We went in to buy a betta fish and some of the essentials and while we were going to ring up the woman that was helping us said she couldn't sell us the fish if we didn't have more than a 2.5 liter tank so then we went back to go find one and she was being very snotty to us so then she had us buy a glass container that wasn't all that. i also went on some other shopping sites and they have 0.5 gallon tanks for fish, yes that might be the minimum for the fish but we've had tanks where they were atleast 1.5 gallons. after all we got our fish after buying a larger tank than usual but customer service isn't great at all. read more

Great idea - self wash! Super great idea; Fun shopping here and the staff was very helpful. Found some awesome dog toys & a new leash. Would recommend this location read more

Good selection and well organized, wish the animals they have were kept in better setups though. read more

See all

I come here all the time, did a pickup once and they helped me at the side counter. Cool. I come again today, I wait 10 mins until someone tells me I have to get in line. Ok cool. 4 of you and none of you told me within 10 mins of standing there... to get in line. I dont know what kind of training yall get but I've worked retail and fast food and I attend to customers right away and if I do a procedure with a customer once, it's because thats the way to do it. I dont mind getting in line, what I do mind is doing 1 thing one time and the next time I come its something else. Do better , get more attentive cashiers or something, yall bout lazy asf! read more

Please train your employees how to handle a return! I have a repeat delivery for dry and wet dog food. So I pay over $100 each month. Delivery, for the most part is good. Except last month the wrong dry food was delivered. Instead of the chicken/rice, it was Salmon/rice for sensitive dogs . At the time our dog was itching and scratching alot. Not sure if it's the food, or seasonal allergens. So, I decided to try it instead of returning it. Turned out the dogs like it so I decided to change my April order to the more expensive Salmon. I had an unopened case of wet chicken/rice that was delivered mid-March. I took the unopened case (still in the outside shipping box with our label and words "Door Dash" written) to the Redlands Petco. Now, this is the 2nd time I go through the exact same experience: the associate first opens the box and then asks for a receipt. I tell him I have no receipt, it is a repeat delivery. I pull up the order details on my phone from my Petco account. He then scans 1 single can from the case after he rips it open and says "Shows you paid Zero". I immediately felt as if he was inferring that I am trying to scam him. I told him this happened before when I wanted to exchange the puppy food to adult food and that I was told I had to bring in the box which I didn't have. So this time I had the whole box and told him to scan the barcode on the side of the box. He did, and it came up. However, he tells me that he will have to do a Non-receipt return. I ask him why? I have all proof I paid for it and they don't give a receipt when it's delivered. Again, there was a line of people and I told him he made me feel like I went and took the case off the shelf and trying to get another for free! He apologized and said he will refund it. I then paid the difference for a case of Salmon which cost about $15 more than the chicken. I would stop shopping at Petco due to the incapable & improperly trained employees but I don't want to change my dog food again, while they are doing well so far. So, I hope if this happens again (I pray it doesn't) that it will be handled better. read more

Do NOT take your pet here to the vet clinic. I'm new to the area at had an appointment at 2:30pm. Got there at 2:37pm, my dog used the restroom outside which held me up a little. Then it took 8-10 minutes for someone to come to the front desk to check me in. As Melanie rolls very irritated and chewing on her lunch.. she tells me they have a 5 minute grace period and I can reschedule or cancel. I said I was 7 minutes late and have been waiting for yall for 10 minutes.... She said sorry that's the policy. No one is in the waiting room mind you. Complete disregard or common courtesy. 10000% attitude and rudeness. read more

Came in for self wash for my dog at 7 and apparently they close it at 6 asked to wash my dog Manager Brandon said no very unprofessional especially since the hours are not online for the public to be made aware of this and plan ahead of time. When I asked him to advocate to add those hours he just said "sure" and brushed it off. read more

