Customer service is lacking. When a person walks in the front door and says hi, don't just look at…read morethem!!

Just visited the grooming department for my little Halloween kitty. She's a longhair and very prone…read moreto matting, they did a great job cutting hers out... she's sporting a punk look now. This visit however was just a regular mail trim. They only have one certified cat nail trimmer, luckily he's very good and patient with my little angel's short mood... she left little tootsie rolls as a thank you last time when we took care of her matted hair. I also like this store for supplies, the staff have always been friendly and helpful.

I know this is a major retail chain but despite that have had mostly positive experiences here…read more Sometimes it can take a long while to check out but staffing is an issue for every business so I get that. The strongest positive I can say about this store is that it is where my wife and I have bought our ferrets. They have been healthy and happy in both the sense of when we bought our lovely pets but also anytime we have seen others here available to purchase they have seemed to be well treated and healthy. I know this cannot always be said for some of these major pet chain stores. They do offer a selection of ferret accessories as well such as hammocks/toys/food for some examples. The staff have been friendly during our interactions and try their best to help when we have questions. The store is kinda outdated in some sense and could be cleaned up in some places too. It's kinda what you'd expect from a Petco really.

DO NOT take your pet there for vaccinations. I was in line for my dog - Jax - to get his shots…read more There was an owner with a kitten in front of me. I was already hesitant because no one acknowledged me and the vet (woman - short gray hair) looked at me and walked away. I was told I would have paperwork to fill out - nothing! The owner of the kitten went to the exam area (open area) and the vet was dismissive of her questions- she said she needed to draw blood - there were 2 techs with the vet. THIS VET POKED THAT KITTEN 4 times and STILL COULDN'T hit a vein. All I could hear was that kitten crying out. The whole store heard it!!! The vet just didn't care - she was going to keep on going until she was confronted with her ineptitude- then she started yelling. Other customers were visibly upset and said they would never go there for any kind of pet services. DO NOT GO THERE!

This was a cute little pet store in downtown Portland. The aisles are a bit small and it was hard…read moreto manuever with a larger dog. They offer a good selection of items being a smaller space. I wanted to find a "good girl" treat for my fur baby and they had just what I needed!

Went there two times, once to get my dog a harness, and two weeks later because we were in the…read moreneighborhood- and the second time the staff there remembered my dog by name. They are so attentive, considerate, and welcoming, making us feel like we've been regulars for years. Deserving of more stars.

We recently moved to Maine and was devastated to leave our previous groomer, but the Pet Stop came…read morehighly recommended. We brought our Portuguese Water Dog here for a full groom and will absolutely be back. They took time to talk with me about how I wanted our dog done and even let me show them a few pictures of his last groom. They showed no judgement, were so down to earth, and groomed him exactly the way we wanted him done. The staff seems incredibly experienced with all breed specific cuts, the facility was clean and accessible, and the prices were what we would have expected. Highly recommend!

From the owner: We are an all breed dog and cat grooming shop. We specialize in personal attention and treat your…read morepet like one of our own!

Only bought a cute Fluff and Tuff blue lobster toy for my 3 dogs because the saleswomen did a good…read morejob explaining how it was made different and tougher than other toys. 900 miles later I finally was able to give it to them, but less than 10 minutes later there was already a hole forming. Less than 20 minutes later the squeaker and all the stuffing was torn out before my other two boys had their chance to play with it. Pretty disappointed the toy failed to live up to the hollow sales pitch, now I've got 3 unhappy pups wondering what why they no longer have a gift from my trip to Portland :(

Such a cute shop. There were two associates working when we went in and they were super personable…read moreand helpful. Love their bandanas and collars! We left with a cute sticker and bandana for our dog!

Staff here are so friendly and helpful. A few months ago the food we use seemed to be at a sudden…read moreshortage. Staff at this store checked their stock while I waited on hold then out the bag I needed on hold for me to pick up after work. Thank you so much South Portland Pet Supplies!

South Portland store Took Freddie for correction of a poor…read morespa day experience at a competitor. He had a large mat behind one ear, which they admitted was beyond their capabilities. The PetSuppliesPlus groomer was quick, careful, confident, and won Freddie over. We'll be back for grooming in a few months. Y'all ROCK Apologies to the wonderful groomer, whose name I forgot

Had such a wonderful experience with my little Shih Tzu Lala. Danielle did an amazing job.read more

Please do not go here to get your dog's nails trimmed. I went here yesterday with my 17 year old…read moredeaf dog, and they clipped into his nail bed. When I called to speak with the owner, she was inconsiderate, rude and hyper defensive. She handled the situation unprofessionally, and never once asked about my dog's well being. She blamed the dog, and took no accountability as a business owner. The only reason she said she'd refund my money was because I asked for a refund. She was put off and told me to wasn't welcomed back into her store. It was a shocking request considering I was not yelling or being rude to her, I was just bringing it to her attention that one of her groomers made an error. My dog is docile, has arthritis, Lyme disease, old, and walks really slowly. For the owner to say he was kicking, and digging, and jerking around...is just not true. I'm not one to write reviews, but I just don't want anybody else to have the same experience. From a loving senior dog owner, Sue

Overall very friendly, helpful staff, with only a couple exceptions…read more A little pricier than Pet Quarters, but still a very good experience.

