After moving to Redlands last year we started getting our pet's food (cats and dogs) from Paws. Everyone has been so kind and helpful every time we have come in. We love this place! read more

The customer service is trustworthy, professional, kind, and highly interested in making sure you have the very best options for your pets. The variety of merchandise is extremely impressive! read more

This store and the staff are INCREDIBLE. I am annoyed with myself I didnt find this place sooner! So much to offer, with my favorite being a plethora of healthy food options that are reasonably priced and often have additional deals. Bought some fun new toys too that really hold up for my teething, lets chew everything, pups! I cant wait to head back in to explore more and lean into the wisdom of the staff. read more

Very helpful staff/very knowledgeable on pets & product Variety of foods for pets Great hours Good prices Great refund policy! This is the only pet store that I now come to! read more

I'll never go to the chain pet stores again. Support local. This has all your pet needs. I wish I had known about Paws long time ago... I could have saved a lot of money! Very friendly, fully stocked. read more

My go to pet store for dog and cat food! I love this place, friendly affordable and easy in and out!

I highly recommend Paws for any dog owner seeking expert advice and high-quality products. Karen is incredibly knowledgeable--her food recommendations completely cured my rescue Doberman's chronic diarrhea overnight - a problem we battled for three months with no success from recurrent vet visits and prescription kibble. Our dog is obsessed with the bully sticks. I was skeptical, but Karen assured me that the brand makes a difference. I was reluctant and skeptical at first, since our big boy is an avid chewer, blowing through most bullys in 20 min and then loses interest. She was spot on - the dog is obsessed! He loves them so much that he carries the holder around, constantly licking the nub. They're expensive, but fantastic, keeping him happy and engaged for hours. Although the prices are on the higher side, they are fair for the premium quality. Thanks to Karen, our fur baby is beyond happy, healthy, spoiled, and pampered! read more

Paws... - Pet Stores Near Me - Redlands, California

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The second I saw a gang of happy cats inside, I knew this was a great pet supply store! Plenty of parking under the fancy solar panel awnings. Super people-friendly cats, especially La Verne (I believe that it's name), the tortoise shell cat, kept following us around, meowing for pets. So, so cute. Lots of pet food (wet, dry, soups, toppers, goat milk, organic, etc.), treats, toys, health supplies, bedding, even dog bath bombs and pet CBD products too. Staff's super friendly and helpful too. And there's a clearance section as well. Got lots of treats and goodies for our kitty and even dog soup (doup) for our friend's pitbull. 100% gonna drop by again. read more

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Love this place. Has a great assortment of healthy/alternative pet products. They were low on my dog's usual kibble and offered to call me when they restocked and even hold a bag for me. Always clean. And they always have offers/freebies. read more

I have been a loyal customer for a few years, but now I will be going somewhere else. One of the owners, Karyn, has been incredibly rude to me, a number of times, on different occasions. The staff, and the other owner, Stephen, has been absolutely terrific... so I give the stars to them. read more

Wonderful store with large selection of quality items and knowledgeable staff. They are always so helpful. Their customer service is stellar! If they don't have something you need/want, they are happy to order it for you and notify you when that item has come in. Shop small, shop local! read more

I've been a regular customer of Paws in Redlands for several years now. They carry Hound & Gato, my cats' favorite brand of wet food. The staff are knowledgeable and friendly, carrying a full selection of both dog AND cat food, toys and health supplements. They have several store cats who also fulfill the vital roles of greeter and purchase inspector/approver, including Lenny (the black cat) and Alice (the calico cat). Some other reviewers have commented that prices are higher at Paws. Compared to big-box chains like PetSmart and Petco, this may be the case; however, the brands of pet food carried tend to use fewer harmful ingredients, likely leading to a better quality of life for your pet with fewer health issues. I think of this as a long term investment in my cats' health and spending my money to support the local economy. read more

Paws... - Alice tried to go in my shopping bag - Pet Stores Near Me - Redlands, California

Love the staff, very friendly and helpful. There are many variety of food for cats and dogs

The ladies that worked here were so kind and helpful! My puppy loved all the options for treats! I love that everything here is clean and healthy for animals, as it should be. Can't wait to come back. read more

Owner is Knowledgeable and "TAKES THE TIME" for his Customer. A family business. Most "Welcoming and Caring Customer Service". A Excellent choice of Top Quality Dog. A great place to go to give your PET only the BEST YOUR PET DESERVES!!! THANK YOU PAWS! I will definitely be a returning customer read more

Paws... - 12 week old pup happy because of PAWS. PIGS EAR IS HIGHT RECOMMENDED, my boys loved them - Pet Stores Near Me - Redlands, California

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Incredibly friendly and knowledgeable staff. Willing to help with allergy information and food recommendations. My experience here is always positive as you'll be greeted with a smile or perhaps a meow from their live in kitties. read more

This is the best pet supply store around! Friendly, knowledgeable staff, and very high quality products!

