down to, and don't ask too many questions. Any Agent worth their weight will review your policy(s) on an annual basis (within reason of course). The Hesse Farmers office just collects the check and offers ZERO effort once you become a customer. This Agent actually hung up on me. I guess his bad day becomes your problem. BUYER BEWARE

Theresa runs this office and she gives excellent service. I bought a house, no problem. She wrote…read moreme a binder and sent me the bill. If she's unavailable when I call with a question, she calls me back promptly. This is so important in an insurance agent. This office loses one star for attempting to get us to switch some of our coverage to an agency charging a little more because it was obvious that this office would make a bigger commission. I may not be a rocket scientist, but come on Theresa -- even I know you can do better than that! I know this makes her sound bad, but honestly, I think it was Allstate that made her try this and she was cool about it when we turned her down.

Recently had to deal with an Allstate policy holder covered by Stan and Teresa and it has been…read morehorrible. Allstate is HORRIBLE to deal with. Refused to inspect vehicles, assigned 80/20 liability without inspecting cars or the accident scene. Stay clear of Allstate and choose another company if your broker suggests Allstate. You are not in good hands people

Best insurance purchase ever! Found out about Jermy Rollo though a friend. I'll never be buying…read moreinsurance for anything else where ever again. Best rates. Immediate customer service. And a really great guy. I really can't believe I've been wasting my time with online services. You get to talk to owner(a real person)! And it takes half time it does to buy online for more. Can't say it enough, he's the best. And if you need sr22 insurance, double everything I said. He's the man!