Scheduled groom for my 15 yr. old deaf dog for Tuesday 9 am appt. Received confirmation on Sunday. On Monday at 5 pm received call that appointment was changed to Wednesday because "online overbooked us" and manager has availability on Wednesday. So, I agreed to change it to Wednesday @ 9am and to bring vaccination record. I confirmed that my dog was 15 and deaf. Showed up Wednesday at 8:45 am, first person in line. At this point, I received 3 text confirmations and 2 emails from Petco. A woman came in after me and clerk stated, "let me help this person behind you first" which was rude. If you can't handle your dogs, is that reason you get to go to the beginning of the line? Apparantely, the clerk knew this lady and was playing favorites. She just ignored me and another gentlemen. Two other employees arrive, one was manager Lavelle K, who was scheduled to groom my dog. Lavelle asked the lady who skipped the line if she had been helped, but never asked anyone else. Then Lavelle asked me "which dog is this?" I told her my dog's name and she stated, "oh sorry, your dog is too old and wobbly. You'll need to take them to a vet for grooming." What? If Petco has an age limit, why did they not tell me? I also CLEARLY told the person who called me Monday night about my dog, but they were only concerned with updated vaccination paperwork. Petco requires 48 hour notice to cancel appointment, but Petco can cancel my appoinmtent when I show up? What about my gas money and time off for this appointment? Ridiculous! DO NOT BRING YOUR DOG HERE FOR GROOMING! read more

So I had a pretty good experience going to the Petco in Redlands California. I was a little concerned because my dog was a rescue dog, she was abused by her previous owners. So she's quite timid. This is her first time going to an actual place to get groomed. The person who groomed her is named Alyssa A. She was so kind and so nice. She treated my dog with such respect and was very understanding of her needs. I already booked another appointment to see her, I will be going once a month to see the same person who helped me out originally Alyssa. A . The price was very decent and the add-ons were pretty decent as well. She did a great job. read more

Petco - My dog Lucy . - Pet Stores Near Me - Redlands, California

Selling sick bearded dragons and not storing the mealworms properly. The employees did not seem to care once I let them know. I will not be supporting this store. read more

Petco - Mealworms not stored properly - Pet Stores Near Me - Redlands, California

See all

Staff is always helpful And caring to my pets needs Always fast and friendly at checkout read more

First of all the front desk people at the GROOMER station are TERRIBLE. I called and set an appointment and when i showed up they said there was no appointment set even though i repeated the time, location and my personal info. They finally help me. This petco has a groomer named DANNY with a nose piercing and short hair. I have never had a worse experience. For someone who's a groomer i couldn't believe she hates dogs. From the beginning she had an attitude with me. Told me she couldn't help my dog if he's too mouthy (he's a puppy). I understand policy. So i agreed. Then told me it will be a few hours. before i drive home 30 minutes I thought i'm going to wait around to see if they're even able to bathe my dog, as to not waste me time. BY THE WAY, The girls at the front thought I had left, so they talked shit about me and my dog and I heard all of it because i'm still in store. When they noticed me their faces lit up and they scattered like ants. I let it slide. After bringing him out, They told me to leave because he can see me and it will cause issues. So I hid behind the isles and shopped around. Seeing him moving and fidgeting I asked one of the workers to relay a message. The message was that he has commands: which are SIT, WAIT, and OFF. This will help make him easier to groom. I continued to hide. She storms out and told me "he's fine he's fine he's fine you need to go" mind you he can't see me. She cut me off multiple times as i tried to elaborate. so i asked are you okay??? because she looked PISSED that I was around the corner. Are people not allowed to watch their dogs get groomed?????? His back was to me i wasn't bothering anyone! I told her she had a fat ass attitude and asked what happened? So she returned my dog. This lady BLOWS. I talked to the assistant manager and he didn't do SQUAT. Naturally I yelled eff you and left a bad review cause i'm way too pregnant and way too tired to be dealing with terrible customer service. The people who work AT the petco store are actually very kind and the assistant manager wasn't a bad guy he just has no control over the groomer people. I recommend taking your dog elsewhere. For example, a place where they like dogs and don't hate their lives. read more

