I've been meaning to give a review for their dog training session. With the store, I feel that I can certainly give them a higher rating for their great customer service, the product they carry and the cleanliness of the store as well as their product knowledge. I was highly disappointed with their trainer Deborah and how she was not informative of my progress with my dog to become a therapy dog. She was nice and well experience on the phone before meeting her and I felt comfortable to take her classes with my dog. I met her on the first day, as I was the only one signed up for her therapy class. So, she decided to put my dog in the beginning class with an agreement to take the Good Citizen test with no additional fee along with the therapy certificate. I agreed because I trusted her due to her years of experience, but it was a big mistake and a waste of time for my dog. It was not an appropriate setting to learn and grow from among puppies. My dog is 2 years old with much more training. Throughout the training, I thought we were doing a great job following directions and my dog properly obeying my commands until to the point closer to the end of the training session. I brought my fiance to the class and he was informed of my status by Deborah. I did not appreciate her eager comments to my fiance as she had decided to share her personal thoughts to him rather than speaking to me directly. I had to find out my progress through my fiance that same day after the training. So, I immediately was not comfortable with our progress and worked harder with the commands. I asked her one day after the training to see what we needed work on. She dismissed me and said she had to pack up and urgently had to leave. I felt that she was not honest with me and was difficult to work with after that. Last day of class, she was not at all nice to us. It was my fault for being late 10 minutes, but it was not a reason to change persona. She told me that my dog is dirty in front of everyone there. Yes, my dog was dusty because he was playing in our backyard prior to our training, which was my reason for being late and was not able to clean him after his play time. Second, she informed me that the store manager was complaining about dogs peeing in their storage/garage area where the training was located. She directed that statement to me in front of everyone there as my dog was sniffing around the back area. The reason why he was sniffing was that the garage/storage was infested with mice. The whole class saw them running quickly and of course I knew my dog was sniffing not because of the bags of food stored behind us, but because of these infestation. I wanted to throw up after seeing the first mouse run along the doorway, but the 4th time, I was use to seeing them. Finally, she confessed to having doubts about passing one dog. She stated that she has mixed feelings about passing this particular dog, which ultimately meant it was my dog. She had the nerve to say that out loud and it was so obvious who she was referring to since we were the only ones who did not receive a certificate during the last session. At the end, I said my good byes to the other dogs and their parents and I left without having word with Deborah who insisted in the very beginning that she was going to help my dog become a therapy dog and how she was so adamant in training us but to actually felt disrespected at the end made it more hurtful than being embarrassed in front of everyone there that I enjoyed meeting. Paws is a great store with very helpful employees that are passionate about what they do, but Deborah made me back off this place. She likes to talk about herself being an actress and so forth over dog training information. I do not feel like I did get my money's worth and Deborah being condescending was the worst experience I've had with any services I've received. Maybe it's the way I treated my dog that she didn't like. I treat my dog as if he was my son, loving and absolutely caring for his needs and would do anything to keep him healthy and happy. I'm not sure what her reasons are, but I do not refer Paws' training classes with Deborah. read more

Great store. Good variety of high quality food. Brought my dog in and he was greeted by the nicest staff. He even enjoyed stalking the resident cats. A nice local business for the fur children in your life. read more

This is a great little pet store. Staff is always so helpful and they have a fair selection of goods. They will help you choose food/etc for your pet, and offer a full refund if your pet doesn't like it. Next door there's a little thrift store/pet adoption center. The whole center feels welcoming and wholesome. I bring my dog here for anesthesia-free teeth cleanings. read more

These are some of the nicest, most caring people! The prices actually beat the big pet super stores, yet you can actually get friendly, knowledgable service here! read more

I won't shop anywhere else for food for my cats. I have been a long time customer and really appreciate their selection, prices and customer service. Their staff is really friendly and knowledgeable. On several occasions I have gone in and asked for advice on what to feed my cats. There is no where else you will find staff who know so much about animals and can give you real recommendations on quality pet food. Their location is a bit off the beaten path, but the parking is very easy. They don't carry all of the brands you see at bigger stores, but you know that if they carry the food, it's high quality you can trust! read more

I've been coming here for years and have always bought my dog food here. I've been using the same brand but decided to give another brand a try so I bought 2 bags (I usually buy 2 bags at a time). My dog got an allergic reaction to the new brand and so I brought the food back to switch with the old brand. They would not take back my return because I did not have the original bag and insinuated that I could have contaminated it. Like most dog owners, I empty the bag into a dog container so I didn't have the bag. I understand as a business that you do not have to take back the return. But as a loyal customer that's been coming here for years, purchased over 100 bags combined between myself and my sister, it would have been nice for you to at least replace 1 of the 2 bag that my dog can no longer eat and is allergic to. Once a loyal customer, now not a customer at all. read more

This is the best pet store for miles. Not just the amazing selection of awesome and well-curated products, but the entire vibe. Friendly shop critters, attentive staff and knowledgeable owners make for a great shopping experience. And their sales and promos rock. All in all, a gem. read more

Great little store with a wide variety of choices. Very helpful staff and great service.

