I wanted to like this place, I really did.
We're new to Scarborough and we have two big fluffy dogs, so of course needed a groomer ASAP. I called to schedule an appointment and they were booked about a month and a half out - a lot of places are, so that wasn't a problem. I told her what kind of dogs I have and told her they're regularly groomed, so I asked for a ballpark estimate based on those facts. She said "probably $75-$80 per dog", which is about what our previous groomer charged, so that was fine. I knew it was an estimate only - I just wanted to make sure it wasn't going to be $200 per dog - and I was fine paying a little more than $80 per dog if necessary.
When I went to pick my dogs up, they had a cat wandering around the store, which I personally found odd (it wasn't there when I dropped them off). Some dogs don't do well with cats -
one of mine doesn't - so that just seems to be asking for trouble and like it would be a real liability for that poor cat. My final bill was $260! I was floored!! I ended up bringing one of my dogs back the next day because she had a mat behind her ear that they didn't address, and she still had MASSIVE amounts of fur coming off of her despite being bathed, trimmed, and supposedly brushed out and dried. I'm a nice person - I'm a firm believer in supporting local businesses, and even if I don't get what I was expecting to, I'm always polite and treat others with respect. When I brought my dog back the next day and asked that they address what they didn't the day before, I was given excuses as to why she was done poorly and not even so much as a "sorry for the inconvenience" or "oh so sorry we missed that"....nope. Just attitude about me bringing her back and comments about how busy they are and they have a schedule to maintain. Sorry - but YOUR schedule isn't my problem, your poor job is! The quality of the grooming was pretty poor on both dogs - not worth anywhere near the $260 I paid, and it really bothered me that there was NO accountability, just excuses. Not even two weeks later and they're beginning to look like they did pre-grooming. It's obvious their "manes" really weren't trimmed, and one's nails are already tapping on the ground when she walks. With our previous groomer, they looked amazing for a couple WEEKS. This just wasn't a good experience all around. We will not be back. read more