Out here in Palm Desert we are fortunate to have some truly wonderful small businesses…read more Many of us in Sun City Palm Desert (9,000 or so residents) can be seen in our golf carts with poodles, Havanese, chiweenies, boxers, maltese, king charles spaniels, westies, greyhounds, and mixes of all of the above. We have three senior rescues who love their treats. One has a kidney condition, so she has a special diet. On Wednesday, I stopped in to Pet Oasis for the first time. We needed a little bell for our little blue heeler/GSP mix who is now deaf, so that I can hear when she is around my feet and I can keep from falling over on her. Jeannine helped me find the perfect bell plus the most amazing and reasonably priced soft treats for these old doggies. The store is gorgeous, and to a pet owner, a lot like Christmas morning. Toys, feeding pads, beds, climbers, jackets, and all kinds of colorful accessories will catch your eye. It is just a beautiful place! There is a wall full of various refrigerated meals, including one special kidney support product that appealed to us for our darling patient. There are many, many soft treats, vegan treats, and broths of several kinds. I found one amazing turkey bone broth which is kombucha inspired. This is the kind of store where I "run in to buy a couple of things" and then carry a shopping bag full of goodies. Maybe I need a secret checkbook and title the purchases "essentials". I was headed out to my husband's physical therapy session and it was a bazillion degrees outside so I left my items with Jeannine and her coworker where they'd remain cool until Incould return after. The three dogs were thrilled to get the lamb treats and the fish when we got home. Little Annie, now wearing her cat bell, gobbled up her prescription food from the vet's office which also had the broth on top. I found the prices reasonable and the assortment of flavors, whether raw or air-dried, to be extensive. My own human food cabinet is way less appealing than is their special treats drawer. Knowing Pet Oasis is here right down the street is fantastic. The people are welcoming and knowledgeable. Love for pets is in the air here. I guess I can manage to eat my broccoli frittatas and black beans every day so we can bring an appealing culinary experience to these rascals and sneak in to Pet Oasis for new surprises. "Are they spoiled" you ask. Yes they're spoiled. Little alarm clocks watching for meals and snacks in their bellies are never wrong, am I right? You can find us on the third tee greenbelt at Mountainview Golf Course, sitting on a bench on the hillock, mostly every morning, sharing treats from Pet Oasis, listening to podcasts, and smelling all the smells.

I was greeted the moment I walked in & the gentleman who was there (Frank) came out from behind the…read morecounter to help me with items for my new puppy. I really appreciated the assist & will definitely go back!

This is my go-to for self wash. They have two self wash stations. They are always clean and well…read morestocked for whatever you need to wash your pet - shampoo, conditioner, ear cleaner, cotton balls for their ears, toothbrushes and blow dryer. The gals that work there are friendly and attentive. They check on you to make sure you have everything you need. They often give my dog a little treat at the end. I highly recommend EarthWise, Rancho Mirage.

I took my dog in to get a Dremel nail trim last week. The gal working basically took the points…read moreoff my dogs nails. When someone pays 20 dollars for a nail trim they expect you to round the nails as far as you can, not just take the sharp points off. She came back out and said she was not able to get the dewclaw because he was squirming. I am not paying you 20 bucks to do half of a job. In feeling my dogs nails, someone of them are curling which means she missed a couple. Very unprofessional. This doesn't seem like a real groomer, just a sideline and not really knowing what they are doing. I won't be back.

My puppy and I were celebrating his six month birthday, and I wanted to give him something special…read moreand yummy. We don't live in the area, but we travel together for my work, and this place came highly recommended. The young man working there seemed delighted by my white mini-schnauzer and gave him a treat as soon as we walked in. We talked about the services and products the store offers, and I appreciated his knowledge about the products and his enthusiasm for pets. I made a selection of a wee pumpkin-flavored cake and a bully stick, and my pup was super happy about these choices. We had a great birthday and when we are back in the area, we will definitely stop by this Palm Desert location.

Ria was a sweetheart, she was cheerful and knowledgeable about products offered. She helped pick…read morethe best choice for my pets needs.

I've been shopping at Petco for years, but recently started going to PetSmart occasionally because…read moretheir hours worked better for me. This morning, purely out of habit, I stopped at PetSmart first. I arrived around 8:55 a.m. While the manager opened the door to let grooming customers inside, she then shut the door and made the rest of us wait outside until exactly 9:00. So I left and drove over to Petco -- and I don't think I'll be straying again. When I walked into Petco, there were already customers inside shopping, and one customer was actually in the middle of checking out. Clearly, Petco understands that good customer service sometimes means using a little common sense instead of watching the second hand on the clock. I was able to walk in, buy everything I needed, check out, and leave Petco before the other store had even officially opened its doors. That pretty much settled for me where I'll be shopping from now on.

