Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the…read moreproject. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days

Ken has been doing floors for me for the past 15 years. He…read moreprovides professional service and quality in all the work he does, that is why I have been using him for the past 15 years. Marc Apple - Apple Construction

Great customer service and very professional in everyway and matter. Very knowledgeable as well.read more

STI Flooring recently completed install of new flooring and refinishing of existing flooring of my…read morehome. Enthusiastically recommended. The scope included refinishing of three rooms of 60+ year-old white oak and install of white oak planks throughout remainder of first and second floors. Could not be any more pleased. Effective communicator. Great attention to detail. Really take great pride in their finished product. Offered great suggestions when tricky parts of the job surfaced due to unique conditions in an older home. Would actively seek to hire them again, if ever needed further flooring-related work.

STI Flooring was efficient and professional. The job was completed on budget and on time. I am…read morehappy with my refinished floors (3 bedrooms) and recommend this company for anyone looking to improve their home.

We had a fabulous experience with The Carpet Company installing luxury vinyl throughout our house…read more We had total confidence going into the experience. Frank provided excellent guidance in selecting the product and providing vision for the results. The install crew was exceptional. Chuck, Craig and Craig have decades of professional flooring experience among them and are true craftsmen. They were very friendly, respectful of our home and treated our furniture and belongings with kid gloves. The results are the ultimate proof. Before the LVF, we had a mash up of tile and carpeting. We love that now the flooring flows so seamlessly from room to room and really opens up our entire first floor. The Carpet Company had previously laid carpeting in another area of our house and we were so very pleased with that experience. Great carpet selection and super service and installation then as well. I should also mention Bruce back at the shop who is so helpful and friendly in person and over the phone. This is a very kind team who work well together and genuinely care for their customers!

The Carpet Company is fantastic! Recommended by our contractor friend Dan Cozzens, they didn't…read moredisappoint. From sales with Logan to the measurements with Frank to the instillation with Brian and Chuck, everything was really awesome. Logan spent hours with us going over samples and was so patient. When Frank came out to assess the job, where other installers blanched, he said I've seen worse. He had an amazing can-do attitude which made us very comfortable. They underpromised and over delivered. The floors turned out spectacular and as another company suggests, We fell in love with our home all over again.

I went in expecting to get a remnant, but for the same price left with new 2 foot squares I can…read moreeasily trim without handling the entire area's heavy carpet and cutting it around objects. I used adhesive on concrete, but it isn't always needed. Wonderful, helpful people here.

Location Carpet & Flooring on Euclid Ave. installed luxury vinyl plank flooring in a bedroom,…read morecloset, hall and linen closet, about 6 months ago. Preparation included tearing out ancient carpet and padding and fixing squeaks. I love it, it looks great and they did a great job. They answered the phone when I called, showed up on time, were nice to deal with and charged a fair price.

Best online company I have worked with. The products are great , the measurement tools are very…read morehelpful and the flooring arrived sooner than expected and in perfect condition. I would highly recommend them.

The product I ordered said "PRO Galaxy Series" in the online description, but I received a box that…read moresaid "Coretec Original" I called Coretec and they confirmed "Pro" and "Original" are two different product lines made from different materials. Holding them side by side they feel different in your hands and are different shades as well (although both considered "elliptical oak"). Best Laminate insists this is not an error on their part and it is just made in different places. I was trying to match the "Pro" flooring I have. Nowhere on the online listing does it say the word "Original", but it does say "Pro". I feel this was an error on their part. I did not order a swatch because it said "Pro" and the number/color matched. They are allowing me to return it, but I do have to pay shipping both ways which will come out to be about $300-400. This was a huge hit for me being a single mom of 3 already having to pay for the floor restoration after a water leak. PLEASE order a sample before buying from them to be sure that it matches. I would honestly check your local stores rather than order from Best Laminate. They charged me 630+ the shipping for what my local Carpet Exchange gave me for $350 total and shipping wasn't necessary.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

Can't say enough good things about my encounter with Matt today. A customer at a different…read morecommercial flooring store suggested the Floor Store Direct when I could barely get an answer from the employees at the first place! Matt was kind, patient and gracious. I was visiting family and looking to track down a replacement floorboard, or even just a patch. Matt took the time to find a suitable substitute from his overstock and gave me 3 boards on just a handshake. I will definitely be recommending Matt to family and friends who live in the area..or if I'm ever of need of flooring to bring back home...it would be worth the drive.

Great experience! Everyone was very helpful and knowledgeable. So happy with our new carpet!read more