Today was my first time bringing my dog in for a grooming. I read so many great reviews at this particular petsmart in Palm Desert. Sandy and Sonny welcomed me and my pet with amazing customer service they were so kind . Sandy took care of my baby, sandy was so kind and helpful , making sure I knew what to expect and the deals/promotions for being a customer with them ! When I picked up my baby she looked beautiful , cleaned and so happy !! She enjoyed her self care evening with the ladies at petsmart ! Sandy and Sonny are so nice , I will only take my dog here from here on out ! Thank you Sandy !! See you soon! I also want to point out the front end cashiers . They are amazing and so nice ! I didn't catch one of their names but she had short hair and glasses. She was so cool and kind , making sure I had the app and not missing out on any deals ! Thank you Monterey Pet Smart for a great experience! read more

PetSmart - Pet Training Near Me - Palm Desert, California

The store is fine. Im only writing this review today for one reason and that's because the lady at the register with the long dark hair should not be working in customer service. Shes rude. She shouldn't be on the register representing your store. read more

After arriving home from my experience at PetSmart, the PetSmart Salon called me to let me know they charged me the wrong amount, and wanted me to go back and pay the additional amount (and no, it couldn't be done over the phone). Talk about insult to injury! I said I would go in the next day (today). They said the paperwork would be at the front register, and there was no need for me to go into the salon/grooming area. I was even more annoyed. I went in today and asked to speak with the store manager. Ricardo listened to my experience, and agreed it was unacceptable. I walked away feeling that he understood there are issues with the grooming department, and would look into it. I appreciate the store managers customer service. read more

Took our 2 dogs to be groomed at the recommendation of a friend. Were able to make an appointment within three days of our phone call.. . We are required to bring in proof of current immunization... One of our dogs is a rescue and has some trauma response so they assured us Sunny would be a great match for our dogs! Within three hours, we are back to pick up our dogs who looked adorable and Sunny did an excellent job ! It's clear she loves what she does! The price for a groom includes ears, nail trim, and gland expression. It is absolutely a fair price. Thank you, PetSmart , we'll be back. read more

PetSmart - Well groomed Teddy and Charlie! - Pet Training Near Me - Palm Desert, California

I haven't visited a PetSmart in a really long time. My soulmate puppy of 17 years died three years ago and I haven't dared to enter a pet store since. But, I have an employee who has five animals, and I wanted to gift him with a gift card. This PetSmart was really chill and relaxing. The gift card was easy to get and I picked up a little chew toy to go with it. I didn't really roam all of the aisles and I wasn't looking for anything specific, so I can't speak to what products people might be looking for that they hope are stocked up. But I can say it's really easy parking in a very convenient location. And it wasn't stinky or loud or weird. read more

This is Leo Bear age 13 I am very happy I found Amee she is very patient she Grooms all four of my fur babies I highly recommend her read more

PetSmart - This is my Leo Bear age 13 he has a great groomer Amee very patient I have four babies she Grooms them all I recommend her - Pet Training Near Me - Palm Desert, California

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I came to this petsmart to buy a hamster. The first time I came they refused to sell me one because it was too late although they were still open and still had time before they closed. I came back 2 days later and finally got my hamster. Everything seemed fine with it until a little after the 2 week mark. My hamster has a parasite. An advanced parasite. It has roundworms and petsmart will do nothing about it although this is an advanced parasite which means it needed to have been exposed to this parasite while in their care. When I called to explain this to them, not even just to ask if they were willing to help cover the bill, to inform them that other hamsters may be infected as well, they were no help and very rude. They told me that they have a vet that checks on the hamsters every morning but that wouldn't be possible. They sold me a parasite infected hamster and will not take accountability for it. Unbelievable! Will not be coming back here. Make sure you do not buy any pets from here!! I would recommend going to a different petsmart if anything, one with more accountable employees. read more

