My wife and I have coverage on 3 auto mobiles, a fifth wheel and a trailer going back several…read moreyears. Several months ago my wife contacted the office to reduce the coverage on our broken down truck to liability. However, what occurred was that the coverage was reduced to liability on my daily vehicle. I was not aware of this until after I was side swiped by a kid who provided me insurance info that had been terminated 2 days prior. In my opinion it was unprofessional or incompetent not to confirm or verify the coverage change. I will be moving my coverage to another entity.

I was a State Farm customer for many years... until my agent spent all his time in Mexico on…read morevacation. It wasn't a great customer experience anyway. Shannon and her team changed all that, with extreme customer focused service for my home, vehicles, commercial business and personal liability coverage. Every request is taken care of immediately, with perfect coverage levels and up front communication from the office. Add to that a great online user interface... and I am a very happy customer! Shannon's office is the best in Reno, and super happy to doing business with her team.

I've been a client of High Sierra Insurance for over a year. Jorge Serrano, owner, is a insurance…read morebroker. That means he has at his disposal many companies to fit your insurance needs. I had initially done business with another insurance company, but their prices were exorbitant. I required an insurance company which could insure everything under one roof, whether it be multiple properties and rentals plus autos. I was hard pressed to find many companies that would satisfy my needs. I was recommended to use an insurance broker. I was shopping and found Jorge was able to fit my needs and most importantly responsive. I searched extensively and was hard pressed to find someone that fit my criteria. On top of that, High Sierra was able to save some cost since they were able to insure most of my needs under one roof. If you are looking for a great insurance broker, Jorge Serrano of High Sierra Insurance my very well fit your needs.

Thank you Jorge for taking the time to sit and break down the details in a policy. Something no one…read morehas done before. Knowing these details helps to better understand what it is we are covered for. Not only did you break down what is covered but you explained this so clearly. I TRULY appreciate that you helped find a policy that was so much better than our last policy in so many ways without breaking our wallet. Can't get better than that!

5 star all the way! Zack has helped us for many years!…read moreAlways finding us the best prices available! We highly recommend Inszone for all your insurance needs! Thanks again for your very prompt professional service!!

I have been working with Zack in Inzone Insurance for more then couple years now, I appreciate that…read morethey are fast to answer the phone and get back to me with any insurance questions I have. They take the time to find the best quote for me and I'm very pleased with their insurance knowledge. Would recommend Inzone Insurance to my friends.

Naomi did a great job on our insurance needs. Super quick. Great follow-up with answering my phone…read morecall and texts. I would definitely hire her again. Highly recommended.

I've had country financial for over 15 years and I've loved the one on one customer service. Having…read moreone agent who I know I can call or email and they get back to me in a very timely matter is such a huge comfort. Naomi is passionate about helping you find the right insurance for you and truly cares!

Chris is so awesome and very helpful. I came here after being very frustrated trying to help my…read moredaughter transfer her car from out of state. I was literally waiting at the dmv and then another insurance place when he called me back with a quote and mentioned that he would be able to also go to the dmv for the registration. He was a life saver and very efficient. He explained everything very thoroughly and made sure we understood. The office was easy to find and the staff were also very friendly and welcoming. He gave us the best deal for insurance and even helped my daughter put the new plates on once they came in. I 1 million percent recommend them.

Great customer service great prices, nice family orientated business. I would definitely recommend…read morethis place for anybody that's looking for great quality insurance and reasonable prices.

Natalie is AMAZING!! She was helpful in the whole process and it didn't feel stressful at any time…read more She was patient with me and always checked up as well. Unlike other agents, Natalie makes me feel like I can go to her for anything and not like I'm talking to a complete stranger. She'll give you the best option in pricing and if there is a better price option out there she'll let you know but luckily American National was the one that worked out best for me!! HIGHLY RECOMMEND!!!

Family oriented business and Natalie is very attentive. She got me a quick quote and even though I…read moredidn't sign with her due to other reasons I would recommend her services to anyone!

Great communication from team. Very helpful got me exactly what i needed thanks to Mayraread more

Absolutely terrible customer service. I started a policy with Rose's office last year, and after…read morepaying my most recent renewal, her office made an error on my insurance contract that caused State Farm to cancel my policy without my knowledge. This mistake not only left me and my family exposed in the event of an accident, but it also prevented me from registering my vehicle--leaving me without its use for months. To make matters worse, they are now requiring me to pay for months of coverage I never actually had just to have my policy reinstated. I've made several phone calls to try to resolve the issue with Rose's office, but with no success. Each time I've asked for corporate contact information, I've only been given excuses and incomplete details that make it impossible to reach anyone who can actually help. Do not do business with Rose's office, and I would strongly question whether you should do business with State Farm at all. I am still waiting to see if anyone from corporate leadership will contact me.

All in all, this was not only not a good fit personality wise but several ethics choices that were…read moreconcerning as well Too many times we were in the uncomfortable position of hearing Griffin share stories he would always admit jokingly that "he shouldn't really be telling us" about other clients of his and their investment /money choices. We couldn't help but wonder if he did this with others if he was sharing our details with his other clients as well. We had several issues during our time as clients here. Some small and others much larger. We are still paying for mistakes that were made such as tax ramifications because our account wasn't listed correctly with charles schwab. Its cost us time and money to investigate the several issues and we truly never knew how unprofessional the services were until we transferred to a different person and wow what-a difference actual experience, knowledge, and professionalism make. The personality of Griffin came off as the stereotypical- very "frat bro". As a person that may be the type of person that can be fun but as someone managing your money, supposed to be advising you on big decisions and helping plan for you future- the oh sorry i forgot, dont worry lax attitude but always wanting to talk ping pong, golf, and boast about all his "tesla clients" was not appreciated by us. We always left meetings/calls with more questions than answers and had to constantly check in and remind him of action items in his court not to mention repeatedly ask for responses. We were also very disturbed to find put he actually has others that are being trained under him working on his clients but that arent listed as his official team and not being transparent about them having access to our account info. These other "employees" ranged in different states not just nevada to make matters worse" There were several items he told us that Charles Schwab had Messed up on but after a lot of time we had to spend cleaning up the mess, it was very clear to us and the Charles schwab team that it was mistakes done by him. We are now with someone who is night and day difference. He answers all our questions, is organized, follows up, is extremely knowledgeable and doesn't just guess, AND comes to us with ideas.

Griffin and his team are very knowledgeable. They saved me hundreds of thousands on taxes last year…read moreby recommending tactics I didn't even know existed in my own industry. Highly recommend using their knowledge.

I contacted GEICO to pay my insurance and was told I can't pay because I need proof of…read moreregistration. I explained I'm waiting for my DMV appointment. Was told again they couldn't accept my payment. I contacted AAA found out they were connected with DMV and changed insurance companies. Now I'm getting constant calls about payment. Listen to the agent stating my payment couldn't be processed/accepted and leave me alone.

I spent over 9 hours on hold between Wednesday and Saturday trying to get a homeowners insurance…read morequote. There were several phone calls made, and I was on hold anywhere from 20 minutes up to 3 hours. I thought maybe I was calling after hours, but after talking with an agent on the last call, I discovered their hours are 8:00 am until 11:00 pm seven days a week. Even though they offered the cheapest policy, I decided to pay more to avoid any future issues with trying to get in touch with them. After all, if you have an emergency, you don't want to get stuck on hold for hours on end.