I purchased a Yorkshire Terrier from Pawsitively Pets in Scarborough Maine July 3, 2011. I had…read moretechnically bought him June 30, but wasn't allowed to take him home until the 3rd due to him needing his vaccinations and to be checked by their vet. When I finally brought him home I was so happy! About 16 hours later, I awoke covered in the poor puppy's feces and him non-responsive. I thought it was because he was hypoglycemic so I gave him some honey and thought nothing of it. He bounced back, was barking and jumping everywhere. I thought I fixed the problem and that would be the end of it. About 8 hours later, it happened again. I called the emergency vet, by this time is was the 4th of July and the regular vet was closed. I rushed him down to the emergency vet in scarborough, Maine Veterinary Referral Center. They took him out back right away. When the vet came to see me after what felt like forever, she told me they had to do "life saving procedures" on the table, and he had officially died and they brought him back. She asked me where I got him and so I told her. She told me that was the 2nd or 3rd yorkie she had seen in the last week and a half that suffered the same fate from that pet store. She said the puppy was unfit for sale, he had pneumonia, an upper respiratory infection, and was hypoglycemic. He needed to stay the night and be kept on an IV to keep his blood sugar balanced. That was the first 800 I spent in vet bills. I couldn't afford to keep him there anymore than a day, so at 8 in the morning on July 5, I picked him up, promising to bring him to a normal vet for a check up and further instructions. I did just that, however they suggested that he continue hospital care with an IV and it would cost me around 500 per day. Now, I had just spent 800 in vet bills that morning, and the day before that I had spent 1050 on the puppy itself. I was hurting financially. I told them about my situation and the vet pretty much wished me good luck and sent me on my way. They had given me a high fat soft food to help him gain weight (he weight a pound and 12 ounces) and it would help him keep his sugar where it needed to be. After the bleak outcome from the vet, I drove this poor defenseless little puppy back to the pet store and demanded they take it back. I was not going to let this poor little guy die on me, in my arms. I wasn't about to watch that. They refused. Stating that I needed to mail in the proper paperwork to the contract place and they would do something for me when I did that. That obviously didn't help me in the mean time, and the poor little guy would probably die waiting for the stupid paperwork to get where it had to go. I begged and pleaded. But, they did nothing, and I had to leave that store puppy in hand. I'm a young girl, I was 20 at the time, and I still lived at home with my grandparents. My grandmother was so furious that I had spent all of this money on this puppy, it was very ill, and they refused to do anything about it. After a very heated battle over the phone with the owner, Ryan Cheplic, they agreed to help me. I brought the puppy back in and they gave it a nebulizer treatment to help with its breathing. One of the employees there was going to school to become a veterinarian, so she agreed to take him for the night and feed him every 2 hours. He absolutely refused to eat for me, and I didn't think she was going to have much luck either. The next day, he was still alive. She kept him the next night as well and for the next week, I brought him in a couple of times a day for nebulizer treatments. When the contract place finally got my paperwork, they told me I could either give the puppy back and get a full refund, get a different puppy, or keep the puppy and they would reimburse me half of what I paid for him for vet bills. I chose reimbursement of half of the purchase price. I had grown so attached to him, the 4 days that he had to stay there, I visited 3 times a day and I was going to love this little guy until he died. When I finally got him back, the employee told me her trick to get him to eat; watering down the high-fat soft food so that it could be sucked up through a syringe. And force feeding him 2-3 syringes every 2 hours. So, for the next month and a half, that's what I did, along with Clavamox, a liquid antibiotic. That was only the first scare with Miles. Since then, I have spent $10,000 in vet bills for numerous visits. He has had to have IVs 4-5 times, and had many overnight stays at the ER. After a lot of heartache, and an anxiety filled year, at the beginning of April 2012, he was diagnosed with a port-systemic shunt on his liver. This type of shunt carries most of his blood around his liver, instead of being filtered through his liver. Because of this, his blood becomes toxic, and he cant keep food down, he paces until exhaustion, has seizures, and gets psychosis. We began treatment, which consists of 3 different medications, Lactulose,

This shop has turned itself around over the past several months. They have educated themselves and…read morehave a new manager who has made a huge impact on the shop and the adorable puppies.

I recently adopted a new little ball of fluff - so I have been frequenting this place quite a bit…read moreas of late. First and foremost, this is where I bring my little Milli for her grooming - she had her first one this week! Michelle groomed my little Zoey's hair for over 15 years and when Michelle left another location and moved here - you can bet I didn't hesitate to follow her. She is truly amazing - patient, kind, and so VERY GOOD at what she does. This place also has a wide array of pet food, treats, and other various supplies. I have found that the staff is very knowledgeable and helpful when I'm looking for products. And, they also remember and recognize you and your pet(s) - even the ones that aren't yours that you show up with on occasion! Lastly, they are just dog people here! They have openly told me that it's totally okay to bring my pup here on those cold days when it's not safe outside - and to just walk her around the store for exercise - no purchase necessary. It's things like that that keep you coming back.

I'm fully convinced The Dog Wash Etc. team healed my pup's nail trim trauma!…read more A little backstory: years ago, I used to bribe and singlehandedly wrangle my shepherd rescue mutt -- Layla -- in order to trim her nails at home. It was never an easy task to tackle alone. After about 4 years, I tragically hit the quick of one of her black nails. Fast forward to now 8-year-old, 65-lb Layla, who still won't let me near her with clippers. I've had to outsource the torturous task to her vet and groomers since that fateful day. Once she associates a place with nail trims, though, she resists entry and tries to find the nearest exit. The Dog Wash Etc. has proven to be a rare exception to this rule, which is a testament to the positive experiences we've had there. Evie skillfully handled and warmly gained Layla's trust during our first visit and again several weeks later (bonus: the trim kept Layla's pawdicure needs at bay much longer than usual) It doesn't hurt that the Pets on Point store has cookies (and a whole shop full of goodies) for a post-trim treat. Punch card rewards or not, Evie and the Dog Wash team have earned our loyalty. I am eager to try the actual dog washes next... although Layla is as enthusiastic about baths as she is about nail trims!