My original insurance agency was bought out by a large corporation…read more The large corporation hasn't seemed to return my calls or even bother to check on me once in a while the last three years. They just send out a bill every year. And it kept going up the last couple of years by 2-3 hundred dollars a year. So I set out to return back to a small agency closer to home that would provide a more personal service. Yelper Michelle H's mom work at A&H, and they are just a couple of blocks from my house. A couple of months before my renewal date, I dropped of my current policies and explained to Betty what I wanted to keep and adjust. In a few weeks she came back with a new company for me and a savings of several hundred dollars. Betty made the transition easy. She even took care of canceling with LP so I didn't even have to sit on hold while the didn't respond. She set me so I could pay by card on the date I wanted. And the new company has an easy to navigate app. So between Betty and the app, I'm pretty covered in any emergency. The building is easy to find on the west side of South Virginia near the UHaul Center. They have their own large private parking lot. The turning lane makes it easy to enter and exit.

Great service and better rates than our old policy that got cancelled! Would highly recommend for…read morebusiness insurance.

I have known Rob for many years as one of his clients and as a friend. Although I no longer live…read morein the Reno area (and have thus had to move my policies to a COUNTRY agent closer to me) I still consider him to be a valuable source of information regarding insurance and financial matters. I think it is very telling that Rob (who has nothing to gain now that I have another agent) will gladly take the time whenever we connect to discuss any questions I may have regarding my policies and accounts. Truly a standup guy, you won't regret working with him. Highly recommended.

Cant express how great Rob is!!! He is always available for questions! I have never had an…read moreinsurance agent as great as he is. He was recommended by a friend and I am so glad I made he switch after dealing with State Farm.

I have had such a great experience with this agency. I did a lot of research when I was switching…read moremy policy from my first insurance company (which was bundled with my parents) in 2016. State Farm offered the best rates with good coverage. I continue to have a good experience with this office. Most recently, I have been working with Stephanie and she has been very helpful. She is the first member of this office to invite me in for a consultation (I set up my policy over the phone in 2016). She tried to find discounts to keep my business and since then has been available through email for questions and updates. She is quick to respond and is very helpful. While I haven't met with Christina Kantrud yet, I have been very satisfied with Stephanie's help. Fair warning: State Farm is choosy about who they accept; my significant other was denied a policy due to an accident that was not his fault and was invited to try again after three years had passed. It is my understanding that this is a national State Farm policy and not the fault of this specific agency.

Where to start. Ms Kanturd does not have her clients best interests on her mind. She is only…read moreinterested in collecting her commission. I called last year to discuss my premiums. I was told the only way to lower them was to raise my deductibles. After yet another annual increase I called around and got better coverage from another carrier for half the premium. HALF!!!! Then I attempted to contact Ms Kantrud to cancel my policies. No one answers her freaking phone. After several attempts I called another State Farm agent who sent her an email. Only then did her office reach out. Now for the real kicker. When they called they told me I had all of these longevity credits that could lower my premiums and deductible. Ummm, where was that tidbit of information previously? She is curt and rude. Never again.

I called Eric McNey's Reno office and spoke with Kyle Persek and bundled my Home and Auto…read moreInsurance. Kyle was so professional, honest, and quick to respond and follow up with me which made this whole process so easy and painless. He helped walk me through the whole process and took the time to answer all my questions. He helped me tailor my policies to meet my needs and now I'm saving a lot more than my previous insurance provider!!

Eric and Kyle were great to work with. They gave me the best quote, and we are very happy we went…read morewith them!

*Service 10/10* I did my registration and license plate…read moreprocess for my car with them and the service was super fast, they have good prices and the staff was incredible. I did my paperwork on a Saturday and by Monday at noon I already had my permit to drive. I ordered personalized plates and they told me it would take around 2 months to arrive. So far everything is great, thanks for the guidance and the great service.

Chris is so awesome and very helpful. I came here after being very frustrated trying to help my…read moredaughter transfer her car from out of state. I was literally waiting at the dmv and then another insurance place when he called me back with a quote and mentioned that he would be able to also go to the dmv for the registration. He was a life saver and very efficient. He explained everything very thoroughly and made sure we understood. The office was easy to find and the staff were also very friendly and welcoming. He gave us the best deal for insurance and even helped my daughter put the new plates on once they came in. I 1 million percent recommend them.

I've been a client of High Sierra Insurance for over a year. Jorge Serrano, owner, is a insurance…read morebroker. That means he has at his disposal many companies to fit your insurance needs. I had initially done business with another insurance company, but their prices were exorbitant. I required an insurance company which could insure everything under one roof, whether it be multiple properties and rentals plus autos. I was hard pressed to find many companies that would satisfy my needs. I was recommended to use an insurance broker. I was shopping and found Jorge was able to fit my needs and most importantly responsive. I searched extensively and was hard pressed to find someone that fit my criteria. On top of that, High Sierra was able to save some cost since they were able to insure most of my needs under one roof. If you are looking for a great insurance broker, Jorge Serrano of High Sierra Insurance my very well fit your needs.

Thank you Jorge for taking the time to sit and break down the details in a policy. Something no one…read morehas done before. Knowing these details helps to better understand what it is we are covered for. Not only did you break down what is covered but you explained this so clearly. I TRULY appreciate that you helped find a policy that was so much better than our last policy in so many ways without breaking our wallet. Can't get better than that!

State Farm did a great job with our claim for our condo. Alexandria Lee that also works for State…read moreFarm helped us out over the phone with everything related to this issue. Alexandria Lee has also helped us out in the past with our automotive insurance through State Farm and is highly recommended. She has gone over and above, and answered all our questions in detail and is very professional.

Our local office is staffed with people who have been helpful and reasonable to work with (Reno…read moreNV). We had issues with an excess charge to our credit card and although there were problems at first getting our refund, the local office did end up handling it well and fairly. The local office is good to work with but the main corporate staff are often uninformed and unhelpful. We have learned it is better to work with the local office if issues arise.

Great friendly staff and service. Switched over from another company. Nelson Pinto saved and…read morereduced my premiums with better coverage. Now I have all my cars and house through him. Thank you!!!! I highly recommend anyone to call his office!

My previous State Farm agent retired, and unfortunately, I ended up with Nelson. The first thing he…read moredid was call me three times in a row while I was in a meeting, demanding that I call him back immediately. I emailed him to ask what was so urgent that it warranted multiple calls in a row, but, of course, he never responded. Then, I received a notice that he had canceled my policy without any explanation. Thankfully, I was able to find a better policy elsewhere for a lower price. If you're looking for an agent who is both annoying and unresponsive--and might even cancel your policies without notice--then Nelson is the one for you!