Recently went there after getting a new puppy. They had a large selection of food and toys. I was excited to bring home new toys but after a few hours of play, the toys did not hold up very well. The toys are also final sale. read more

Paws... - Doggy bit an ear off the cow and tore open the yellow toy. - Pet Stores Near Me - Redlands, California

From first call to pick up of special order, I was most impressed. Customer service is excellent. Selection of nutritious dog treats and premium food is amazing. The prices are way less than the big corporate pet stores. Definitely 5+ stars read more

I took a star off because it's a bit overpriced. Overall the staff are super sweet and their selection is pretty large.

Friendly staff and good selection. Locally owned shop who does a lot of work with the animal shelter and local rescue agencies, as well as get you connected with trainers and other resources to make sure you have what you need for your home read more

These people are excellent all of the employees are extremely excellent yes is stated!! There treat you like family i been getting my dogs food and supplies for the past 7 years I've recently got sick and I'm in a wheelchair unable to walk and they bring my order out to my car without any problems thank you ladies for always taking care of me and my Dog Ghost oh i only buy from Paws read more

My wife and I have been going to Paws for years and have had only great experiences. Everyone that works here is very friendly, knowledgeable and they are always looking for a holistic approach to helping your pet. They also have a wide variety of merchandise that I can't find anywhere else. A few years ago our dog unexpectedly passed away. We had bought a brand new bag of food and asked Paws if we could still return the bag. They did so without any hesitation and made sure we were ok. Paws is like family to us and a standard for how all businesses should be. read more

The only place you need to go for any of your pet needs! PAWs has an excellent selection from treats to all the equipment needed for your furry friend. I didn't get to explore much of the store because as soon as I walked in I was warmly greeted by the staff and was immediately helped with my needs. Best part was the dog that I'm adopting was actually the favorite breed of the employee who helped me get rid of any guess work when it came to size of equipment and training tips. I walked into this local treasure after seeing the sky high prices of other commercial pet stores in the area and was amazed at how much I was saving compared to the others that shall not be named. Since I was adopting a new member of the family they even provided complimentary treats and some food for the newest member of my household. They really know how to take care of people here and I would only recommend PAWS for all your pet needs. Look out for another one of their employees, a little black cat that roams the place and will come up to greet you! read more

3 years later & we still love Paws! I now shop here for my Beagle's food. I actually switched her food to NutriSource because it's only sold in local shops & I want to support local businesses especially during times like these. The owner is very friendly, & he loved when I brought Belle in! He showed me the Wall of Fame with his hounds that he has previously owned. You can tell he is passionate about his business & the health of his furry customers. Also, you get to see cute cats sleeping on food bags! read more

Paws... - Belle with her NutriSource food! - Pet Stores Near Me - Redlands, California

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Always good customer service and they have the healthiest brands of dog and cat foods here. The owner is so sweet and helpful. She really goes the extra mile to educate you on products. They have rescue cats that roam the store which always makes me happy. You can donate food here and they will give it to YAPS animal rescue. All around good ethics here . You can also accumulate points on many products and receive a free bag of food. They will also special order for you if a brand you want is not in stock. I encourage you to shop here and support your local pet store and stay away from Petsmart and Petco that sell animals without any laws on animal welfare and protection. Huge NO NO in my book. So grateful Paws exists! read more

Best pet store in Redlands! Everyone that works here is so helpful and will take the time to help you find whatever you need for your pet! I wish I could give them more stars for all employees wearing masks and it feeling like a safe place to shop! read more

Excellent variety of quality products for my dogs. The entire staff is great - knowledgeable, friendly, and helpful. I haven't shopped at a big pet store since I found PAWS because the service is much better at PAWS and they have only quality products that are good for my Akitas. read more

Rebecca and janette are the best ever with customer service!! Helped me find the right dog food for my german shepard!!

