Most unreliable business owner i have ever met. Elias Coss will come off as a great guy but when…read moreyour flooring starts chipping and separating and breaking off in chunks causing your young kids to cut their feet on the sharp edges he'll take months to get back to you if at all. After finally getting him to come back out, (which took nearly a year), he advised me that our flooring had been discontinued due to the poor quality. He took pictures and advised me a couple of months later the floor had been approved to be replaced by the company he purchased it from. After him not responding again for months I decided to go to the Company he told me he got the flooring from and try and take care of it myself. After going there and mentioning his name and explaining to them the details I was then told they had no idea what I was talking about and that my flooring didn't come from them. I then contacted and sent pictures of the damaged floor to Mannington (flooring brand company) and they said if I could provide them with proof of where the floor came from they would replace it as it was under a 25 year warranty. I spent another 3/6 months messaging Elias and leaving him voice messages asking him to please provide me the name of where he purchased the floor from so I could have Mannington replace it. Elias never provided me any information and ghosted me which was despicable and beyond disappointing. After looking back I realized he did not even provide me with a receipt or a job number as we paid him cash. After months passing and him still ignoring my messages I decided to seek legal representation and an active lien has been placed on his business.

Left job unfinished and stopped communicating. Ignored requests for follow up. Was forced to hire…read moreanother contractor to complete.

We had a carpet installed in our sunroom and a backsplash installed in our kitchen, and we couldn't…read morebe happier with the results! The owner and his team did an outstanding job on both projects. They were professional, knowledgeable, and paid great attention to detail. Their prices were also reasonable. We highly recommend them to anyone looking for quality workmanship!

Dan and his team installed new flooring on our basement stairs. The price and quality of products…read morewere Excellent. Work was performed quickly and done to perfection. Highly recommend Select Floors and their highly qualified team.

Family owned Polite…read moreFriendly Helpful Educational Willing to answer lots of questions No high pressure sales

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Excellent customer service. Their price was better than anyone else and the final product was…read morebetter than we expected. They were the only company that included hinges in their service. They completed the job in a timely manner and Sean and Brian did an excellent job. I would highly recommend them.

Service, craftsmanship, quality, price and dependability are all 5 stars for John and his Kitchen…read morePerfect crew. Custom made cabinets with some great suggestions made our kitchen redesign to be everything we wanted and then some. Would recommend these guys with absolutely no reservations.

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

Good old fashioned service. Listens to your likes and dislikes and finds you the perfect flooring…read more Where else on this planet could I find such a Fab place? Visited the big box stores; no one could really answer any questions. I mine as well have been talking about scientific data and the new frontier. Went to a small "designer's choice" suburban private store. Not lying - costs over 3x's as much. All the fancy ladies working there kept wracking up the costs. Went to a couple newly opened suburban stores. Both guys running the show at each store were ex-carpet installers who seemed burned out physically from all the hard work over the years. All the suburban locals took my number with the promise of a callback the following day. Nobody called. Worth the drive to Carpet Capitol and easy access off 90. This place should train service oriented businesses how sell to a customer. Simple: Listen, ask questions, stay on track, respect, find solution. Bam. Sale. I just might have to replace my carpet every year to experience this fine place over and over. Maybe that's why they are get so many new customers from the far East and West stretches of NEO.

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

I was looking for a small rug for my Rental home in Cleveland. This is by far the Best rug store in…read moretown I visited. Mr. Shah was best to help us out to find the right rug for us. Prices were fair and reasonable. Not a fancy rug store but worth going . Mr shah told us he will be closed for summer most of the time in June or July.

Alan and his team are great. We've used them and referred to them several times and we couldnt be…read morehappier. Weather its carpet or vinyl flooring, these are definitely the guys to call. Thanks carpetland

We had carpet installed. From selection to completion everything went smoothly. Would highly…read morerecommend.