2 bad bags of dog food in 3 months luckily had antibiotics left over. Manager takes off when I drop…read moreoff the food he doesn't care he's obviously hung over not his business lol. You need to close the store how many large pet stores are necessary when over half the tiny desert community is Vacation rentals and air bnb likely 70% of the city. The staff is trash employees trained not to give a discount on 2nd bag of bad dog food I'm over paying for btw. Why are we overpaying for dog food so they can open unnecessary stores?! The last bag OF NATURAL BALANCE HAD WORMS IN IT NOT SURE IF ITS THE COMPANY OR THE LAUNDRY LIST OF POOR STAFF LEAVING FOOD IN 120 DEGREE HEAT. I filed a complaint with corporate already Manager. I'm the guy who just left about 30 min ago if you see me around town holler at me. Update Just realized this cashier shorted me $20 on the return great work?! Now we're stealing from customers smh. I was obviously concerned with my dog knew something was off but blood was boiling dealing with that trash staff called India twice they are better at their jobs lol. Still waiting to hear back from the DM?? I definitely want my $20 back after all this.

Best selection of all dog products Moved my terrier mixes…read moreto victor for convenience and price- they love it and good price for the big bag. They are knowledgeable and will to help at any time just ask.

Amazing service and selection! Family owned who care about our horses and pets. I highly recommend!read more

Great boarding experience. Excellent selection and very helpful staff. This is my go to place for…read moreanything related to birds in the desert.

Lee is literally an angel. Besides the fact that he is the…read moreonly reliable, ethical and professional breeder in the Coachella Valley, he is also just a genuine lover of birds, Especially our parrot friends! Unlike pet stores that buy their baby birds from huge bird mills, Lee treats every bird as if they were his own up until time to hand them over to their new mama or Papa . Of all the many places that I have gotten cockatiels, the two that I have now are the sweetest most talkative that I have ever owned. I had a friend come in from New Jersey a couple weeks ago, and she has had literally 30 birds at once, all parrots. She also has her college degree in zoology or some other degree that I can't remember that specializes in birds? And she was impressed with the level of love, affection, and attention that my cockatiels want all the time. That is not always the case with this type of bird. When you have to go out of town, it's not as easy as leaving a dog with one of your best friends. Unless someone is a bird person, they are either reluctant or I am reluctant to leave my BIRDS with them because I know that it's a whole other process to babysit my babies . Thank God for Lee and his inexpensive, boarding services. If you request it, he will have your bird with wings clipped, nails trimmed, beak trimmed whatever you need by the time you come back to pick up your feathered friend. I know there are a lot "pet sitters" that advertise that they will watch your bird in their home, but buyer beware. I have heard horror stories of how they let the bird out of the cage and the bird flies out an open window or a cat or a child. has hurt the bird. One thing I love about the new location where Lee is at, it is super secure with double door type protection, and he does not even allow customers to play or visit with your birds that he is watching for you, for their safety. I also love that it's a family business and you see his kids running around and learning the business. And although it's a smaller store, it's plenty adequate to display tons of toys, snacks, high-quality seed and pellets as well as my favorite part, he always has BIRDS for sale , and is always working on his next set of babies. Not to mention, but to my knowledge, he is the only person anywhere close to here that sells something called a helicopter parakeet . I'm about three or four weeks away from moving into my new home, and I've built a little indoor Avery so my birds can jump around and feel free and not be in their cage as much when I'm gone, and I plan on adding one of these beautiful little parakeets to my collection. And I'd like one more medium size parrot, about the size of my green cheek Connor, but a little bigger. He has these cockatoos with the most breathtaking rose colored heads and feathers. Every time I go in there, I see some new type of parrot that I've not seen before, or some coloring on a cockatiel that I've never seen and it's just a wonderful experience. The only problem is he could use more help , lolololol. Because there's annoying people like me that just wanna sit and look at every single bird for sale, and ask 10,000 questions while he's trying to do grooming, daily feed and care of his birds and help customers who are actually purchasing things! He is always so straightforward, his prices are incredibly fair, even less expensive than magnolia bird farms in Riverside, which is quite a hike to get to, and many of their birds are not hand trained despite what they try to tell you . Don't be deceived by people who say oh I hand raised this bird . Taking a baby bird away from its mother and just simply feeding it with your hand is a far cry from actually raising a bird to want to trust and love humans . Lee has certainly mastered that art. Please go by and support him today, we would be in a lot of trouble if we lost EXOTIC BIRDS UNLIMITED

I recently learned of and purchased food at Hundenfolk, as I was seeking a low fat food for my…read moredoggies and navigating dog food brands can be quite tricky. The owner Nick was extremely kind, patient and helpful, going into great detail to figure out the math, fat and moisture content for me. Being certified in dog nutrition, Nick is a especially knowledgeable! Their store is impeccable, with unique pet apparel, treats and other products. They also deliver! Highly recommend!

