I visited Furry Paws and Pet Grooming to have my two cats receive a lion cut. The two women who attended to them were kind and did a good job with the shaving. Initially, I had requested flea baths for my cats, but the staff noticed that my cats were uncomfortable with it and promptly informed me (which I appreciated).
However, my primary concern and source of dissatisfaction with the service revolved around the inconsistency and lack of transparency in pricing at this establishment. Prior to my visit, I received a voicemail stating that the price for the cut was $85 and the bath was $25. When I called again to confirm, I was provided with the same pricing details, albeit relying on my memory in this instance. Yet, upon arriving, I was informed that the total cost would be $240, which came as a surprise. I had expected it to be $220, but I assumed I would clarify the change when picking up my cats.
Upon my return, I was informed that the pricing had been adjusted to $20 for the baths (which were ultimately not administered due to my cats' discomfort) and $100 for the shaves. This represented a significant increase from the initially quoted prices, which left me feeling somewhat taken aback. While I understand that pricing adjustments can be made based on the labor of the job, I believe it's crucial to communicate such changes to customers beforehand, especially when there is evidence of an initial agreement, as in my case with the voicemail.
Unfortunately, the price was not corrected to match the original agreement of $85, and since I had paid in cash, it can't be rectified. To prevent similar issues in the future, I suggest that the establishment prominently displays their pricing on their website rather than solely providing contact information for quotes. This way, customers can have a clearer understanding of the expected costs and avoid any misunderstandings. read more
