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    Pawsitively Pets

    3.3 (3 reviews)

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    14 years ago

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    13 years ago

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    PetSmart

    PetSmart

    (24 reviews)

    I took my dog to get groomed and the one star is not for the groomer. She did an excellent job…read more(Arris) and was very pleasant. The issue was a very rude young cashier who goes by the name of Phoebe. She (?) went out of her (?) way to make checking out as unpleasant and distressing as possible. The thing is, I'm not phased by people with attitudes such as hers. It's just a shame that this employee wants to do as little as humanly possible obviously. Standing in line waiting to pay my dog did a small piddle off to the side of the line. I always carry a poop bag but I was unsure what to do about the pee. Phoebe made sure to enlighten me by yelling out to me that there were paper towels behind me. So I took the paper towels and made sure every spot was covered. When it was my turn to pay she informed me that I needed to pick up the pee-covered paper towels as well. (I am an elderly person who was attempting to just pay while I had a dog on a leash. Not to mention I have a bad back.) I told Phoebe as I was putting my card in to pay that I would go pick it up. She then told me "I'd rather you pick it up first before you pay." I said "Why, I'm going to do it." She said "I don't think you will." WTH. I said "So you're not only attempting to humiliate me but you're calling me a liar as well." She just smirked and said "Go ahead and write me a bad review." Wish granted. An honest review is more like it. There just happened to be a neighbor of mine that was also in the line a couple people back and she was nice enough to pick up the paper towels for me even though I was going to do it after I paid, but luckily there are kind people in the world who still respect and are willing to help out those of us who are not so spry anymore! The thing is, I'm a very considerate dog-owner. I always carry bags and always pick up after my dog. In fact, in a previous visit, a worker had expressed gratitude and told me that most people don't do that anymore. But Phoebe decided she was just going to make a huge scene for no good reason. I wish her well in her future job endeavors.

    The staff here was wonderful while helping us get supplies for our new golden retriever puppy…read more Roger made excellent recommendations on supplies we would need and even helped us put together a car-carrier while we were in the store. He went above and beyond! 10/10 :)

    The Animal House - Another animal up for adoption

    The Animal House

    (15 reviews)

    I've been a proud rabbit mama for nearly two decades, and have always bought my hay and litter off…read moreAmazon (please don't judge me; it was a lot easier in 2008 to get "exotic" animal supplies from them). Recently, the Oxbow Western Timothy Hay I've been buying online has been *terrible*; the worst quality I've ever seen. I wonder if it's sitting around for longer than it should be in a hot warehouse or truck? The hay is also frequently unavailable randomly on Amazon; and, Amazon frequently can't ship this hay out for at least seven to ten days for some reason. Unsure why this is happening, but enough is enough. So now I'm Team Animal House (and, again, I'm so sorry it took me so long to make this decision). It seems locally-owned. There's currently three locations: Damariscotta (which has a self-service wash facility), Brunswick, and Westbrook. The Westbrook location is in a strip mall and has loads of parking. The store is pretty clean, and while it's predominantly focused on dogs and cats, there is alllllllllllll the way in the back lefthand corner a section for our rodent and bird friends. And... voila! A wall full of Oxbow Western Timothy Hay (other kinds available as well) in all sizes: 15 ounce, 40 ounce, 90 ounce. It's nice to be able to look at each bag in person to see what the color/consistency/quality of the hay is and doublecheck lot numbers against each other. I bought a 40 ounce and 90 ounce bag just in case one ended up being not good, and the OH SO LOVELY employee cashing me out asked me if I wanted to join their loyalty program which would, for this particular item, get me a complimentary bag of hay after my seventh purchase. Um... what? YES. I didn't see the litter that I use here (Carefresh, all natural) or the hay cubes (Kaytee Timothy Blend), so unfortunately I can't swap all my shopping here. But I would if/when it becomes an option! THANKS for saving the day, Animal House! My extremely picky and always very hungry rabbit appreciates the good and immediate hay!

    Local and accessible, the store has a variety of items we use on the regular. Can be a bit pricey…read moreand I'm not entirely sure how their reward program works...my dogs love going in as the employees always want to offer scratches and cookies!

    Pawsitively Pets - petstore - Updated May 2026

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