Petco Shop for pet supplies, food, treats, & in-store services. Save 35% with repeat deilvery or 10% on curbside pickup at your local Petco. read more

See all

Lavelle the manager is extremely rude. I was given a sedative for my dog from the vet inside of petco. I asked my husband to give it to him but he forgot. When I went to the store they said they won't take him with the sedative they provided me. My husband admitted he actually forgot it and it was clear my dog wasn't sedated. When I told them that she accused me of lying and wouldn't take him. I guess I should have looked at the reviews first here. I'm taking him to PetSmart instead. They are taking him right away and have excellent reviews. Petco has lost yet another customer for life. read more

Scheduled a grooming appointment for my yellow lab to get a bath and deshed. He goes to the petco vet, and has been groomed at multiple other petcos and non-petco groomers without issue. He had a knee replacement at the age of 2 (he is now 7 years old) with complete healing 5 years ago and no additional with the knees or other health issues. He's been cleared by his vet and has been completely healed for over 5 years. The groomers said they spoke to their manager and due to the history of CCL tear and replacement they cannot groom him. Do NOT come here if your dog has ever had any sort of medical history, even if it was half a decade ago and has completely resolved, because they'll refuse service. If I could give 0/5 stars I would. I called PetSmart grooming to schedule and asked if they could groom him with CCL repair and they were so confused why it would be an issue in the first place. If they don't feel comfortable handling a dog who is completely fine/healthy, with a remote medical history (completely resolved) I wouldn't trust them with your pet. read more

This review is for the pet wash stations you do yourself. I don't go here for any other reason because everything is overprice. The tubs had this black mold. 2 of the 3 machines didn't work properly when selecting shampoo, rinse, conditioner, etc. The soap sucks and doesn't make the dog smell clean. It was very watery soap. Not worth the $20. Better off paying 10 to 15 more and having them groom the dog. Stations used to be $10 to wash your own pet, and they worked better. The blower to dry your pet is weak and cold. If you really need to wash your own pet, do it at home. read more

Not enough vets available in vetco! I took my dog in on Saturday for a ear hematoma, I was told he needed surgery and they would call me back with a date, it's now Thursday and no phone call! My dogs hematoma burst yesterday so I called back today (at 8:45am) to see what the status is and if he can be seen since now its bursted and I don't want him to get infected. Their response was, vet is in surgery they'll be out at 1 pm. So I got no answers on to what to do with my dogs hematoma that burst. Now here I am waiting another 5-6 hours before I can call back AGAIN. - It's now 9:30am , I found a local vet hospital that let me bring in my dog right away and it was 80% cheaper than Vetco and more attentive ! Look at your local vet hospitals before taking your pet here! read more

Went to vetco they seem to be rushed . I am paying for office visit + everything else my dog needs . They did not make me feel welcomed or comfortable. Not coming back nor brining my dog back. read more

employees have a look in their eye that screams "please don't ask me for anything or I might cry" Plus they have stuff listed in stock online but when you get there it's not in stock. read more

This is usually where I shop for any pet supplies Bought three snails for my fish tank Bought name tag for my rescue cat read more

It is now 7 days since I purchased fish from the store. 13 fish have died. They checked my water and everything is fine. I have other fish in the tank from a competing chain pet store and no issues. I will not purchase any more fish from this store. read more

Horrible! Dissatisfied! Discriminated! I schedule a grooming appointment about two weeks ago. I got reminders to bring vaccination proof. We show up first thing this morning and provided the updated vaccinations from 10/2021 from the Mary Roberts adoption clinic. As two associates reviewed her records they inquired if there was an electronic form for these vaccinations. I stated the paper form I provided is what they gave and it was signed by their veterinarian. Then they stated that it is PETCO policy to have the electronic vaccination form. I inquired if this is stated on their website. Since the emails and text reminders did not specify this. They unfortunately, continued to state they would not be able to provide services and if I could get veterinarian to provide an electronic form then she can return for services. It was very frustrating to have to experience this type of customer service. I feel we were discriminated against. Since my dog is a husky and requires more work they did not accept her. Regardless if the vaccinations were paper form which was a carbon copy of the official vaccinations, it should have been acceptable. I even provided original adoption electronic forms that stated she had her other vaccinations when she was adopted. Again PETCO's website did not state an electronic or digital form was required. Waste of time and gas to be turned away! They should reimburse for mileage and gas. read more

