Pawsitive Petcare was a perfect fit for our little dog. Shari is very responsive, hires caring and competent staff, and puts the dogs' needs first. We've had a handful of other dog walkers over the years, and Pawsitive Petcare has been the best, by far. read more

Pawsitive Petcare has been great for us. They never miss a beat with walking our dog, and they're very responsive to requests for schedule changes. They leave a note every day and have also reached out in the middle of the day when something didn't seem right with our pup. They have even sent me videos of my dog in the middle of the day when I've been worried that she might be sick -- they have definitely helped ease my mind on a few occasions! read more

Darren and Shari walk my dog during the week, and he absolutely LOVES them! I was referred to Darren from a colleague of mine, and also a neighbor in my building. They are super accommodating and very flexible -- especially with last minute changing schedules! I know that Griffin enjoys spending time with them, as he doesn't hesitate to walk up to Darren and sit at his feet for a rub as soon as he sees him coming... . I would recommend Pawsitive Petcare to anyone, they are great! read more

Would even put zero stars if possible. Shari lied to me saying she was on my apartment taking care of my cats when she was not. Luckily I have cameras to monitor and have evidence that she lied to me. The first signal was that my cat's litter was way too dirty for a 1 day gap. Then tested her by asking her if she had seen something fallen on the floor on the visit she supposedly did. She said no. And there was a big artificial tree that my cat had pushed just before her visit (have cameras and saw that). Unfortunately I trusted her and did not record all the time to check if she was there on Monday. My building has many apartments that she brags that she visits so checking with the doorman is not an indication whether she was there. Then when asked her about it and told her it was weird she did not see that, she insulted me as she said I had not paid because I spent the money on my trip. I told her I was going to do so that night as my card on venmo had expired. I even provided a printscreen of the problem. Below is a copy of her email: My job is not to come in and check on trees. If you have cameras set up you will clearly see I was there on Monday. All you really have to do is talk to the doorman. I am sorry you are so distrusting because of past experiences and that we have to have this discussion. I am a very honest person, so if I had missed the visit on Monday for any reason, I would have said that I missed the visit. I am 100% positive that I did the visit on Monday. After the visit I put the key back in the lock box. You had 9 cans of cat food sitting on the kitchen counter and I used 4 of them. It is really not worth my time to need to discuss this with you. I noticed that you have not sent my payment. If you don't have the $40 to pay me because you spent it on your trip, you can just keep it. You don't need to invent some silly story to avoid paying me. Really the small amount of money I make from visiting your cats is not worth the aggravation. Good luck with finding a new cat sitter. Shari UPDATE AFTER HER COMMENT BELOW: 1) I dont contradict myself. One thing is to leave the camera recording and the other is to have streaming. I watch my cats streaming and did not record because thought I could trust you. The only reason I stream is because I like seeing them. 2) A HUGE tree next to the cat tree is no way to be missed. So I could verify you lied to me. 3) You dont even apologize. What a shame. I will now have to agree about the other review. 4) The only reason I mentioned that I had issues with another sitter is because I feel bad for asking you to give me a photo and log into the visitors book (which conveniently you did not sign for Monday visit) to verify in the future if you were coming. After your response on the cat tree and your super disrespectful email (even saying I did not want to pay because I spent the money on my trip when showing you a print screen of the venmo problem) obviously I am never going to hire you again. 5) Finally I am ending this discussion because you are not worth my time. Hope other users find it helpful and be careful when hiring you. read more

very responsive to any and all calls for service from dogwalking to house sitting. the dogs always seem happy and cared for when we return from vacations. any extra requests for caretaking while we are away are handled. fees are very reasonable. i have come to rely on them consistently for our petcare! read more

