Ochsner insurance takes outstanding care of my insurance needs. I would highly recommend this…read morebusiness to anyone who needs business or personal insurance!

Jeremy was incredible to work with regarding our insurance needs. He sat down with us and explained…read moreeverything perfectly so we could understand all of our options. He made excellent recommendations for our various insurance as well as budget needs and we were extremely comfortable in our selections. Highly recommend reaching out to Jeremy for your insurance needs!

Wow. This insurance company has shockingly abysmal customer service. I have a policy through…read moreprogressive in which capital insurance service writes on the behalf of for Nevada residents. Progressive sent me a request for documents that I had already provided weeks ago to Capital. I emailed capital asking why i had to fill out the same documents twice. Not only did they not answer my questions that I had repeatedly asked, but they were extremely rude in their correspondence. I'm usually a calm and understanding person as I understand that customer service is a tough gig, but after multiple emails with my questions unanswered and the second attempt of asking who the manager was, I decided to call in. The manager refused to speak to me and the employee, Lupita, was so incredibly rude on the phone. She proceeded to cut me off and tell me it "was just how progressive worked" and that I had to send the documents in twice, which made no sense. I called progressive to tell them that A. I refuse to work with Capital Insurance Service and to B. see if they really needed the same documents twice. Progressive advised that Capital had never sent in my signed documents. This company is terrible. Accidents happen with paperwork, but the absolute nastiness of their correspondence on phone and email, as well as their unwillingness to help has urged me to warn others that this company frankly sucks. I have never experienced such blatant lack of professionalism and courtesy with a company before. Capital, take a look at your Yelp reviews.... Obviously, you need to clean house. I'm surprised you're still in business with all this lip service yet no change in negative feedback. To all consumers that have had a bad experience, I suggest posting reviews on their BBB page as well.

These people are absolutely horrible and I have reported them to Progressive Insurance where I have…read morea million Dollar commercial vehicle policy. The young woman answering the phone sounded like a you're irresponsible juvenile. I asked to speak with a senior agent and she said she was an agent. Basically this is their screening process. I explained the details of my particular insurance needs for over eight minutes and she could not answer my question. Then she said she was going to transfer me to the office manager and before I could say a word she did that. I spoke with the office manager who was obviously incompetent, I had to repeat everything I said and when I asked her a few key questions she had no clue of what I was talking about regarding OEM parts if a collision occurred and parts have to be replaced on my mint condition vehicle. I politely told her that I was a bit surprised that the office manager did not understand my question and she immediately said, we cannot help you, you need to go elsewhere, I'm going to terminate the call and she rudely hung up. They will be hearing from progressiveand progressive will be investigating them. These people are rude, incompetent and have no interpersonal communication skills. CR

Naomi did a great job on our insurance needs. Super quick. Great follow-up with answering my phone…read morecall and texts. I would definitely hire her again. Highly recommended.

I've had country financial for over 15 years and I've loved the one on one customer service. Having…read moreone agent who I know I can call or email and they get back to me in a very timely matter is such a huge comfort. Naomi is passionate about helping you find the right insurance for you and truly cares!