Petco - The carbon copy that wasn't accepted. Smh! - Pet Stores Near Me - Redlands, California

This Petco location is my goto for Grooming my Bentley. For the last 6 years, groomer A... has been my groomer. She has always done an excellent job and has always made sure to keep me updated on any issues with my pet. Staff is very helpful and recently gave me suggestions on keeping my aquarium, which is mounted to my wall clean. Semper Fi...... read more

Petco - Pet Stores Near Me - Redlands, California

See all

I take my Mini Australian Shepard (Luna) here to get groomed. The first time, Lily C did an amazing job. Yesterday, Christy did the BEST job. I mean I seriously think it was the BEST bath and haircut Luna has ever had. I added on the Holiday package, but they ran out of bandanas, so Christy gave Luna the cutest little bows by her ears. Another groomer Jenna, even offered me one of the bandanas that she bought herself to give to her clients! All 3 of these ladies were SO KIND and SO WONDERFUL with my baby. Excellent talents and service. Luna will be back soon! read more

Petco - Luna, freshly groomed by Christy - Pet Stores Near Me - Redlands, California

Friendly staff. They always have everything we're looking for. Clean in general including their bathroom!

Staff was helpful and nice. One staff member even went looking for a cart. However, the store lacks the basics. There are heavy products in this store with a severe lack of carts. They need more carts. Also it would help If customers were not douches. One guy left his cart in the middle of the isle with a dog collar in it. So my child thinking it's not being used took the basket to carry a 40 lbs bag of dog food. He came back and told her "I'm using that." Ok no worries... but for real he was in line with nothing but a damn dog collar in a whole cart. That's douchy. Like carry the damn collar and let my 100 lbs daughter use the cart. (I'm literally disabled and can't carry it otherwise I would duh). As I looked around of the three carts I saw..... every one of them had small trinket stuff in them while a lot of people were carrying heavy bags of food, or other items. GET MORE CARTS AND LESS DOUCHY CUSTOMERS. read more

I was super nervous because I was embarrassed my dog isn't properly trained , but the lady who helped us was super nice and helpful and made me feel comfortable to leave my dog in their care .my pet was super happy and clean . read more

Petco - Dog groomed - Pet Stores Near Me - Redlands, California

The lady who handed me my ghost shrimp had long nails and driving in the car i noticed the water leaked on me from the bag...

My pet died after receiving vaccine from this place. They have audacity to constantly email me reminders of my deceased pet's vet appointment. Really petco? This practice feels like cruel and unusual punishment from your establishment. No compassion. No heart. No sincere concern for us or our pets! I wish you close your doors permanently!!! read more

Customer service is awful and more importantly, they refreferred me to Pet Smart. Corporate followed their recrecommendation.

Took my dog here for a bath and paid extra for deshedding, he was bathed but they never deshedded him. Very unhappy with their services I will never go here again! read more

I tried to take my pug for a bathing treatment, was turned away because she was starting her heat cycle. The way I was treated though felt very unwelcoming & honestly she made me feel stupid. Won't be returning! Taking her to PetSmart who will bath her on heat read more

