Customer service is lacking. When a person walks in the front door and says hi, don't just look at…read morethem!!

Just visited the grooming department for my little Halloween kitty. She's a longhair and very prone…read moreto matting, they did a great job cutting hers out... she's sporting a punk look now. This visit however was just a regular mail trim. They only have one certified cat nail trimmer, luckily he's very good and patient with my little angel's short mood... she left little tootsie rolls as a thank you last time when we took care of her matted hair. I also like this store for supplies, the staff have always been friendly and helpful.

What a remarkable experience all the wayaround Falyn, at the front desk, is as warm, professional,…read moreand helpful as I've ever found in a service establishment :-) The facility is incredibly clean and efficient, and the stress level for dogs here is SO LOW!!‼ We used to take our slightly anxious Husky to PetSmart, where we first met Danielle several years ago. She was so kind and patient with Ember, who always came out looking absolutely beautiful, that we only ever wanted to work with her. The pace at PetSmart was fairly frenetic, but Danielle was always cool, calm, and collected. I worried that she might leave one day after becoming the head groomer, and was lucky enough to get her to share her contact info with me. We reconnected and Ember just had her first grooming at the Soggy Dog. We couldn't possibly be happier! We are absolutely over the moon to be back in Danielle's caring hands In this lovely spot. They're incredibly well set up for self bathing, and all of their services are top notch!! THRILLED to have found them, and especially that Danielle is here!!

Worst grooming experience of our life. The groomer INJURED our dog, then the owner YELLED at us and…read morehung up on us. The owner, Matthew, hates talking to customers. His groomer, CUT OUR DOG'S EYE and cut her eyelash COMPLETELY OFF! Matthew, the owner, basically told us to sue him and "f***" off, so just letting others know to SAVE YOUR DOGS eyes and DO NOT go here. BAD people. Very bad owner who does not care at all. AVOID this place.

My dog notoriously hates having his paws touched and his nails were very long. Spaw took him in and…read moreit wasn't 5 minutes before they clipped all his nails! He came out a happy boy and I would recommend this place to anyone.

Amazing! So happy to have found a place close to home! They do an amazing job with our huskies…read morewhich notoriously hate baths! Highly recommend!

https://photos.app.goo.gl/LuBKn7yQuuGKxPxK9 My pup was there near 4 hours and he was rushed. I…read moreknow when my dog had a bath with soap and brushed. $50.00 and when I asked Diane to please fix him She said I will not..you upset me. Please fix the uneven cut.

Very inconvenient hours for pick up & drop off. No one answers the phone. You can schedule grooming…read moreby appointment but you can't schedule a time to pick up your dog if those hours don't work for you. It would be nice if someone called you back or let you know how your dog is doing. I wasn't offered a tour, felt rushed upon dropping off & they charged an extra fee for the afternoon pick up. I dropped at 5 picked up at 4pm and would have done so earlier if I could have. The place seemed over run by dogs like they took too many in & on top of it my vaccinated dog got kennel cough. Never again.

My 10 month-old-cockapoo began attending Puppy Love at the recommendation of my dog trainer. I…read morelooked at several places and this was the best fit by far. Leslie Minton who runs Puppy Love is very attentive to each dog's behavior and needs. She supervises their play and activities insuring a safe, fun, anxiety free experience. They have lovely indoor and outdoor play areas with toys and a homelike feel. She worked with my pup's separation anxiety and made recommendations for his length of stay. The location is easy to access from my work in downtown Portland. And best of all Leslie is a wonderful photographer so from time to time you receive amazing images of your pet at play!

I've been bringing my dog to Puppy Love Play Dates consistently now for over a month and he…read moreabsolutely LOVES it. It has everything I look for: an attentive, experienced staff; a clean, new facility; and a welcoming, anxiety free environment. It also has everything my pup looks for: a large indoor play room with toys galore; comfortable napping and resting areas; and a spacious outdoor area to safely run and play. I have no reservations about recommending Puppy Love Dates to you and the puppy you love.

I do not recommend. Dogs are kept in crates all day let out to potty 4 maybe 5 times a day and…read moreexpected not to play. When they do bring your dogs out (if you pay extra) they get 5 to 10 minutes to play and then rushed back into their crates. You have to pay for basic needs for a dog, rushed walks, playtime that isn't long enough, if your dog gets meds, cuddles and "play pals" which is a very quick thing only to get a video or picture just to post on their Instagram story. If you dont sign your dog up for anything HUGE chances the dog DOES NOT leave the crate besides for going potty and being rushed at that. Staff arent allowed to use force or discipline if the dogs arent listening yet they do. If your dog pukes or has diarrhea more than once they are given Purina FortiFlora, gastro or pumpkin, if they continue the dog does not eat. All staff claimed to be dog lovers but RUSHING and not making sure dogs arent stuck in crates. News flash excitement and built up energy can EASILY turn into aggression!! Very toxic environment, toxic people and overall bad vibes there. Do not recommend to anyone near this overly expensive dog boarding facility, they do not care about your dogs as much as they say they do. Do not bring your dogs here!!

