Made a same day spa appointment. I arrived and Joyce was very nice. She gave me a estimated…read moretimeframe of when my dog would be ready and she was right.. I received a call when it was time for pickup and Joyce brought out my dog, happy and clean. She gave me a run down of how it all went and what was done. I'm happy with my experience. Renaissance got me a same day appointment and my dog was happy. It was reasonably priced (and it wasn't extra for my large dog) and I liked Joyce enough to feel comfortable leaving my dog in her care.

I highly recommend Renaissance Pet resort and Grooming. I have a very finicky little dog and they…read moredid so good with him. I've taken him to several other places in banning and this is by far the best. He looks so good even on his face where they really have a hard time usually his face looks wonderful and they were very professional and very nice and friendly.

Sünka seemed well cared for, staff is friendly, love being able to watch him on camera, prices are…read moregreat!

Ruff House has been amazing. My fur baby loves coming here. She loves the staff too, as she's…read morealways asking for scratches. What I love about this place are the web cams, I love watching my baby play with the other dogs. I recommend this to anyone thats looking for a daycare or boarding. I've boarded my dog here as well and love that I received updates and photos of her swimming lesson.

Our cat stayed in Amy's cat casita for a night. It's a separate house away from the dogs and what's…read moreso great is she watches one cat family at a time! So our kitty had a whole area to move and play, and plenty of windows to look out of. We will for sure be coming back! Thank you Amy!

Thank you to Amy for always taking care of our furbabies while at Badlands Boarding. She really…read morecares about the dogs in her care. The kennels are clean and spacious, each one opening out to separate dog runs.

Brought my three dogs here for an evaluation prior to boarding and we loved it! It's very clean and…read morethe staff was friendly and engaging. My neighbor referred me here, and her dog loves it! she gets excited when they pull into the parking lot Thanks Leia :)

I rarely leave negative reviews, but I feel other pet owners deserve to know about our experience…read more Our pets are family--they're not "just dogs." This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Health Issues This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Care Instructions and Facility Handling I was also disappointed that Duchess's care instructions were not updated during check-in. She is no longer a puppy and no longer chews, yet her paperwork still reflected outdated information. Because of that, she wasn't given the blanket or bed that should have been placed on top of her cot. This should have been caught and corrected by the staff during the check-in process. (I was also told I was unable to leave her blanket and toy from home, which should have been communicated at the time of reservation.) While watching the facility cameras, I also saw another dog placed in Duchess's room for a period of time, although I was never given an explanation as to why. Later, I learned that Duchess had been moved out of her room around midnight because the room needed to be painted. I was never notified that she had been relocated, and I found that very concerning. Communication and Monitoring Concerns To make matters worse, I was unable to access the cameras during the night. Around 3:30 a.m., I became worried because I couldn't see Duchess and had no idea she had been moved. I called the facility, but no one answered. As a pet owner, that was incredibly stressful and upsetting. Customer Service and Response When I called after bringing Duchess home to discuss everything that had happened, I was shocked by the manager's response. Rather than showing concern or empathy, I was told, "Well, you signed a waiver." While I understand that boarding facilities require waivers, a waiver should never be used to dismiss a customer's legitimate concerns or excuse poor communication and preventable issues. That response left me feeling that Duchess's well-being--and my concerns as her owner--were not taken seriously. Overall Experience Any one of these issues might have been understandable on its own, but taken together, they reflect a lack of communication, attention to detail, and accountability. I understand that boarding facilities care for many dogs and that no facility can completely eliminate the risk of contagious illnesses. However, I do expect accurate records, clear communication, transparency when changes are made involving my dog's care, and compassionate customer service when concerns are raised. After two disappointing experiences and two hefty vet bills, I can no longer trust this facility with Duchess and will not be boarding her here again. I hope this review encourages the facility to make meaningful improvements so that other families--and their beloved pets--don't have a similar experience. Our pets can't tell us what happened while they were away, so trust and communication are everything!!