RUDE and unprofessional groomers. They claimed my dog was aggressive and demanded that we leave. For context, my dog has been a training model at another Petco location in Torrance for two years. He has a perfect temperament and has been used BY PETCO to train dozens of groomers. Five minutes after I dropped my dog off at the Redlands Petco, my wife and I saw the groomer aggressively brushing our dog. She had complained to me that they were 'very busy' that day, and she looked irritated and rushed. My dog was clearly uncomfortable and in pain from his hair being yanked out. Seconds later, we got a text demanding we pick up our dog and claiming that he was being aggressive. NOT ONCE in two years of training Petco groomers had my dog been aggressive. At the training Petco in Torrance, it is STANDARD practice to greet and comfort the dogs when they come in. This calms them and prevents them from being 'aggressive'. The groomers at Redlands had not even bothered to greet my dog. When I picked up my dog, the groomer was rude and unapologetic. She offered no solution to calm my dog OR to reschedule. The grooming manager had conveniently disappeared and was nowhere to be found. Redlands Petco is the most unprofessional groomers I have EVER experienced. This department is clearly suffering from poor leadership and being overworked and undertrained. I sincerely hope this department receives proper training. Maybe then, they can stop unfairly blaming THE DOGS instead of their own lack of professionalism, as several other Yelp reviews have claimed as well. My beautiful and loving Schnauzer deserves better treatment than this after two years of service helping train Petco groomers. I hope corporate responds to this review or contacts me. read more

On Friday night I went to Petco in Redlands. Our reason was to purchase my daughter's first pet. I am very grateful for Justin. He was very knowledgeable, professional and nice. I would definitely recommend Petco in Redlands to everyone! read more

Hello, I wanted to express my recent experience at your Petco located at 27580 W Lugonia Ave, Redlands Ca. I believe I was racially profiled, as I was spoken to like a kid, I wasn't helped and the guy was very "Apathetic" and Nonchalant about any questions I had. He had a vibe and energy as If I walked into his living room, and forced him inside Petco myself for help! It was ridiculous. I came in with my wife looking to purchase a new reptile. First off, I wasn't greeted, 2ndly, I had 2 employees walk right pass us without any questions or greetings, which I found rude in general. The biggest surprise to me was when the guy helping legit told me, "Your not going to take care of it, Are you seriously trying to get that cage? If your going to do it, do it right dude come on now don't be like that" Me and my wife looked at each other in discuss, like why and what makes him so comfortable to talk to us so rude? And with an aggressive tone to discredit us or imply that we will NOT take care of are new pet? Mind you, no name tag visible so I don't know his name, I just know he was Caucasian, had a teenage build around 5'5 and very flamboyant. The manager was a female, a little rounded in the waist, Caucasian with a short build 5'4 as well and wasn't very welcoming. Treated us like "Omg Colored people are here" which is a feeling we've gotten "used to". Personally, I don't know who or what gives him the confidence to be rude to customers, I don't know who or when I asked him for a personal opinion, and he also rudely kept walking away after every question I had. Actually didn't answer anything with accuracy or facts, just his own biased opinions. Then hints he was a "Reptile specialist/breeder" yet couldn't answer any of my questions on the specific lizard. Also didn't know the requirements to purchase the lizard I was looking at, but he works here? Shouldn't you know how to do your own job? It truly felt like a bad dream! Overall, my experience was so horrible at this Location I'd say a -0/10, not only did the help feel forced, I was treated rudely based off someone else's (self) assumptions that should have been professional while at work. After feeling like I'm not getting any results or any help whatsoever I asked to speak to another person or a manager. Then when a manger came, I personally asked for the requirements needed, mind you the associate should have already known or indicated what I need vs putting his own consternation upon us. The manager comes and says their is requirements to purchase. However she didn't know them herself so I asked for a printout, As I look at my wife in complete confusion and shock. She walks away and doesn't come back for a full 11min. Now I don't know it all, but I didn't think it look that long to grab any information that should have been a first response type of thing. None the less, with the irregular experience we had with employee # 1, with the negative "self-projecting" and lack of knowledge within their own job is mind boggling itself. I left! And the constant walking away after answering each question already indicated "I don't want to help you, or please figure it out on your own" so what's the point of having employees and an online app? Bad employees = losing customers, bad experience, lawsuits based of discrimination etc etc. Also, better engagement and proper training is needed for all associates, to work on better people skills, communication skills and how to leave all (awkward tension) at home. The world is dealing with enough. We just wanted a pet, I didn't want to write a Bible about this random Petco visit that turned into a stress of a nightmare. -0.0/10 - Worst experienc, dealing with immature "adults" that didn't know the difference between CatDog and Scooby doo read more