This place is a disgusting excuse for an insurance place. First of all the girl Stephanie…read moreoriginally set me up with the policy, she was very friendly when she knew I was going to write a policy with her. She quoted me a price which was reasonable considering my car is a 2015 so I went ahead and signed the policy. It took about an hour to do so. She sent me papers to sign via email which didn't work so my bf had to go get them, bring them to me at work and then bring them back to her. She wasn't very friendly to him when he did. Then I get an email back with an even higher monthly premium then she originally told me. I let it slide since it was only a $25 difference. I also signed up with her for auto pay as well as paperless billing. So a few weeks passed and I received a paper bill for $75 higher than my original quote. When I called to complain she told me she would re-quote me for something lower, she put me on hold for about 2 minutes while she did so. In my opinion it should take longer to find another deal so I don't feel as though she did it she only said it to try to satisfy my anger. Then comes back and said because of a ticket I didn't disclose to her there's nothing lower and that I'm stuck paying that much. She got my whole dmv report the date of the original policy set up and got all the tickets or accidents in it and told me them that day so I know for a fact she's just making an excuse. Then today I called to ask for help canceling it so she transferred me right away to the insurance company itself rather than helping me fix the problem. When I spoke with Progressive they told me there's fees that were never disclosed to me and referred me to the agent who wrote the policy to get the fees removed since that was not my fault. When I called Stephanie back once she knew it was me she was very rude and told me she wouldn't do anything to help me and if I don't pay the fees then I'll just end up in collections. Then had the audacity to ask me if I originally asked her if there were cancelation fees because I was going to cancel in the 1st month. How could I know she would screw me over and I would get over charged and get no assistance and feel the need to cancel in the first month? She started to accuse me if being in a rush the day she wrote the policy which is a lie and then said it's my own fault for not telling her I would cancel so soon. She is extremely rude and her customer service is appalling and disgusting. I'm so angry at how poorly her attitude was projected. When I asked for her bosses info to complain site proceeded to state she's the boss and I can only complain to progressive. Unless she owns it then she's lying and I don't believe someone who is trying to run their own business would be so rude to their own clients. She lied across the board. PLEASE STAY AWAY FROM THIS SORRY EXCUSE OF A BUSINESS. THEY ARE CROOKS WITH SHITTY ATTITUDES AND ARE VERY DISRESPECTFUL. I ALREADY FOUND A MUCH BETTER DEAL THROUGH AUTO INSURANCE AMERICA AND ALREADY THEIR CUSTOMER SERVICE PUTS STEPHANIE TO SHAME. CAPITAL SHOULD BE CLOSED AND STEPHANIE SHOULD NO LONGER BE ALLOWED TO SELL INSURANCE. SHE IS A DISGRACE TO THE INSURANCE WORLD. I'll be contacting the insurance board to make a complaint as well as to the owner of the company. FOR YOUR OWN SAKE. .....GO SOMEWHERE ELSE!

From the owner: Capital Insurance Service formerly known as Capital Auto Insurance is a full service agency serving…read moreNorthern Nevada for over 10 years. Capital Auto Insurance we strive to provide our clients with the best possible insurance at the lowest cost possible. Because we have access to multiple insurance companies, we are able to compare rates and policy types with a variety of companies. This allows us to offer our clients insurance that will meet their needs and their budgets. Capital Auto Insurance our friendly professional agents are here to service all your insurance needs.

I recently purchased a modular home and needed to find a new insurance company to underwrite my…read morehome insurance. Matt Callahan's office was recommended by a business associate and I am very pleased. I moved all of my insurance to this office after speaking to Crystal. What an amazing lady! My call was returned within minutes of leaving my first message. She is professional and knows her insurance policies. I chose American Modern to insure my modular home and Allstate to cover my auto after speaking with her. All I can say is "Thank you" Crystal for always answering or returning my call, explaining everything when I had questions, and always being polite, professional, and not trying to "oversell". I don't know what else to say about this office except give them a call if you are shopping for insurance. They really helped "de-stress" this part of purchasing my home!

Horrible group of gaslighting agents here. This is a summary of what happened with my vehicle:…read more Took in for extremely minor repair to Steve's Collision Center in Sparks (part of their good hands guarantee network) - only damage was rear panel being slightly bumped out and sensor malfunction, no actual structural damage done to the vehicle. Took into Steve's for 1st visit, only addressed panel because they had to order sensors in and aligned the vehicle. After first pick up, noted alignment issues that were not present prior to drop off. 2nd visit to Steve's - notified of new alignment issue - aligned again at Steve's and replaced sensors. Completely failed to calibrate sensors properly, and alignment issues became SO MUCH WORSE. All reported to Allstate. Asked Steve's to please inspect the vehicle for anything dangerous going on at 3rd visit - they did NOTHING. All I was handed at the last pick up was an itemized invoice and another sensor read out that was blamed on the LCD screen being removed from my vehicle (the GPS and everything else still plugged in, this was JUST the screen). Sensors still do not work. Alignment issues are dangerous at this point as I'm barely able to maintain my lane on the freeway. Called Allstate and was told by one of their agents that I could seek a 2nd opinion on what was going on under the claim due to the circumstances. Took in for inspection at Andy's Auto and was told that one of the arm bars of my suspension was severely bent and needed to be replaced. A bent arm bar can happen from improper lifting and alignment of the vehicle. Shop did not stick to industry standard when aligning - have requested documentation of repair from Steve's and have only been given an itemized invoice, sensor print outs, and a few completely useless images of my vehicle. When calling Matt at Allstate, was told that there were no notes in the system about allowing a second opinion as that violated their policy. Asked them to review recorded phone calls - NOTHING. Refused to send me transcripts of my phone communication with them. Told this would be escalated to a supervisor as Matt told me that since the original repairs were just to the rear end, alignment couldn't be from repairs. Told Matt that they aligned the vehicle on 2 separate occasions and worsened after; completely disregarded. Called back 2 weeks later after hearing nothing - was never forwarded to a supervisor. Asked for communications to be moved to e-mail only due to the inconsistency and they would not allow me to record the phone calls. They are insisting that the damage was from wear and tear - THIS IS NOT HOW WEAR AND TEAR WORKS. There was no gradual increase in alignment issues - went from zero issues to car being unsafe to drive, significantly worsened with each visit to Steve's. They provided no support for a rental car and did not care at all that my car's suspension could snap and kill me on the way to work. Asked for this to be moved up the chain and was ignored. Unless you want to pay too much, be lied to, and have the "Allstate Good Hands Guarantee" not be honored AT ALL - do not go to Allstate. Now out $1200 for a repair that was not needed before visits to their mechanic. Absolutely nauseating that the agents here so freely lie to you and decline things that should be covered under their guarantee as the alignment was PART OF THE ORIGINAL REPAIR BY STEVE'S!!!!