My pugs are my fur babies, and I do not trust them with barely anyone. Misty knows what she's doing…read moreand how to work with my babies. My Petunia is classified as "highly reactionary to other dogs", especially bigger dogs and Misty has specialized training in handling this situation safely. She goes above and beyond and has a heart of gold with these animals. I love the way she shares pictures and stories when they are in her care I wouldn't trust them with anyone else.

I've used DOTR for years and truly feel so grateful I found them. Their concierge style service…read moremeans that they match you with the right fit for your dog and its needs, and never leave you in a pinch if something happens. And they do background checks. Misty was our go to to walk our doggo and while it's bittersweet she's moved to Big Bear, anyone who works with her via DOTR is so lucky!

My regular groomer requested us not to bring Lola back because she's a king shepherd and was just…read moretoo large for their services . I called evolve Canine Academy and they took their time getting to know my shepherd before they put her in the van to go get groomed. They sent me updates with pictures showing that she was comfortable. I trust the owner and will hire their services again.

Our Cane Corso girl, Layla (bred by DiCalabrese Cane Corso), just completed Phase 1 of her 10-week…read moreboard and train program, and we're thrilled with the results! From day one, Chris helped us create a customized plan that perfectly fits our family of four, including two young kids. Both Chris and Kit have been incredibly communicative and transparent throughout the process, keeping us updated every step of the way. Layla came home with a amazing foundation in obedience and a noticeable boost in confidence. We can't wait to see how Phase 2 transforms her into our dream family dog. Excited to continue working with the amazing Evolve team--highly recommend them for anyone looking to elevate their dog's training!

Very happy we chose Mike to help with a recently adopted rescue dog. He's an excellent trainer of…read moredogs and their owners We had quick results in a few sessions and feel secure about handling the issues we addressed. Wouldn't hesitate to call him again!

Mike with Udo K9 is an amazing dog trainer. He was kind and consistent with our puppy. He worked…read morewith us and our puppy in our home and in town. I would recommend Mike to anyone with a puppy or an adult dog or a dog with training issues. I can't say enough great things about and his professionalism and expertise

We loved our experience with Felines and Fidos. Deanna and her husband are wonderful and genuinely…read morecare about the well being of the animals they look after. Their passion for what they do exceeds every boarding facility we looked at before choosing to leave our dogs here. Our three dogs spent two weeks in one suite and the price was awesome. We will be using Felines and Fidos for any upcoming vacations that require boarding.

Great communication, I was very impressed how Deanna would send me updates on my cat. He was a…read morerescue who I had just taken in and we had to go out of town all of a sudden, and we found out he was afraid of the dark so Deanna made sure he was ok at night. She would also send me photos just so I knew he was ok... 100% recommend!

Rover Ranch made my dog a better dog by socializing her on a regular basis at playdates and…read moreovernight stays. They love her and I trust them to care for her when I am away from her. Great people with a winning enthusiasm for pets!

My Lab mix loves Redlands Rover Ranch and I do too! She has so much fun and comes home exhausted…read moreevery time! They have big pools for all of the water dogs and plenty of space to run and play! Everyone who works there are so good with all the dogs. I boarded my pup for a week there and didn't worry about her at all!

We live in Redlands CA. Finding someone we could trust to care for our senior German Shepherd was…read morevery difficult, but from the moment Brenda came to meet him, we knew she was special. She was kind, patient, and wonderful with him right away. On the very first night we were gone, our dog suddenly became very ill and could not get up. It was an emergency situation, and Brenda immediately took control. She found a mobile veterinarian who came out that same night and stayed with our dog for over four hours. She went far beyond anything we ever could have expected from a pet sitter. Although we felt terrible not being there with him, Brenda cared for him as if he were her own dog. We spent hours on the phone together, and with her compassion, support, and guidance, we made the heartbreaking decision that it was his time. Her genuine love, concern, and calm action during such a painful moment meant more to us than words can express. She even helped contribute toward the emergency veterinary service. Brenda is truly an extraordinary person, and we will never forget the kindness and care she showed our beloved dog and our family during one of the hardest nights of our lives. We cannot recommend her highly enough.

Brenda was fantastic. I have 4 indoor cats and some stray kittens and she made sure they were all…read morefed and taken care of. Sent lots of pictures so that eased my mind. Would definitely use her services again.