If I could give this place nothing I would (0 stars). This "Petco Vet" is unwelcoming, unhelpful and rude. There's just something about it that makes me thankful this place didn't work out for us. The lady in the front needs to be fired because she's awful and very unwelcoming. I wouldn't be surprised that most of the business they don't receive is because of her. after reading other reviews here I probably shoulda have came here to see clearly this place is horrible. Stay far from here. Even the store gives the vibe "please don't ask us any questions" read more

If I could leave zero stars I would. Set a grooming appointment for my dog and they refused to see her because she has a permanent head told from an ear infection she had. The older white lady even tried to imply I was a bad dog owner and that I needed to take her to the vet again because her ear was still bothering her. She has been to all her appointments! The head tilt is permanent! Horrible service. read more

I left the store crying. I want to give negative stars. I am a Conure lady. I haven't seen conures at this Petco ever, and now I'm glad. They do not have the capacity to care for these birds before they find their forever home. I have two baby conures. They had two hand fed green cheek wild types with beautiful neck feathering. But, the behavior these birds were displaying shows they were very stressed, and horribly neglected. Their feathers were already showing signs of severe self mutilation. It's clear by the way one of the birds was rubbing his head on his "toy" that he was desperate for affection. Severe feather damage and plucking, and barbering of the tail. They are too young to be under this much stress. The condition of their cage was.... Disappointing to say the least. One of the birds was completely in the dark, they both had shocking water conditions; seed, food, and fecal matter in water dishes... water needs to be changed! It had clearly been sitting there for days. And to see the birds in this condition broke my heart. The feather condition of these wild type green cheeks... the feathers they did have were translucent. Tail feathers Short. Or Non existent. 60% shredded or missing tail. I am absolutely disgusted with Petco's staff at this location. The birds are horribly neglected. They need more interaction. The enclosure they were in was too small for a conure. The larger enclosure above was empty! The placement of the items in the cage were set so the birds would poop directly in their food/water! The staff is unable to handle these magnificent creatures. I tearfully told the person at the checkout line that the conure water needed changing, then apologized profusely... why did I apologize? I'll work that out in therapy. But I did NOT want to be a "Karen" about it. I literally also asked the checkout person if they offer credit cards because I was going to take these birds home. My husband had to stop me from selling crypto. I wanted to save these birds so badly, but all I can do (as I've exhausted my bird budget for the year) is spread awareness that these birds need HELP. If you can, please save these poor babies. If you can't, go elsewhere for your pet needs. I can't condone shopping at a PET STORE where they can't take care of PETS. I will be posting all over the internet and taking my business elsewhere in the future. If the staff changes procedures on bird care, and these babies find their forever home, then it was all worth it. read more

See all

SHAME ON MANAGER JOSH! It is a shame to have to write anything negative about this location but this manager needs a conversation with his district manager. I have bought 4 skinny pigs in the last few months. Every time JOSH is the one to help he has been checked out as if I'm wasting his time. It is clear that the staff is uncomfortable around him as well. One example, I asked to have a conversation with him and before I finish he proceeded rolling his eyes. They are a local store with a staff that is friendly and inviting other than when this manager is working. It is a shame that one person of "power" can make everyone uncomfortable. I give any stars for the poor staff that has to deal with this sad excuse for a manager. read more

Called at 4:30 pm and asked about the self bathing station for my dogs. Lady explain pricing and process. I asked if they were busy, she said no go ahead and come in. After I got off work went home got my dogs drove to the store and mgr sarcastically said " oh man it's closed, we close it at 6 pm. I explained it's 6:11 and explained situation and how I called and no one explained they closed at 6. Asked if they could make an exception as it was 11 minutes past 6 and he says no I explained if he's the mgr he needs to educate his team about explaining hours when customers call especially if closing time is near. The team here always has attitude and very unhelpful. Much more prefer Petsmart. read more