Marbella is absolutely fantastic, and her customer service is beyond satisfactory. She provided me…read morewith the best insurance plan that works for me and was highly informative and detailed. I am so grateful to have found her!

Review of Express Insurance - Reno, NV I've had an extremely…read moredisappointing experience with Express Insurance in Reno. For the past three weeks, I've been trying to complete a simple account update--yet no one has been able to help me or return my calls. The office repeatedly promises call‑backs that never happen, even when the receptionist assures me someone will follow up. I've gone into the office several times, only to wait for hours while staff members--Tiana, Anna, or others--are "in meetings" or "on breaks." Despite repeated visits and voicemails, I have never received the assistance I was promised. Their lack of professionalism and communication is unacceptable. Emails go unanswered, phone calls aren't returned, and in‑person service is frustratingly slow. This level of disregard for customers is deeply discouraging and reflects poorly on how Express Insurance values its clients. I truly hope they take the time to review their internal practices, train their staff properly, and start honoring the level of service and accountability expected from an insurance provider.

Jason Candler and his team are incredible, and it's clear their goal is to educate their clients…read moreand help them make the best decision possible. I recently reached out for a new home and auto quote and loved the experience from start to finish. Jason and Sam quickly realized that AmFam wouldn't be able to insure my home, but they could cover my cars, so they worked up the auto quote. After sending it over they scheduled an appointment to review the quote in detail, discussing each line item and coverage until I was comfortable and familiar. What they did next really surprised me in a wonderful way. Even though they couldn't cover my house, Jason and Sam still offered to review the homeowner's quotes from the other providers just to make sure I understood the coverages and had a policy that would be appropriate for my family. That's why I said they're incredible. This was above and beyond, unexpected, but beyond appreciated. I apparently had been going through life with inadequate coverage and Jason and Sam helped me see that and make the necessary changes, and they did it all just because they care. Please call them for your insurance needs. They're a fab team!

I recently sold my home and contacted Jason Candler to cancel my homeowner's policy. After…read morecancelling the policy I received an email from AmFam that I would be receiving a refund check. When I received the refund check it was in my name as well as my ex-husband's name. I originally reached out to the billing department at AmFam and was advised that they would take a copy of the Quick Claim deed that my ex signed off on in November 2024. They then decided that they would not take that legal document. They agreed that they would take a copy of the 2018 divorce decree. They decided after 6 days of telling me yes to the divorce decree, that they needed a document that included: Court Orders - Divorce Situations - must specifically indicate who is entitled to the insurance policy involved. I have never in my life heard of such of thing! I reached out to Jason's team for assistance and was told "No" they would not help since I never told them that I was divorced and that I didn't remove my ex from my policy. Yes, I should have but I didn't. Thankfully after providing the AmFam CSR with additional information the AmFAM Secondary Level Support Team approved to reissue a refund check in my name only. Had Jason or his team taken the time to taken the time to be a little kinder and help a former client I wouldn't be writing this YELP review. Happy Holidays to you and your team Jason!

They provided a quote in a few days and were very helpful and nice to work with.read more

Just got insurance in Nevada. Saw the reviews and called Balsiger Insurance. Colin was great . Got…read moreme hooked up right away with a great company and quote. Always called me back right away if I had any questions.

I have always received excellent service from Diana…read more ---------------------------------------------------------------------------

I had been with American Family Insurance for over 20 years and have never been treated so poorly…read moreand with such disrespect as I did when Diana Aronson took my account on. Worst customer experience ever. I do not recommend this agency. I find their manner of which they speak to people to be rude and offensive and they did not follow up with me in a timely manner ensuring the lapse of my account. Thanks!