Horrible experience in grooming salon. The girl I booked my dogs with to bathe them got switched to another girl. The salon was very busy and seemed to be having issues . I was told my dogs would be ready in 3.5-4 hours . Usually they are done well before that and that's why I book them the way I do. I have gone to this salon for several years now. I spoke to the salon manager who told me I could come pick up my dogs and reschedule if I couldn't wait . I live an hour away from the salon . As the discussion continued, I got a bit agitated and was told I was being rude and had to listen to her brow beat me. The dogs were ready about 3 hours later, but only because she told me my little terrier bit the bather! I was told to go get her and that she was not welcome in the salon again - they proceeded to give me a bill for the full amount and no real explanation of how it happened. I refused to pay it. I contacted the dog's breeder who told me she obviously did not like the bather. This dog has been bathed every 3 months for 5 years by various bathers with absolutely no issues whatsoever. The salon manager and the store manager were both pinning this on me and don't care if me or my 5 dogs ever go back. read more

Nami's favorite Groomer Aimee. We had to go through several locations, several groomers...to find the perfect groomer and finally found her. Previously Nami would refused to leave the car, shake and act mistreated just when it was time for grooming this was not her normal behavior. During a training class with Lori, I shared my concerns on Nami's grooming behavior. She suggested trying Aimee. All our problems solved. Aimee listened to me on concerned after the first appointment she sat down explained how it went and made her suggestion. Today we pull up, tell Nami let's see Lori or Aimee and she comes willingly with her tail wagging. OMG thank you Petsmart for hiring the perfect team members to add to "we love them list" read more

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NEVER AGAIN! Took my dog for his 9:30am grooming appointment with Frankie. At 1:20pm I get a call telling me that my dog had to be taken to a veterinary hospital because they tore the quick on one of his nails. Not only did they hurt my dog, he was only partially groomed even after being there for 4 hours. So now I have an injured dog, I have to give him medicine for the next ten days, he has to wear a cone, I have to take time off from work for his follow up vet appointment, and I have to take him back to a groomer to finish his cut. I will never go back to PetSmart groomers ever again!!! read more

All of the people working in the grooming department are so sweet to all the dogs. Trudy is always so good with my dog.

Today I witness something that was traumatic to me and I think to my dog. He was at the groomers and his pad got cut by the groomers shears. It was truly not the groomers fault the dog kicks his back legs and the clippers cut his pad. All this said the groomers expedited calling the urgent care and called me to let me know what had happened. And they were taking him to urgent care to have the vet look at the cut. This to me meant a lot and they stayed at the vet till we found out that he was going to be fine just need to watch it for a few days and have it rechecked in a week. To make sure it's healing. I want to personally thanks Ronnie and Kaylee groomers for acting responsible and diligent. And the store manager and assistant store manager for follow up and the help as well. Thank you very much. Things happen and accidents happen and I like how you took care of it and made sure my pet was taken care of read more

They have the great fresh and frozen dog food and I can usually get my dog in for grooming. Aimee did a great job on Lola this week. So I'm happy and they give coupons these days. read more

Grooming was thorough and fairly quick Groomers friendly and responsive to my needs. My dog had had serious insect bit e and was treated gently read more

I dropped my dog off at 10 am 08/27/23 to get a wash, cut and her nails clipped. The groomers said it would about 3 hours. After no call at 115pm I went in to pick her up. They informed me at the desk that she had explosive diarrhea and they could not cut her hair. They told me they called me, once, and spoke to someone that only speaks spanish. Unfortunately I don't speak Spanish, wish I did. I don't know who they spoke to but it wasn't me. I checked my phone no call from them. They did give her a bath but she was still damp when I picked her up. Why did they not call me more than once. I spoke to the store manager. He apologized but offered no explanation of why I wasn't called more than once. I have been going to Petco for five years and expected a more professional job from them. I will have to seriously reconsider using them again. read more

Went in the other day to get a few things for my furry friends. Very friendly service at the store. Good selection. A smaller pet smart than what is normal. Good spot to stop in the area if you need pet supplies. read more

I've been coming to this grooming department for 15 years. They scheduled me with a different girl and my standard poodle came back shaved. I couldn't believe it was my dog when we picked him up. The groomer never said anything about shaving him to the skin. They botched him one half of his face and eyelashes were shaved off,his feet still have some hair on them....I honestly don't even know what happened! They have new groomers and I wouldn't take any of my pets back here ever again! I'm honestly disgusted that a groomer would put a pet through this unnecessary treatment for a bath and trim!!! read more

