I recently decided it was time to change car insurance. Although I had been with other companies in…read morethe past, I decided I should give GEICO a chance. I walked in, the front desk girl wasn't super friendly, and the rest of the staff didn't really look up to greet me. Albeit, I made the split second decision to continue walking to the agents desk about 20 feet in front of me. The building is less than aesthetic, but again, not a big deal to me. The agent turned out to be super friendly and extremely knowledgeable. With my quote in hand, I decided to go around town and see what other deals were out there. After obtaining 4 other quotes, GEICO was by far the cheapest for what I was getting, (and I was opting in for some solid coverage; I wasn't skimping). I only hesitate to give this office a 5/5 because the staff wasn't super friendly at first and the building could use a little love. That being said, I'm fine to overlook the less than stellar aesthetic because the insurance is so affordable. I'd rather pay cheaper rates and look at an older building. A lot of the other companies had beautiful offices, friendly staff, but the rates were laughably overpriced. All in all, I had a pretty good experience here. If you're a young person looking for affordable comprehensive insurance, then give these guys and gals a shot.

I contacted GEICO to pay my insurance and was told I can't pay because I need proof of…read moreregistration. I explained I'm waiting for my DMV appointment. Was told again they couldn't accept my payment. I contacted AAA found out they were connected with DMV and changed insurance companies. Now I'm getting constant calls about payment. Listen to the agent stating my payment couldn't be processed/accepted and leave me alone.

Seriously amazing customer service! Got my car back in just a week…read more After getting hit by someone whose small insurance company made me find my own repair shop, I was super stressed. As a woman who knows literally nothing about cars, auto stuff always gives me major anxiety. Donnie was responsive, professional, and patient. All the staff were great. The whole process went smoothly from start to finish. I can't recommend Liberty enough and would 100% send my friends and family there. I completely trust them.

Sent a request for quotes on Yelp for a bumper repair and Liberty was one of the shops that…read moreresponded. I had already heard of them since a friend had gotten work done there recently and had a positive experience. Donnie responded promptly and was very courteous and thorough. He asked to see the car in person before committing to a quote, and everyone I interacted with at the shop were friendly and helpful. Even though the price they gave me was more expensive than some of the other shops, I went with them because of their reputation and great customer service. The turnaround time was also quick and they even cleaned my car. All in all, I'd happily recommend Liberty to anyone who needs auto body repair.

They are very helpful in this office. They were able to update my info for my car over the phone…read morewhich saved me a trip on having to drive down there.

The only reason I am writing a review on Yelp is because the lady on the phone didn't ask why I was…read morecancelling my policy. I had a policy with State Farm for 5 months every month they called me and asked me for my fiancé drivers license, we even went in and physically give them the ID they told me repeatedly that my policy would not change and they lied to me my policy when they finally put in my fiance's ID after 5 months of asking for it and five months of giving it to them, my policy went up $100 so instead of paying the quoted $123 a month I was paying $223. they're inconsistent and unorganized and it's sad because now whenever anyone asked me if I like State Farm I'm going to say no just because of this one experience I don't think it was State Farm as a whole but I do believe it was definitely The Lack organization on their part in this office.

This use to be a good office. But I'm not impressed never got cancellation notice on our auto…read moreinsurance so now we owe the DMV 500.00 for there lack of concern. Because of this mess I signed up with Geico there open 24/7 and take care of our issues. I will be canceling the auto and homeowners very soon. Because they never answer phone or return calls.

Terrible customer service. I've been trying to call since the week after thanksgiving and no one…read moreanswers. Couldn't even leave a voice mail cuz the mailbox was full. And now I tried calling again and it says they're closed. I will be looking into other insurance agencies to provide my insurance. This is terrible.

I came in to have a large dent repaired. Kenny and Tara provided instant service. Within 2 days the…read moreparts needed had arrived. The staff worked over the weekend to return my car as quickly as possible. I was completely satisfied with the process. I highly recommend Pro Collision to anyone needing this service. If needed in the future I will return.

Came in for a replacement wiper motor and wiper arm after my windshield was shattered and wiper…read moremotor and arm impacted by a rock on the freeway. Communication from the start was poor. They tried to keep my car, assuming it wasn't my only vehicle. They explained that the work couldn't be done until the motor was ordered, which was fine. They said they would contact me once the part arrived. Three weeks later I called back. Not only was I not in the system and had never received a call, but after leaving my number again for a callback to schedule the work, I still never heard from them. I ended up going to the dealer and paying out of pocket to have the work done by someone I actually trust.

