I have had such a great experience with this agency. I did a lot of research when I was switching…read moremy policy from my first insurance company (which was bundled with my parents) in 2016. State Farm offered the best rates with good coverage. I continue to have a good experience with this office. Most recently, I have been working with Stephanie and she has been very helpful. She is the first member of this office to invite me in for a consultation (I set up my policy over the phone in 2016). She tried to find discounts to keep my business and since then has been available through email for questions and updates. She is quick to respond and is very helpful. While I haven't met with Christina Kantrud yet, I have been very satisfied with Stephanie's help. Fair warning: State Farm is choosy about who they accept; my significant other was denied a policy due to an accident that was not his fault and was invited to try again after three years had passed. It is my understanding that this is a national State Farm policy and not the fault of this specific agency.

Where to start. Ms Kanturd does not have her clients best interests on her mind. She is only…read moreinterested in collecting her commission. I called last year to discuss my premiums. I was told the only way to lower them was to raise my deductibles. After yet another annual increase I called around and got better coverage from another carrier for half the premium. HALF!!!! Then I attempted to contact Ms Kantrud to cancel my policies. No one answers her freaking phone. After several attempts I called another State Farm agent who sent her an email. Only then did her office reach out. Now for the real kicker. When they called they told me I had all of these longevity credits that could lower my premiums and deductible. Ummm, where was that tidbit of information previously? She is curt and rude. Never again.

Wow professionalism and integrity delivered when not necessary. I signed up for insurance through…read moreNicole then found different coverage. Although I forgot to cancel the policy I had through Nicole that I did not need, she sent me an email letting me know I was entitled to a refund and helped me get it. There are lots of stories about folks getting taken for a ride. I like to find good stories, Nicole at Nevada Insurance Agency should be looked to for all insurance needs in Nevada! Sincerely, Jeremy B

In switching insurance coverage, I told the Safeco agent at Nevada Insurance Agency, Nicole Orput,…read morewhat date I was cancelling and why--she was initially snippy (almost rude) and not helpful, but wrote the policy. Instead of verifying the date with me, her new policy started 10 days later (causing a coverage lapse) and now the DMV is threatening to suspend my registration for the lapse of Insurance. I am firing Nicole as my agent because not only did she not pay attention to my timeline concerns and the transfer to a new agency, she is incredibly rude, with zero care or concern and has now caused a suspension, and a black mark on my pristine record, not to mention a great deal of trouble for me at the DMV, who will fine me $250 for her incompetence! I am also filing a complaint with the Division of Insurance/Nevada, this agent is by far, THE WORST agent I've encountered. I am FURIOUS that Nicole is so difficult and nasty, not to mention totally lacking in service or customer care.

Fay is the absolute best! Their insurance is the lowest price I have found in all of Reno! Go to…read morethem! You won't be sorry! I've had insurance with them for 30+ years now! They rock!

Faye is absolutely amazing! Was recommended to use this office for insurance due to having the best…read moreresults for the best rates, and they outdid themselves on prices! Thank you Northern Insurance!

My family and I have been with them for 12 years. never had an issue, always got great rates in…read morefact fact many times they have shopped rates and changed policies for me without me having to request it. They always have my best interest in mind. Constant prompt and polite service. Highly recommended

We used Park Family Insurance for a number of years and wanted to decrease our rates and learned we…read morecould save $70/mo. on our home insurance and 2 cars by switching to another company. We had first given Park Family Insurance the opportunity to reduce our rates but they couldn't. When we texted Aaron to cancel, he became very unprofessional and told us to find another insurance company for all our insurance (we had two rental properties we wanted to stay with Park Family Insurance). This company is all about their own profit and not about you! We would never do business with them again.

Action Auto Insurance is incredible! I've been working with them for about 5 years and have always…read morereceived excellent service. Shannon is amazing. She's honest, patient, sweet and really goes out of her way to assist people. I never thought I'd feel comfortable with car insurance but Action Auto makes it easy. If you need car insurance then Action Auto is the way to go!

Carla was extremely kind and accommodating and very knowledgeable about the services provided by…read moreState Farm! she was very helpful and a big part of State Farm's success

truly top-notch attention and service. I would give them 10 stars if I could. We have all of our…read moreinsurance policies with them: Home, umbrella, autos.

I came to ask if Northtowne Insurance would print out a DMV application for me. Thank you Beatrix…read morefor helping me. Then I found out all the insurance services these 2 locations handle: Home, Auto, Pet, Notary, DMV and Birth Certificate Translations. Thank you again to Branch Manager Lily and Beatrix for your outstanding Five Star Customer Service. I will be back and I will tell my friends. Julie A

I provided all of my information, including drivers license numbers, address, VIN, etc. and never…read moreheard from them again. I was looking to change my longtime insurance company of over 30 years for all of our vehicles, homeowners, personal article, umbrella and possibly even medical. I called 3 times to follow up and they completely ignored me. Don't waste your time contacting them. I spent over an hour gathering all data and talking to them over the phone with zero follow up on their side. Totally let down.

My husband and I were so pleased with the amazing service we received from Se'Leah Schultz. She…read morewas personable, professional, and helped us make the best choice for each of us during the open enrollment period. I highly recommend Se'Leah Schultz!

The senior insurance company is like a scam they're not lower they're higher than everybody else…read morethey hope you don't call anywhere else for a quote because you'll find out that they're the highest not the lowest buyer beware