Hundenfolk is my all-time favorite dog store because I can buy my dogs' food with complete…read moreconfidence that they're getting the nutrition they need. The owners are incredibly knowledgeable, genuinely passionate, and have poured their hearts into creating something special--and it truly shows. This is my go-to store not only for food, but also for high-quality gear, mental enrichment ideas, and, of course, because my dog absolutely loves picking out her own chew stick every visit. Shopping here always feels like an experience rather than just another errand. If my dog could write her own review, I'm certain she'd give Hundenfolk 6 stars.

5+ Stars to PetSmart La Quinta's trainer, Justus Suderman, who led our "Puppy" class…read more Here's what went well: Program - organized, thoughtful and progressive. Loved the training booklet (with pictures!) they provided to us which depicted the commands we used in class as well as helpful tips and information. Trainer - Justus was friendly, organized, knowledgeable and did a great job presenting the information each week. He was super patient and didn't just cover the curriculum, but always spent time each week addressing questions and challenges we (as new puppy owners) experienced while providing solutions. Format - Informal, positive, and puppy friendly (no harsh methods, only positive methods of working with the pups). Loved the group format. Our five month old Bernedoodle got a lot out of the class. So much so she graduated and we signed her up for the intermediate class.

I recently started shopping here again after spending probably the last 10 years going to Petco…read more Unfortunately, today reminded me why I stopped coming here in the first place. I arrived about 10 minutes before the store opened. There were several employees already inside, and there were multiple customers waiting outside: myself, another woman, and a couple with their dog. Now, I completely understand that the posted opening time is 9:00 a.m. What I found ridiculous was the way the situation was handled. A few minutes before 9:00, an employee came to the door and let the couple with the dog inside because they were there for grooming, which apparently opens earlier. Meanwhile, the rest of us were literally left standing at the door and made to wait until exactly 9:00 on the dot. Would it have destroyed the operation of the store to let two waiting customers step inside a couple of minutes early while the door was already being opened? Apparently, according to manager Melissa, yes. The whole interaction came across as unnecessarily petty and more about exercising authority than providing good customer service. There is a big difference between following store hours and going out of your way to make customers feel unwelcome. The other woman who had been waiting outside ended up leaving too -- and, amusingly enough, I ran into her shortly afterward at Petco. So congratulations: instead of gaining back two customers, you sent both of us directly to your competitor. Melissa may technically have been within her rights to make everyone wait until exactly 9:00, but good managers understand that customer service requires judgment, courtesy, and common sense -- not a stopwatch and a power trip. One star. I'm back to Petco, and I won't be returning.

Today was my first time bringing my dog in for a grooming. I read so many great reviews at this…read moreparticular petsmart in Palm Desert. Sandy and Sonny welcomed me and my pet with amazing customer service they were so kind . Sandy took care of my baby, sandy was so kind and helpful , making sure I knew what to expect and the deals/promotions for being a customer with them ! When I picked up my baby she looked beautiful , cleaned and so happy !! She enjoyed her self care evening with the ladies at petsmart ! Sandy and Sonny are so nice , I will only take my dog here from here on out ! Thank you Sandy !! See you soon! I also want to point out the front end cashiers . They are amazing and so nice ! I didn't catch one of their names but she had short hair and glasses. She was so cool and kind , making sure I had the app and not missing out on any deals ! Thank you Monterey Pet Smart for a great experience!

The store is fine…read more Im only writing this review today for one reason and that's because the lady at the register with the long dark hair should not be working in customer service. Shes rude. She shouldn't be on the register representing your store.

The guys there are awfully friendly. You can't bump into an…read moreassociate there without them trying to help you. It feels very friendly in there. It like they actually WANT you in there. So unlike others these days. Is it a franchise? Somebody is doing a great job. Nay They all are. !!

I stopped into PetSmart recently just to pick up a Kong toy for our aggressive chewing German…read moreShort-Haired Pointer--and walked into something that felt more like a neighborhood gathering than a store run. Right at the entrance, a local rescue had puppies up for adoption. It was more than just cute--it was heartwarming. Staff and volunteers were both passionate and ingratiating: They took the time to introduce each pup and talk to interested families. It wasn't just a display--it was a chance to make a real connection, and you could feel it. When the line at checkout started to build, one of the employees didn't hesitate--immediately opened another register without being asked. That kind of customer service is so rare these days, and I immediately noticed it. It kept things moving and let the old lady at the front take her time. What really struck me, though, was the atmosphere. People chatted with each other in the aisles about pets, swapped advice on the best dog beds, and pointed out toys their pets loved. The staff was right there in sharing their experiences and expertise in equal measures--friendly, helpful, and clearly there for the animals. PetSmart wasn't just a place to shop--it was a place where animal lovers connected. Efficient, caring, and full of heart. I'll definitely be back.