In business forever. Friendly staff and factory fresh results. You can take your needs to Jackson &…read moreFarmer Auto Body. This is a locally owned business that will deliver no matter the size of the job.

Jackson and farmers was bought out by Conchord auto body. I dropped my truck off on July 22 I…read morewas told the repair to the front bumper would take 3 weeks and wiuld be completed on 8/12. Its now 9/3 andI was told it may be completed on 9/14.

Marbella is absolutely fantastic, and her customer service is beyond satisfactory. She provided me…read morewith the best insurance plan that works for me and was highly informative and detailed. I am so grateful to have found her!

Review of Express Insurance - Reno, NV I've had an extremely…read moredisappointing experience with Express Insurance in Reno. For the past three weeks, I've been trying to complete a simple account update--yet no one has been able to help me or return my calls. The office repeatedly promises call‑backs that never happen, even when the receptionist assures me someone will follow up. I've gone into the office several times, only to wait for hours while staff members--Tiana, Anna, or others--are "in meetings" or "on breaks." Despite repeated visits and voicemails, I have never received the assistance I was promised. Their lack of professionalism and communication is unacceptable. Emails go unanswered, phone calls aren't returned, and in‑person service is frustratingly slow. This level of disregard for customers is deeply discouraging and reflects poorly on how Express Insurance values its clients. I truly hope they take the time to review their internal practices, train their staff properly, and start honoring the level of service and accountability expected from an insurance provider.

I thought my home insurance seemed high at Geico so I went to Farmers for an estimate. The quote…read morewas $189 per year less at Farmers for the exact same coverage. I had to switch my auto insurance to Farmers to get this quote. The auto insurance quote was within a couple of dollars to Geico for the same coverage. Saving money is important but customer service is very important too. I had a couple of questions so I emailed the questions to Robert. He got back to me within a few minutes. I appreciate that kind of speedy service! One time, about a year ago, I emailed a question to my agent at Geico and never heard back from her. Great customer service and better rates, what's not to love? Plus Robert's office is much closer to my house, which is very convenient.

Smart guy. Easy to work with. I use him for my business insurance, best price compared to State…read moreFarm and American Family--and better coverage.

Got rear-ended and my insurance was in-network here. They got me in and out. No fuss, no problems,…read morejust efficient service. Thanks.

I went to Coach Craft because of all of the great reviews and it was recommended by my insurance…read more Sloppy work, poor customer service, and lies are what you can expect at this business. There is NOTHING about this shop that I can recommend. They do not communicate well, the front office staff makes up information about repairs, and their work (the most important part of the body shop) is sloppy and poor quality. It took mulitple calls to find out when my car would be ready, and finally I was told after they "calibrated" it (this word is key) everything, I could pick it up that afternoon. I got to the shop and my car was waiting out front, so at least that part was accurate. I went out to my car and the paper protector was still on my driver's side floor, so I took it out and placed it by their wash bay. I got in my car to drive away and noticed that all of the contents of my center console were on the floor of the passenger side! I took a picture of it and I put everything back in the console. More on this later. As I was driving, I noticed that the various sensors and "lane assist" alerts on my car weren't working. I figured maybe something got turned off and I waited until I got home to reset everything. I made sure everything was turned on but nothing was working. There is also a whistling noise that comes from the window of the door that was repaired. I called the shop and they told me to bring it back. I bring it back and they said that there's nothing wrong. I showed the person what wasn't working. He took my car, drove off, then came back after a bit and showed me that everything was now working. I asked him what he did to get it to work. His first answer was that he didn't do anything, it was always working. I kept pressing him and he finally admitted that he had to clear all the codes and do a hard reset of the system to get those sensors working. I asked him why, if they needed to keep my car longer to "calibrate" everything why didn't they notice that those sensors were not active. He didn't have an answer and just said he was sorry. He also told me that he couldn't hear any sounds from the window and that I should record it and send it to them so they can determine what it might be. He said he checked the level of the door and the seals and everything was correct (my hunch is that he probably adjusted something that was off but just wouldn't tell me). While he was out I was talking to the front desk ladies and asked why everything had been taken out of the center console and was on the floor of the passenger seat. She told me that isn't something they do. Huh? I showed her the picture of the mess. She's still saying she's not sure how that happened. I told her that the paper protector was still in the car and it was a mess when I got in and her answer changed to that they didn't know if I was coming to get my car that day. I had literally told her earlier I was on my way!!

Brought my Tacoma in to get fixed and they did an amazing job. Customer service was great and they…read morekept me updated through the whole process Making it extremely easy. They went above my expectations and truly care about there customers vehicle.

they tell you a date keep changing it very rude would definitely never do business thereread more