PetSmart - Pet Training Near Me - Palm Desert, California

I took my dog into the Banfield Vet at Pet Smart on Monterey Ave. in Palm Desert to get a shot.(Vaccine-Bivalent Influenza) they chg. $54.97 for the Vaccine, then they chg. $58.95 for the Vet Tech to give my dog the shot, less than 4 minutes. Then they chg. $5.98 disposal fee. Total chgs. $119.72 You can get all this done at the VCA Animal Hospital in Rancho Mirage for $73.40 . Don't use Banfield Vets in Pet Smarts. read more

They cut my Jaxx's nails and brushed his tee th. I bought his Halloween costume too. Jaxx's love going to interact with the other dogs. It's always a good trip. read more

Wow! Another wonderful experience (of course) with Adrienne and the whole grooming dept! They got my baby Halloween party ready, complete with the most adorable bows to match her outfit!!!! Adrienne always goes the extra mile in putting together all of those finishing touches that make all the difference, and in such a way that even the most finicky of babies appreciate. Crystal (who is also so awesome), even calibrated to finish the look. It's very unusual to find a groomer that takes such an interest in getting the style just right! Karmi actually looks forward to her appointments with Adrienne, and she is very discerning in who does her hair Adrienne won her over on her first visit almost a year ago, which speaks volumes. I can't thank you enough for your stellar service... read more

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Every time I go in the store is very clean, someone always greets me and there is always knowledgeable and friendly customer service! Great team there! read more

I take both our dogs to get groomed there monthly. I've now been cancelled on twice in a row with no consideration other than rebooking for a third time. read more

This is a review for the grooming department at PetSmart in Palm Desert. Specifically, it's a review for Crystal, who is a grooming expert. Our dog -- a female chihuahua-poodle mix -- absolutely loves Crystal, who has been grooming her for about 5 years now. We have a somewhat nervous and timid little dog who was never comfortable going to a groomer before she met Crystal. With previous groomers, she'd come home and shake afterwards and act weird for at least a day. Since we started taking her to Crystal, she's completely different. She doesn't mind being groomed and always comes home a happy dog. It's apparent that she loves feeling cute with a new haircut... and Crystal is masterful at what she does. The cut always looks fantastic, she gets her nails trimmed, and always smells great too. read more

PetSmart - About a week after her grooming at PetSmart. - Pet Training Near Me - Palm Desert, California

They might not have the cheapest prices around, but Petsmart usually has everything I need under one roof. It's location is convenient for me, and the staff are helpful and friendly. I'm in the middle of our first obedience class, and it's been great so far. The trainer is terrific, and our dog responds really well to both him and to the technique he's taught us. It also gives our dog a chance to socialize a bit with other dogs. If you prefer, you can pay for one-on-one classes instead. For newcomers, I highly recommend the free 'new pet orientation' session. They have few takers, so we got a one-on-one session with the trainer and got some great information. It wasn't a hard sell at all and we felt no pressure to enroll in classes (but we did). It let us meet the trainer and decide if we were comfortable with him. He seems to really care about animals and wants you to succeed with training to make life better for you and your pet. Once our dog has learned some manners, we'll give the grooming salon a try as well. read more

Actually its 4.5/5!!! This is for the grooming department. They did an awesome job with our pommie. Shannon rocks! The only reason they get 4.5/5 is because we had to wait five hours to get her back. So, I'm guessing they must have been swamped. read more

PetSmart - Grooming dept. Left our pommie looking really cute after being really matted, THANK YOU!! - Pet Training Near Me - Palm Desert, California

The staff is friendly and knowledgeable. I take my senior dog there for grooming and Kaylee is wonderful. I would recommend highly.

