We finally figured out why we like CBCB Prasada so much & come back so often...it is clearly THE…read moreFOOD & ATMOSPHERE. Today we had wings & a salad. As usual, the food was fantastic! CBCB may in fact have the best wings of all the places we dine at. Lots of good flavors to choose from & the wings always are very meaty. We often joke about what it is those chickens are fed that cause them to grow wings that are that big. The sauces are all very good. The salads are always fresh & the blue cheese dressing is legit with lots of chucks of blue cheese. The burgers are also very good. The atmosphere is lively. The bar area is huge with seating split between inside & outside. Table seating both in & out is plentiful & you're surrounded by many TV screens. The extra high ceiling & large window opening gives you the feeling you have plenty of room to spread out in a spacious, well-lit & airy setting. Even the restrooms are clean & well maintained!
As much as we always start out enjoying our visits to CBCB, it seems like we feel like the overall experience is disappointing when we leave. Again, we figured it out. Our dining experience starts out with fantastic food, but the experience ends up tainted by the service.
It's always something. Could it be training? Perhaps the skills focused on & / or not focused on when hiring? On today's visit, we sat at the bar. We placed our order & waited for our food to be delivered, spending our time watching football games on the screens in front of us. We noticed the customers to our left who arrived after us received their wings. Then we noticed the people to our right who also arrived after us received their wings. We sat there for quite some time waiting & waiting for our wings. We're both paranoid about not wanting to be thought of as complainers. Not that CBCB would ever do it, but we hear the horror stories of restaurant employees sp!tting in food & other such behavior if you're a complainer. So we NEVER complain. Our server passed by once saying, "Your food will be coming soon, we've been really busy today". Finally, after even more time passed by, our server came up to us & said "the kitchen (not the server, the kitchen) lost your order, so I put your order in again" followed up by our server bringing us our salad a minute later. No "I'm sorry", no "we're sorry", just our salad delivered. We ate our salad & began waiting again. After another very long wait, the wings came out. Again, no "I'm sorry", no "we're sorry", just "here are your wings". Oh, when the salad came out, it came out with thousand island dressing. Fortunately, our server said, "Here's your thousand island dressing"...we had ordered blue cheese dressing. Yes, we ended up getting the blue cheese salad dressing we ordered.
My girlfriend did not like the taste of her wings, so I ate my wings (delicious as always), then ate her wings. Again, neither she nor I enjoy the complaining part, so I just ate the 2 orders. Right after my girlfriend discovered she did not like the taste of her wing order, we tried to get the attention of our server. After many attempts to flag them down we were able to purchase yet another order for my girlfriend. I consumed all of my wings, then consumed all of my girlfriend's initial order (my stomach let me know I really did not need that) & we sat & waited & waited finally getting her order delivered. I sat waiting watching my girlfriend eat her wings & we mutually decided to skip their awesome chocolate chip cookie skillet with ice cream, because while we love it & usually get it to split for dessert, we were getting very tired of waiting so long for service & / or being checked on during this visit. Besides, after consuming a double size order of wings which I did not want in the first place, there was no way I could enjoy my half of the desert with all those wings. The effort to get the server to bring us our bill prolonged an already long day at CBCB anyway. When we did finally get the bill, we figured out CBCB must order ballpoint pens in boxes of hundreds if not thousands at-a-time that must sit around for months / years until it is time to order more. Writing with the pen the server gave me from the bottom of the last box ordered was like trying to write & sign the bill with a dead stick that fell off a tree. The ink was dried up. I scribbled it on the back of the check, on the paper drink coasters, on paper napkins, on a piece of paper in my girlfriend's purse, anything else I could find, but I could not get it to write. I would have been better off writing the gratuity & signing the bill with my salad fork. Rather than try to flag down our server to get a pen that writes, then have to wait again on top of that for them to bring it to us, my girlfriend had a pen in her purse. I paid the bill, wrote my number on the bill (that's how you get Rewards points at CBCB) & we left. Oh, & by-the-way, you guessed it...we never received the applicable rewards points in my account.