Ive used BDI a few times as Ive only lived here for 5 years. They are considered the best in the…read morearea. My Corgi Basil, is a sensitive dog. He's 5 years old and a bit of a goof ball when his needs are met. In the past 6 mos Ive used BDI twice. When I brought Basil for a stay in Dec. He approached the entrance and when the door to the office was opened, he did an about face, and headed back to the car. As I was headed to the airport, I had to coerse him to enter the office. I assumed it was nothing unusual. (first red flag). The staff would not let me see the back where the dogs are kept. ( second red flag ). Basil stayed 6 days that time. Recently I attended a week long event and booked a res for him well in advance. They insist on 50% deposit, which was substancial. When I dropped him off, again he balked at the entrance. ( 3rd red flag). I decided to call the next day to see how he was doing. Call went to voicemail, no one called me back. ( 4th red flag). Two more days go by, I call again, mentioning my first call that had not been returned. I then received an email telling me Basil was fine, wnjoying his stay. Pictures were sent to convince me. On pick up day, I emailed my arrival time, and was there at 4pm. Dani said she would email me a receipt when the charges went through. I took Basil home, he was exausted. No charges came thru til 48 hrs later, no email either. I saw the charge on my bank statement online. I emailed BDI and explained how I had not received a receipt, and found it unsettling, and unorofessional to charge a customer without the chance to review the charges. Within 15 minutes, I recieved an email with the charges, and an additional email from the manager Natasha, apologising for the delay, and telling me I was no longer welcome to make a future reservation with them. (Huge red flag). Any business that is that reactive to legitimate concerns, and results in blocking the customer, is a reason to really question this business, and their integrity. Im fine, Basil is fine, we will spread the word about our experience and never go back per their request. H Harwood

I've utilized several doggy daycares, this one takes the cake. Staff seemed very inexperienced.read more

After passing the temperament test, we left our cavapoo here for the day while exploring Portland…read more It was comforting to see him on the closed circuit and you could access the feed through the app as well. The staff was also very friendly. We will definitely be back on our next visit!

Unbelievably bad experience. Just seconds after Dr. Lebouf delivered the devastating news that my…read moregirl had terminal bone cancer, she launched into a self-righteous lecture about the dangers of grain-free diets. She quoted studies and strongly implied that my feeding choices had caused or contributed to her demise. She even added, "I know it's too late for B, but I know you have another dog and want to protect them." I was too overwhelmed by grief and tears to respond in the moment, but several things went through my mind: * I have no idea why she assumed B was on a grain-free diet. Not even true * This is classic "blame-shifting" but why? * There is no chance shelf stable slop pellets have better outcomes for animals than fresh food diets, I suspected whatever study she referring is going to be about pulse diets, where food slop companies swap out rice for anti-nutrients like chickpeas (terrible for dogs and actually leech nutrients, mostly indigestible). When they asked about her diet, I believe I just said "mostly home made - fresh meat and vegetables." I never said I gave them grain free kibble. I feed my dogs a balanced fresh-food diet (meats, vegetables, and rice in proper ratios, with age- and condition-specific supplements) about 80% of the time. When I can't prepare fresh meals, they get premium kibble (that contains rice), mixed with high-quality wet food. There is zero evidence in the scientific literature comparing a properly balanced fresh diet to commercial kibble. The studies Dr. Lebouf referenced appear to be the familiar ones comparing grain-inclusive kibble to "grain-free" kibble formulas that simply replace grains with pulses and legumes. That is not the same as comparing fresh food to kibble, and it is misleading to present it that way. Earlier this year I brought B in after she suddenly started limping in pain. They diagnosed arthritis and a soft tissue injury, charged $500 for imaging, and sent us home with pain medication. It's hard not to wonder whether the cancer was missed at that visit, considering it was in the exact location. B was a rescue who had endured severe abuse and malnutrition in her early years. She arrived terrified of everyone, trembling and submissive. For some reason she chose to trust me. Within a year she had visibly grown, gained confidence, and become the sweetest, most loving dog. She wasn't supposed to be mine forever, but we became inseparable. Losing her has been heartbreaking. I waited a long time before writing this review. I didn't want it to come purely from grief or anger. I understand that cancer can be difficult to catch, and I wouldn't be writing this if the only issue had been a missed diagnosis. I'm writing because of the condescending, sanctimonious way Dr. Lebouf spoke to me during this moment. She quoted science in a misleading way - I believe - because she either didn't actually read it or doesn't understand what it says. To be clear - there are NO STUDIES comparing grain free fresh food diets to kibble with grains. But this is how it was framed as if gospel. It was so inappropriate, but also inaccurate. I can only assume this is being preached repeatedly to other pet parents at the clinic. Many other staff members at the clinic are genuinely kind and great with animals.

Not to rain on the parade but all the 5 starts..... ? brought dog in, greeted by a young lady who…read morechecked us in, weighed the dog. Few minutes later, a very nice technician invited us into an examine room. First thing.....weighed the dog. Did the clerical tasks, name, email, any concerns, what we fed the dog....... Nothing has changed, why type the info into the system if you're going to ask the same questions every time we're in? Vet entered room....first thing, weight! Vet might have spent 5 minutes giving the dogs "annual physical". Looked at teeth, ears.....the end. No heart check, no dexterity checks, never mentioned fatty tumors. Almost $100 for the "annual physical". Glad it's only once a year.