They manage to always have the best products for dogs, cats, birds (including wild birds), hamsters, and even fish. The building itself is right next door to the bowling alley, and right across the street from Toyota of Redlands. The staff is extremely friendly, and extremely helpful. read more

I absolutely adore this pet store! The owner and the employees are always so kind and helpful and I love going here for all our pet needs (both dog and cat for us). Love having this small pet store in our town! read more

This is a wonderful store! Their selection is amazing. They carry so many brands-I feed my dogs raw and they have 3-4 brands of raw that they keep well stocked. They also carry raw goats milk, which is so wonderful for your pets. If you don't happen to feed raw, they also carry many other high end foods for your pets. The staff and owner are always so helpful and friendly! read more

My parents stumbled upon this cute little store and fell in love with it. I'm in love with it too now. Wanna know why? They have sperm...yes, you heard me, they have sperm. Our cat Joey LOVES sperm. He's obsessed with it. Joey's had sperm since he was a kitten. It's his favorite. He plays with it constantly. I've never been able to find sperm for him again. I've sewn, glued and repaired his sperm so many times I was starting to lose hope. Went into Paws - low and behold - they had sperm. A Tub-O-Sperm. The 12 Year Old Jr. Foodie and I bought (20) sperm for Joey. (5) of each color. We were ecstatic! Joey is now thrilled beyond his wildest dreams. Check out the picture....then this will all make sense...... Seriously? The receipt called these toys "Caterpillars". That's no caterpillar I'VE EVER seen. Caterpillars have legs folks. Tadpoles would have been a passable description. However, just admit it....they don't look like anything else but sperm with bug eyes. All kidding aside, this is a great store. Super cool and high quality foods, treats, products and toys. The staff is friendly, helpful knowledgeable and tons of fun. We got to meed Lenny and Squiggy, two beautiful black cats that are brothers and Pumpkin a gorgeous tabby. Like I always say, support local, small, mom & pop businesses people. Come on into Paws, play with a kitty, buy a sperm and know you did something good. read more

Paws... - This is SO not a Caterpillar. It's a sperm! Anyone can see that! - Pet Stores Near Me - Redlands, California

The staff here is always willing to take the time to educate and give advice if customers have questions. This place is very relaxed, in no small part because of the three cats they let roam around. Paws may not have the best prices on everything, but they are competitive, and you can find some brands here that you won't find at PetSmart or Petco. Lastly, parking is never a problem, allowing you to get what you need when you want to make a quick run. read more

I had to come here to get a specific kind of food for my dog with food allergies, and ended up getting some treats off of the sale rack. When I checked out, they ran up wrong but I had already put my card in. After a few minutes of figuring out how to refund and charge again, they ended up giving me the sale treats for free and gave me a goodie bag with some samples! The staff was super friendly and patient, I'll definitely be back. Bonus points for the cute cat wandering around the store :) read more

I am so glad we found this place to buy our pet food (dogs and cats). The people here are so knowledgeable and helpful, but never try to sell you stuff, they just want what is best for your pet. In fact, they have given us samples of things to try, when we have been faced with challenges with our pets. Our cats have been doing much better on the food we purchase there. Definitely recommend. read more

Karen IS one of the kindest and most generous people to run a business and she helped me sort out a raw food diet for a recent 2 yr.old stray that I rescued, who at the time was 14lbs. Raw pet food is pricey, but I had to put him on a healthy diet and GREAT NEWS he has lost weight and his energy is much livelier. The ladies I've spoken with behind the counter are knowledgable and they help out the best they can. I LOVE this store! And if you're lucky enough you may catch a glimpse of the "shop cats" during your visit. I highly recommend this store for overall product quality and excellent customer service. Thank you Karen for having this business available. in spirit ~AC~ read more

Found this place thanks to yelp and figured I'd check it out. The staff here are great!!! The woman who was helping me was very friendly and knowledgeable and tried to find a food that was going to meet my dogs needs. Unfortunately they do not carry the brand I use but she said she could order it for me which I thought was pretty awesome. They offer a good variety of quality brands both dog and cat food and even some raw items as well. Toy, treats, supplements and much more. read more

I got a new puppy and they were very helpful. Will be my pet food place with my new pups. Thanks.

Great store and people. Very informative and helpful, have been a loyal customer for years and will continue to be. Oh, and any customer who posts a negative review because they're too stupid to properly handle their food packaging and returning....well, it's their own fault isn't it. read more