Love this Petsmart, always friendly staff, have very cute kittens and always something on sale. I rescued my last kitten from here and she ended up becoming a great addition to the family. read more

PetSmart - My cats love the authority indoor flavors - Pet Training Near Me - Palm Desert, California

This was my first time at PetSmart Grooming. I have two dogs that needed grooming and booked an appointment. The girls seemed so nice. I was very confident until the day of the grooming. Crystal was one of the groomers doing one of my dogs. She is the most rude person. I can't believe she is a groomer. I wouldn't let my dogs near her. Be sure not to get her for your doggies, you will regret it! read more

I love Petsmart and so does Moose, my dog. They have everything he likes and do a great job giving him a cut and bath. He goes nut when I mention going to Petsmart for a bath. He knows he is in for a good time. I wish they had a Banfield Pet Hospital there too. read more

The staff, at this PetSmart location (Monterey Ave.), knows a thing or 2 about great customer service. As a senior citizen, I just purchased my first puppy and I know zero about pet care. Albert (Store Mgr.), Vanessa (Ancillary Staff) and Bianca (Pet Groomer Extraordinaire) came to my rescue and literally walked me around the store, guiding and helping me make the appropriate selections. This is the kind of old school service that is now defunct in most establishments. Try getting someone to help you at Walmart (LOL). Thank you all for a great shopping experience! You now have my ongoing customer loyalty! Blessings, Dr. White read more

Bianca did one of the best jobs on my super shaggy labradoodle. I get him shaved every once in a while and he always comes out like Dobby the House Elf, but this time he just looked like a puppy. Highly recommend ! read more

I really like this Petsmart. The staff is always helpful and friendly. I take my cat to the grooming salon for nail trim. Princess, the groomer, is awesome. read more

The grooming department cancelled 3 grooming appointments in a 12 hour period with almost no notice at all. Very poor customer service

Went to store. Check out no cashier was there. Waited 4 minutes and nobody came. Called the store to tell them that I was waiting at the cash register and nobody was there. Immediately many employees appeared out of nowhere. I voiced my dissatisfaction to the cashier #698868 (she was not wearing a badge) and was told that there was only a couple of people working today when at that time I could count 5 at the front of the store. I was then treated rudely by a flippant employee who tried to make my transaction very difficult. It is a shame that the employee had to take their mistake out on the customer. There are many other pet stores to choose from and Pet Smart might not be one anymore. read more

Whoever hires the employees for this particular Petsmart obviously doesn't care about Customer Service. While shopping today my sister and I were looking for dog collars and harnesses when one of the employees went by us at least three times with the big cleaning machine. It was obvious that we were having trouble and he basically ignored us. Check out wasn't much better. The woman who checked us out didn't even greet us and seem to have the personality of a dead smell. With two other PetSmart stores in the area, I have no intention of going back to this one. read more

Pretty horrible experience! Just left petsmart and I was suppose to be getting help looking for a specific food for my labradoodle the cashier chick left and never returned literally stood there like and idiot. Then she finally remembered and she asked counterpart if he can help off course he didn't. So unprofessional Albert and his co worker. I didn't get her name but it started with a T. Smh read more

Checked online for product, from store in same parking lot, online stated "a few left in stock". Phoned call in to verify, had to repeat product name multiple times, was told yes in stock. Drive the 1500 remaining feet, went in store. No product just confirmed in stock. Asked associate, she also needed item name multiple times, not on shelf, climbed ladder not on overstocked area. Again she asked name and told another associate she couldn't find item. I explained I called and second associate stated clearly the product was sold before I arrived. Hmmmmn People that don't want to work should actually not be hired for jobs, as neither "worker" I encountered in store had a clue and person on the phone clearly lied, and I think it was the first associate that was on phone. "High Calorie Gel", one brand one name-two different workers couldn't remember name? Better service in Wally World, and there's usually a language barrier. Literally worst on phone in store experience in PetSmart ever!!! read more

I have been a customer at this Pet Smart location for over 5 years. There staff is consistent and there services are always great! My dod JC, and prior dogs Wany and Willie love the care that they get at the Grooming dept, as well as the love we all feel when welcomed by Sal, Bonnie and other long term staff. Pricella does the grooming and is thorough, caring and loving to my Jack Russell. I highly recommend this location for the overall store, as well as the Grooming services! Sharon O read more

We had a great experience at Petsmart in Palm Desert. Our groomer Criselda did a fantastic job! We brought home a very happy dog. I would totally recommend her as your next groomer. She's a sweetheart. read more

Wilson just had a bath and nails done with Itzelle. He looks great. Sweet people and prompt service from the grooming department. Will definitely be back. read more

PetSmart - Wilson after his bath. - Pet Training Near Me - Palm Desert, California