I just had a bad encounter with Lavish Dog Spa in Standish. They were very unprofessional. I have had to cancel and reschedule my dogs grooming appointment three times because of Family issues with my Mom on Hospice. I have always followed their policy of cancelling at least 24 hours in advance. Today when I arrived, I had an issue with my dog getting loose in the parking lot. I arrived a few minutes late (12 minutes) for my appointment. An older women in the parking lot had to assist me in capturing my dog. Lavish Dog Spa then refused to groom my dog. It turns out the groomer had injured her shoulder and was going to a doctor's appointment and no longer had time for Carver. A few minutes later I encountered her at an Antiques store just up the road, obviously not at her Doctors and I told her how unprofessional her conduct had been.
I have to purchase calming drugs for my dog and drive over an hour to have Carver groomed, it is quite an ordeal as I have to find someone to sit with my Mom while I am away. If they had known the groomer was injured they should have called to reschedule, I certainly did. I think it is very unprofessional for Lavish Dog Spa to turn me away on such short notice when their own policy is 24 hours prior. Customer service is dead or certainly not practiced at Lavish Dog Spa.
As I was leaving some kind people asked what the problem was and gently referred me to another groomer, I will certainly be looking elsewhere for my Carver's grooming! read more