I have been purchasing dog food from this store for years and have spent a lot of money there. I purchased an over the counter allergy testing kit there for $80. I returned it for a refund. The store owner called me today and was so belligerent, rude and degrading. I will never purchase anything from them again! Karen, this product wasn't used! The 3 swabs, comb, and baggy that were in the kit was untouched. I returned the item to Paws for a refund, where I purchased it from. This company offers a 100% guarantee and refund on this product, which is noted on their website. So this shouldnt have been a problem. I dont appreciate your unprofessional manner on the phone or via email. read more

Excellent pet shop with a huge selection of just about everything you need for your pup or kitteh. Perfect place to spoil the pooch. Check out the clearance section for some amazing steals! Nothing for small pets or reptiles though, so check out Daryls Pet Shop for that! read more

Great service and care today - wonderful person came over and said hello and genuinely showed interest in my satisfaction.... Got us started in the frquent buyer club for Natural Balance and had also introduced us to this great food for our Mini Schmauzer..... Left very pleased with this store today!! Sam read more

I really try to stay out of the Big Box stores when buying food and/or any other thing I might need/want for my three dogs. Paws made it very easy for me to do this when I discovered that the food and treats I regularly buy actually cost less in their store than they do in the BB (Big Box). I love the idea of the family owned business and supporting local folk. I know that the Paws owners' do a lot of good in the community for causes involving cats and dogs. The staff are very helpful and knowledgeable, my brands and sizes of food have always been available, It is definitely worth a few extra miles to shop at Paws for my pets' needs! read more

Wow, love this place. First time here. Place is clean and irganized very well. Friendly and super helpful staff. They know there stuff. Bough new brand of dog food. Very happy with my whole experience. read more

The only place I go to get my dog food. Friendly and knowledgable employees, great management, and a very large selection! Not to mention the gourmet treats at check out my dog loves. I will never go anywhere else! I always leave satisfied! read more

This is the BEST PET FOOD STORE ever!!! The owner here she knows a lot about feeding dog and cat. I and my boyfriend together have a few dogs and a cat too feed. We first started with commercial brands like Blue Buffalo but then we switch to natural pet food like Orijen and Acana. They carry all kinds of dog treats and dog food at a pretty good price... A 15 lb bag Orijen dog food is about 50 bucks. and they have variety kinds of Cat Canned Food priced from 1$ to 4$. Absolutely a must go place for people who love their pets like their own kids. read more

Good store, nice folks. Retail reminder- when customers are waiting in line to pay please tell the person on the phone that you are busy with customers then take their phone# and call them back. Those of us who made the trip & are standing there in person deserve to be the priority. read more

Lovely well stocked little gem of a pet supply store in Redlands. In a world of big carton Pet Supply, this privately owned store is a stand out !!! The staff are consistently helpful and friendly and the range of healthy safe pet supplies they carry is more than enough for any pet owner to care and pamper their animal family members. This is a place where they remember your name and make sure you walk out with the best choice for your pet. They know and stand behind their products with satisfaction guaranteed. I have been in several times recently looking for dog food for our Beagle who has had consistent allergies and they made sure i knew the ins and outs of the various options of low allergy foods. Whether its toys, or leashes, or beds or food, the folks at Paws will make sure you are happy when you leave their store and when you use your products. read more

After we moved to the area we were looking for a place to buy our cat food (Wellness). Since we prefer smaller stores over the yucky Petco we decided to check this one out. Nice clean store, with a big selection of healthy pet foods. The people were nice, but the prices were a bit higher than what we were used to. No problem, they let us pricematch! It would be nice if they had a bigger selection of cat toys though, since we like to spoil our cats. read more

Paws has the quality food your pets deserve. They take the time to go over the food choices. I was needing to find a good quality food for my dog and cats and the owner and daughter took so much time with me so I was able to choose food that was right fit for my animals (and me!) . They have a guarantee that if the food does not work for your pet, you can return it. The leftovers apparently are donated. So I like that! No waste! They also have a couple of resident kitties that are adorable! read more