We first contacted Shari on a rather urgent basis and she was very quick to answer and was very accommodating, which was a relief. Things went fine for a couple of months. About a week ago, we forgot to leave a key for the walker. After I remedied the situation, I contacted him directly to let him know that a key would be waiting for him as usual. When I didn't hear back from him and it had been an hour after he was supposed to let our dog out, I called him. He informed me that he no longer worked for Pawsitive Petcare, was surprised that Shari hadn't told me and that, no, he didn't know if someone was coming to walk our dog. I was in a panic. I was also in the middle of my work day. I then text messaged Shari hoping for an explanation and to ask her if someone was going to walk our dog and if not, that I needed to know ASAP so I could try to find someone. She text messaged me back about 10 minutes later saying, "sorry about that" and that someone who we had never met before would be coming into our house and walking our dog. I was shocked. I then had to prompt Shari with another text message to see if the other walker had come. The other walker did eventually show up, 2 hours late, where she walked our dog without his harness and coat, without knowing his routine, etc., and proceeded to leave our apartment door wide open when she left. Not just unlocked. Open. I waited for a phone call, a text message, an email, something, for some sort of explanation to ease my mind and make me feel better about the ball being dropped. I got nothing. I finally called 4 days later and expressed my anger to Shari regarding the whole situation; basically to give her one last chance to explain and take responsibility for what had happened. Instead, she was completely unapologetic. She placed blame on everyone and everything else, but she never once took ownership. No apology, no explanation, nothing. If she is one of the faces of the company, then she owes any one of clients an explanation/apology for something like this. One of my biggest concerns is not only did they not offer any sort of explanation or apology, but that if we hadn't had the mishap with the keys that morning which led to me contacting our dog walker directly and the series of events that followed, would anyone have come to walk our dog. Or, would we have found out that Pawsitive Petcare was giving us a new walker? I will never use Shari and her company again, nor will I ever recommend her to anyone. If a reliable and professional dog walking service is what you want, do not use Pawsitive Petcare. UPDATED W/ RESPONSE - The response below just reinforces my disappointment with this entire situation: No accountability. When you are insinuating that your clients are liars, there is a problem. I did not embellish; I have no reason to do so, I gain nothing from it. The reality of the situation is disappointing enough. My account is exactly what occurred. 1) I should have been contacted by the first point of contact to inform me that a new person who I have never met will be walking my dog. I wasn't contacted, and found this out only when I happened to contact the usual walker to assure him that keys would be in the usual spot. In an urgent situation like this, contacting the walker directly is reasonable, otherwise I always went through Shari. 2) The replacement walker did in fact fail to close the front door to the apartment. This is not debatable. Again, I have no reason to make this up. 3) The backup keys which our neighbor left for the walker were left in the usual spot which is why the replacement walker was able to lock the front door to the building. 4) And yes a picture was sent, which is exactly why we know that a harness was not put on our dog, nor was his outside coat put on. The leash was attached to his collar and he was taken outside in a hoodie he wears indoors. This is clearly shown in the photo. 5) The only agreement we made was that our dog would be walked by noon. At 2:04pm I sent a text to Shari asking if the replacement walker had been to take our dog out. I received a text back stating that the replacement walker was with our dog at that time; two hours later than usual. 6) And the biggest issue is that I was NOT contacted during the week after these events transpired to be given an explanation or to be reassured. The only call I received was a call back to a call I originally placed. I received no other calls to offer explanation. There were no emails or texts. When I did speak with Shari, I did not yell. I expressed my disappointment with the situation, at the lack of communication and accountability, and explained why we would be hiring another company to walk our dog. The below response to my original post is poor form and reinforces the lack of accountability. read more

Our family used Shari for pet sitting while we were on vacation for 10 days over Spring Break. When we returned our dogs were happy, house the way we left it(good or bad), mail and paper taken it and.....mellow, happy dogs! I totally appreciate this service read more

Shari has been walking our dog Rocco for a few months now. We love how reliable she is and she's even able to accommodate last-minute walking needs. The daily notes are a great touch because it lets us know how he did on his walk and that she was in fact there (we've actually had an issue with a previous walker where we were pretty convinced he wasn't even coming over). We live in a high rise with a lot of dog rules (dog elevator, dog door, dog waste basket) and Shari is extremely conscientious when it comes to our condo rules. Rocco loves her and we do too. read more

I used Pawsitive Petcare for almost 2 years while attending grad school at Northwestern. Shari and her team are fantastic and I highly recommend them! Each quarter my schedule would change and they were very accommodating to those changes. In addition, Shari has a very flexible policy about last minute additional walks, which I greatly appreciated. read more

Shari and her team have been remarkable. They have walked our dog for the past 3 years without a single issue. Shari has accommodated our constantly fluctuating schedule with grace and ease. As we move out of Evanston, Shari and her team at Pawsitive Pet Care leave big shoes to fill. read more

Shari and company once again were more than willing to help me and did a terrific job. I had to dog sit my grand dog for the week but also had to work long hours. One phone call to Shari and she was more than willing to put us on the schedule for the week. I would recommend Pawsitive to anyone who needed great pet care. Until next time thanks Pawsitive! read more

Pawsitivity is so great. Great service, organized, prompt...just wonderful all around. Shari and her team are fantastic at what they do and are the best dog-walking business in Evanston! read more

The service is excellent. We have 4 cats and the experience was great from the start. Excellent communication and updates while we were away concerning our cats. We returned from our trip with all in order. We will definitely use Pawsitive Petcare again. read more