I stumbled upon this shop when it was on State street and was very pleased with everything, but when they relocated I had no idea they were even in business until I once again stumbled upon them. The owners are very pleasant, nice people. I always enjoy talking to them. I love that they are pet friendly and have so many options. The female owner has always taken her time with me to explain product and recommend suggestions. For that I am grateful. However, due to the store manager (who I've heard is a long-standing friend of the owners) I will not be going back. I have had two incredibly rude incidents with that man. The first incident, I chalked it up to him having an off day. The second and most recent time, sealed the deal. He's as catty as any woman I've ever encountered. Even some of their younger employees had surprised looks on their faces after his biting tongue behavior with me. After leaving the store, I actually did some homework and discovered that the $80 bag of dog food I was purchasing from them could also be purchased at Petco for $5 more or on Amazon for $10 less. Truth be told, I'd be happy to pay an extra $5 to be treated as a valued customer. Even the Petco staff in town recognizes me when I come in as I frequent the store often due to my involvement with rescue. It's a shame that the manager doesn't realize that a small business is only successful due to loyal customers. A loyal customer will see the value in supporting a local business as opposed to a retail giant. A loyal customer will likely love the one on one interaction as opposed to the detached assistance you typically get at a retail giant. It's additionally shameful that the manager take it upon himself to treat anyone with such biting demeanor. If it were his store, I could see him not caring whether he loses the business or not but he's actually working for them... and in my case worked me right on to another path to obtain my dog's food. read more

I've been shopping at Paws for so long, these people have become my friends. Steve and Karyn deeply care about our animals, and it is evident. I wouldn't hesitate to purchase any kind of food for my dogs at Paws, because I know that if it wasn't good for the dogs, they wouldn't carry it. The store is clean as a whistle, and very orderly, and I enjoy browsing to see what's new. They always have the store well staffed, and because I have three dogs, I buy a huge bag of food. There is always someone available to carry it out to my car. I genuinely enjoy shopping at Paws! read more

The staff at Paws are so knowledgeable and helpful. I am grateful to have such a wonderful store to supply the needs for my family pets. I highly recommend. read more

PAWS is the only store for our pet! Maybe that's why she has made it to 16 years and counting. Everything from food to beds, chew treats and oral care have come as recommendations from the nice employees! read more

Extremely helpful and attentive. Always seem to have the most popular brand and flavor in stock.

I have been going to PAWS for years. The staff is so helpful and courteous and them seem to have everything my pets need. The personal service is so much better than the "big box" pet stores and PAWS gives back to the community. This is the place to go!!!! read more

They have a huge assortment of pet foods, treats, chews, leashes & collars, toys, etc.! We had dog tags made on the spot and they were very fast. The girl working the counter was super nice & knowledgeable. The prices seemed a little high (a buck or so higher than the big box stores), but I'd rather spend a little extra for great service and support a local business. We'll be back! read more

Paws is great. You get a fee bag of dog food for ever 12 or 13th bag. Support your locale.

I have been coming to Paws for years, back from before they had their fire on State Street. I love this store! The people working here are always nice and helpful and knowledgeable When my cat was having issues with her food, they gave me suggestions and when the first one didn't work, they gave me my money back and a sample of a different food to try. We found the perfect one and she is now much healthier and her fur is still beautiful at 15 years of age. I always purchase a large bag of dog food and they always offer to carry it out to the car for me. I appreciate keeping my business in our town with a family owned business. I highly recommend Paws. read more

Loved this store. A great selection of pet supplies including a lot of items you won't find at the chain stores. Another thing that makes this place better than chain stores... the personal attention & customer service. I was expecting higher prices but I noticed many supplies were cheaper than online and at Petco/Petsmart. read more

Was in there today for the first time the staff was great! The prices where also great! I will be back and Simba loved it.

The owners here are very friendly and knowledgeable. Plus they have their lazy cats manning the front counter, that was an added bonus.

I love Paws! I don't go anywhere else to buy my pups food! I can't find the type of food I feed them anywhere else but here. They have so many other treats and goodies too and it's all so good for my pups! The cashiers that have helped me here are always so so so nice and welcoming! read more

Great store for great pet food. My dog loves going in, my kid loves visiting to see the cats running aournd the store, and the staff is very friendly. Love it. read more

Love this store! I give my dog Solid Gold Flax Seed Oil. The only place I had been able to get it was out in Mira Loma. When I inquired about it at Paws, it was no problem for them to order it for me and they typically will have it in within a couple of days. Also, their premium dog foods are cheaper than the large chain pet stores. The staff is very friendly and knowledgeable. If you haven't checked out this store yet, you and your pets are missing out!! read more

When I first started reading reviews I judged people that left negative review just because they were negative and the world has enough of that already why add to it. However, after the experience I had with Jeff at this store supposedly the store manager, I just had to say it here because I was treated so badly. Apparently, there are quite a few others with similar experiences, as well. I am writing to validate that their stories are most likely true, at least as true as I believe my story is. The only two people that can change the problem with customer service at Paws are Karen the owner and Jeff the store manager. You both know Jeff's version of the story and out of not wanting to burden the rest of the readers with the entire story, I am just going to say that; Karen you have gotten only one side of the story from Jeff, and doing business in this manner will eventually cost you customers. People in Redlands are educated and discerning dog lovers and will not take poor treatment for the few items that you carry at your store that can be easily obtained elsewhere What started with a problem with Merrick having had a kibble size quality issue that spanned over the course of several lot numbers that were sold to the public at Paws, ended in getting kicked out of the store, when I have supported this store over using box stores for more than ten years. The issue; you guys were selling bags of Merrick classic that had a normal size kibble in it and it should have had a toy bite size kibble. After consulting with Jeff and Jeff consulting with Merrick when they visited the store, I was credited one bag of toy kibble. Jeff was helpful and accommodating with that first bag. This happened two times only the second time I crushed the kibble and used it anyway. When it came time to purchase another bag I was calling to see if the lot number that had the problem kibble size had sold out yet, so I could actually end up with what was supposed to be in the bag of toy kibble, Jeff denied there was ever a problem and was quite belligerent on the phone with me when he "assumed" I was asking for some kind of concession to the kibble size problem, when had he listened carefully he would have easily understood that I was calling to check, so that he would not be put in the previous situation of having to open bags to check kibble size and/or credit bags unnecessarily. Leaning on what he thought I was saying, he became unreasonable and argumentative very quickly and of course I was appalled and mad as well so I said goodbye. I waited over a week before returning to the store to purchase dog food for my other dog and he was amazingly haughty with me even a week later. I said nothing in return, trying to eat crow to get my dog his dog food as I went to the register with the bag of food, he said I thought you were not coming back to the store, and I said I almost didn't anyway the conversation escalated and he threw my credit card at me and snatched up the dog food I was buying and told me to leave the store. I am quite sure he had been harboring this event for the week that had past because he escalated so quickly. As God as my witness, I was so dumfounded. His behavior was so ridicules that at first I thought he was joking. He got himself so riled up that his lower lip was quivering as he yelled. And can you believe his story is that "I" was "So, rude to him on the phone! " A few final words, this will probably be retaliated against, at some point within these written reviews, but it will not be entirely truthful and God will know the truth of what happened. People who move against people so easily generally will continue to show this kind of behavior when under pressure and this will happened again to someone else. Read the way the owner responds to some of the negative reviews, her responses in and of themselves are haughty and argumentative, so in a way none of this surprises me now, but it sure did at first. Merrick is very helpful and willing to provide answers to help you out. They were very candid about the wrong extruder size used to make the kibble and said it had been corrected. I think they are waiting for that lot to sell out, because they could not guarantee a place where I could purchase what I needed, from a different lot number . I am sorry to all the folks on here that had a similar negative experience with customer service and to the folks that have not had a run in yet....great, I hope you don't it is hurtful and exasperating, but know you are not immune to it, and if it happens do not blame yourself, the customer service is not consistently good enough to say it is quality service. For good customer service a person has to want to help more than they want to argue. read more

If this place was not the only place within a reasonable distance from my house that carried my dog's special food (AND I wasnt so close to getting my free bag after ten purchases)....I likely would not come. They are so overpriced on all of their items particularly toys. And while they are friendly they have really odd personalities that make any discussion uncomfortable....especially the one like I tried to have when I asked them why a stuffed toy smaller than the palm of my hand was priced at $12.95. They were taken back by my question and the only response I got (repeated a few times) was that it was made in the USA. I would love to continue to support local businesses but when they raise prices to this extent they push me closer and closer to doing everything on websites like Amazon. The fancy pet stores in northern cali werent this expensive....and everything is pricey up there! Best part of all of this is the defensiveness that it stimulated in them.... hey no need to get riled up...just do some price checks. P.s. I was smiling in the store and Im smiling as I write this.... Im not some grumpster trying to close a family biz...just a dog owner and dog trainer that wishes buying quality things at a reasonable price was possible in my own town. Peace Love and Dog treats. read more

I love this place! While prices are higher, I will gladly spend more to have good customer service and a great selection. This place has lots of things I have never seen and I get to try them out, from toys to treats. I also really like that they track my purchases for rewards from the manufacturer. It's so convenient! read more

Knowledgeable and helpful staff, good selection of products. Oddly, the prices on their supplies (toys, beds, leashes, etc.) are more expensive then places like PetCo and Pet Smart, but their prices of pet foods are cheaper. I will continue to shop here because I like the selection and quality of products they provide. read more

I love this place--I always buy my cats food from here. They have a huge selection of just about anything cat-related you may need and the staff is very knowledgeable about their products. I love that they love animals as much as I do and look forward to seeing Lenny & Squiggy when I go in. read more

My sweet rescue dog was having major skin and tummy problems, racking up the vet bills. Paws got me on the right track with a gluten free dog food. To my amazement, my dog's problems cleared up and vet visits much less frequent. Thanks Paws! Dog food quality does matter! read more